Rooms need to be upgrades! Bathrooms were definitely not 5 start ... I would say 3 stars.
I was disappointed to understand a the resort, my package included only 3 A la carts.. and they were very disappointing. Especially the Indian Thali.. service was bad and food even worse
I was very disappointed with the Grand Bahia Bavaro resort
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Private -
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Bahia Principe Grand Bavaro: Beautiful resort
This resort is beautiful, ground is well manicured, clean and maintained daily.
Room was spacious, AC, fridge, safe, shower etc all in good working condition, was clean and with all needed stuff in it.
Restaurants are clean, lots of quality food, lots of waitress ready to accommodate guests.
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June -
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Bahia Principe Explore Punta Cana: Grand punta cana
Terrible customer service. The hotel front desk give limited information. Customer service act like you are bothering them when you ask something. We didn't feel welcome or wanted in the hotel. You have line up for food and never enough. Also, you have to asking drinks and they never bring, they never give spoon and never have enough plates. No one wants to talk you.
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Erwin -
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Ocean El Faro: Nice Place but very rude an unpleasant staff
Where do I start. Well this was our first time in the Dominican and definitely our last. Ocean El Faro is a big resort and very clean and nice place. The thing that gives it a bad reputation is the staff. We got there on the bus and tour guide gave us the nicest welcome. As soon as we got to the hotel the staff was just rude and stuck up like they were better than us. This was shocking because we have travelled all over the world and have never been treated like this by hotel staff and on top of[... read more] this we were tipping daily and generously which made me more pissed off because we did not have to tip but we did it out of the kindness of our hearts. Mostly every employee we interacted with could not understand nor speak English making it very hard to order drinks or food. The waitresses at the buffet would give my wife attitude just for asking for a cup of coffee at breakfast or even for dinner asking for a drink. This kind of behavior was very un called for especially the amount of money we paid for this trip.
The snack bar was just disgusting as all they served every single day was hotdogs and hamburgers on stale bread. The food was not the best. We got to the buffet when they just opened and the some of the food was already cold. The breakfast buffet was ok but still some cold food. The restaurants that needs reservations are a huge rip off due to if you don't pick the privilege package its very hard or impossible to get a reservation due to you can only book from 8am whiles the privilege package, they could book anytime which is why all the spots gets booked. This is very unfair because people paid big money to stay at this hotel and could not get a reservation at a restaurant to get a decent meal.
The biggest Con at this hotel is the gift shop. This is beyond highway robbery. Due to Air Canada losing one of our bags I had to purchase some things for my son and myself and one small swim shorts for my 6 year old son cost $45 US dollars, one toothbrush $8 US dollars and for the lazy river you have to buy your own tube at the gift shop which is the biggest Con and they sell from $45-$100 US dollars. Just the biggest money making Con I have ever seen.
Another scam is when you arrive at the hotel there are staff in white shirts trying to get you to join a premium travel club which we did fall for and paid $2650 US to join with an upgraded wrist band and promises like mini bar stocked up with premium drinks and concierge service to book restaurant reservations and when we paid and all was done non of it never happened, so we decided before the 24 hours to cancel and the manager in charge of that division was a very rude woman and tried yelling at us saying that we got the upgrades in which we had proof and showed her we did not. The saddest part this trip was for my sons 7 year old birthday June 24th 2023 and they promised us a small cake and that never happened. If I had known they were this horrible especially to a kid celebrating his birthday at Ocean El Faro I would have just paid for it but they offered us this when we joined the Premium Travel club.
I must say This was by far the worst resort we have ever been too and will not visit Dominican Republic ever again. My advise to whoever views this review, watch out for these Con artist and prepare to get terrible service and mediocre food for the price it costs for this place. This was just a waste of money and very much regret going there.
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El Beso Adults Only at Ocean El Faro: Ok resort
The resort looks nice. The adult section is generally peaceful and is not crowded. Lazy river is fun. Beach is nice. But restaurants and cafe are far from the room. Service is slow. Not enough rinsing sections. A few are not working. Food is soso. Not much varieties and mostly salty. I will give 6/10 on food. They also close early. There is only one restaurant that opens after 11pm and is super far from the room. Most of the drinks are very sweet and we found some staff are rude with attitude. P[... read more]ools close at 6pm which is very early. I will give 6.5/10 overall.
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Bahia Principe Explore Legend: Amazing resort
Great customer service especially with the manager Diane,and at the snack beach fantasia Angel Andujar,and Maria Dalton
Parasailing was an amazing experience
The food ,pool and beach were all great.
