Barcelo Maya Riviera: Barcelo Maya Riviera Adults Only - Great Resort

Third time at the Riviera adults only resort and 9th time to the entire Barcelo Maya Grand Resort complex. This time for 11 nights in an oceanfront junior suite which we regularly have. Never disappointing. Great food, good selection of restaurants, very very clean and welcoming. Food quality is excellent, we regularly saw the food staff checking the temperature on the buffet with digital thermometers to ensure food safety, Never a problem to get loungers around the pool or at the bea [... read more]ch. Although mother nature brought seaweed the Barcelo grounds team was out every single night and day to rake it up and cart it away as best they could. Very attentive restaurant staff, they remember you from prior visits and maitre 'd's check with you during the meals to ensure all is well. We will certainly be back next year

El Cid Resort Castilla: Very enjoyable week with friendly staff

Very enjoyable week with friendly staff easy to get around and lots of food and entertainment as you eat easy access walking distance to the Promenade and the gold Zone highly recommend I would do it again

Bahia Principe Explore Akumal: Hyatt takes over, nothing better, and many things worse

My wife and I are retired and have been travelling to and from the Caribbean for most of our adult life. We used to view the Bahia Principe hotel in Akumal, Mexico, as one of the greatest values in terms of an all-inclusive resort or hotel. This hotel is one of 5 hotels situated on the same property: Sian Kaan, Akumal, Tulum, Coba, and the recently added Tequilla. Together they have access to each other’s properties, and use trolleys to regularly transport guests throughout the complex. Each h [... read more]otel has its assortment of a la carte restaurants; a main buffet; snack bar; its own pools; and bars. The Bahia Principe hotel chain began a formal Loyalty program in early 2017, which replaced the informal incentives one could benefit from, if you were a repeat customer prior to 2017. My wife and I were married in 1989 and benefited from the many incentives offered and applied to each subsequent visit, well before their Loyalty Program began. With the introduction of their formal Loyalty Program in 2017, we opted in and travelled to Bahia Principe resorts and hotels, almost exclusively. We did so in hopes of reaching the Loyalty Program’s ultimate level: Black. In addition, we brought many family and friends with us to various Bahia Principe hotels throughout the years. This did not help us gain the Black status faster, but we truly enjoyed visiting these hotels, so we willingly recommended the Bahia Principe hotel chain to our family and friends. Our visit to a Bahia Principe hotel in April of 2025 marked our 22nd trip for my wife and I. And at the completion of this trip, we had successfully achieved the Black Level status, with 4 times as many visits required than that of the closest level (Gold). We were anxious to experience the new benefits that we would be entitled to, with our membership to “My Bahia” as Black members. So, for our 36th wedding anniversary (in September of 2025), we booked a trip to our favourite Bahia Principe lodging: The Bahia Principe Luxury Hotel in Akumal, Mexico. A few months later, we booked and paid for our trip. This was done through Trip Central, a travel agency based in Hamilton Ontario, since 1989. Up until recently, Trip Central has provided excellent service and took responsibility for the trips they booked for us. My wife and I took comfort in the fact that we were familiar with the layout of the hotel complex; our favourite a la carte restaurants; the pools and bars; and the many non-motorized watersport activities available. Then in early 2026 we received notice that the Bahia Principe hotel chain was changing ownership and would now be know as the World of Hyatt. The Loyalty program that was known as My Bahia, was “cancelled”. We were assured that we would be transferred to Hyatt’s incentive program and automatically become “Explorist” members of this plan. We did. We were promised that this change of ownership and management, would translate into bigger and better benefits for us. Nothing could be further from the truth. Our problems with Hyatt started well before we arrived at the hotel. We tried to log in and book our a la carte dinners as we always have, 10 days prior to our arrival. However, we could not gain access to the updated Hyatt program. I emailed virtually every valid email address that had been sent to us, via their various ‘notices’. I also called our travel agent, and the Customer Service lines for both the Bahia Principe hotel chain, as well as the World of Hyatt. No one was able to help us book our a la carte dinners. We even had our children help us try to sign into our new Hyatt account, thinking that our problems were based on operator error. Nothing worked, but we were repeatedly assured by Hyatt reps that the app was functioning properly. We were worried that there would be problems, and other unfulfilled promises on our upcoming trip, courtesy of the World of Hyatt. Before becoming