Bahia Principe Explore Akumal: Bahia Principe Akumal

The staff are great, the a la cartes fabulous. Reduced buffet due to renos - not nearly as good as past visits. The room was in a state of disrepair, lights not working ripped door screen, etc. Renos are underway, but basics should still be kept up in the meantime. Booked 6 months ahead, but we were not told of renos until shortly before departure. All bars ran out of tequila, only cheap no-name white tequila was available, or sometimes no tequila at all. No tequila in Mexico? Ran out of other  [... read more]liquors as well. Groundskeeping and cleanliness were good. Have been going to Bahia Akumal since 2002, but we were disappointed this time

Bahia Principe Explore Coba: Bahia coba

The resort is fairly large but easy to navigate...staff were exceptional...pool layouts made it somewhat difficult to find shaded areas.....access to beach was by trolly but only 5 min trip...buffet and ala cartes were really good ...all in all our experience went well ...only change we would like to see is quicker trolley times as some waits were almost 20 mins

Bahia Principe Explore Akumal: Excellent service

It was a clean and nice place. Fun and good activities for kids Had lots goof service all over Hotel and rooms were clean I would recommend this resort people to visit and try. Enjoyed alot and had fun

Catalonia Riviera Maya: I’ll be back

I was extremely pleased with my experience at Catalonia Riviera Maya. The people were absolutely amazing right from the moment I arrived, Special kudos to my new friends Fransisco and Garardo who made my experience even better! I’d recommend this resort to everyone!

Bahia Principe Explore Akumal: Bahia Akumel

Loved the resort. Very big. Only downfall was the main Buffet building was under renovations. It’s a pain having to take the trolley to Tulum or Coba for grand buffet meals. Stayed in the adults only section. The beach there is small and every day the workers spent hours cleaning up the seaweed.

Catalonia Royal Tulum: Interesting Hotel

this hotel is built around and to some extent, over, a cenote, of which there are lots in the area [we particularly recommend cenote minotaur], though swimming in this one is not permitted. the a la carte restaurants are situated between the hotel lobby and the cenote, one on the banks of it. beyond them and over the bridge the road is a model of a mayan highway, with neatly arranged limestone slabs. off this to either side are the rooms, hidden by the preserved jungle [with wildlife], ensuring  [... read more]privacy. it's quite a step then to the mangrove swamp, crossed by a wooden walkway, until you reach solid ground at the pool area. here you have the buffet restaurant [breakfast and lunch only] with friendly staff [kudos to Quetzabel] on the other side of the pool are other facilities including a good bar for espresso coffee before 10 a.m. [after that time they are allowed to serve booze as well]. directly beyond the pool is the beach area - plenty of seating under coconut palms before the beach proper and the sea. food was generally good, but evening entertainment did not impress.

Grand Sirenis Riviera Maya: Perfect resort

This resort has everything you need, from amazing coffee, great food, spaced out pool areas with lots of shade to good shows and large rooms! We were so impressed with this resort and can’t wait to rebook. The only downfall was the rooms were on a programmed temperature so it was always too warm. We wish we would have be able to adjust it to the temperature we would have liked.

Blue Bay Grand Esmeralda: Okay, not great

The staff at the resort were fantastic, especially Benjamin in the Italian restaurant and Elias the concierge at Bonampak. We enjoyed the quiet pool as opposed to the main pool. The seaweed smell at the beach was unbearable. The food was mediocre including the a La carte restaurants. No fans or air conditioning in most of them. Black and white bar did not have snacks past dinner time. The room was clean and had the amenities you would expect. It was very noisy throughout the night even though th [... read more]e pools were supposed to close at 7pm, people were partying loudly outside all night. For some reason dogs were allowed on the resort and one person brought their dog into the pool (the staff asked them to leave the pool) . Time share salespeople bombard you as soon as you arrive

Bahia Principe Explore Coba: Amazing time

We had a great time at coba. Food was great and lots of it. All the workers worked so hard always smiling and saying hi. Hotel management were right on the ball to make sure everything was perfect. Rooms were dated but nice and always kept clean. Very big resort and always something going on.

