Paradisus Rio De Oro: Truly a 5 star experience

We booked Royal Service and the "Royal" experience starts the minute you exit the airport, you have your own private car waiting, and after a long flight, just that one small detail makes it worth it. The hotel itself is great, and everyone on staff really will do all they can to make your stay enjoyable. The rooms are very spacious with a walkin closet and the best and biggest outdoor shower ever. Your butler will make all your reservations at the a la carte restaurants for you, as well as mak [... read more]e sure you have whatever you need in your room, beer, wine, cava, rum, etc. The fare in the restaurants is above average for Cuba, and the bars have a good selection of brand name and premium liqueurs. The property is very well kept, with a great variety of flowering bushes, palm and other trees. The beach has plenty of palapas so finding a spot in the shade or sun is never an issue. All in all this resort pays attention to every detail and it makes the whole vacation experience truly relaxing.

Melia Varadero: Melia varedaro review

Hotel is very efficient. Great check in/ out, food services, etc... Good location. Beach beautiful and clean. Only disappointment was the rooms. Very dated, old blankets, washrooms, and balcony (door didn't;t work )... Felt like need a big overhaul

Paradisus Princesa Del Mar: Nice Resort

The grounds were very nice and clean. The layout of the resort was very nice with the restaurants and bars were close together. The rooms ok. We only got clean towels once. The beach is beautiful and water was amazing. Downside would be, there was not enough places to sit in the evening. Lobby bar always full and hard to find a seat for entertainment. Staff not friendly as we are used to at other resorts. I would recommend to friends but would consider this more of a 4 star than a 5.

Paradisus Princesa Del Mar: First trip to Cuba

This was a first trip to Cuba, we visited April 4, 2019 for 1 week with family. The room was nice and clean and we did not have issues other than did not always get a good supply of towels and had to ask for extra water. I found the service very slow and the food was not the best and ALWAYS cold. I feel the buffet could be better organized as line ups waiting for food and a lot of people standing around waiting for a hamburger. When you have an issue at the front desk they send you downstairs  [... read more]to customer service, when you arrive they are lovely but have no idea why front desk refer you to them and send you back to front desk. Customer service really needs to be worked on. The beach was beautiful and the gentlemen down at the beach always offered to help find you a chair which was great. Bug bites were crazy, never experienced this before well on vacation, myself and family all were bitten badly. The entertainment was good, during our visit there was a rock and roll show which was exceptional. Smoking - there is no designated smoking areas on this resort which I found very disturbing and people were smoking everywhere and it was hard to get away from it. Overall, not a bad resort but not sure I will visit Cuba again, just felt the service, food and smoking issues were enough to make me question visiting again in the near future.

Melia Cayo Coco: Truly a dream vacation!

Our two weeks at Melia Cayo Coco were just as we hoped starting with the great service and advice from Trip Central and Debbie Maguire. The Melia resort is a great example of how a place should be run. The grounds are so well taken care of by all the gardeners and maintenance personnel. Room service and housekeeping is at the top of its class. People were constantly cleaning, sweeping, and wiping down everything all over the resort. The buffet and a la cartes were of the best quality food-w [... read more]ise with a vast array of all kinds of dishes. The desserts and ice cream challenge a good restaurant here in Canada. The cooks and wait staff are so friendly and they really care about your stay and try to get to know you. We met some wonderful new Cuban friends among the employees. The pool is shallow but deep enough to enjoy a good swim. Bernard, the general manager, was visible morning, afternoon, and evening. He was very friendly and approachable. My wife had a couple of medical issues and the doctor on site treated her with expert care. All in all, we were very pleased with our two weeks there and we are definitely going back next year

Paradisus Princesa Del Mar: "ok"

It was nice to get away with my wife. I would have rather spent more money and gone somewhere else. No need for me to comment, just read through trip advisor. A lot of the negative ones are spot on. Resort is a 3 Star in a global context. Maybe a 4 for Cuba, not their fault. Economically they are getting the shaft and it shows.

Melia Las Americas: Excellent option in Varadero!

As a seasoned traveller to various areas of Cuba, I found the grounds of the Melia Las Americas beautiful and very well kept. The buffet as well as the 3 alacartes I experienced were all quite good. The service overall was as expected, attentive and cheerful staff. The beach was clean, plenty of loungers and umbrellas so no need to rush in the morning (huge perk). The easy access to the market next door, Varadero town, and Havana excursion were bonuses. Overall, an awesome experience at a great [... read more] hotel and highly recommend.

