Worst vacation ever

This was our first time in Cuba and I don't think we will ever go back again. The resort was filthy the front desk was rude our room smelled like mildew and our room had mildew and sheets had stains and many other issues and we were in the new renevated building. So disappointed. I can't even tell you all the issues. Pool deck dirty no clean towels you have to wait 4-5 days sometimes longer just awful expierence.

Great Vacation!

Recently honeymooned here. In Cuba, this is considered a 5 star resort - but would not be comparable to a 5 star resort here in Canada. Fairly clean, grounds are well kept, staff go above and beyond. Beach is gorgeous. Would go back again!

Return customer...

We stayed at this resort last year and were pleased. This year there have been many updates making it even better! We love all the staff and were happy to see many of the same faces. The activities were great despite missing six of the days due to Castro's passing. The two days we did have were the best!!! They really packed in alot in those days making up for all we missed. My only suggestion would be to look at the menu for the Italian Restaurant...it was still a little disappointing. I  [... read more]recommend your hotel all the time...

Iberostar Playa Alameda ***

2 years ago it was much better place - [4+*]! Now - [3*]. There was no door between room and washroom!? Everything in hotel is falling apart. Only 1 shower of the 3 was working on the beach. For some reason there were too many people on Saturdays and Sundays and so service was bad.

A Great Vacation Spot

We just got back from our second trip to this resort, and loved it each time. The buffet food was excellent, and the Romantico a la cart dinner was good enough to go twice. All of the staff, from the bar staff, waiters, entertainment mentioned staff, room cleaners, gardeners, etc, we're extremely friendly, which is why we will continue to return to this resort!

Oct 16 to 23 2016

The resort is very nice when you arrive. The rooms however are in need of updating at least. We had a room that had no working A/C. Lights didn't work, our phone didn't work, it smelled moldy and the toilet didn't work We went to the front desk (since we had no phone) and we were given another room which was a great improvement. From that point on it was a great week. The staff are all wonderful and friendly Unfortunately there was also construction being done but it didn't spoil our week

Not a 5* at all

We were not impressed with this hotel. They say in Cuba a 5*(star) is really a 3*, but last time we were in Cuba we stayed at a 4* and it was better than this hotel. It was all the little things that they missed; too many to list. Would never stay there again.

Tired Resort

I was at this resort 8 years ago and it has definitely been let go since. Although some improvements have been and are currently being made the overall upkeep needs improvement. Staff for the most part appears unhappy which is a big change from the last time. On the plus side beach was beautiful, entertainment was awesome and food was actually not bad...we definitely did not go hungry.

Off season and it showed!!!

I've stayed at other resorts including other Iberostar hotels in Cuba so I know to lower my standards but this was shocking... We were there for 6 days and 5 nights and was an adult vacation with 9 couples...The food was great and the specialty restaurants were very good with premium cuts of meat and fish... the grounds were not up kept at all, glass on the floor on day 1 and day 6 was still there!! They were under renovations which was fine they had it sectioned off and the workers were very re [... read more]spectful... The rooms were run down, musty and the air conditioner didn't work the first day, the maids poorly cleaned the rooms even when we left a large tip!!we continuely had to ask for towels, soap every night which was annoying after day3 ..I found the drinks really watered down and not a large selection of premium liquor unless you find the cigar bar( which we stumbled across it)...our pool waiter "Louis" was the high light of the trip, he was fantastic with our large group and really works hard to provide exceptional service...the beach wasn't good for anyone who was older as there was a drop in the sand that could be dangerous however the water was fantastic and the staff on the beach was fantastic also and always very helpful... Your staff is truly your greatest asset at this hotel.. I would return to Cuba but try another resort..

An overall good resort

The hotel was nice, with its colonial architecture, the food was good, and all accommodation accessible, a direct access to the beach, and the bus stop not far from its entrance, people were super nice and friendly, always smiling and warm, But I think the hotel was short stuffed, we definitely had some issues with the overall service, we have been given a 2 beds room while we asked for a one queen, and when we have been told someone will come to fix it, no one showed up, the very next day, o [... read more]ur room got flooded because of a storm and we woke up in a big lake in our room, we been told that an other room will be ready the same day and we can check in at 2pm, we went at 4:30pm and the room was still not, we have been given another room an hour later that was, the next day, water was leaking in our bathroom sealing, and the power circuit would go down each time we turn the lights on, they sent some one to only take the lamp out and let it leak for 2 days. other than that, the experience was good.

