Our Verified Customer Rating 4.1

Our Verified Customer Rating 4.1

(3951 Reviews)

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Private  - 

Verified Purchaser

Occidental Punta Cana: Nice trip

Great place and serbice for the price. Woild definitely go agian. Thank you very much. ,..................................................................................................................

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Jules  - 

Verified Purchaser

Occidental Costa Cancun: Stay at Occidental Costa Cancun

Just stayed at the Occidental Costa Cancun, and had a good time. It’s a very small resort, the rooms, pool, restaurants, and beach are all in a small area. The pool was nice, lots of chairs available. The food was so-so, nothing special there. You could only make reservations for a la carts in the mornings, getting into the Italian was a pain, with a huge line-up at 7am to get in for dinner. The beach was nice, if small, with lots of water traffic in front of the resort and a small area where  [... read more]

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Snowbunny  - 

Verified Purchaser

Barcelo Maya Beach Resort: Fab resort

All areas were fantastic........except our room! It was in need of a makeover,so we spent another $2300.00CAD to upgrade to the Premier section The new room was great. We would have had a depressing stay had we stayed in the first room allotted. The resort was great. All staff were very helpful. I would recommend to a friend with the caveat that they book Premier as the regular class of rooms just don’t fit the bill for an expensive holiday.

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Private  - 

Verified Purchaser

Barcelo Maya Beach Resort: Barcelo Beach resort

Very good overall--excellent maintenance on grounds, pools, beach. Food very good, coffee a bit of burnt taste. Many staff have very limited English skills, but most friendly and make attempts to communicate. Room very good in all features except floor cleaning--always grit left as if floor was not swept. Dirt on floor in corners, under desk, etc. Otherwise well cleaned daily.

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Don’t like Mobelo Beer  - 

Verified Purchaser

Occidental at Xcaret Destination: What no Corona extra

The Hotel is very beautiful The Lagoon needs major help it stinks and they were working on it all the time The beach salt water pool was closed just about every day and they were running the compressor while they were working on it We loved the grounds and the Pools The Rooms were big and clean The Restaurants were amazing Beautify presented Plates and great food Well done The Grill was our favourite We pretty much skipped the Buffet not good The food there was cold We went to the beach buffet  [... read more]

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Private  - 

Verified Purchaser

Barcelo Huatulco: Great Vacation

This is a great hotel resort. Staff were wonderful and caring. Made sure all our needs were looked after. Unfortunately there was never enough beach loungers with shade. Seems one would have to get up at 6am and head to the beach in order to secure a shady area. Even placing portable Beach Umbrellas would work. Pool was very nice. We enjoyed the smaller resort atmosphere. Overall, great vacation.

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Colleen  - 

Verified Purchaser

Occidental Cozumel: Beautiful Resort

We were a little apprehensive when reading some of the reviews about the timeshare and the food, but found we didn't need to be. First off the timeshare people don't harass you, just say no and they will not bother you. The food was very good. You will not go hungry at all. We ate at the Seafood, Mediterranean and the Mexican ala cartes and they were all delicious. The buffet could be a bit better but we never went hungry. The beach is amazing and you can snorkel right out front of the resort, t [... read more]

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Private  - 

Verified Purchaser

Barcelo Huatulco: Fun and games

Set your alarm to watch the amazing sun rise. Down to grab your towel to claim your spot in an already sea of cranberry towels. Grab a cafe and sweet in lobby. Don't forget your book as you join the crowd forming at guest services to make dinner reservations. Be patient amigos the bar opens at 10. These are the games they don't tell you about. Not FUN. If you can fix these issues I will definitely be back

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Private  - 

Verified Purchaser

Occidental at Xcaret Destination: large resort in a jungle setting

We arrived at the Occidental in the late evening, they gave us a quick overview and a map of the resort. The resort shuttled us to our building where our room was. Our room was a very nice room, but damp and moldy. If you want to watch tv, good luck as it was hit and miss everyday whether there was reception and my partner wanted to watch the superbowl. We got tv on the last 10 seconds of the game. The first morning we had to find our way through a maze of trails to the buffet on the beach. The [... read more]

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Patrick and Maggie  - 

Verified Purchaser

Occidental Punta Cana: Beautiful Grounds

This resort is beautiful! The grounds and pool are very well maintained. Entertainment in the stage is very good but not much for entertainment in the main lobby bar. Food selection was not great but not too bad. Our biggest complaint would be water in the bathroom for showering. In the afternoon there was little to zero water ... seemed to be a regular occurrence. Overall, I'd rate this hotel a 4.0 / 5.0

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Randy57  - 

Verified Purchaser

Occidental Tucancun: Great Place, Fantastic Staff!

