Amazing resort. More then a 3.5 star by far!

Riu Jalisco was amazing starting with the staff right down to house keeping. Food was awesome, very clean resort. No complains what so ever. My first time there and I would definitly return and recommend to my friends. Thanks for an awesome time!!

Great resort for the price!

After reading other reviews we were not sure what to expect but honestly I have no clue what people are complaining about! Great food options, had no problems making reservations for the al a carte. The resort definitely is busy but it was upsetting to see that people save so many beach chairs with their towel yet don't sit there all day! But that says nothing about the resort, it was the guests!

DISSAPOINTING

The food and liquor was very DISSAPOINTING. There was a shortage of staff throughout the resort making lineups quite long at times. Would not go here ever again. Same food everyday. No changes very poor grade of rum and vodka always short on.

Great resort

Just a super resort with manicured grounds,excellent wait staff and great food.spent2 wonderful weeks with superb only downside had dispute with cab dispute and could not get any solutions with hotel management even when promised .Although disappointed would recommend this resort to anyone looking for a super vacation

Not what it should have been

Sewer back up smell In rooms (6th floor). Mattress cover in pieces (very inconfortable) Very noisy adjacent property mainly at night (south side) Few times we had to ask to have the room done before 4:00pm. (Too busy hotel or not enough employees) Same with restaurant : service very slow even when you see the employees rushing around. Dry and wet food left on supposedly clean dishes. Red flag on the beach for the 14 days stay.

Nice Resort

Grounds, rooms, pools etc. all very nice Somewhat mixed about service in buffet rooms - seemed disoriented at times with several different people getting drinks, picking up dishes etc. Got our own coffee in morning several times. A lot of Mexican food as well

Amazing resort

Was very clean and super safe, also a great resort if you have kids lots of activities for them to do. The staff was very helpful and very respectful. Every one made you feel like you were right at home

Super easy and fun vacation :)

It was such a relief not to haggle with taxi drivers at the airport. Trip central's site referred us to a sun wing vacation that was with us every bit of the way, and gave us free transfers to the airport. The resort was very nice and felt super luxurious. There were many locals, but I didn't find that it affected our trip at all. Meal times can be a bit hectic, but for the most part we avoid peak times anyway. My boyfriend and I had a really nice time :)

Absolutely beautiful

This hotel is gorgeous ,the grounds ,the food, the beach.the people.The staff are great. The only recommendation from me would be an adult only time in the pool with the swim up bar.we went to the other pool with the slides instead.

Best service we have ever been treated to!

The smiling faces of the workers and the inspiring activity group greeted us each day as we dined at the buffet and beach. We returned to a clean room and abundant supply of towels. Always your pick of lounges on the beach and activities galore. The buffet was fantastic with changes in the menu every day. Bar service was quick and extremely friendly. What a trip!

A great vacation spot

Great for families, good food and great hospitality. Nice beach and beautiful panorama. Very busy, but still lots of space to sit in the sun or shade. Our room had two double beds and one twin which was great for our family of 4.

Good hotel for the amount paid

Hotel was clean and had many food options. Entertainment was typical to other resorts. Movie on the beach was amazing. The biggest issue for me was that if you don't tip, you get no service at the bars or restaurants. It felt like you had carry your wallet with you from morning till night to get service. I wouldn't pay more than $1200 for this resort

Great trip to PV!

The staff was very helpful and generally spoke English quite well. The resort was very well kept from the grass/shrubs to the pools to the beach to the lobby to the dining areas to the rooms. Felt very secure at the resort with security at the gate. Movies on the beach were a nice touch. Food was plentiful with lots of selection. Quality was quite good as well. The only complaint I have was that in 7 days we were only able to book 1 A La Carte for the early sitting as you could only book up to 2 [... read more] days in advance. And the Asian one was just a buffet and didn't have to dress up as expected so that was a bit of a let down. There were some items that couldn't be had in the main buffet and as a buffet goes it was well done. Although the wifi had to be 90 consecutive minutes once you logged on each day, I didn't find it to be too much of a problem once you scheduled it. After all, you are on holidays and shouldn't need internet access at all times in my opinion. The resort is quite a distance from downtown PV so by bus is usually an hour or more including wait times and one transfer. All in all, can't complain too much as we had perfect weather and had an awesome time!