I loved it
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Damile -
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Bahia Principe Explore Legend: Amazing resort and experience
I really enjoy my stay. The hotel staff is very friendly and efficient. Is clean, well attended and maintained. The buffets have many options and very good and tasty.
I have no complaints whatsoever. Really satisfied and happy!
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Jaime -
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Lopesan Costa Bavaro Resort Spa and Casino: A true Paradise called Punta Cana!!
We were very impresed with The Lopesan Resort and the quality of its service, food, recreation., rooms, the warmth and friendliness of all the happy and wonderful people who work at the resort. Beautiful beaches to make anyone fall in love with the resort.
This is a true paradise!!!
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Bahia Principe Escape Ambar: Amazing Resort
This is the first solo trip and I’m very happy I went to this resort in that wonderful destination. I have no complaints whatsoever and I look forward of coming back in the future. Everything was top notch!!!!
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Bahia Principe Explore Punta Cana: Decent Resort
Overall good experience however, some things to point out. We stayed in Villa 11 and the lighting in the nighttime was horrible. We had to use our flashlight on our phone to walk up the stairs. Amenities are dated and cleanliness was about a 6/10. Also, I have never experienced so many ants on a beach before. The workers pour people's leftover drinks into the sand. I understand it's difficult but, maybe get a bucket to pour the sweet drinks as it is a bit unpleasant. At times, the customer servi[... read more]ce at the buffet took a long time and there were times when we would not get our drinks. Also, please label your food accordingly at the buffet (people have certain dietary restrictions). On the positive side, the food was amazing and had a great selection. I, especially loved the pasta and omelet bar. We also, loved the pool and the waterpark for the kids. Staff was pretty friendly and accommodating and entertainment in the nighttime was good.
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Bahia Principe Explore Punta Cana: Family friendly hotel, excellent
Overall everything is good, but need to train staff to speak English, was very limited. Also need to put proper labels on food trays. The beach needs to clean more frequently, too much seaweeds. Very nice lobby entrance, bar is easily accessible for all kinds of tasty drinks
It is a good hotel, family oriented, we liked our stay very much, but there were small things that could be changed to make the resort amazing.
First of all, the front desk was not always helpfull, i asked for a room on the first floor, with a bathtub and a crib for the baby, and i spoke spanish (i found that their english knowledge for most of employees was very poor), and the person at the front desk just said ok. When we went to the room, it was at the 3rd floor, with shower and the bedroom[... read more] had 2 double beds, which i did not even request and he did not even ask me. So without unpacking, we went back, and asked for another one, this time the front desk did a wonderful job, to bad i did not retain his name to write a BIG thank you! He gave us a great room: first floor, near the beach, king bed in the bedroom, bathtub in the bathroom.
Then, we had to call several times and go in person just to fix tv problems and crib which was brought to our room at 10 PM when we were sleeping, they just opened the door and pushed it in, when we did not answer the door.
Second, the waterpark, the water was not cleaned, especially in the kids pool, our baby had the hand feet and mouth disease, which ruined our wonderful vacation routine for 2 days; pretty sure from the water she drank in the pool.
The rest was good, food, resort pools, activities, bars, kids club.etc.
I would come back, but at least if changes in the 2 mentioned areas will be done. And I would recommend it to families and friends, but advise them of the issues, so they could decide by themselves. The overall rating would be 3.5 stars.
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Shelley -
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Occidental Caribe: Occidental caribe
Hotel had no elevator had to climb six flights of stairs .didn't clean room everday TV didn't work lock was broken had to ask several times for room to be cleaned and stocked with water towels toliet paper pop
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Caribe Deluxe Princess: Good times at Caribe Deluxe!!
My husband and I just returned from the Caribe Deluxe a week ago and we really enjoyed our vacation. We were greeted with a warm welcome by Anna Victoria at the reception. We requested a room with a pool view and had to pay a little extra but it was worth it.
-Grounds: impeccable! so beautiful! Everything is walking distance, or you can take the trolley.
-Rooms: Newly renovated, comfortable bed. *If you need anything, just ask the maids and they will bring you what you need. We requested extr[... read more]a pillows and a blanket and extra bottles of water and beer. They don't provide facecloths, which is typical, so we always bring our own. The maids start working early each morning so just go in the hallway to find a maid and ask for what you need. I always bring little gifts from home, such as soap, make up, clothes that I don't wear anymore, they absolutely love it!
-Beach: Beautiful, not overly crowded at this time of year.
-Pools: Very nice, clean. We had a lot of fun at the foam party and the animation team was great. The afternoon competitions are so funny!
