Viva Heavens by Wyndham: Intimate Resort

I picked this resort for our silver anniversary trip because of the price and number of good reviews. However, all of the negative reviews you read are unfortunately true. Their cab sav vino tinto was delicious and at 8.5% alc/vol, you can drink loads. The ala cartes were quite satisfactory. I would recommend the salmon at the Blend. We had to use the medical facilities at the mall and Dr. Guisman was very accommodating and thorough and totally helped us navigate travel insurance. Rooms at th [... read more]is resort are unfortunately old and musty. We we're told that somebody would clean the bugs out of our light fixtures and that we would be moved to a different room 3 days into our trip, but it never happened and we just let it go. I think the best way to get service is to talk to your airline rep whether it is Sunwing or Air Canada or Transat to get results. Tip to those of you who drink lots of water , get it from the gym . Loved the one man band nightly entertainment. This was our first trip to the Puerto Plata area so really can't compare to other resorts there.

Viva V Samana by Wyndham: No shade!

There were 8 umbrella’s & 6 cove like structures around the pool area which housed about 125 lounge chairs so you can imagine it was a bit of a blood bath to get shade. Most of the staff were quite delightful especially those in the entertainment field running activities. One waitress actually rolled her eyes at me at the table when I asked for more wine which I found unacceptable! Rude! Sand fleas were a real issue here, many guests had to see the doctor. Although, as with any resort there a [... read more]re pro’s & con’s the biggest, cheapest fixable issue was shade. So many resorts I have visited in the past had umbrella’s mounted to the side of the pool so no matter what time of the day it was you weren’t melting.

Viva V Samana by Wyndham: Nice Resort

Small, clean, well landscaped resort with good food and beautiful beach. The activity crew provide activities to keep you busy daily. Rooms are clean and well appointed. Everything works but TV , if so inclined, has virtually no english channels with sound. Viva room with large deck and plunge pool was great. Water fairly cool but spoiled us for any future visits. Would not go any other way.

Viva Heavens by Wyndham: Good Value for Money

Overall, my partner and I both felt that the resort was good value for the cost. The grounds were well-kept, rooms were clean, and food was tasty! With that said, it is definitely not a 5* and there were several things that could be improved... Our main qualm was that the evenings are extremely loud due to the disco/partying. Due to the small size of the resort there is only one pool and I think having a quiet section would be a significant improvement for those of us that are more keen on relax [... read more]ing as opposed to partying.

Viva Wyndham Dominicus Beach: Viva Whyndam Dominicus Holidays

We wore pick up at Punta Cana by a driver,brought us to the hotel.We changed our room 3 times,finally they give us a nice room,in mean times lost couple day by the times everything was over.Also they hotel gave us the fobes to open the door,and we had to change the fobes 3 times.Over all essential that bad.The rest was good,I will be back next year again.We wore there eleven times.Coming home the Sunwing rappresentant told me the pick up is at 7.20 a.m. the bus show up at 9.00 a.m. The plane was [... read more] late 3 hours.We should arrive at 4.00 p.m. we arrive in Toronto at 8.00 p.m.

Viva Heavens by Wyndham: Beautiful resort

First time for us going to Puerto Plata...we were really impressed with how clean the hotel and the grounds were...we enjoyed the walk on the path that took us to the ocean it looked like a little Amazon river...the food was great, room was nice and big, dining room was great...people were very friendly...overall everything was great .

Viva Dominicus Palace by Wyndham: Great place the "Palace"

We spent a week at this resort and I would recommend it to anybody, because you can have almost everything you need with a possibility to have access to the sister resort, the Beaches too. Services are good The food is great The rooms are clean The beach and the sea are amazing The only negative thing was the loud music near the beach, if you are middle aged or senior.

Viva Heavens by Wyndham: Excellent Adults only resort!

First time at a small resort and we loved it. The staff were outstanding, from the front desk, to servers, to entertainment staff to security. The food was excellent in all the restaurants, could have been hotter but still not worth a complaint. We enjoyed the scenic walk to and from the beach for exercise, as well as wonderful quiet beach walks. I am giving it a five star, as we certainly got our moneys worth and more. So very disappointed that it will not be adults only resort after Ap [... read more]ril 1,otherwise we would be returning regularly.

