Couples Tower Isle: Excellent resort

The staff was outstanding, everyone spoke and always had a smile! The food was a bit spicy but on a scale of one to 10, we would say a nine. Always plenty of variety and excellent desserts! The only drawback is the long drive from the airport .But the staff and location help you to overlook the one drawback!

Grand Decameron Cornwall Beach: Needs Improvement/Upgrading

It pains me to write this because I had the pleasure of interacting with some truly wonderful staff members during my stay. However, I feel it’s important that management understands the areas where improvement is urgently needed in order to deliver the level of service and quality expected at a resort. Arrival Experience & Room Readiness Upon arrival around 1:00 p.m., I was informed that my room wouldn’t be ready for another three hours. This is simply unacceptable after a long journey and  [... read more]set the tone for a disappointing first impression. Room Conditions & Amenities There was no hot water on the first day, and water pressure remained very low throughout my stay. The phone in the room was not working, which meant I had to walk to the lobby to communicate with guest services. No washcloths were provided, and the towels available were old, worn, and in urgent need of replacement. The front door was damaged, and the lock felt flimsy and outdated. Safety and peace of mind are essential while vacationing. The room layout was poorly configured, especially in regard to electrical outlets. In this digital age, having outlets near the bed for phone charging should be standard. Dining Experience During breakfast, lunch, and dinner, utensils were consistently missing from the tables. Guests should not have to request basic items—cutlery should be set and readily available at all times. Entertainment & Atmosphere The resort lacks visibility and promotion of entertainment activities. There was little to no communication or signage about what was happening onsite, making it hard for guests to engage or plan their evenings. External Vendor Experience The vendors outside the resort were extremely aggressive and made guests feel uncomfortable. This kind of persistent behavior discourages engagement with the local community and can negatively impact tourism. It felt more like harassment than hospitality. Final Thoughts I love Jamaica ?? deeply and always look forward to visiting. However, this resort needs to level up its customer service, room standards, and overall amenities—especially given its proximity to higher-end resorts like the S Hotel. Management should seriously consider revamping the business model, investing in infrastructure upgrades, and prioritizing guest comfort and experience. I truly hope this feedback is taken in the spirit intended: to support growth and improvement. The location and staff have potential, but the execution must rise to meet the expectations of today’s travelers.

Catalonia Montego Bay: Amazing food!

The food was unbelievable. It exceeded our expectations! We arrived in the morning and did not get into our room until 5:30pm, which was very inconvenient. When we did get in our room, our keys did not work for 2 days. Every time we needed to get into our room, we had to wait for staff to let us in. The first night this took them 45 minutes at the end of the day when we were exhausted. Eventually in the afternoon on night 2 they replaced the entire lock. It took us going to customer service se [... read more]veral times for this to happen. For this experience alone, I would not recommend the resort. The staff did not make this a priority at all. In general we found the staff to be rude/unfriendly, which was surprising. We had never experienced that at a resort before. This was our first time in Jamaica, we were there as a group of 4. The water was great, the pool was nice, the food was amazing. However the staff and room situation was really disappointing.

Bahia Principe Explore Jamaica: Very nice resort

The first impression of this hotel was “beautiful”. Welcoming cucumber water, lemon water, cookies and apples were set out at the front area and immediately made use of by my tired and thirsty family. It was mostly amazing there. The pool, the buffet restaurants and some of the staff were just wonderful. Some not so good experiences there, were the overly expensive souvenirs shops, and misleading sunset cruise operators. However, overall we enjoyed our stay there.

Grand Decameron Cornwall Beach: Awesome Holiday

Had a great time. Resort is well laid out, not too big. Food was really nice. The majority of the staff were really nice and had a great sense of humour. Would recommend …………………………………………………………………..

Riu Montego Bay: Birthday Success!

I went to riu montego bay with 5 people to celebrate my birthday and i had a fantastic time! First let me say the food at pepes is 10/10 do not miss out. the food overall was really good and the entertainment was phenomenal. the entertainment staff really gave their 100%. I have been to many other resorts and rius and this was the best one. Food great. Drinks were really really strong. We had to ask the bartenders to put tiny shots because they were filling 80% of our cups with alcohol and then  [... read more]adding a splash of juice or pop.Our room was spacious, the bed was comfortable. We had to call to ask for blankets as those weren't in our room but we got it right away.

Royalton Negril Resort And Spa: Great food and beach, but average customer service

The resort is great. Food was outstanding. If you are not a stickler for customer service, totally recommend the resort. The customer service overall was average, but the service at the bar on the pool was bad.

Couples Negril: The best place to be in Jamaica!

This was our second time at Couples Negril and it continues to deliver. The resort has old charm feel, not very fancy, but it’s clean, functions well and has everything you could possibly need nearby. What makes this place incomparable is the staff! So friendly and welcoming. They treat you like family. The food is incredible, not a bad meal. The desserts are tasty too! Lastly, the beach at Bloody Bay is something that must be experienced. Warm, calm waters, tons of sea life, and no seaweed. Cou [... read more]ples Negril offers daily snorkeling and glass bottom boat rides and a catamaran trip 3 days a week. So much to do and experience and it’s all included.

Royalton Hideaway Blue Waters: Amazing Resort!!