Black members of their formal Loyalty Program, we received a number of benefits. It had become painfully apparent to us, that we would not be able to enjoy our upcoming trip with our long-awaited, Black member benefits. So, although we had faithfully and repeatedly attended only Bahia Principe hotels for the last 8 years, we were not going to enjoy, even a single trip with the benefits we were promised. Benefits that took us over 8 years to achieve. Further, the trip was filled with shortcomings, and we did not receive a number of things we had typically enjoyed prior to Hyatt taking over. Therefore, for the benefit of any future traveler to this hotel, my wife and I have prepared a point-form list of the things we experienced, in terms of products and services that we previously enjoyed, but were not provided during our stay. To be clear, these are not things that we would have enjoyed if our Black status was honoured. This is a list of the things any typical guest would have received prior to Hyatt becoming involved, but were not provided now that Hyatt is managing the property. Less Staff: After speaking with a number of hotel staff, we estimate that the work force was reduced by about 25% (as comments from staff were noted, with most of them saying that they though the figure was between 20% and 50%). The comments that we received when asking about the apparent staff shortage, went something like this: When Bahia owned the hotel, as we moved into the low season, the hours for permanent and temporary staff were reduced, but everyone got to keep their jobs. When Hyatt took, over, they just said “bye, Bye”. This explains why the waits for trolleys were longer; bars with a typical operational staff of 3-4 were reduced to 1-2; pool wait staff was reduced at some pools from 3-4 to one; and in some cases, to no staff at all; kitchen staff were limited and did not have a basic knowledge of the English language (food items in the buffet were obviously mislabeled, like chicken labeled as vegetables, and desserts being labeled as fish, possibly because of a shortage of English-speaking workers). Limited Security: The security guards on the property were virtually non-existent. The only ones we ever observed in our 2-week stay, were not inside the grounds of the hotels. The only ones we saw were a couple in the parking lot out front of the Akumal lobby. The result was a noticeable decline in enforcement of basic rules, which translated into people throwing garbage all over the place, and other problems. The pools were regularly littered with baskets left over from snack bar food, empty water bottles, and cigarette butts. People were smoking all over the property. In the past, smokers were not seen frequently because the designated smoking areas are well away from the restaurants and pools, and this was strictly enforced. Unfortunately, at the entrance to restaurants, many areas in and around the pools, and throughout the walkways in the complex, people were lighting up and smoking without regard for the rules. This was not due to a change of policy in terms of designated smoking areas, but rather an apparent growing understanding by smokers that they would not be asked to butt out. We spoke to a number of staff members as this occurred often. None of which wanted to do anything about people smoking in non-smoking areas. There were many signs, but no one wiling to enforce the policy. All of the workers were visibly concerned about being complained about, and subsequently fired (a very real and reasonable concern). So, staff members refused to enforce this rule, and also refused to give the names of their supervisors, when asked. The names of their supervisors were not being requested for the purpose of getting the worker in trouble, but rather to locate a person willing to enforce the rules. The supervisors we spoke to, advised us of the staffing levels and their general fear of being the next one to be fired. They were truly scared of losing their jobs, citing Hyatt only needing the slightest reason to fire the existing Bahia Principe staff, to make way for hiring their own. The lack of security staff is particularly concerning. Primarily because this trip we did not feel as safe as we typically have at this hotel. So, it was not surprising for us to hear about other who had been the victims of thefts and other crimes. This is no longer the safe and secure hotel it once was. Beaches Neglected: Although on some days there was a full-sized back-hoe and dump truck being used to help clear the seaweed, the workers could not keep up. Their attempts to rid the beachfront of the copious amounts of seaweed that littered the beach each morning, were almost pointless. My wife and I typically love to beach walk, but could not do so. Primarily because, even so much as a gentle grazing of this stuff would produce intense itching that could not be overcome by simply dipping into the ocean. Both my wife and I ended up with a bad case of itching a couple of times. In each case, it was only remedied by washing with soap and water in our room. We tried to beach walk on four separate days, then after not being able to