Ok for the money!

While the resort has aged, the people that work there are great! Food is actually better than most resorts I been to in Cuba as this was my 6th time. Facilities can use a refresh, some rooms have that wet smell but aside from that, place is great. The only con is how far it is from DT Varadaro!

Perfect size and great price point

The staff at this resort make it worthwhile. Varadero Beach is amazing however at Playa Alameda you have three levels of beach..One is where the huts are but go early if you want a blue(new) chair..most of the yellow ones should be discarded. show up before 730 ...the second level is flat and lots of it ..then u have the final level to the water ~~~ clean and crystal clear The pool was nice and clean. No swim up bar but the bar is close to the pool so no biggie. Pool isn't deep but wonderful te [... read more]mperature and large pool Only one buffet however who needs more right~~ we could always find food to eat and it was never cold and lots of cutlery!! Attentive staff once again AFter dinner go to the lobby bar or just in front where there is live music and also they will inspire you to join them in dance and song!! always a treat! The shows I was not impressed with sorry to say. The disco at night was lots of fun !! Music was fantastic !! you can always request music from the DJ he is also accommodating and a great dancer as well!!

Exception Staff

Negatives Limit hot water in our room Limited supply of clean beach towels The room had two single bed and we had to pay for an upgrade to get one king bed. Positives Our hotel room was clean. Exceptional Staff Great drinks No line ups for food or drinks 24 hr snack bar. A la carte reservations were easy to get. Ample seating poolside and beachside.

It was a nice resort, clean & friendly staff.

Overall the trip was good. The people were very friendly & nice. Always willing to help in any way. A few things to work on - The nightly entertainment ready needs work. We left shortly after it started each night. The food was good but it did not stay hot. If you were not there went it was put out then it usually was not hot.

Wonderful Resort

This resort is great! The service, food and staff were amazing. The weather didn't cooperate and we only seen sun twice during our 7 day stay but we enjoyed ourselves nonetheless. Hope to get back soon!

It was nice

When we arrived our room was musty but then once we opened it up to the fresh air, it was better. I have only been to Dominican before and stayed at a 3.5 star and would compare the two as equal. The people were very nice...some didn't speak english well but no biggie. We walked the beach and must say that our beach was the cleanest. The food was good...I'm a picky eater and I always found something. This is not in my opinion a 5 star (I've never been to one but I'd imagine 5 star would be spect [... read more]acular). I am not hard to please. I want clean and good food that I can enjoy for 7 days. I liked it :)

Very Nice Resort!!

We had so much fun. the rooms are huge, large walk in closet, large bathroom with separate shower and tub. People are so friendly and always with smile. The ground are properly maintained. The beach is clean and nice. The shows are great and very entertaining! Food is ok - as expected with Cuba. Easy access to go downtown Varadero via public transit - only 5 pesos for day trip. Overall we had a great time.

Just ok

Disclaimer: it rained everyday for a week so it definitely put a damper on a beach holiday. The hotel is dated and very rough around the edges. The resort is small so there isn't much to do. They do have Cuban music most nights which was great. The shows were decent and the same calibre of other resorts I've been to. Food is ok, as usual the a la carte restaurants are better than the buffet. The best part of the resort is the people who work there! The lobby bar ladies are fantastic, Ady and Y [... read more]asmile (spelling?), the theatre bar lady, lobby bar waitress, and our friends Ernesto and Ernesto. It was always a pleasure to visit the snack restaurant late at night!

Good resort

Everything was good only the beach was not to nice and clean, and I think is better to go there in another season it was very windy. The room conditioners are old. If you live tips they will clean you very well the room, the service is good. The beach bar is not situated very well it is not on the beach but beside.

Limited service without notification. Under reno!

Pros: Very nice staff and lovely beach. Cons: With lots of renovations underway, did not have access to buffet restaurant. This was relocated to a very small area near the beach. Really not ideal! They also only had one restaurant for evening dinner. Always the same menus. We got tired quickly of the food. The rooms lacked a lot as these were very dated and smelled badly.