Barcelo Maya Tropical: Another great vacation at Barcelo Tropical

We stayed at this hotel before and again we had a wonderful vacation. The room, the pools, the beach, the restaurants and the entertainment are topnotch every day again. If you don't like this resort there is definitely something wrong with you..hahaha All the hard working staff are doing everything possible to make you feel relaxed and giving you this extra holiday feeling we all need...

Ocean Coral Riviera Cancun: Great accessibility for reduced mobility

We just had a wonderful week at the privilege section of ocean coral turquesa puerto Morelos. We were traveling with our 93yr old mother in a wheelchair and it was an exceptional spot. Wheelchair accessible rooms and restaurants; a beautiful walkway along the beach and down to the beach chairs. All the staff in the privilege section were the most friendly and caring we have ever had in a resort. Special shout-out to the breakfast staff at the privilege restaurant and in particular Angel, who mad [... read more]e my mom’s birthday so special; Fermin who saved us from the only bad staff member we came across in the 7 days we were there; Yazmin and Susana “la jefas” that made sure we had everything we needed; and Chef Socorro that cooked the most delicious steak and octopus we’ve had in a long time. Privilege is worth every penny don’t hesitate to take it. Pros, all the staff, the service, accessibility for reduced mobility, and the wonderful butler service (fantastic Alberto) who looked after us as if we were queens. Cons most of the a la carte restaurants are not as good as the Privilege restaurant and the buffet was very very ordinary, the menus in the privilege section did not have not enough variety for 7 days, the privilege pool bar and beach drink service was just plain terrible (only came by twice a day at the beach, took for ever to get the drinks, the drinks are really inconsistent and watered down, always made with cheap liquor, premium bottles are refilled with the cheap stuff - we witnessed this first hand). If you want a well made drink with quality liquor bring your own mug to the privilege restaurant or the lobby bar. Last of the cons is the air transat hotel rep. He was the most condescending arrogant person we have run into in a long time (his first name is Hannibal). He outright refused to give us information unless we sat down and listened to his sale pitch and kept cutting us off to say « no no no ». He kept saying that if we didn’t hear his full pitch we would give him a bad review for not giving us all the info… and here we are. The best part about this hotel is their employees. They made the whole trip!

Royalton Splash Riviera Cancun: Clean and Modern Resort with something for Everyone!

Overall, The Royalton Splash Riviera Cancun was wonderful. This resort is much bigger than what we typically book, however we had two teenagers with us, and we wanted to make sure there was plenty for them to do, and there sure was!! There are so many different things to do here that I don't think anyone gets a chance to do it all. While we were there, we used the lazy river and water slides, the scuba center, all the pools, the gym (which was amazing), the poolside games and activities (ping po [... read more]ng, Jenga, volleyball, water polo). We also went bowling twice and did the trampoline park. we did swim in the ocean, and although there was some seaweed on shore the ocean floor was sandy and soft and the water warm! We walked a long way down the beach, and I will say that this resort was doing by far the best on maintaining the seaweed cleanup. There was always something fun to do! For Dinner and Lunch we ate at the following restaurants (listed best to worst): Rio, Zen, Hunter Steakhouse, Smoke, Nibbles, Grazie, The Cave. The Cave was the only one that we really didn't enjoy- but I would say all of the food is great by all-inclusive standards, but nothing spectacular compared to our own cooking or restaurants at home. What we did love was the variety- which was much better than any other resort we have ever been to. The Buffet has an amazing selection of fresh foods, and the kids liked it the best! The cafe had wonderful coffee and pastries in the morning (but unfortunately, a pretty long line up). The coffee here was much better than at the buffet. we are early risers, so we joined the club of saving 2 or 3 loungers (for 4 of us) before 6AM each day. We did notice that you could always find a lounger or two, just maybe not in your preferred location. getting up early just ensured we picked our favorite spot. Another thing we did like about this resort is the layout. The resort is huge- but the layout makes almost everything convenient no matter your location. I don;t have much to complain about but the 2 things that put a bad taste in our mouth were 1) The wrist bands DO NOT stay on, our teenagers both lost one and had to pay $130 CAD to replace them. This is crazy, if you are going to use this system then get wrist bands that stay on while kids are doing the activities that your resort provides! we did end up melting the band strings which helped, but we had to continue to resecure them throughout the week. 2) The room layout with the see through glass shower and open concept bathroom was not ideal for us, our teenaged son and his friend. There was no privacy- I had to get dressed in the toilet room, and luckily after reading reviews I had brought a plastic shower curtain from home which we used to provide privacy for the shower. All in all, this is a great family resort that felt safe and secure and had fantastic service- I would highly recommend for families with older pre-teens or teenagers!

