Hotel Camino del Mar: It was good but not great

We like smaller resorts so it suited us well. There were some issues on our arrival like not getting our room for 3/12 hours after check in time. When we did get our room, the key did not work for the door and the safe. And there was no bar fridge in the room. I went back to the front desk and they were going to send someone to fix everything right away. That did not happen that night. So the next morning we had to walk around with our valuables on us and leave our room door unlocked. So, after  [... read more]buffet brunch, I was able to get Carlos the manager up to our room and explain our concerns to him. He said to go enjoy the resort and he would have every thing fixed by noon. From there on, we had fun. Carlos, true to his word, addressed all our concerns. On the positive side, the beach is beautiful. As good as any we have seen in Cuba. And we have been to a different Cuban resort for 10 years now. The service and the food is great. Other than the few kinks that had to be worked out, yes, I will put Melia Cayo Guillermo on my list of resorts to return to.

Hotel Camino del Mar: Would not reccomend

After arriving march 20th we found several items not working. No air conditioning in the main buffet area, staff indicated it might be fixed in may. We were on a third floor room with no hot water (no warm either) which was reported every day to front desk staff. After several days we went to front desk and the famous manager Carlos happened to be there and indicated to us that they were having problems with the third floor in regards to hot water. He indicated to please come back the next day a [... read more]t 3 and we would be moved to a nice room with hot water. (each of our days there they said the same thing but when we went to the front desk , there was no rooms available) However in reading all about how efficient Carlos was , we returned to the front desk at 3 the next day ..........and again there was nothing available nor was Carlos working but the front desk again could not help us. After being shuffled around we were finally moved to another room but this time the door handle fell of the door and they were unable to fix the door and we had to move yet again. I finally spoke to the Air Transat rep and she told us she was going to move us to another resort, which she did. She was very helpful and arranged everything for us to go to the MGM Grand Muthu Imperial a short distance away. We discovered we were surely not the only ones transferred to this hotel and there were over 20 guests diverted to this hotel from the Melia Cayo Guillermo. I would avoid this hotel at all costs , it's run down and appears they do not have the proper people to repair anything at this resort and is in need of a complete make over, if it's possible at all.

Paradisus Varadero: Nice resort

It was well kept and clean. All the staff were very pleasant and helpful...even the gardeners! The downside was that we were in Family Conciege and the dinner time at the buffet started at 6:30 (which meant 7:00 p.m.). Getting late for little ones. The evening shows also didn't start until 9:30. There was too much of a gap between dinner and the show. Food was okay, but not great. However, they make the best calamari! Overall, a good place to stay.

Melia Jardines del Rey: Very nice Resort

The resort was very nice very good service the beach was beautiful the entertainment was great the rooms were OK the ocean was beautiful we stayed for 10 days every day was beautiful we loved The ice cream parlour and we would come again for sure next March

Hotel Camino del Mar: Great Resort

Overall the resort is nice and you know it is a mature resort due to the foliage. There was a bit of a delay in getting our room but apparently they were upgrading some of the rooms with new mattresses, linens, drapes, etc. The food was always good and hot. would have liked to see the pool bar manned more often as the lobby bar maintained it and was not always attentive to it. The pool had a liner which I never seen in a resort before. I found them normally tiled or painted. This liner however h [... read more]ad many rips and was lifting and requires replacement/ The highlight of my trip and what I enjoyed the most was the long pier that went out into the ocean. It was such an amazing place to snorkel for fish. People would fish from it and feed pelicans along it. At the end there is a ladder which allows you to dive and swim from the end of it, Loved It. This resort however enjoyable certainly needs some TLC or an upgrading, you can see it's age and areas that over the past 15+ years have deteriorated. The Staff under the direction of Carlos, the manager where top notch. I would love to go back to this resort but likely not until an upgrade was carried out.

Melia Cayo Santa Maria: Beautifully landscaped resort

The grounds are beautiful and well maintained. The beach is pretty good. Our room was spacious and clean. However, the air conditioning didn't work very well and we woke up to a flood in our room the first morning of our stay. The pipes behind the bidet burst. It's a good thing that our luggage and other belongings had not been left on the floor. Nobody was in a hurry to come shut the water off as it ran into the adjoining room, the room below us and down the stairs. When we asked for another ro [... read more]om, we were told that there wasn't one and that it would be taken care of. It eventually was later that day. Both the food and service at the buffet and two of the a la carte restaurants ( Internacional and TexMex) were TERRIBLE: no variety and poor quality. The Ranchon and snack bar by the pool were much better.

Tryp Cayo Coco: Amazing

We had a great time. The people were lovely. Best beaches and the pools were very clean. We met a lot of people from all over Canada that have been coming here for many years. I was here 16 years ago with my husband and children. Lots of memories.

Melia Las Antillas: Very Nice Resort

The hotel is a bit older, but , the staff are exceptional. Friendliest, safest people we have ever met, all the way down to the gardeners. The housekeeping staff are wonderful, the bartenders are friendly and accommodating. The Buffett and Ala Carte restaurant staff are friendly and wait on you hand and foot. You cannot ask for better service at this resort. The grounds are kept up and have a lovely view from the lobby bar of the whole resort.

