Sandos Caracol Nature Resort and Water Park: Amazing Resort

Staff were Great. Friendly and making sure all was fine The food was great and many choices at the Buffet and the restaurants the carts at the resort had enough to choose from, eating, deserts, gifts their is plenty of places to sit and relax and have a drink. Many many places to explore and see wild life

Bahia Principe Escape Sian Ka'an: Excellent Vacation

Everything about this place was wonderful clean rooms, great food and drinks at the many restaurants and bars, many pool options, nightly entertainment adult only and a quiet relaxed atmosphere. Thick foliage everywhere and such a kind staff. Wouldn't recommend for a younger party crowd

Platinum Yucatan Princess: Great Resort

Extremely clean hotel, great food & staff throughout the resort! Rooms were spacious, cleaned everyday. The grounds were taking care of, bars were well stocked. Pools kept clean, lots of lounges to choose from. The ocean is filled with Sargassum which no hotel can avoid.

Catalonia Riviera Maya: Very nice resort.

We liked the layout, that kept everything in close proximity. For the most part Staff were friendly and helpful. The resort was very clean and well maintained. We are definitely considering a return trip.

Occidental at Xcaret Destination: Nice resort but baaaad food.

Beautiful resort, nice trees and animals. The room was large and clean. Bed was comfortable. The bathroom was outdated and a bit run down. Service was fine and polite but the food was horrible. This is the first time I have ever had bad food in Mexico. It was as bad as Cuba. Really disappointing especially considering how high trip prices were this year. I would not return to or recommend this resort unless it got a total overhaul from top to bottom.

Iberostar Waves Paraiso del Mar: Great Resort

The hotel was extremely clean and the staff were extremely kind and helpful. The resort has great wildlife around the grounds that my kids loved seeing each morning as we walked to breakfast. I would take my family back.

TRS Yucatan: Great resort

The area is beautiful - although at least a 60 minute drive from Cancun. The resort itself is also beautiful - the employees are tremendous, couldn't be more courteous and helpful. The resort is very large & offers many options - you really should take advantage of the transportation & survey all of the 4 resorts. Really enjoyed the choice of dining options - we had a member with food allergies & this was accomodated at all food venues. Also enjoyed the atmosphere and of course, the sun.

Bahia Principe Explore Coba: dissapointing

We have stayed at many many hotels in the Mayan Rivera. By far this was the most disappointing. in a nutshell these were the reasons Restrictive beach access for Coba guests Large lack of chairs or loungers at pools no room service, not an option no poolside service for drinks no food at all available at pools cannot take any food out of the restaurants or buffet for consumption in room reservations at a la carte's almost impossible and very restrictive due to electronic  [... read more]system in place and lack of personal representation. I guess this needs to be done on their website weeks in advance. restrictive and lacking mini bar etc..... not a 5 star resort

Breathless Riviera Cancun: Nice ressort

Hôtel was great but disappointed whit air transat no one there to welcome us and we never see one there all time was there xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Viva Azteca by Wyndham: Viva Azteca

Viva Azteca is a nice small resort. The staff was great rooms were decent, great beach and close to shops. The only down fall is the food. I have been on many all inclusive resorts and am not a picky eater. The food was horrible and I would say close to half the guests were sick due to the food. Not many options and there was definatly something wrong. Luckily there is a drug store down the street where you can get immodium so it didnt ruin my vacation! I would go back to that area but no [... read more]t that hotel! As for covid protocal, I think everything is the same as pre covid. The only difference was hand sanitizer was available around all the food areas.

Blue Bay Grand Esmeralda: Great value!