Bahia Principe Explore Akumal: Not expected

As a frequent visitor of Bahia Principe Akumal, I was surprised to see the decline in the villas (housekeeping, repairs, etc.) but I guess that would be attributed to the on-going renovations. I unfortunately was not prepared for this scenario. Several days I had to call for towels, bath gel, hand soap and tissues. As for the pool areas, it was equally disappointing as most of the umbrellas were broken or some other style very difficult to assemble, in any case there were not enough to go arou [... read more]nd, my husband and I took a lunch break only to return without an umbrella, someone had taken it off our stand. The pool was cloudy and not refreshing. Pool bar did not have enough glasses or various drinks.

Grand Sunset Princess: It was a good resort.

Hospitality , entertainment, cleanliness , pools , rooms were great. Beach was okay, but expected . Food was not good , disappointed with the food . Al cartes were not good at all . Stayed for 7 days.

Occidental at Xcaret Destination: Totally amazing resort

The hotel was very clean, We had a Junior suite, very large, We were two friends travelling together, so we had asked for two beds, but we got a king size bed, we asked to change rooms, but no rooms were available that night ,but they brought in a single bed, my friend took the single bed and found it to be very comfortable so we left it that way! The staff were very friendly in our building, in the lobby and in the restaurants nd buffets! The grounds were very lush and beautiful, well maintaine [... read more]d! The food was excellent with lots of choices, my friend needs glute n free and always managed to find selections she could eat!!

Barcelo Maya Riviera: We will be back!

This is not our first time at the Barcelo. The restaurants, buffets, gorgeous grounds, pools, rooms, and activities are all spectacular but the biggest reason we keep coming back is the staff. The Barcelo staff are top notch and, with a smile on their faces, go out of their way to ensure every guest has a fantastic vacation. With help from Maru Navarro, in the Premium Lounge, our vacation started long before we ever arrived. She was so wonderful and helpful, and went out of her way to ensure our [... read more] stay was perfect. We were hoping to see her when we arrived, but she was off for the evening. Leo her colleague took amazing care of us, so we had no worries. We also were able to stop in later to see Maru and thank her. So a big thank you to Maru and Leo! We will always come back to see you both! Other staff I'd like to highlight are Antonio from the French restaurant, he was so great, and helpful and did a birthday surprise cake for our friend. Maria Chan at the AO pool was always smiling, and happy, and had us all laughing. What a gem she is, Barcelo! We wanted to sit in her section all week. Deysi and Bredy from Rodizio were exceptional servers, and so efficient and kind. Norma and Jazmine from the AO bar were both amazing. We knew Jazmine from other years, and love to sit in her section. One night we wanted to sit out under the stars and that's when we met Norma and she took amazing care of us. Even when we weren't in Jazmine or Norma's section they still checked in with us to see if our vacation was going well and if we needed anything. Barcelo is lucky to have such caring staff. A big thank you to Sandra Villegas, Premium lounge, who took exceptional care in making us specialty coffees with latte art each morning. We loved them. Also thank you to the terrific team of, Lorenzo and Cristan in the Premium lounge, who helped us with our meals. To the staff at Barcelo, thank you again for make our stay a memorable one!