escape the itchy seaweed, we gave up and opted to pool hop and get drinks at the bar. Poor Quality Drinks: Coca-Cola products have been replaced with Pepsi products. I don’t know about you, but most people I know, order a rum and coke, not a rum and Pepsi. Previously it was easy to get a tasty drink (with alcohol or without). On this trip it was difficult to find a good drink. Although Fernando at the Sian Kaan Beach Bar did make a delicious and interesting one with tequila and grapefruit juice. I am not sure what he called it. The bartenders at the Sian Kaan Lobby Bar also made an excellent drink: a passion fruit mojito. No Alcohol in the Rooms: Previously a small bottle of rum, vodka, and whiskey were all provided in the bar fridge of each room. On our trip, none of these were provided in our room. We inquired, but the cleaning staff said they no longer do provide this service. Reduced Landscaping: Previously you could not walk anywhere without seeing at least one group of landscapers tending to the beautiful grounds. Now that Hyatt has taken over and fired a large number of staff, we did not see one worker completing these tasks – throughout our 2-week stay. Closed Restaurant (Katok, next to the infinity pool): Previously one could enjoy a dip in the pool, then put on a shirt and some shoes, and enjoy a bite to eat in the indoor-outdoor buffet at Katok, immediately next to the infinity pool. This buffet closed for both breakfast and lunch on weekdays and weekends, in the middle of our stay. Restricted Access to A La Carte Dinners: Two days before we arrived, we still had not been able to book a single a la carte dinner for ourselves. This being after several attempts to do so. In a desperate attempt to obtain some dinner reservations, I sent an aggressive email to the unhelpful staff at the other end of the email address, that I believed was at the actual hotel. We got some booked but most were at times well after one would typically eat dinner (i.e. for 9:30 pm). We were told to figure it out when we got to the hotel. We arrived and even before we went to our room, we attempted to book other a la carte dinners, but were told that there were none left. The staff seemed to hide behind a regularly used excuse of “it is subject to availability”. I understand the concept, but when one is promised an a la carte dinner for three nights of their 1-week stay, and they are unable to book a single one, this is not acceptable. This was the case for a group of more than 40 people from Buffalo, on a destination wedding to our hotel. The staff cited “subject to availability” to them and my understanding was that not a single person in their group was able to book an a la carte dinner during their 1-week stay. This seemed odd to us. Especially since we were told the hotel was at 50% capacity. Maybe these guests were talking through their drinks and exaggerating. So, my wife and I talked to other couples and asked how their experiences were with regard to obtaining an a la carte booking. After speaking with over 20 different couples during our trip this is what we discovered. Not a single person we spoke to reported that they could book an a la carte dinner, prior to their arrival. Throughout our trip, all of those we spoke to cited problems with the app, and a reluctance on the part of staff to help them. My wife and I resorted to offering large tips to the reception staff to gain entrance into a number of the a la carte dinners, just to receive what we had been promised in our all-inclusive package. So thankfully, one of the more important parts of our trip (fine dining) was not lost. While we were at these special restaurants, we noticed most of them with 60% vacancy. Virtually every a la carte restaurant we dined at, had more than half of their tables completely empty and unattended. (The only exception was Alux, at Sian Kaan.) This did not make sense to us, so we persisted by asking supervisory staff at these restaurants. They explained that ever since Hyatt had taken over, they no longer honoured the Loyalty Program and this had somehow translated into only allowing 40% of the restaurants to be used for serving regular guests. We later found out that this was to accommodate the Privilege Club members of the Bahia Principe who had totally different access to the hotel’s app. We did not find this out from talking to the staff at the hotel. We only heard this through the Privilege Club members we spoke to. It appeared as if the Privilege Club members did not know that the options available to them through their access to the hotel’s app, is significantly different than the options available to non-Privilege Club members accessing the same app. Watersports No Longer Included: Previously, all non-motorized watersports were included at this all-inclusive hotel. This typically involved kayaking, stand-up paddle boarding, wind surfing, and sailing. I have sailed at virtually every Bahia Principe hotel we have visited, as all of them had small simple Catamaran sail boats. Now that Hyatt was managing the property, non-motorized watersports were “included, but you had to pay for them”. This is the explanation I