Melia Cayo Santa Maria: Best Place Ever!

Just returned home April 13 after spending 7 nights at Melia Cayo Santa Maria. It was WONDERFUL! Beautiful beaches, pool area, restaurants and cafes. My room was perfect. The service including housekeeping was beyond my expectations. I can't remember my housekeeper's name but I was in room 2421. A big thank you and recognition to Louie and Alfredo (poolside staff), Osbiel and Yosvany at the pool and beach bars, Yoseet and Juan Carlos in the cigar lounge. Thank you for the BEST experience eve [... read more]r. I love Cuba and I'll be returning to Melia next year!

Paradisus Princesa Del Mar: Extremely disappointing!

We were under the impression we were booking a 4.5 stars resort. This resort is a far cry from that. It is barely a 3. Restaurants were continuously running out of items from their menu ( down to butter for your bread and orange juice for breakfast and so on). And what was served was either very bland, over cooked ( charred lobster tails) and most of the time cold. Our rooms were musty smelling ant the patio door did not lock...we were on the ground floor. There was not enough chairs at the poo [... read more]l, people were smoking in the pool and they would run out of dry towels daily. Some staff were quite friendly but many made you feel like you were bothering them. Washrooms in common area would run out of toilet paper regularly and the hand dryers broken...never any paper towels. Cappuccino machine was broken in main lobby, air conditioning in piano bar was also broken and the draft machine at the pool also broke. The only positive I can give is the entertainment at night was decent. My advice is stay away from this resort!!!

Paradisus Princesa Del Mar: Very disappointing

The food, the service and the attitude of the employees is terrible. Many things were broken (shower head, patio door didn’t lock...) Many food items from menus were unavailable. Lots of cross contamination in buffet ie: same spoon for many dishes, no serving utensils for tomatoes and lettuce so people used their hands. Employees seldomly smiled and seemed offended when we complained about the service. Restaurant service was extremely slow ( 45 minutes for a sandwich) . They seemed to be under [... read more] staffed. Rooms and grounds were adequate. Entertainment was very good.

Sol Rio de Luna y Mares: Beautiful beach!

Great resort. We requested a room on the Luna side, which is quiet. Our room was in building 6. Down the stairs and around the pool was the 24 hour snack bar where I picked up a cappuccino every morning. The snack bar also served breakfast. The menu included eggs, bacon toast and pastries. The service was excellent. The beach was beautiful. Only 2 resorts on this beach.Great snorkeling...if you walk up to the other resort you can drift down the beach along the reef to the Luna. Lots of fish t [... read more]o see. The rooms were old but clean. My only complaint was the pillows. Very flat and uncomfortable. When I return I'll take one with me. Activities are listed in the Mares lobby. Everyday Roberto has some type of a excursion. My daughter and I went riding at the stables across the road and on another we went on a short hike through the community. Roberto is excellent at his job!

Paradisus Princesa Del Mar: 15th Anniversary

Disappointed! We’ve been in Cuba 4times and we always stayed 3 to 4 star resort overall we don’t have any issues we always been a happy campers. But since my husband and I celebrated our 15th anniversary we decided to pick 5 star resort for change so we have high expectation but turned out into a big disappointment. First of all, front desk are not so informative., lack of direction. NO bellboy to assess us, NO elevator access on anywhere. Buffet service was okay. Grill section always long  [... read more]line up always run out of something, lack of serving utensils. But the good news buffet staff are very friendly and helpful. Bar lobby was okay if you’re not a smoker avoid hang out on the lobby area. Pool area was great but daily activities sucks it’s good for senior citizens. Nightly entertainment sucks! Only one night show was good out of 7nights of stay. Beach was BEAUTIFUL but lots of seaweeds that’s acceptable. Notice the sandbar was high plus bush trees grew along the sandbar so block the ocean view. Overall I’ll rated this resort 3.5 out 5 star. Not going back and also not highly recommended.

Melia Las Dunas: Very beautiful resort

The staff was so pleasant very helpful. The beach was amazing. The colour of the water amazing The staff at the pool bar were the best. The pool was kept up very well. The rooms were clean and nice. A lot of hot water. Thank god!! The food was ok. The grill was very good. We ate there for lunch. The omelette and crepes were awesome. I ate that every morning. A thank you goes out to all the hard working people there. One thing I would like say. Please tip the staff Don’t be cheap!!!