Akumal Bay Beach and Spa Resort: Our favorite place

Finally able to get back to ABBWR after the covid years and AirTransit dropping the resort. Booked thru Air Canada, chose Premium Economy which was pretty good altho no extra bag allowance like AT. And they do not combine weight of luggage as AT does. For example, i am usually a kilo or so over, hubby kilo or two under. AT takes it. AC makes you open up your suitcases at the check-in and move till both at or under weight. Really? Ride to resort long. Makes way more sense to drop off the fu [... read more]rthest people first as the highway is not designed to make frequent stops. So they start down the highway from the airport and have to cross all lanes 5 times to enter all the resorts. Very time consuming but we suck it up. Check in easy and we got the room we requested; ground floor bldg 1. Forgot despite being there 5 times how badly the rooms are furnished. they are nice looking but completely not functional. you get 2 12" drawers and hangers so high up i couldn't reach them (but i'm really short). Nicely designed bedside tables and room table are lovely but useless. They are planning a reno, i sure hope someone puts thought into storage so your room doesn't look like a cyclone hit it the whole time you are there. There are 3 shelves where the safe is. And yes, add a full length mirror!!!!! ladies like to check out their outfit before dinner. Seeing the top of my head isn't enough! Food was as usual, good but not excellent. I love you don't have to reserve your specialty restaurants. If you go by 6pm, you can get it. If you wait till 8, you will probably have to wait. Snorkelling right off the beach was excellent. Saw rays, and a turtle. If you go down past the snorkel frenzy at Akumal public beach, there is a little cove which is where we saw the best underwater show. Akumal town itself is the same, a couple lovely stores and some practical ones where you can pick up stuff you forgot or souveniers. 5 minute safe walk on the beach. Nice and low key. Sargassum was bad a couple days and fine on others. Noticed that last time we were there when sargassum was really bad, ABWWR had excellent cleanup where Secrets was awful. This time, Secrets was doing a fantastic job cleaning up the seaweed where ABWWR flailed a bit. It is what it is. All in all still my favorite place for the size of the resort, the low key atmosphere and 10 second walk to the beach/ocean.

Ocean Coral Riviera Cancun: Nice resort. I would give it a 3* unless you pay for "privilege"

So many bugs (sand fleas, gnats, mosquitos) we came home bitten. We were put in the "Daisy Club" which is for children (I love children but was not the pool I was looking for). It was very difficult to book a la carts unless you paid extra to be "privileged", it was difficult to get a lounge chair at any of the adult pools. All in all, It was a somewhat nice resort but the beach was so flea infested and full of seaweed that we could not walk it. If you are a smoker/vaper, be advised that Mexi [... read more]co is a SMOKE FREE COUNTRY! Love the sun but will NEVER go back to Mexico....... customs is brutal! You would think that getting off of a plane in Mexico, they would possibly consider welcoming their travellers as we are a big part of their tourism economy.

TRS Yucatan: Great resort if you don't need a beach

The beach has largely washed away and the bathrooms were designed for style rather than function (shower and toilet doors leave gaps when closed, pedestal sink is ridiculously deep and does not hold water). The pools are sometimes loud with music and group exercise. That's the end of the negatives. The service is excellent everywhere. The lobby bar makes excellent drinks and coffee. The TRS pool bars are better than you'd expect. The TRS restaurants were all great. It is very easy to get a ri [... read more]de anywhere on the resort if you don't fancy walking. The non-TRS pools were not busy at all.

Barcelo Maya Riviera: The most beautiful resort

The room was super clean, very modern. The view from our balcony was spectacular, great view of the ocean. All the restaurants were good. Bars and drinks were all top end.We will definitely will be going back again!!