Paradisus Varadero: Fantastic Holiday

Enjoyed everything about this resort. The beach goes on forever meaning one can enjoy a scenic walk. The bay is a swimmer’s delight; although water shoes are helpful as there is a short zone of coral present. Plentiful loungers and palapas. Food was very good, especially the lunch bbq at the Cuban restaurant. The accommodations were basic-the bed was comfortable and pillow ok. The entertainment here was OUTSTANDING; from musical beachfront sunset serenades, to Cuban bands at lunch restaurant t [... read more]o the evening entertainment which far surpassed that presented at other resorts I’ve been to. The evening beach party, including the fire dancing was amazing. The day staff leading the aquafitness, beach volleyball, dance classes, and crafts were very friendly and inclusive. This is really an area of strength at the Paradisus Varadero. We had great service from all servers except for some reason the males at the 24 hr lobby bar who generally ignored us. Perhaps we weren’t tipping enough?? Thoroughly enjoyed the day trip to Havana booked through Transat. Overall we were delighted with this resort.

Paradisus Varadero: Wonderful resort overall but the beach left much to be desired.

Perhaps it was the time of year but we took the time to take video of the beach which was full of rocks and seaweed. Walking to the ocean was treacherous. We had heard from many people of how the beaches are so great. There are nicer beaches in Ft. Lauderdale. The sand is tilled but the rocks stay behind. Not stones, rocks. Several friends have viewed the video and admit they have never seen the beach this way. The service at the resort was terrific! The staff are wonderful and warm. We took t [... read more]he Royal Service and were very pleased with all it had to offer. We were very well looked after by our butler(Javier). The shower, which is in the garden was pure heaven as was the pool at Royal Service. There was not an issue with the language as the majority of the staff understood English and my bad Spanish. This was our first visit but we will consider returning because of the Royal Service and we totally enjoy the Cuban people. We did however find the exchange rate from CDN to CP a little high. There were several other very small issues with the room but nothing that would keep us from not returning. I would however suggest that when you arrive in Varadero that you pay the 40 pesos to take a cab to the resort instead of waiting for a bus which stops at many hotels on the way. A total waste of time. There were several restaurants which were no longer open and again this could be due to the time of year and the resort was not full to capacity.

Paradisus Varadero: Beautiful in every way!

This resort is beautiful and its beauty is a result of hardworking staff especially the entertainment staff who work tirelessly to make your stay memorable. The Music at Sunset, shows and a multitude of other entertainment was lovely. For Cuba the food was very good especially the bbq lunch at Playa Ranchon which was delicious. The beach was beautiful and the water warm. Had opportunities to go for a catamaran sail a few times which was beyond amazing and free. Also went snorkeling not too far o [... read more]ut and for $25 they take you out and stay while you snorkel. The rooms were comfortable if basic but clean. Rode the double decker bus to Varadero and had the best Pina Colada in Cuba. Try the homemade ice cream at the resort...so good!

Melia Jardines del Rey: Potential but a long way to go!

2 weeks I’ll never get back. Thank goodness for the friends we made while we were there. I’m blown away by all the positive reviews. We’re not hard to please and being military, have stayed in some pretty deplorable places but none we’ve had to pay for. Don’t get me wrong, the beach is out of this world, the pool is beautiful and our room was okay but the service, cleanliness and food were beyond disgusting, with the exception of Alberto at the Snack bar. He seemed to take everyth [... read more]ing personal and done his best to please everyone. We’ve been to Cuba 7-8 times and really don’t expect the food to be great but eatable would be okay. (Check pics ) While we were at this resort, we had so many complaints that I decided to make a list. - Raw chicken - no water or drinks in our room for 3 days - Run out of beer at 1400 every day, switch to vodka and sober up! - Bugs all over the table and wall at the international a la cart. (If someone would explain how to upload a video, I would be happy to share!) - Offered a steak and lobster meal for compensation, explained that compensation wasn’t necessary we just wanted things to be fixed. We decided to take the offer and booked for Steak and lobster for Saturday evening at 1930, show up, no record, looked like fools. Practically said we were lying! Spoke to the manager and staff on Monday, they apologized for the misunderstanding re-booked for Monday evening and low and behold, they changed their minds again. Now it was steak or lobster! Needless to say, we had the buffet. - Same thing for lunch and dinner every day and night for 14 days. - Waited 1.5 hours at snack bar for a burger. Still didn’t get it. - First 3 days no entertainment (even music) at the pool - Evening entertainment always same routine with different costumes - First change in evening entertainment was 29 March, live band( outsourced) - 30 March at the pool was a great day, actual interactive entertainment - Rarely a clean table in any restaurant between 19-27 March - Very noticeable when management was around, staff actually tripping over themselves to clean a table or help you. - Noticed a waiter pick up a water jug have a big drink out of it and continue to serve customers from the same jug. - Smells like raw sewage everywhere. I could go on but I know what most people are thinking, “can’t please everyone!” “ complainers!” I know this because that’s what I said when I read the reviews before our vacation started! If I can change one persons mind about this resort, I’ve helped someone save a little money and hopefully have a better vacation somewhere else. Happy Vacationing somewhere else🌴

Paradisus Rio De Oro: Still the same great place

The staff people are still wonderful and friendly, the food varied and delicious, the site spacious and beautiful. After going for 5 years in a row we're looking forward to visiting again next year.