Viva Heavens by Wyndham: Nice intimate resort

This is a smaller resort which we had not experienced before. It was nice to really get to know the staff as well as the guests. If you struck up a conversation with someone you were sure to see them again several times. We really enjoyed that. The staff provided excellent customer service. An example of this is that I asked fr an espresso martini and asked the staff if it would be possible to have a martini glass. You have to understand that because the main bar is beside the pool they don't us [... read more]ually serve drinks in glass , much less a martini glass. The staff too the time to go find a martini glass and for the entire two weeks we were there when I requested an espresso martini they took the time to find the martini glass for me. Housekeeping did great job of cleaning our room and ensuring we had clean towels. The variety of a la carte restaurants was great and my only complaint is that the food at the restaurants was not very warm. The service was good but the Mexican restaurant is so busy it could use more staff. The entertainment staff are great and Lucco was especially great to listen to every evening on the pool deck. His knowledge of music is astounding, and he lead a great volley ball game every day at the beach. The vendors at the beach are simply trying to make a living and once we said no gracias they did not bother us. Check in was quick and seamless as was checkout. We enjoyed the resort and because its changing to a family resort we wont return. I love kids but not on my vacation LOL. We were quite happy with our choice of resorts. The staff were quite diligent in keeping everything very clean!! Thanks Louise Endean at Trip Central for all your help and guidance!!!

Viva Heavens by Wyndham: Average hotel

The hotel seems to be old and in my opinion requires improvements. For example: Closing rooms door from outside require slamming the door which creates a lot of noise. Room Cupboard are not closing properly. Some food in the kitchen is over cooked, especially chicken. It is basically impossible to eat. The good think is the staff. Always friendly and happy to help.

Viva V Samana by Wyndham: Love the beach

The staff and the beach are amazing. Hotel doubled in size. Want to attract a younger clientele. Loud music too late at night. A timeshare is pushed way too much. No, We won't go back for a 4th time.

Viva Heavens by Wyndham: Small, Adult Only Until May

This is a small, well appointed resort. It is clean and well maintained. The rooms are spacious, but are lacking in drawer space and could benefit from more hooks to hang towels and bathing suits on. If you use facecloths, bring your own, they do not provide them. Likewise with Kleenex. The pool is in full sun until mid afternoon and the beach is beautiful! The food is quite good and the specialty restaurants do not require reservations and open at 6:00 pm. The music at the pool was too l [... read more]oud for my enjoyment, but I know that others like that. However, the music after dinner was lovely.

Viva V Samana by Wyndham: Ok resort

Resort is nice very nice gardens and clean. Always pool towels available. Service at the buffet is awful tipping doesn’t help. Communicating in English is a challenge esp at the buffet. Bar staff was nice and friendly and knew us well. A la carts don’t need to be booked they are first come first serve. Service was ok but was a long wait after being seated. Went to the Mediterranean one twice, first time was there for 2 hours second time 1.5 but the wine still flowed (and they had the best [... read more] wine) . Pool is very nice.always chairs available Beach is very shady lots of palm trees. I like to sit in the sun at the beach and this was hard to do, also a slope to the water. Always lots of chairs around. Food was ok the pizza at the snack bar is always good. 20 min drive through the mountains to the resort. No other resorts in site so nobody selling on the beach. Apparently the is a shack around the tip on the left side that had great seafood. Overall nice place but I don’t think I will return.

Viva V Samana by Wyndham: Scenic Resort

This is easy to navigate small adult resort. The views are spectacular and the beach is beautiful. The staff are friendly. We had a vibe room with a little pool and probably had the best one in the resort for getting the most sun for the day 3107. We were there the first week of February. The room had water in the mini fridge and some coffee and sugar for the espresso machine. No beer, soft drinks or snacks. Seemed very hard to get any cans of beer. The king bed was very well used on one side an [... read more]d needs to be replaced. We had these tiny ant like bugs in the room on table under the tv. I noticed them on the buns at that buffet as well. We only ate at the buffet. The wait time on getting a meal in the evening restaurants was a long time at one.

