Catalonia Playa Maroma: Awesome resort

Rooms were clean and modern, with cleaning 2x daily. The restaurants were good especially the steakhouse and Tapas. Pool and beach were amazing and cleaned daily, and all the staff was great! Shows in the theatre were so good and the entertainment staff was amazing!! Daily activities like beach and pool volleyball too!

Grand Riviera Princess: okay resort

the resort was very clean and the staff were all very welcoming. the reason this resort wasn’t my favourite was how big it was , it took forever to get to where you needed to be. also the food wasn’t the best, we expected better food and service for what we paid but in all honesty it wasn’t that bad. i would recommend to do platinum if you stay here or you don’t have access to many restaurants and amenities. a lot of animals on this resort so if you don’t like animals then i woudlnt re [... read more]commend.

Bahia Principe Explore Akumal: Momo

The hotel rooms are old and need of repair. They are doing renovations. Our room was ocean front and damp and musty smelling. We transferred to the newer building at 56 dollars a day more. They are doing their best with what they have. The cleaning staff went on strike as well so other staff had to fill in.

Grand Riviera Princess: Overall I give this a 4 Star review, however there were some issues thus please read my review!

Some things here were great and some not so great. The resort is humongous. My wife has a bit of a bum knee thus couldn't walk to the beach or the far pool where most of the activities were every day. Thankfully they have a trolly that runs up and down the length of the resort that will give you a lift! It takes roughly a five minute wait for it to get to you, however the drivers of the trolly, they ROCK. I give them five stars all day long. Very nice people. Upon entry to the resort afte [... read more]r check in however, they have someone bring you to a desk to explain about the resort. We were exhausted and just wanted to get to our room as it was early evening and was a very long day getting there. We figured we were going to be given just a bit of information, however the presentation at the desk was a bit lengthly and the main goal of it was for him to get you downstairs the following morning for their sales people to sell their time shares. We weren't fully aware of it at the time that that was the end goal, however the next AM we went down stairs and their sales people greeted us where we learned that they had a 1 1/2 to 2 hour presentation all about their hotel. If I want a time share, don't worry, I'll seek out a time share. This whole experience to us was VERY NEGATIVE and made me at the time never want to return. On this front, I give the hotel 0/5 stars. I was very unhappy about this. First impressions are so important and this was a very bad one. Next issue I had was at check in for an "upsell" to premium. The Canadian dollar has depreciated against the Peso by about 20% in the last year. Going to Mexico was always fun as you could go to these resorts, get an awesome deal as it is "all inclusive" only to find that really now they have it set up as classifications. Have the main coloured bracelet and you get some drinks, or pay $19 US for premium to get 1st class treatment and all of the other alcohol. And they don't even give you a list as to what you can order thus for the first day I was almost thinking I could only get Corona. Turns out that the upsell is just for more expensive alcohol like "Grey Goose Vodka" and premium tequila's etc... All inclusive should be "all inclusive" and no upsell. I give this part of the resort 1 star. For beer they only serve Corona... no Duseci beer or anything else. Personally I don't prefer Corona. I give the resort 2 stars for them having only the one beer. Food in the buffet was always cold. Very bland and little taste. You would think their hot plates that they have the food over top of would keep the food hot. The pancakes, French toast and waffles... don't even touch them. Hardly any egg on the French toast and the food was there for hours and hours never being replenished. Nobody would barely touch them thus it just sat there. You know how if you go to McDonalds and the fries are sometimes cold? It is gross. McDonalds has a policy that they throw the fries if not eaten within a certain time period and usually they are good at that. But say for example the waffles/pancakes and French toast, it doesn't get eaten because they are disgusting. Throw it out and replenish for crying out loud. Don't make so much and have some fresh stuff. There are two grills there and you can get a hot omelette made... have a cook at the second grill cooking up the other stuff! I give the buffet one star. The one restaurant "The Chill Out Bar" that is located at the beach. It isn't included in the "all inclusive". We heard good things about this place thus decided to give it a try. We had the best wine of our lives, AMAZING SERVICE as well as the best rib eye steak I have ever eaten in my life... granted the bill was hefty by the time we were done, however the food and the service plus amazing AMBIANCE made it worth every penny. I give this place a five star review all day long. Our waiters name was Rafael. Amazing waiter and they have a gem here. I give him 5 stars as well. We gave him a VERY generous tip. The pools were amazing. We preferred the one closest to the beach. I give the bar tenders at this pool a five star review. They were awesome. Each day at this pool they also had activities. The staff that did the activities were absolutely amazing. We played water polo, they had dance classes... the team that does this is superb and a blast to watch. I give this a five star review for them. The service outside of the pool was almost non existent though... very seldom did they have someone come and take your order... occasionally but not very much. 2 star review for this. The outside of the resort is spectacular. They keep the grounds well manicured and a full time team of staff keeping up the place. Beautiful. Five stars for that. Rooms were kept up ok by the maid service each day. They weren't perfect, and not being critical but they did miss getting some stuff done once... nothing too bad though. I give them 4 stars. The room itself though.... shower head leaked off of the top, and the hand held part that was an option leaked profusely. We were just glad to get wet though as it was super hot thus didn't complain... it did the job. The last day we were there though we noticed that the toilet seal must need replacing as water was leaking out from the bottom which was kinda gross when going to the bathroom in the middle of the night. Granted last day there we just left it as it was... but they could do a much better job at maintaining the rooms... at least that is how our room was. I give the room 3 stars overall. My coffee pot wasn't working though... I had to complain 3 days in a row finally getting a bit upset the third day for them to bring a new coffee pot to my room. 1 star for that. Next is the beach. They do a great job cleaning up the weed that is common for the area and I feel sorry for all of the resorts for this. Expect to pay a small fee that they charge upon check in that they have for environment. There is a LOT that they have to keep up on and by the end of the day the beach is covered again. Not the hotels fault and they do the best that they can. For us though, we've been to Cancun years prior. The beaches at Playa Del Carmen just aren't as good as they are up in Cancun due to Cozumel blocking the coast line. If we were to go back, we'd go back to Cancun and not Playa due to this reason. It is a bit more expensive in Cancun, however for the beach, personally I'd go to Puerta Vallarta over Playa Del Carmen to save a bit of money anyway as the beach here isn't all that nice in all honesty. Beach rating I give 2 stars but again, this isn't part of the hotel's fault as the location is the location thus just a heads up if you are reading this. Service on the beach is about the same as around the pool. Occasionally someone would come by, but not very often. 2 stars for this. If you do go to Playa Del Carmen though... some people say not to miss 5th Ave. 5th Ave is ok but we wouldn't go back there. Not worth the $50US taxi ride (total there and back). If you do want to go, there is a shuttle that is way less expensive. We didn't know about the shuttle until the day after of course. Make sure to go to the Xcaret excursion though. We saw Angel, he has a desk near the back pool and this dude rocks. 5 stars for him as he got us a decent deal. I had found a bit better of a price by searching discount codes, but decided to go through Angel anyway as he had so much information and was an awesome guy. Even gave me messages on WhatsApp to help me when having questions. For that event, get the "plus" package to get the meal. The buffet there was amazing and a lot more expensive if not purchased with the ticket. The package also comes with a locker for storing stuff and trust me, worth every penny.