received. Yes sir, they are included, but you have to pay $63.00 USD as a minimum charge if you want to use the sailboat (and $79.00 USD if you wanted an instructor to go with you). We did not see a single Catamaran out on the ocean, throughout the entire duration of our trip. Purchased Upgrades Not Provided: When you pay for an upgrade to a room with an ocean view, or a swim-up pool, you expect to get a room that at least resembles these features. I know ocean view is somewhat subjective, but a room with a swim-up pool is not. This issue did not happen to us, but it did happen to many of the people we talked to. They were quite upset to have been placed in our building (#83 near the infinity pool). Even some of the Privilege Club Members were denied access to the upgrades they had paid for. Construction: I am sure that there is usually a small number of repairs or minor construction projects going on during any given stay. How else would a hotel boasting 2500 rooms stay on top of keeping the entire property open – and in a state of good repair. However, we have not been privy to witnessing this as the Bahia Principe management made a point of keeping this work well hidden. To be clear, at no time in our previous 21 trips to any of the Bahia Principe hotels had we been exposed to the major construction that went on while we were staying in Akumal this trip. Hyatt chose to close down numerous nearby complexes of 18-unit and 36-unit buildings. This resulted in us regularly travelling past several work sites with industrial machines, and tons of garbage. Our view from the balcony of our room was of used uncleaned toilets, and plumbing fixtures that had been ripped out of these nearby buildings, and thrown into a pile on the ground out front of the buildings that were being worked on. We took pictures because our balcony was quite unpleasant to use. No less than a kilometer of pathways were enclosed (on both sides) with black tarp cloths along the path. Each one being supported by aluminum poles that we had to watch being cemented into the ground, during the first part of our trip. The infinity pool had the building next door being jack-hammered from 9:00 am until 6:00 pm each weekday. No warning of “construction” was mentioned by Trip Central, or any of the customer service reps we spoke with prior to our arrival. Our own travel agent was there the week before we attended and she tells us that she was not notified either. One day we stared outside of our room into a pile of old mattresses and bedframes, and the next day it was mirrors and broken furniture. A far cry from the picturesque settings beyond the construction sites. Even when we tried to get away from the construction surrounding our room, we would regularly cross paths with vehicular traffic on their way to the construction sites, consisting of heavy-duty machinery and large trucks. Spa Treatment Scam: I am a retired member of the Toronto Police Service so I know a scam when I see, or hear, of one. Here is the current Hyatt scam. Offer the guest a “complementary” spa treatment. Tell them it is free when you make the offer. Show them a “zero” at the bottom of the paperwork they have to sign before receiving the treatment. Tell them the Spanish word on the document means “complementary”. Reassure them that the service they are about to receive is free, immediately upon entering the private room. Then after the treatment, tell the guest that they forgot to sign one of the pieces of paper to receive the free spa benefit. This is what happened to me. However, unlike most people, I read every letter of any document I am asked to sign. I make every effort to fully understand anything I sign. I noticed that the document now being pushed in front of me, claimed that I had agreed to treat the spa as “full compensation” for the problems I had cited about the hotel. I told them that I was not willing to agree to this, and asked why the document was not provided prior to me receiving the spa treatment. At this point I was told that they never used the word “complementary” when in fact they did. My wife, who is a retired Police Officer, witnessed the offer being made to me (by a supervisory staff member of the hotel) and at no time did they refer to this interaction as compensation. My wife heard their claims of “free spa” but still refused to participate. However, I was told if I did not sign the form, the charge for the spa treatment would be charged to our room. I refused to sign the form. In response they advised me, that upon check-out, I would not be allowed to have my baggage leave the hotel if I did not pay the room charge. Later, the hotel staff literally held our baggage hostage, and refused to allow us to board the transfer bus, until I signed the form or paid the bill. It was only $60.00 USD so I wasn’t overly concerned about the money. It was the fact that I had been swindled by an otherwise reputable hotel, that really bothered me. My guard was down because this was from talks with supervisory staff at the hotel, not some local scoundrel prowling along the beach. I guess my wife was right. So, I chose to pay the bill, and never go back.