We were so pleasantly surprised by this resort. From the moment we arrived until the time we left, the employees made sure to remember our names. The rooms, while small, were immaculate and up-to-date. The pools were clean and inviting as was the beach. The food was top notch! They went over and above to customize your orders if you wished to add or change something.

Bahia Principe Explore Jamaica: Enjoyed my stay

We loved the resort, the rooms were beautiful an spacious. The pool were beautiful and kid friendly. The Littles had fun in the Waterpark. Wifi was not the greatest around the resort and lost connection throught the entire resort the day we were leaving and check out was at 12pm and the connection was lost at 7am. Most of the staff was very nice and friendly. Food was delicious for the first couple of days and then the options became limited. The night shows were also desecent but then other nig [... read more]hts you would have to pay $15USD for something that should be included especially for the price that you're paying everything (entertainment) should be included. There is no Disco closed all adult tome is spent in the sports bar... not much to do if your looking to dance and have fun while in the resort. The location of the resort was 1hr and 15 minutes away from the airport.

Riu Palace Aquarelle: Home away from home!

The Riu Palace Aquarelle is an amazing resort to stay in while visiting Jamaica. It's safe, clean and entertaining to the max! You won't get bored with their variety of restaurant options and bar spots! It was so sad to leave after befriending all the staff, truly felt it was home away from home. Highly recommend 10/10 ?

Riu Palace Tropical Bay: What a great stay!

I was very impressed with Tropical Bay. The service and the food were top notch. The resort isn’t huge but offered everything I would want. Wasn’t a crazy party atmosphere, but that was perfect for me. Plus you can go to the Riu Negril with full access to eat, drink and party if you want. Would highly recommend for a relaxing getaway.

Riu Palace Aquarelle: Depends on what you’re expecting

Large resort. Decent rooms. The rooms get cleaned everyday but are never really clean. Staff can either be happy to serve you or seem annoyed. Pools are the party spot. Beach is clean. Rocks in the water make swimming impossible. Food is redundant with no themes. À la carte’s are a hassle to get into and really aren’t that great. I had a good steak with some stale fries at the steak house. Food allergies aren’t really respected. The gluten free selection is literally one piece of dried up corn [... read more]meal “bread” and that’s it. I was told there would be gluten free options in the Japanese à la carte, but was actually kicked out and had to eat in the buffet by myself. My body/stomach suffered all week. No real dress code for the buffet. Women wore their pajamas for breakfast daily. Check in took 2 hours with mistakes made by the resort. But checkout was a breeze.

Bahia Principe Explore Jamaica: Amazing resort love it.

Grounds was kept the staff were efficient in everything friendly overall l have no complaints beach food was good entertainment. I would surely recommend it to everyone who is looking for a place to go on vacation.

Grand Muthu Runaway Bay Club Caribbean: Beachfront cottage made all the difference

The stay was not worth what we paid and come to find out after arriving we could have gotten 1 room for 5 people (because a 0-4 year old doesn't count, and my child was 3.) So could have saved THOUSANDS there. So we had a beachfront cottage thank God, it was the best and closest I've ever stayed to the beach! Beach was beautiful! Plenty of bars around. Smaller resort, but I like that. The food was insane in the sense that I went to the grill three times during operating hours while they told me  [... read more]either no food left or not ready yet. The main buffet often ran out of food or wasn't the greatest. You couldn't bring food to the room so when my son was sick and hungry well ....that was sad. Bartenders are amazing ? shout out to Ruel, tall man, Mark. A la carte restaurant had 2 options .... oriental and Mediterranean .... Oriental was better, but both okay. There is a store not far outside the resort. The bus ride from airport to resort felt like decades on a warm frequent stopped bus(almost last stop). I'd definitely return as I'm very easy to please but I'd never pay what I paid again for that stay. One love.

Princess Senses the Mangrove: Still Needs A Bit of Work

Resort is very clean but for a new resort is already a bit dated. Staff for the most part friendly and helpful. Spa was great although prices a bit high. And finally expected real jerk chicken and instead tasted like bbq chicken. Food although good needs more flavouring.

Bahia Principe Escape Runaway Bay: Relaxing stay

Great resort...staff is great and very nice. Clean place... good crowd....food is good... entertainment is meh...transportation sucked though but that's my only complaint. Overall place is Fantastic will return ??

Moon Palace Jamaica: Could be better

Grounds beautiful but rooms old and dated and smell mouldy. Lots of mold on the exterior of the property. Staff very kind and beautiful beach. Power tends to go out go out and had to walk baby stroller upstairs after elevator was out. Room did not have ac and after hours of waiting they finally allowed us to move.

Bahia Principe Escape Runaway Bay: Ok last minute option

This was booked super last minute. There isn't much of a beach. The food was mediocre. Rooms need to be updated—big 1980's vibe. Bring walking shoes. Huge resort. Annoying that we had to walk for a bit to grab lunch or dinner. A la Carte was ok. Nothing special.

SeaGarden Beach Resort: Sea Garden Beach Resort

Nice hotel, great staff except for the bartenders who have no personality and are rude. Food was good and the Italian Restaraunt was wonderful. The beach is a cove across the street and the water is as warm as bath water. The lifeguards are not attentive at all they spend all day out of their post following the girls around. Granted it is a cove and not deep at all so very low probability of an incident but they are paid to pay attention as there were a lot of little ones around. L [... read more]ots of chairs at the beach so never an issue to get one and you do not have to go early to ensure you do get one.