From check in to getting introduced to the resort then having freedom to be as slow or busy as we wanted, it was great. The lobby bar in the evening was manned by Alex Palma, a very happy and efficient bartender who strives to make folks happy and relaxed. The restaurants food selection was great, my wife thoroughly enjoyed the Italian restaurant with its made on the spot pasta selections. Wait staff: Erick Xeque and Eulalia Torres were outstanding amongst a top notch crew of wait staff in all [... read more]

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Parker  - 

Verified Purchaser

Occidental Punta Cana: Good Resort

We were happy with the room, pool and beach. We asked for the phone to be connected but it never happened. We drink diet coke and it had limited availability. Our friends had questionable service from their section (11) concierge but section 22 for us, the young man was very accommodating. Overall we enjoyed ourselves.

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Private  - 

Verified Purchaser

Palma Real: Amazing hotel

Great location , great service, spacious rooms. Very flose to the beach. Food was good, lotscof options availablem The A la carte Itqlian restaurant La Piazza offered great menu. We tried Lasagne qland fish filet both excellent.

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Gloria123  - 

Verified Purchaser

Palma Real: Not amazing resort

We were at this resort 2 years ago, and since then they have had a hurricane. There is a lot of mold damage in the rooms. It made some of us sick. It was on the walls, and the curtains, and came out of the AC. The water in the bathroom is a hit or miss if you get water, and if it is hot or cold. 3 days I had no hot water, and 1 day no water in the morning. by late afternoon there was hot water or warm water. The common bathrooms were a problem too. No toilet paper or paper towels. the t [... read more]

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SMayor  - 

Verified Purchaser

Palma Real: Awesome food

I thought the resort had huge potential. Food was great for Cuba. The brach house lacked staffing. Waited for service way too long. My biggest disappointment was the fact that i was in a resort full of french canadians and it really did not allow me to feel comfortable to socialize.

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Private  - 

Verified Purchaser

Barcelo Gran Faro Los Cabos: Average

We found that this resort is just an average resort. Clean, but very dated. Staff was friendly enough and tended to our needs. Bed was horrible, sloped with springs poking you. Any issues we had upon arrival were tended to in a timely manner. Food was good, with a lot variety. Snack bar was in need of quality control. We had chicken wings with feathers still on them. Was going to send picture but not sure where to post it. In general it was at best okay!

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Private  - 

Verified Purchaser

Palma Real: Wanted to leave the day we arrived....

The only thing that was good about this resort is the location since its close to the main street in Varadero. I've travelled quite a bit in Cuba, Dominican, Mexico and I'm not the type to complain but this hotel was BAD. The food was disgusting and everyone on the resort got sick. The beds and pillows are stained with pee and blood. Guests that were leaving were running at their airport shuttle screaming "hell is finally over". One guy had a bed that was broken in half all week and the maid jus [... read more]

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Tammy32  - 

Verified Purchaser

Barcelo Bavaro Palace: Awesome Resort!

The Barcelo Bavaro Palace Deluxe is amazing! My adult children and I stayed in the junior suite oceanfront room..fabulous! I especially loved the outdoor jacuzzi with oceanfront view. The grounds we’re immaculate. A really nice touch is the relaxing music playing throughout the day from “rock shaped”speakers along the path. The beach was kept clean, chairs in good condition. Beach volleyball and dancing if you wanted. Lots of water activities. My family and I loved the mini golf and bowlin [... read more]

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Nicolina  - 

Verified Purchaser

Occidental Caribe: Service sucked

The service sucked at this hotel... I've been to 3 star hotels that have better staff and service then this hotel. Also the afternoon events were lacking ...no bingo and Zumba dancing. I would definitely not recommend this hotel to anyone and I will not be returning there.

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Sass  - 

Verified Purchaser

Occidental Arenas Blancas: Perfect location - would recommend this hotel again

I recently went by myself to this resort as a last minute gift to myself. I booked 12hrs before taking off :) I was on a restricted budget but knew I wanted a 4 star resort. I really enjoyed my stay here. The grounds are beautiful and well maintained. The pool is big and cleaned every morning. The beach was great and groomed as well... The rooms are dated but totally functional and I appreciated having English TV in my room and a patio overlooking the ocean. I got used to the rooster wak [... read more]

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