Great place for a great price!

Stayed at the riu jalisco from January 30 to February 6! It was a great experience. The staff was very helpful. If you have any issues and give a call to customer service, they assist you right away. We wanted an extra blanket one night and they brought one up within 15 minutes of calling. Staff in restaurant and bars are very friendly! We had Pedro a few nights in a row for supper and he was the best server!!! Food and drinks are very good with a good amount of variety. Rooms are always clean.  [... read more]Beach area is nice and we never had a problem finding chairs for our group of 8. I would go back to this resort!

Solid 8 of 10

Beautiful and clean. Rooms need coffee makers. Severely disliked having to hike through hotel at 6:00 a..m to get a coffee. Disliked check out policy and inconsistent information provided by desk clerk. hotel needs a secure room for guests to store luggage while waiting in limbo between 11:00 am and when your shuttle picks you up. The bellman room is open to the general public with no security whatsoever ever. Also the charge for a late check out is massive and incorrect information provided by  [... read more]front desk. Check out is 11:00 am . Our shuttle was not coming until midnight. 13 hours with no room and your luggage In an open room was unacceptable. Charge for a late check out was 1200 pesos from one desk clerk and 1600 pesos from another. Ended up having to pay an extra 1600 pesos to have our room for the day with our belongings secure. Bad policy. left a bad impression on our last day. Sunwing and hotel need to work something out to better accommodate the guests with late flights.

Great Vacation

We have just returned from an all inclusive vacation at the Riu Jalisco and want to say that it was a wonderful resort. Anything we needed they were willing to accommodate. We found the resort to be very clean, no garbage lying around etc. the staff all were very friendly. The food was top quality and with 400+ guests on site no one could go hungry. We were never able to book an early seating for the steak dinner as the La Botina restaurant catered to wedding parties first. We could not believe  [... read more]the quality of the prawns- bigger and better than those we catch ourselves here on the coast of B.C. Lots of variety in the drinks too...great Mojitos! There were plenty of beach loungers but many will need repair by the end of this season for sure. We walked the beach for an hour each day and judging by what we saw the Jalisco has the best beach. The sand was soft and clean, waves were big and beautiful, and lots of palm trees for shade. We came for the sun, sand and good company and were not disappointed. The only improvement would be to have outside elevators installed at the west ends of the buildings for easier access to the rooms from the beach. It is a long walk from the beach to the lobby elevators. 4+ flights of stairs is challenging for some of us "oldies". We will definitely recommend the Jalisco to others and will return again one day.

Riu Rocks!

We just returned from the Riu Jalisco and we could not be happier with our time there. Having stayed at the Riu 12 years ago we constantly were comparing the newly renovated hotel to the old and we found nothing was lacking. The food was fantastic with lots of variety and very good quality - same goes for the drinks! The hotel has been recently renovated but the rooms are much the same as they were on our previous visit. The rooms are very clean, the beds are comfortable, and the maid staff are  [... read more]fantastic - often leaving us small gifts (flowers, towels animals, etc). The night shows were entertaining and the RIU-Fit and Animation teams were great fun to be around. We had a fantastic stay and will be returning with our kids next time. Word of caution - we booked a "Splash room" where we received passes for the local water park / water slides. Don't waste your money and just book the regular room. The water park can be described best as "sketchy" and we ended up not using our tickets. Save your money for much better experiences in Vallarta!

A bit disappointed. Not like it used to be!

Not the same as years ago. Wouldn't recommend Shows were very poor Hotel is clean tho! Took my 3 teenage grand daughters so we had a great time anyway! You can get a better value for what we paid. Won't be doing the Riu again

Amazing Resort

I stayed for 1 week at the Riu Jalisco. I had a amazing time. I would recommend this hotel to everyone. The food the atmosphere , the food, the location and the weather was amazing. I am planning my next trip to the same location with my family.

Friendly people resort

Great and friendly resort,food was great. pool was good.The waiters and serveries was just great, They new you when you came for a drink and new what drank before ordering, Food was great. different everyday and night