Viva V Samana by Wyndham: Beautiful Property but Over Priced

Beautiful relaxing property but dramatically understaffed and very overpriced for what you get. Food is ok but nothing special and very repetitive. Organization is lacking and no information boards with schedules of activities posted anywhere. Discounts offered with Air Canada packages for spa etc were not honoured because we didn’t ask for them upon arrival. As guests I think that should be given at registration and not have to ask as a customer. Someone’s cleaning pool each morning but poo [... read more]l was still very dirty. Beach is beautiful and goes for miles. No swim up bar makes it difficult to get a drink when lounging around the pool. Overall we made it count and enjoyed our week but we have received far more from 5 star resorts at both Jamaica and Mexico for a lot less money in recent years. This place should not be charging much over $1300 Canadian. The staff work hard and try their best but understaffed and unorganized.

Viva Heavens by Wyndham: 7 days at Viva Wyndham V Heavens hotel

7 days at Viva Wyndham V Heavens went by very fast. This was a very refreshing, relaxing and very calm vacation. I felt mentally recharged and rested at the end of it The weather cooperated and we felt our timing was right. The hotel is clean and the outside of the hotel is very well maintained. There were no Covid restrictions on us but some staff were wearing masks. And the staff were visible, friendly, very responsive and helpful. Maria at the front desk was exceptionally patient  [... read more]and efficient in assisting us with addressing any issues we had. Thank you, Maria. Most of our minor requests were resolved immediately. The staff are well-trained and work in coordination with each other! The room was kept clean and the facilities outside were clean as well. The five restaurants served freshly prepared meals and the taste was almost always to our liking. And the nature: the beach, the sand, the sun - amazing!! All in all, the time in the resort was spent very well. Very good value for the money!!

Viva Heavens by Wyndham: A True Dominican Gem!

This is a relatively small hotel. It is for now an all adult resort. It is to change shortly into a family hotel, unfortunately. It is in the Playa Dorada area which is a wonderful gated community comprised of several other resorts and private residences. It is very safe, well maintained and ultra clean. As an all adult resort it is peaceful and tranquil except for the loud dance music at night which is to be expected and part of the fun. The staff, without exception, is outstanding. From Kelvis [... read more] at the front reception, to Omer at the poolside bar to Rosanna at the Italian Restaurant on the beach they were all gracious, eager to assist and performed their duties with sincere smiles. The food was a pleasant surprise. I visited all five restaurants and found the food to be of high quality. It was abundant, diverse, fresh, well prepared and well presented. The only downside was that the food often was served lukewarm even after asking for it to be served hot. It appears that the kitchens do not have heating salamanders to keep food hot. Management please note! The facitilies and services were most satisfactory. The grounds were very clean and there was an abundance of chairs and recliners both poolside and at the beach. The beach was sandy, cleansed of sea grasses every day and perfect for long walks. The entertainment staff were brilliant with their presentations of games, dancing, singing and evening shows. A truly delightful resort.

Viva V Samana by Wyndham: Amazing Resort

The resort was small but cozy and very friendly and we loved it. The rooms were spotless and service was excellent. What we liked about this resort is that every room had an Oceanview and the recent restorations were done with class. Each room had balconies with glass railings and did not obstruct any view of the grounds or ocean. The grounds were green and lush. The food was excellent and catered to all international tourists. The beach was excellent and clean and we loved the fact that you  [... read more]could walk for unlimited distance without any fear. We had no problem getting beach chairs there were plenty of them. Beach towels were at our disposal with no limits. The staff was very friendly and accommodating throughout the resort.

Viva V Samana by Wyndham: Perfect size resort!

The grounds are very beautifully kept.The beds are very comfortable.We enjoyed the Cirque de Soleil and the 70&80's show.The food at the breakfast buffet could have been warmer,but that problem was solved once I discovered the omelette station would make you a fried egg and also had bacon.The cappuccinos were very good.We really enjoyed the Fusion restaurant.The salmon and risotto was delicious.House wines were also good.The Mediterranean restaurant was hit or miss depending on what you ordered [... read more].The beach although beautiful,was slanted which was a bit of an issue for a less abled body.The disco was far too loud to enjoy inside.Almost every person employed there was friendly and acknowledged your presence.The front desk workers were very helpful!

Viva Dominicus Palace by Wyndham: Beautiful!

This is a great resort! People are friendly, food is good, lots of a la carte restaurant to choose from. The beach is spectacular with good snorkeling. Personally a better wine list would have been a bonus.