Blue Bay Grand Esmeralda: Will definitely never return here again

Customer service at this hotel is horrible , there is absolutely no room service after 12 am at night after having drinks all night and we all know the drinks aren’t lightly served, majority of the employees are rude and do not want to help , they have carts that drive people around from one side to the other side of the resort but the never want to give you a ride , front desk service is horrible , my friend and I paid for two separate beds but the hotel insisted that we sleep together on a 7 [... read more] day vacation as two grown woman! When we requested to get what we paid for all hell broke loose and the employees at the desk was very rude and argumentative! I love Cancun Mexico but I would never ever go to this resort again ever even if it was free !! The pools close at 7 no late night swims or food unbelievable!!

Ventus at Marina El Cid Spa and Beach Resort: Fantastic stay! Again

Wonderful place, Wonderful People, completely relax. This is what a perfect vacation should be. Perhaps next year the beach will be restored, you guys are making great progress. Your greatest asset (besides the fantastic location) is your people. Again, Thomas at the Platinum Club sunshades - he made every day a great day. Extremely helpful and friendly. Luciano must be your Best Waiter. Hands down he is a winner of the Best Server category. Every time he goes the extra mile, and then some. B [... read more]eside him, on the #1 spot in the Server category is Javier - the King of Mercado de Dolores! Always smiling, always helpful and always making you smile. Then there are our butlers: Leopoldo, Allan and Tony (hope you had a great vacation, Tony and Leo - hope you battled your cold). The Three Amigos that made our stay truly worry-free.

Bahia Principe Escape Sian Ka'an: First Timers

The hotel and the staff were very impressive in all aspects in our opinion. The rooms were spacious and the beds and bedding were comfortable and clean. The staff were constantly sweeping and cutting trees on the grounds to perfection. All the food and liquor choices were top shelf and well worth the value of our trip. Give this resort a try and you will not be disappointed!

Iberostar Selection Paraiso Lindo: Iberostar was great, Martine was excellent.