Barcelo Maya Palace: Great resort

Very clean, good food, great beach at the Palace, a little rocky at Tropical. Lots of sea turtles first thing in the morning.. Rooms very spacious and fresh towels twice a day! My only complaint would be it is so big that the walk is long to get anywhere, but there are lots of options for entertainment . They have their own mall!

Oleo Cancun Playa: Great holiday at Oleo Cancun Playa

This is a lovely hotel which is not too busy. We easily found loungers either by the pool or on the beach. The staff are all super nice and the room very clean. We had a wonderful day and would highly recommend.

Bahia Principe Explore Tulum: Great place

Beautifully kept property. Clean. Lots of greenery, animals and available places to sit. Food very good and very nice service/ wait staff. Manuel very nice waiter. Due to downsizing of staff (just starting off season) we were told no available a la carte restaurants. All booked up? No info sent to us advising to book prior to arrival which have never had to do. Concerns were brought to manager who managed to secure 2 9pm dinner times

Catalonia Royal Tulum: Disappointed

The nature surrounding the hotel is probably the only aspect that fully meets expectations. The property truly feels like a jungle: monkeys, coatis, capybaras, and squirrels freely move around the grounds. The walk to the pool and lobby feels like a stroll through a natural park, which is definitely one of the strongest points of the resort. We stayed in a Privileged Club room in the “renovated” section. In reality, the renovation feels very basic and cosmetic, and it does not address some un [... read more]derlying issues. In our bathroom, there was visible mold on the mirror, weak water pressure in the shower, and an unpleasant sewage-like smell, which may be related to plumbing issues. For a hotel positioned at this level, this was disappointing. Service, however, is largely driven by the staff, who genuinely try their best. Reception, beach service, and housekeeping teams work very well. Special mention goes to the reception staff and the main restaurant team. Room cleaning was also consistently good, and there are no complaints regarding the staff themselves. At the same time, it felt like the hotel may be operating with a reduced number of employees, especially during the low season, which seems to affect overall efficiency and service flow. The beach is another strong point — it is beautiful, clean, and seaweed is regularly removed, which keeps it in excellent condition. The main drawback is the food. In our experience, it does not meet the standards of a higher-category resort and feels closer to a 3-star level. Breakfast lacks some expected premium items such as smoked salmon, and meat dishes and steaks were of low quality and not well prepared. After speaking with other guests, this impression appears to be quite common. Overall, the hotel markets itself as a premium property, but in reality, it feels more like a mid-range resort. The nature and parts of the service are strong, but the room quality and food significantly lower the overall experience.

El Dorado Royale: welcoming resort

The Hotel in itself has a very large and clean compound.Their staff is very welcoming and polite.The fact that we have access to several restaurants in nearby hotels was also very interesting and I was able to taste a large variety of food.Howether on teh negative note,i would say the that the beach was not attractive at all with the sea weeds.

Barcelo Maya Riviera: Love the Barcelo Maya Riviera AO

Everything about the property is wonderful and immaculately clean at all times. A fantastic infinity pool with pristine views of the beach. Food is great, staff are friendly and we look forward to our next visit.

Majestic Mirage Costa Mujeres All Suite Resort: Great resort-great location!

Rooms are 5*. Room and hotel layout is similar to sister Elegance hotel.The water park rocks with multiple adult and child water slides! Food is awesome at buffet and the restaurants! My only issue was you couldn't always be certain of opening times (if even open) on the hotel app. The location is perfect; beach sand here is powdery. Majestic staff is 5*!

Allegro Playacar: Good value resort

If your looking for a relaxing vacation this is your resort! Food was mediocre, not a huge selection but you could always find stuff to eat. Grounds were beautiful and well manicured. The staff were incredibly kind and went above an beyond to help with anything. Rooms although small were clean and comfortable. Never had a problem with air conditioning or hot water. Pools were nice and never to crowded. The lounge chair game wasn't to bad but if you came past 10am was harder to find chairs [... read more] at the pool. Beach is beautiful water is blue. Entertainment is lacking but they try their best! Overall if you are looking for a good location, relaxing vacation, then this is a great value for the price. This is on the lower budget end but for the cost it is well worth it! If your coming for the beach its perfect, if your coming for the food, entertainment and luxury room book somewhere else. For a quick easy cheap vacation, I would recommend this resort all day long!

Grand Sirenis Mayan Beach: Awesome resort

The resort is beautiful,the food is amazing,and the staff are so welcoming .The monkeys,and Mexican animals are fun to watch.We have been to this resort 5 times,and love it.The buffet is amazing.Its fantastic that the staff remember us every year.

Krystal Grand Los Cabos: Krystal Grand Los Cabos

We had a very decent time here the rooms were , hotel staff were friendly and attentive . Food at them Ala’ carte restaurant s wa shoos but portions a bit smal. The bigger as a typical All inclusive buffet , drinks were good and not watered down All in all and enjoyable stay !!!

