Riu Santa Fe: 3.5*

The resort was beautiful and clean. Checking in was easy. The staff were very polite and actually quite amazing. We had a staff member bring our bags to our room and get us ice, he was very pleasant. We had to call to have our coffee and water replenished in our room, I’ve never had to do this. Restaurants were mediocre to good except for the Italian restaurant, it was buffet style and very low grade, we left to eat elsewhere. On our last day I called at 7:00 am for someone to come at 9:30 [... read more] to get our bags, I was told it wasn’t a problem, I called again shortly after 8:00 am to confirm someone would still come and I was told yes. I called at 9:35am to see if someone was on his way and was put on hold, at this point we had to leave without him as it was almost 9:45am and had to be at the front seat by 10:00 am. At first I had this resort at a 5*, it dropped to a 4.5* and then even less. I’m sure the resort could change a few things to bring it as close as possible to a 4.5* - 5* On another note, we met great people, had fun. Would I be back, no.

Riu Santa Fe: Beautiful resort

Beautiful resort lots of pools. The buffets were great lots of options. Was not impressed with the Italian restaurant. The steak house was OK as for the rest they were great. The staff is very friendly and bar tenders were amazing

Riu Montego Bay: All right

The outdoor bathrooms you need more towards the bars in the pools it’s unfortunate for people stocking up on bagels and other breakfast stuff. I was there for five days and I couldn’t get a bagel that I would want it. and the service was great.

Riu Palace Costa Mujeres: Awesome resort

Best resort In cancun! Great staff food and facilities, highly likely to go back. It is a great resort, especially if you have a family because the slides are amazing. The food was fantastic! One of the best buffets. Also, a huge place for me was the fact that you didn’t have to make any reservation reservations for the restaurants. This just made life so much easier.

Riu Dunamar: Amazing resort

The resort is kept extremely clean. Service with bars & restaurants very good & fast. No issues with our rooms. They were cleaned every day. Bar in room was stocked every day & we didn't have to ask. Food & entertainment was fantastic. Always something to do. They even decorated my bed on my birthday & left some birthday desserts & a Happy Birthday card. No complaints at all

Riu Dunamar: amazing resort overall

RIU Dunamar was a very good overall experience. The beach was beautiful and swimmable, and the service throughout the resort was friendly and attentive. The food had good variety and solid options, especially for an all-inclusive — we never felt limited or hungry. Rooms were basic but practical and kept very clean. A couple of days the minibar wasn’t refilled automatically, but when I requested it through the RIU app it was taken care of the same day. I also requested an extra chair for the ba [... read more]lcony and it was delivered quickly with no issues. Unfortunately, I did get sick during the stay, which impacted part of the trip, but overall the resort itself met expectations in terms of cleanliness, service, and value. I would still recommend RIU Dunamar, especially for travelers looking for a relaxed beach vacation with reliable service.

Riu Palace Macao: Excellent

Could not give it a higher rating than telling my friends and family to visit. The service was exceptional and location was beautifull. The cleaning staff were prompt and requests were filled quickly. Food was great as was the variety. White neon and pink parties...must attend

Riu Ocho Rios: Perfect Vacation

Exceeded expectations. From check in to check out the resort did everything right!! Room was spacious, clean and well stocked. Meals well presented, varied and plentiful. Grounds very well kept. Public areas clean. Lots of room on the beach or at one of the pools. Incredible, professional staff at every encounter.

Riu Playa Blanca: Perfect winter get-away

Very attentive staff. Rooms are very clean. Communication through resort app very helpful; avoids having to call or go to front desk. Only complaint would be the lounger saving, however, this redorts removes towels or whatever placed before 7am.

Riu Playa Blanca: Nice resort

The resort was clean ,the room was good location had to have shower fixed and hairdryer (done very quickly),buffet good,al a cartes could do with upgrade in menu,would recommend. Adult pool bar was very busy more staff definitely needed,

Riu Emerald Bay: Wonderful Resort RIU Emarald Bay, Mazatlan

I was a wonderful stay at the RIU Emarald Bay resort last week. The place was very clean, The staff was very friendly, with daily entertainment and fitness classes. The food was amazing and lots of choices.