Martine found us this resort last minute. I don't even know how she managed it. Great service. The service at this resort is awesome. Great if you have kids for the waterpark. Shows were a bit weak. Food is awesome.

Riu Palace Mexico: Amazing resort

Our 6th stay at the Riu Palace Mexico was excellent. We love this resort: it is clean and well maintained, beach is beautiful, food is very good with plenty of selections and service is excellent (even better than before Covid). Special thanks to Louis who took good care of us made our evenings so enjoyable. Thank you for wonderful holiday! April 2023

Bahia Principe Escape Sian Ka'an: Spectacular resort but less so re: service

The facilities and inter resort transport were great. Rooms were better that online pictures suggested. The 3 mandatories, good temperature control, comfortable bed and good temperature control were all big checks. We paid for a room with the private roof top patio and it was a great investment though the jacuzzi was no deeper than an inflatable kiddies pool. Other than Alux and Le Gourmet the other a la carte restaurants were far from 5 star. Service was were the breakdown was. For every  [... read more]happy employee there was at least one who would likely have looked happier at a funeral. While there were numerous service shortfalls the worst was when we called for maintenance and were advised it be just a few minutes. 2 more calls and 75 minutes later they arrived. At that time we also pointed out that one of the room ACs was not working. The next day fix never happened.

Barcelo Maya Beach Resort: Large Resort, Great Beach, Other Lacking

Pros: Beach, Food Areas, Pools. Con's: Lobby is super busy at check in, can wait 20-60mins to be done. Room are noisy, Can hear Neighbors and Hallway noise is loud. Water Sports lineup is long, can wait 30mins lineup in son for Tricycle. We got Food Poisoning on 5th day, was horrible. Shuttle talks long, sometimes waiting 20-30mins in front resort.

Barcelo Maya Palace: Stunning resort, but did have its issues

Our check-in process took 3+ hours, which meant we lost most of our first day. Premium Lounge definitely had its perks though (AC, snacks, bar etc.). Resort was absolutely massive and staying at one gave you access to all of the different buffets, restaurants and things to see which was awesome. We took full advantage with a free pool scuba lesson, as well as paid excursions on a catamaran and jet skis, all lived up to expectations. The snorkeling on site was also great, got to see two sea tu [... read more]rtles and a lot of different fish. We did deal with a homophobic incident on our first night and thought the staff could have done a lot better job handling the situation. They called to offer us a perk, but when we went to require it meant signing up for their Resort Club and sitting through a 30 minute presentation. We declined, to say the least. Not sure if we'd return because of a few of these little things, but overall it was a good experience with great, friendly staff, reliable food and a variety of options so 7 days in the same area never got boring.

Viva Azteca by Wyndham: Nice Resort *3.5*

This is a 3.5 stars resort. Don't get me wrong, it was a nice place but missing the little extra to make it 4 stars. On the plus side: Hotel was super clean, staff friendly and helpfull. It is a quiet resort with limited activities. Always a place at pool or beach. We had access to Viva Wyndham Maya, which was very nice. On the down side, bad music at the pool provided by the staff, always the same music, no seafood at all. Food was a bit dissapointive for Mexico, we usually eat very well  [... read more]in Mexico, but not this time. We had seaweed the first three days of our stay. The other days it was beautiful. Workers work very hard to clean the beach everyday.

Catalonia Playa Maroma: So glad we picked this hotel

This hotel is wonderful for service I can't say that enough. We have been to Mexico several times and all the staff went above and beyond. Great hotel for families. There was always something for the kids to do daily. I would highly recommend this resort. Food was also great and served in a very timely Manor

Sandos Playacar Beach Resort: Amazing Beach! Disappointed in the Service :(

We have stayed at the Sando Caracol previously and decided to try the Playacar! Hands down the beach here is so much better than the Caracol but we preferred the set up and service at the Caracol. We purchase the Select Club Adult only each time. The Playacar does not have the same service (bartenders did not have any drink consistency or service), bar is not situated well for access, our room was only cleaned twice in a week and if you had a black wrist band (Elite Club), the staff catered t [... read more]o you and ignored the gold Select Club. The Italian, French and Mexican A La Cartes were great! El Gaucho the Steak house, not so much as the steak was not cooked to specifications for either of us and you had a buffet salad bar and dessert bar. Morning buffet for Select Club had a great service! The Select Club and Elite section needed better signage as it was a direct path from the middle lobby and everyone walked through (families and children) when the main pool was off another branch of the path. The rooms were ok, they could do with some updates to the furniture but overall bed was comfortable and great storage. Our fridge didn't work when we arrived but our concierge Maria (over a 2 day period) was able to get it replaced. The beach and ocean were great for 4 days of our stay, the staff cleaned the weeds all day off the beach! The Wi-Fi was amazing outdoors but not in the rooms so it was sitting on the balcony if you wanted to connect. All in all, great weather and relaxing time but disappointed in service!