Our family of 4 including 2 teens were here for a week in April 2023. Great value at this resort. Staff were friendly and resort had everything we needed. Rooms were tired but clean. We were in building 6 which was near the smaller pool. We liked being close to the main buffet/gym/lobby as other reviews state - this is a big resort with lots of walking! Food was great with lots of options, including gluten free. We did note the lines for the main buffet got crazy busy around 8pm. A la c [... read more]arte restaurants were excellent and had no problem getting reservations. Pools were nice - we spent more time at the quieter small pool. Beach was decent and good for lounging, seaweed was only bad for a day or two. It’s worth the 10min walk to the lagoon.

TRS Yucatan: Amazing resort!

This is a beautiful resort with gorgeous grounds, suites, and amenities. The staff is great and very helpful and ready to please. We enjoyed our stay very much! We would definitely recommend it to our friends and family.

Valentin Imperial Riviera Maya: 15th visit and still amazing

My wife and I have just returned from our 15th visit (29th & 30th weeks) to this wonderful resort. The weather was perfect for the entire 14 days we were there. It was nice to catch up with so many of the staff members whom we have become friends with over the 15 years we have been visiting this resort. The food was excellent at all of the al a carte restaurants making it impossible to choose our favorite. We also tried the Food Truck lunches around the pool and enjoyed them as well. The recentl [... read more]y opened Coffee shop offers many great special coffee drinks as well as ice cream, sandwiches and amazing dessert treats. We stayed in the standard Deluxe Jr. Suite and we opted for the Privilage package. Although these rooms have yet to be renovated the room was clean, comfortable and centrally located. The staff at this resort are fabulous and do their best to make our stay as pleasant as possible. A special shout out to Osmar at the Don Miguel bar where he made our nightly visits extra enjoyable. The entertainment is enjoyable, especially the 3 Tenors and the Imperial band. The main pool was busy but not crowded at the end where we spent our time. The main activity area of the pool is busier and offers many activities for those whose enjoy that type of thing. The Beach was as beautiful as ever and although there has been a lot of discussion recently in reference to the Sargassum (seaweed) issues in the region, the Sargassum comes and goes depending on the sea currents and size of the waves due to the winds coming off the sea. The Valentin does a remarkable job cleaning as much of the Sargassum as possible with their tractor and raking devise in an attempt to limit the effect on beach goers. We were told the resort was around 85% occupancy but as usual this resort made it seem less crowded than you would expect. We love this resort and will return for our 16th trip next year.

Dreams Aventuras Riviera Maya: Dreams but not dreams

Grounds nice, landscaping could be better, rooms are clean, beds comfortable, service good. Hotel inside is very poor; in the hallway is only 5-7 tables to sit; if it rains guests stay in their rooms. Early flight no coffee, no food provided; not organized at all. Line ups for food, they wait for guest to tell how many pieces of chicken of fish in the mean time people pile up waiting in long lines. Buffet was only breakfast and lunch, for dinner you have to go to restaurant of your choice and wa [... read more]it to be served for hours. I am not exaggerating; this is for real. Unbelievable!!! Very disappointing with the choice this time, never again.

Excellence Riviera Cancun: Amazing week at Excellence Riviera Cancun

We have just returned from our 7th visit to this resort, in fact our 3rd trip since January 2023. This resort is Awsome! All staff are unbelievably friendly and helpful. Supervisors are very visible and are very anxious to learn how your day is going, in hopes to make it the best possible. I highly recommend this resort. It is as it was pre-covid.

Bahia Principe Explore Coba: Very good hotel

It was pleasure to stay in the resort beautiful beaches very good service delicious food clean room........................................................................................................

Royal Hideaway Playacar: A very beautiful and restful resort.

Our room was very nice and comfortable. The staff were very nice, especially the breakfast staff. Elena always greeted us with a lovely smile and got to know us as we entered for breakfast and lunch. I would like to send a note to Isidore, our concierge for building 23. We left him a tip, but unfortunately we left only around $1.00 in American dollars. We were under the impression we left more. Please pass on our apologies to him. We did not mean to insult him. Isidore was very helpful and so [... read more] kind to us. Thanks.

Barcelo Maya Colonial: Modern living and eating in MX!