Bahia Principe Explore Coba: Was disappointed after staying at the Tulum

Unfortunately we did not have a great time on his family vacation. We got to our room and I can’t say bad things about the room itself. It was odd to have 4 single beds for a family of 4 but that was the least of our worries. We stayed at the tulum resort in November and it was night and day better than the coba. We knew coba would be more budget version but we didn’t realize how much. First thing is the resort is much smaller as they took away some of the coba to make it the tequila adu [... read more]lts only. Secondly - food was absolutely terrible. There was no pasta stations, everything was 90% of the time empty at the buttet (chicken, bacon, hashbrowns. Fruit etc) Everything else was meh in terms of food nothing special. My family had pizza a lot, as it was the best option. The pool bar had a very bad smell. Almost puke worthy. Found it hard to get a drink as there was only 1 bartender. Also you could only order tequila shots, nothing else at the pool bar. You had to pay to visit the other resorts $100-200 per person for the day. I could go on but that is the big pain points. Safe to say my family will not be returning to Bahía Príncipe explore coba.

NYX Hotel Cancun: Good resort

Although we did not get the room we booked, this resort was clean and the staff aimed to please. The staff on the beach were amazing and made sure we were well looked after. The restaurants were underwhelming, especially for Mexico.Also not everything on the al la carte menus were included which was disappointing. I can understand an upcharge for lobster or certain cuts of steak, but for pasta dishes and cocktails not to be included was very disappointing.

The Fives Beach Hotel and Residences Playa Del Carmen: Amazing Resort

This resort was one of my favourite resorts that I’ve been to The food was amazing. The alcohol was upgraded. The people were extremely helpful that worked there and everything was very clean. I have nothing bad to say about this resort. I will definitely be going back there.

Bahia Principe Escape Tequila: Bahía Príncipe Tequila

Very nice “adult only” section amongst the Coba section. Entertainment is very loud all day and until almost 1:00am. No poolside service so there’s a line up at the pool bar most of the time. No room service. The buffet was very good. The beach was unswimmable with all the seaweed. Only one spot to get drinks at the beach and was a line up all the time. I would go back to the Sian Ka’an next time. The room was very nice and I had a king bed.

Grand Decameron Los Cabos: Lovely family friendly resort

The Decameron is a small resort. Very intimate but not crowded. The pools provide ample space for all guests, including an adults only pool that is removed from the larger pools. Very clean with updated rooms, beds and bathrooms. The food was very good although the a la carte restaurant is quite small and it could be difficult to get a reservation there. The buffet was very nice with a mixture of Mexican and International foods. The staff is very friendly. It feels like a boutique hotel and alth [... read more]ough children are welcome it doesn’t have children’s’ activities. It also has a quiet vibe, not a crazy party atmosphere. Very relaxing and intimate. I loved it.

Secrets Huatulco: Expected more

The front desk and lobby areas seemed to be clean and in good order. The elevators were slow, had dirty glass and in need of repairs. The tile in the pool need to be repaired. Maintenance worker was in the pool chipping out tiles. Raccoons attempted to jump on tables while we were eating supper. Our room was not in the condition it should be for a 5 star resort. Dirty tub, large caulking gaps with signs of mold showing. Sliding door for the balcony was very difficult to slide open and  [... read more]closed. The handle was loose. The mini fridge was leaking and must have been leaking for quite some time because the rust stains on the floor are signs of this. Inconsistent with the quality of the towels in the room. Had some that were thin and had frayed edges. Good for use as a cleaning rag.

Bahia Principe Explore Akumal: Decline in Quality and Value

This resort is just okay. We stayed in the same resort 2 years ago and there has been a material decline in quality and very inconsistent levels of service, which we heard from everyone. Some of the restaurants (higher end) were still excellent. The quality of booze was weak. We were unable to get any alcohol in our room except beer (wine was over $60 USD). It was impossible to get small pesos to provide tips, had to literally make change from the tip jars. Every drink was filled with aspart [... read more]ame.... The beaches continue to be pretty gross with seaweed despite tons of cleanup efforts. There was significant construction while we were there, but it was only disclosed in the very fine print. Given the recent purchase by Hyatt, the app/website were very unfriendly (incompatible) - we were super lucky to get our restaurant reservations, but not a single other person we spoke to was as lucky. We used the recommended transport company (Nexus Tours) - we upgraded to private - but on arrival we waited almost an hour for our ride and the communication/treatment by the agent was extremely rude. Note the driver on the way home was on time and very polite. I would recommend this ONLY if you are looking for 3/4 stars - no longer approaching 5* status.