Barcelo Maya Caribe: Love love love this resort

This resort is amazing, clean, friendly with spectacular scenery ,everywhere you look it’s like a picture postcard ….. absolutely breathtaking. Plenty of good food all day long with amazing service! Our second time here and can’t wait to go back.

Bahia Principe Explore Tulum: no so good anymore

unfortunately the resort its not as I remember, I did stay at coba last time and I did have a good experience then, the room smells really bad the humidity was so bad that you could smell it form outside the door, the sofa was very dirty, the bedding had some holes and in a very used condition and pillows smelled so bad, I dont think they were change. i did book another room for my mom and was better but she was in the opposite side of our room and in a 3 floor for an old lady, i did ask to put [... read more] her as close as possible before going there and wasn't granted, so for a couple of days we copped but at the end we have to pay for an upgrade and ask to move her closer to ask, which I regret, because her room humidity was so bad too that she was sleeping with a mask on it. our mattress were terrible hard that I could sleep well the whole week, for the pain in my hips and the smell, their solution about the smell it was a dehumidifier which didn't work, so beside the smell, the mattress now the NOISE. our fridge were disconnected for two days before leaving, my mom phone never worked even after I did ask to fix it because I was worry that she need it for an emergency. when showering water was running out the shower door to the floor room, and last , FOOD was okay, but I noticed that no more natural juices, desserts and bread without flavor, no beef only grounded, just one day I have a little bit of steak, like i said food was okay but no wonderful like other hotels. needs improving at the time of check in, not information at all, at least that what happens to us, we had to figure out how it works. we aren't all digital folks. now the positive, we had a great time with entertainment, the private restaurants were great, great pools, good room sizes, most of the stuff was friendly and willing to help, love the setting of the resort, their vegetation and green areas are great, transportation inside the resort was good.

Bahia Principe Explore Akumal: Bahia Principe Luxury Akumal - An outstanding vacation destination

The hotel is incredible. It's made up of 4 resorts and if you book your stay at Akumal, you have access to all of them. Great pools and the hotel is right on the beach. Every night there is entertainment (including a dj that plays amazing music until 2pm). Food was good... They have several restaurants that serve a variety of foods from cultures around the world but you have to reserve these in advance or you won't be able to get a table. Book your dinner reservations 5 days before you head out  [... read more]to the resort. Staff are very friendly and helpful. It was a great stay.

Bahia Principe Explore Akumal: Bahia Principe Luxury Akumal - An outstanding vacation destination

The hotel is incredible. It's made up of 4 resorts and if you book your stay at Akumal, you have access to all of them. Great pools and the hotel is right on the beach. Every night there is entertainment (including a dj that plays amazing music until 2pm). Food was good... They have several restaurants that serve a variety of foods from cultures around the world but you have to reserve these in advance or you won't be able to get a table. Book your dinner reservations 5 days before you head out  [... read more]to the resort. Staff are very friendly and helpful. It was a great stay.

Hotel Marina El Cid Spa and Beach Resort: Excellent Value for Money

Stayed at the Marina El Cid from April 12 - 19th. It was a mother-daughter vacation and we were not disappointed. Meals were good, had an assortment of ala cart restaurants to choose from which included restaurants from all 3 resorts. You could book 2 days in advance. Especially liked the shuttles (via golf carts) that were available as my mother had difficulty walking. Buildings also had working elevators which is sometimes a problem with some resorts. If you're looking for a resort wi [... read more]th extensive evening entertainment, this is likely not the place for you. Most entertainment was small, but yet just enough for us after a long day in the sun! From what we could see they had an excellent kids program, as well as an area dedicated for the kids which included cliff jumping and a slide. Lots of interactive activities by the pool which included foam party, water obstacle course, and lots of other beach and pool games to keep you active if you wished. This resort also promotes time-sharing and we were lucky enough not to get approached, but we noticed there were several others who had so be prepared for the "pitch". Only downfall for the vacation was the beach - this is no fault of their own and they made every effort to have the beach cleared up every day of the sea weed and algae. Personally I wouldn't swim in it so if you're all about the beach, this may not be the place for you as it's very limited. There are numerous swimming pools available to you amongst all 3 resorts and plenty of quiet space. The Marina side seemed to have the louder music and entertainment and was quite lively and fun! The other 2 resorts seemed a bit too quiet for my liking. This resort is approximately 25-30 minutes from the Cancun airport. For a 4.5 star resort, extremely pleased with our choice for this vacation!!