Moon Palace Cancun: The best family resort!

Moon Palace was by far the best family resort we have visited. We have stayed at 4 other properties in this areas and this resort ranks #1 for food, drinks, pools and service. The only disappointment for us was the beach. Our family enjoys swimming in the clear blue water and this beach was full of seaweed to the point where I didn't see anyone swim. The 1500 resort credits was a nice bonus. I would highly recommend this resort for a family.

Moon Palace Cancun: Incredible resort

Nothing to say except all is beautiful, CLEAN and absolutely gorgeous...I especially like the cleanliness of the bathroom surrounding the pool. It was exceptionally well maintain. Wifi was free which is a plus and you don't pay anything to go downtown. We will certainly try to go back.

Moon Palace Cancun: Excellent Resort

Excellent resort, amazing food, and service. It is a big resort, just make sure you get a room near main lobby, especially if you have kids. Also, the beach is not very good. You have to take a free bus ride to go to the hotel zone, which is famous for its white sand beach. Be careful about the time-share people. I would love to go back there again.

Moon Palace Cancun: Mar 21-28/14 ... not for people without kids.

Pluses: Close to Airport so first to be dropped off. Plenty of pools within the resort to find a chair first thing in morning and place your towels on them ... otherwise none available. Plenty of restaurants to chose where to eat breakfast, lunch and dinner. The Deli and Cafes were great for snacks, chocolates, ice cream and sandwiches. Staff everywhere within the facilities were fabulous, waiting on you consistently throughout at pools, restaurants and bars. Food was plentiful and delicious! Wi [... read more]th or without tips ... say 'thank you' or 'mucho gracias' and each and everyone of the staff replied with 'my pleasure' and a smile. Minuses: Arriving at 11 a.m. and waiting until 3:30 p.m. to get in our room. People with children letting them run wild throughout, not looking after them in pools or around pools. Not much space between pool lounges and the edge of pool and kids 5 to 10 y.o. running and banging chairs or splashing from pool, when asked to not do it they laughed and said you're not my mother! Parents not to be found, they did stop by from another pool on their way to the bar but weren't sitting where they planted their kids for the day. There should be a section for kids and parents with kids so that they are looked after, we shouldn't have to ruin our vacation by watching the heartstopping antics of someone else's children jumping off of bridges over the pools. This is not the resort's fault, but changes could be made to contain the children and force parents to be surpervisng them. i.e., No children allowed in children's pool under the age of 14 without constant supervision by a parent. Food: This is a very large resort containing 3 in 1, you are allowed to visit all but beware, all food is the same at all the inside restaurants and good, the outside restaurant kept running out of the a la carte food on the menu at dinner so was disappointing and one time all the food was delicious and the next time meat overcooked and vegetables undercooked, but all in all the food was plentiful a good variety (just don't try and eat all on the buffet in one day). The wait staff in this resort are second to none, they are all fabulous! Room: Rooms were assigned with jacuzzi tubs in the bedroom, bed was so close to front door that it was difficult to sleep without being disturbed and woken by others opening and closing their doors...there was echoing throughout and our door would shake when others slammed shut. Bathroom amenities were plentiful and the bathroom was okay except for having to walk around to the other side of the toilet to be able to close the door before sitting down, if someone wanted in the door would tear into your legs. Plenty of towels, but our bedding was missing the first day, just a mattress with three pillows and a duvet thrown over it, had to call room service to get it made and then they made the king size bed up with two double sheets that kept coming out and we got tangled in them during the night...the next day they made it correctly when I spoke with the supervisor on our floor, she took care of it right away and also provided us with a top sheet so we weren't having a duvet used by others touching our bodies too. We were so disappointed that the people there with kids let them run wild in the common hallways leading to the rooms, this went on day and night with one set of parents locking their kids out of the room so they could have some down time but we suffered the consequences of the kids running up and down the hall screaming and banging on all the doors. Never had one good night's sleep there the whole time, and even tried to nap during the day but was impossible because the children found it wonderfully fun to scream and yell up and down the hallway ... they loved the echo! Couldn't wait to get home so I could finally get a good sleep. Suggest resort could book people with kids all in the same building so not to disturb other visitors without children and have at least one pool assigned for adults only and supervise it with signage to keep kids out. Won't be returning to this place as it is way too large a resort for our personal liking and from now on we will go to 'adults only' resorts as parents seem not to care a bit about letting their kids run wild in a resort of strangers with no supervision even in the buffets kids were allowed to go by themselves and butted in line and were going around touching and trying pieces of food then putting it back ... sort of turns your stomach! Unable to swim in the ocean as it was considerably windy with high surf and lots of seaweed at the time of our stay. Would recommend to people with children but for those looking for a relaxing fun vacation without babysitting unwatched children go elsewhere.

Bel Air Collection Xpu-Ha Riviera Maya: amazing resort

Is was an amazing journey for me and my fiance and I would go back with no hesitation. The staff was good and helpful. The food was different everyday we loved it. My fiance decited he will come back for sure .

Moon Palace Cancun: Moon Palace is incomparable. 10/10.

My husband and I came to Moon Palace with high expectations. After researching and finally booking it, words cannot explain how happy we were with our decision. Everyday was paradise, it is honestly perfect. There is a variety of quality resturants with addictive foods (you have to see it to beleive it. I could go on and on about the resturants, buffets, room service, ice cream bar, outdoor meals; everything was top notch! In addition, our room was THE BEST room I've ever stayed in (We stayed at [... read more] the Grand), one word: WOW. So many pillows, so clean! The sheets were changed daily along with amazingly clean rooms. There were tons of pools, infinity pools and hottubs to indulge in around the resort. Everyday we went to a new luxury spot to enjoy! (including an infinity pool on the roof overlooking the golf course)! Ahh I smile just thinking about this vacation! Above all, the staff really make this place. They're kind, attentive, respectful. Everything you would want in a resort, Moon Palace has. It was a trip we will never forget and hopefully be able to enjoy again soon!!

Sun Palace Hotel: Upscale

Sun Palace was perfect and upscale!. only downfall was the sun sets behind the hotel and beach by 4pm, but the food, the rooms, the staff, everything there was perfect, and I enjoyed some of the resort credits as well. yes I would love to go back and the value for the buck was great!

Bel Air Collection Xpu-Ha Riviera Maya: Retierment Home

I was traveling with 2 young adult kids and this place was not suitable in anyway for them. This place was like visiting a retierment home. The workers where very freindly but that is where it ended.If you want fun and beach this is not the place. The beach was so rockey you could not walk to the waters edge.