-Restaurants: We went to the reservation desk and got reservations at many restaurants. The Teppeniyaki was our favourite.
-Buffet: The food was just ok.It would be nice to have more variety.
-Bars: The alcohol is their local brand and low in alcohol and tastes watered down. lf you drink rum and coke, for example, I prefer to buy my own bottle of rum at the market and mix my own drinks.
Overall review: This resort is a smaller resort, so don't expect the Bahia Principe. We paid a decent price for the value of this all-inclusive. There are a lot of mosquitoes, which are almost invisible to the eye. I got bitten all over and my husband hardly a bite! Bring mosquito repellent and after bite, or you'll end up scratching your legs for the entire week!
Lastly, something that is not on the review list which is what I call THE VIBE: Feel the warm breeze through the palm trees, the hot sun, the birds singing, smile and say Hola to the friendly hardworking employees, the vendors at the beach, the entertainment team, the music playing, meet new people, learn to take it all in and to relax and enjoy your vacation :) :)
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Bahia Principe Escape Ambar: AMAZING RESORT.
Exceptional and Incredible Resort. Amenities and Services was above and beyond our expectations. Unique vacation experience, great adult resort. Lovely Beach Front view close to all amenities. Location, and cleanliness was excellent. At the Main Buffett everyday consisted of a different theme. Abundance of food, pastries and fruits. Coffee shop and sports bar is a must.
We were assigned to Koram a great butler. Special thanks to Cindy at the reception desk as well as Juan Carlos, Ramon and Ed[... read more]uardo. Great hospitality could not ask for better. Will be planning another vacation with family members shortly.
Our recent vacation June 07- 14- 2023.
Special thanks to Victoria at Trip Central for making our vacation a memorable one.
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Bahia Principe Escape Ambar: A FUN TIME AT AN AMAZING RESORT
I’d like to shout out to Albert from the Lobby bar, Jerimias and Jesus at front desk, the Entertainers Jose, Carlos, Braynel, Edwin, Rayki and so many more.
JEAN (cart driver) WE LOVE YOUâ¤ï¸.
This was a girls trip and we felt so safe w the staff from their kindness and joyfulness. I am already thinking of the next trips and to go back! The entertainment on the resort was 10/10! The bartenders at the pool side bar were so lit and hype every time. Every “ola†was happy! The workers at [... read more]the buffet had great service and joined in the fun!
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Michael -
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Bahia Principe Escape Aquamarine: It's "okay" .. needs some improvement
It was okay for the most part .. the pool is beautiful and the beach is gorgeous but that's about it. The food at the specialty restaurants was very poor qualify. We ended up cancelling most of our reservations after the first two and ate at the buffet for meals instead. The staff, while friendly, tend to be pretty unprofessional (yelling across restaurants, taking shots with guests at the pool) The rooms are acceptable although they do need quite a bit of work once you look closer. Mold on the[... read more] walls around the AC vent, Our fridge never really got cold and they only had beer, no liquor like in Mexico. We had no cold water the entire time .. hot water only to shower and brush our teeth. Our door lock was broken the entire 10days and would lock us out of our room every single day. We called maintenance, managers, concierge and absolutely no one would help us, they kept saying to come to the lobby to get new cards (the battery in the door handle was weak) ... The pushy vendors and the Privilege Club reps were awful! Very aggressive both on the beach and with the P.C reps constantly hassling you while on holiday. They called our room at 8:05am the 2nd morning we were there, waking us up than again the next morning at the same time .. that time when I said no, they said they'll send someone to our room at 11am. They just won't take no for an answer. The pool DJ would sometimes play easy Caribbean style music which was very nice, but than would play very loud rave music and hwled constantly be yelling in the microphone over the music ... Very difficult to just relax by the pool. We'd go back to the Dominican forsure, but very likely not to this resort.
We've been to Grand Bahia resorts before and Mexico is far far better than Punta Cana for food, service, resort and value.
The hotel was really lovely. We especially loved the beach, it was just perfect! Huge, lots of shaded areas, not crowded, with turquoise water and white sand. It's the best feature of the hotel, truly! The room they initially gave us was a no-go due to the bathroom that was basically in the room, with no privacy at all. I had to go back to the reception and they changed our room to a much better one (with a spacious private bathroom) at no extra fee. The food in the buffets was OK. My partner di[... read more]d have an upset stomach one day, though. This lasted 24 hours. Make sure to pack Pepto-Bismol since they charge 21 USD for a pack of those pink chewable tablets. Other than that, everything was great.