Riu Emerald Bay: Wonderful place

Was very impressed how clean the resort was especially the public washrooms. The food fresh and tasty with different flavours. Loved the long walks along the sandy clean beach. Loved the ocean view with balcony’s and spacious room. I only wish they had supplied shower caps and conditioner

Riu Emerald Bay: Nice resort

This is a very nice large resort. We were impressed with the high level of staffing numbers and how nice they were. Only critique would be I wish they had more seafood ,, ex: shrimp Pools, beach, loungers , drink service was great.

Riu Emerald Bay: Pristine beach & accommodating staff

If you want to avoid heading to a beach destination where there is the potential for algae invading the beach, then you are better served heading to the Pacific side of Mexico. The waves are more present, the water is surprisingly warm during the winter months and you witness spectacular sun sets. As for the hotel all inclusive package experience, I would rate this hotel a 4.5 on 5. Tripcentral.ca provided useful information before and after our travel. The service offered is what you would e [... read more]xpect from a serious travel provider. Thank you Martine

Riu Emerald Bay: Great vacation

The transfer was fast and direct to hotel. Check in was organized and fast. Room was ready upon arrival. This hotel is very clean, the buffet has wide selection always restored. The specialty restaurants were all good, favorite was Italian. The steak and salmon are delicious. The grounds are very well kept. The beach is great for walking. I would recommend .

Riu Guanacaste: Excellent holiday

The RIU Guanacaste was everything we had looked for when booking to go to Costa Rica. The restaurants are exceptionally good, with great variety including Italian, Japanese and Mexican cuisine. Most are buffet style with lots of choices. The resort is very large which means lots of walking but that is a good thing. There is plenty of shade at the pools and at the beach and always chairs available. There was nightly entertainment but often not what we were looking for. The staff were invaria [... read more]bly friendly and efficient.

Riu Palace Kukulkan: Beautiful resort

The hotel Itself is in great condition. I have never been to a cleaner resort. The staff was awesome; friendly and helpful. The food was very good. Beautiful beach. The complex could do with a few more elevators is my only negative. There are only two banks of elevators. They are fast but quite a walk from where our room was. Also bathtub in the middle of the room we found a bit useless and more of an obstacle.

Riu Palace Antillas: Wonderful resort

Beautiful beach , lovely staff, close to airport , good food . Can safely walk to town at night . Need to wake up early for beach chairs if you need shade. The island is a dessert so not a lot to see. Good snorkeling nearby .

Riu Palace Baja California: Lovely Resort

The food was excellent, the resort was always clean. The pools are large, and the resort is right on the beach. The rooms are very modern. The coffee bar in the morning was very handy! There was no issues getting into the Restaurants in the evening. - Great Selection

Riu Guanacaste: Wonderful Resort but...

We had a wonderful family vacation at the Riu Guanacaste but I wish we knew a few things... Pros: - fully renovated resort so everything was clean, nice and new - beautiful beach - lots of beach and pool beds and towels Things to consider / to know: - Absolutely horrible ala carte reservation system, guests have to line up to get seated which meant, standing outside the restaurant as early at 3-4pm! Majority of the hotels have moved to mobile / app or signing up during the day so g [... read more]uests can enjoy their vacation - Except for the Steak House (which we didn't even get into), its all buffet and not true ala carte - Buffet has no Smoothie bar, Omelet or Pasta Station - 24/7 restaurant stops serving food after 10pm, at which point they have cold hot dogs and microwave or nachos - No room service - No cafe for pastries, coffee/tea or other items - Staff Service at buffet was not good, staff were not motivated to serve or clean-up quickly - We were in a group and I had emailed Riu re. arrangements for room - I needed one accessibility room and 1 room with 2 beds: - our group was not together - we had to change 2 rooms to meet the requirement, they clearly didn't care or manage pre-travel requests - they did not accommodate for vegetarian diet even when I asked, they did one item with a horrible service/face.. Lastly be aware of the Nexus tour agents onsite - they are not honest! We were sold a waterfall trip and agent did not disclose that we could only go halfway dur to broken step. This issue was there for weeks and we learnt about it as soon as we took off on the tour, by the guide. I approach the Agent the next day and he did not even apologize - Horrible People Nexus! I would have selected a different option if we knew!!