Paradisus Princesa Del Mar: Wonderful atmosphere!

We had a wonderful time at PPDM! The service was great, the food was high quality, and the resort itself was stunning. Would definitely recommend this hotel and we will definitely be back in the future! Luis David and Alejandro from the Piano bar were excellent servers and made our stay even better. Thanks for a wonderful vacation! Rachel Cvecich and Andrew Hendry

Melia Marina Varadero: Interesting resort

Some grounds painted and kept up. Being a newer resort , it was very run down. Missing a phone in room, safe not working, light bulb missing in room, and most funny toilet seat too small for the toilet. Food was fair,restaurant not recommended. Tours to the city of habana and veradero was awesome.

Melia Las Antillas: Great value!

Have to admit we had a bit of a rocky start. The man at the front desk was not friendly when we checked in, the room was very outdated and worn (especially the bathroom) and because of the later hour our first meal at the buffet was cold, tasteless and mushy. All subsequent meals at the buffet were much improved, good service and the omelette stations at breakfast were great. The a la carte restaurants were okay, nice atmosphere at all of them and very good service. We ended up having a wond [... read more]erful one week holiday at the Las Antillas. The beach is one of the most spectacular we have ever been on and the pool was large with lots chairs for all. Plenty of palapas on the beach too, but late comers were sometimes out of luck. This was our 11th all-inclusive vacation and many very fancy resorts had inadequate pool chairs and palapas. Our drinks were always cold, even the beer, and well prepared so very happy with that also. We really enjoyed the little beach bar close to the beach and the bartender there (can’t remember his name) gave awesome service! So, despite our rocky start the Las Antillas quickly won us over. Even though our room may have been very worn, the maid service was great, the bed was comfortable, lots of hot water and everything in the room worked perfectly, even the fridge! Would definitely go back if the price remains reasonable, the Cuban people are wonderful!

Paradisus Princesa Del Mar: Mediocre resort

Grounds were well taken care of. Rooms were large enough but lacking facecloth, paper, pen, water. Cleanliness was satisfactory. Food was barely satisfactory; many food items not available, even when offered on the menu. Pool area had very limited number of chairs. Outdoor entertainment was very good.

Melia Marina Varadero: Beau resort!!

Nous avons passé une très belle semaine,du 4 au 11 avril,la température était très belle ,nous avons eu 2 minutes de pluie!La plage était très belle,la piscine aussi,nous avons aimé la nourriture au buffet,les plats étaient toujours pleins donc pas attendu pour du pain etc,notre chambre était très bien entretenue,le frigidaire toujours plein mais n'oubliez pas de mettre un tip sur le lit et dans le frigo!!ils le méritent! Les shows de danse étaient très bien et l'animation autour d [... read more]e la piscine et à la plage aussi.Nous n'avons pas aimé la nourriture du resto 24 hres à la piscine!6 choix au menu et pas capable de faire cuire des frites;non pas recommandé, ils devraient changer de Cook! 🙄je recommande ce resort,beaucoup du personnels parlent français ! !

Paradisus Los Cayos: Great resort

The hotel was very nice - it was just opened in December I believe so everything was very new and clean and modern. We stayed on the adults only side which was very nice. Only downside was because it was so new there seemed to be some miss communication/lack of understading between staff of what was going on at times - for example the front desk at adults only always sent us over to the front desk on the family side as they did not know how to answer our questions - and on the morning we were le [... read more]aving we had an early flight and the buffet was not open at 7am and were unable to find anything to eat as the 24 hour buffet was not open? And staff were saying it was open. But staff remained very friendly at all times, just a few kinks that need to be resolved for a new resort I believe. Room was very nice and the beach was beautiful!

Paradisus Princesa Del Mar: terrible resort

this was definately not a 5 star resort as advertised, service was terrible, we have been to cuba 7 times I n the last 12 years, and had great service but not at this resort, they only stocked the roomfridge if you put money in the fridge, coffee maker in the room; but they do nt supply coffee, we talked to several people who wont go back , it was advertised with 2 hot tubs, neither worked at all the whole week, they ran out of food every day at the 24 hour restaurant, buffet was the same every [... read more] day, no international drinks as advertised, so many wait staff didn't speak English and when we went to change money, they would only give 5 or 10s, no 1s or 3s, it was like it was on purpose so tips would be bigger. so no never going back to this resort , the best thing was the beach and weather, but we had that in jamaica in January plus great food, great accommodations, great service and only a couple hundred dollars more.