It felt like living in a modern minimalist cool chic museum. Food was top notch - especially the French and Japanese a la cartes. The Seafood at the Palace was out of this world. Rooms were luxorious with a hot tub. Pools were clean and fun jets. Beach was sandy and do bring water shoes as there is sharp rocks every so often in the ocean. We saw large and small and colourful fish. Coral. A big highlight of the trip. Staff were pleasant and kind and helpful. Ping pong was a highlight for me. Th [... read more]ought I'd use the gym but I didn't.

Valentin Imperial Riviera Maya: Absolutely Amazing Resort!!

Everything was beautiful and clean. Good choice of restaurants and no need for reservations which is excellent! The service is unlike any other resorts that I have been to. Absolutely amazing !! The activities around the pool are so much fun and there are plenty. The grounds are absolutely beautiful!! This is my 3rd time at the Valentine and I recommend this resort 100% !! You'll never want to go anywhere else!

Ocean Coral and Turquesa: Good resort - not for beach people

Ocean Coral is a good resort. To put this review into context, we were two couples looking for some R&R. We choose this resort because of the location, price and the variety of options. We were lucky (and asked for this in advance) to be put into the adults only section and upgraded to Privilege. While the upgrade wasn't overly expensive, it was worth it to us. We mostly hung out in the Adults only section and were happy for the peace. There were other options if you wanted a swim up bar, p [... read more]arty and had your kids but that wasn't our scene. It was nice to have an option for quiet and an option to party if you wanted. I found that most people respected the vibe in those areas. Except for those - and there are always a few - who play their own music loudly on the beach, by the pool etc.. seriously get headphones is it so rude. The food was ok. We had a mix of experiences from good to decent. Never really any blow your mind food. The buffet (both) was really bad at all times. Thank goodness for the privilege lounge but that menu got stale quickly and forced us to move around. Unfortunately not a lot of non buffet options for lunch. This is not a resort for beach lovers. It is very narrow and while you can't control the waves, it is really narrow and difficult to maintain so if you want to spend all your time on a lovely beach - go to Maroma. The gym is very small but functional. Here is a tip for those who upgrade.... you can book the water experience at the spa, free of charge, every day if you want. HELLO. They don't tell you that. We booked it 5 of the 7 days and it was an excellent addition to our holidays. Overall the trip was great, the food was decent but not spectacular, the pools amazing, the lobby and lobby bar fantastic, beach was nice to see and hear the waves. Overall this is an affordable, decent hotel. If you want a holiday with your kids, this may be the place for you. If you want to party at the swim up pool bar, you have that option too. Everyone talks about the beach chair challenge. It exists. Not for the beach - tons of options at all times. AT the pools 100%. At the swim up bar, if you didn't grab one by 7:00 you were out of luck completely. At the adults only pool, by 7:30. The butler is no help on this at all. You need to coordinate with the towel guy. The beds by the pool very difficult to get and you need to negotiate with the towel guy and basically pay him to get one for you. The butler was not really that useful - really only for dinner reservations, which I would encourage you to book day one. Do your research in advance and book immediately. To me the towel experience and the reservations experience is what takes this hotel down in the * category. Too complicated. Book a reservation, trust that we will return our towels, show up a restaurant and go for a drink when you have to wait 30 mins. They over think it and I get that reservations are important but there could be some accommodation for going with the flow a bit and for those who are willing to wait. One constructive comment would be is that there seems to be an overall lack of training and/or leadership with the staff. What do I mean? Well it is not instinctive to solve problems, to provide stellar service. It did happen on occasion but you can tell there is a lack of training and organizational culture at the hotel. To me this is a leadership/management role and is where other hotels like Excellence stand out among the rest. This can be changed, it doesn't cost money but it has to be a priority of the leadership and it doesn't seem to be. Would I recommend? Yes but go in with some managed expectations and know what is important to you before you go.