Paradisus Rio De Oro: Another exceptional holiday at PRDO👍👍👍

As was the case in four previous holidays, this resort is exceptional in all aspects and most deserving of its 5 star rating. The accommodations along with chambermaid most pleasing and innovative. The food is excellent with excellent “special “ dining rooms and very extensive buffet. In our opinion the most outstanding asset is the personable, accommodating, polite and only too ready to please staff!!! They do everything in their power to ensure that your stay is both enjoyable and memorabl [... read more]e. We are counting the days and weeks until our return next year, God willing and only 49 and a half weeks to go!!

Memories Cayo Largo: Very Nice Stay

This was a very typical stay for Cuba. The beaches were amazing. The ocean was awesome. The service varied. Very very good at the lobby bar and at the dinner buffet. The pool bar was hit and miss and so was the Ranchon service. As for the food, well, its a buffet so you can always find something. Loved the pasta bar, the Ranchon lunch buffet not so much. No bbq s they were out of charcoal.

Sol Palmeras: Amazing Family Vacation

We stayed in a bungalow as a family of 4 (kids 14 &12) over March Break 2019 and had an amazing time. We have vacationed in Cuba in the past and enjoyed the food at this resort much more than at previous resorts. The staff are super friendly and accommodating, the grounds are beautiful and clean and the beach was perfect. Although this resort is a bit dated (although renovated in many areas), we would return in a heartbeat! Pros: - good food in buffet, large selection - a la carts Chinese a [... read more]nd Italian were the best, Mexican was decent (did not try the International or the Caribbean) - nice ground / tropical layout / amazing beach and crystal clear water - good activities, badminton area, ping pong, basketball court (nets in pool as well) and beach volleyball - friendly staff - ice cream hut and fresh juice bars were a hit! - daily beach lunch bbq was great - lunch in restaurant by the beach (burgers/hot dogs/pizza/ chicken) enjoyed by all Cons: - bungalow was a bit dated (but clean) - first bungalow was in the 400 section which was a 9 minute walk to the main pool area/restaurants - this bungalow was older and had a bit of mould on the bathroom mirror (we asked to switch to something closer and they accommodated our request the next day). I would recommend the 100 section if available. - pools are also a bit dated but didn't bother us at all This is the first all inclusive we've been to as a family where we all said we would return again!

Paradisus Rio De Oro: Beautiful resort

This is my fifth stay at this resort. Third time in royal service. I love this place. The grounds are wonderful and the staff are amazing. That being said, things were not quite up to par with previous visits. One of our favourite restaurants were closed which limited our food choices and there seemed to be a cut back in staff. Meals in Cuba are often inconsistant due to the lack of supplies but it seemed more so during this visit. I must admit that I will be following the reviews carefully next [... read more] year before deciding whether or not to return as this is one of the more expensive resorts in Cuba and consistantly good food with plenty of variety should be a given.

Paradisus Rio De Oro: Wonderful resort

This was our 4th stay here and we have enjoyed the people and the wonderful family atmosphere. The food is excellent very clean pool. The dining room is very spacious and comfortable. Great entertainment. Plan on coming back next year.

Tryp Cayo Coco: Best beach ever!

The gardens were beautiful. The beach was the best - so soft and you could walk out a long ways before it was over your head. We loved using the kayaks, paddle boats, cataramans, etc. Had a relaxing massage. The food was good; although i was limited as they put peppers in a lot of food (I am allergic to peppers). I must admit the ice cream and the desserts were wonderful. The staff were so friendly and spoke English really well. Our room was clean; although dated. Oh, the a la carte`s were [... read more] so delicious! The entertainment was super good but we were at this resort last year and it was exactly the same children`s program as well as the adult entertainment. I was appreciative of the fact that some areas you were not to smoke (allergy again).

Melia Peninsula Varadero: Not the four star hotel we were expecting.

The grounds were beautiful while the rooms were sadly neglected and badly in need of repair. Two of our three rooms had leaks. One bathroom door was very difficult to open/close. Our first room had a strong smell of mould! Some of the staff were very helpful while others were not. The buffet food was good while the Cuban and Italian restaurants were very poor. The Japanese restaurant was a treat as both the food and the service was wonderful and we all enjoyed our warm welcome by the staff. Unli [... read more]ke our reception in the Italian restaurants! This was a three family celebration and as the person who organized it I was very sorry that the hotel did not live up to my expectations. After paying $1600 for one person I felt very disappointed in the resort and recommendation of our travel agent.