A little disappointed

the hotel and grounds are still wonderful.......this was our 3rd time going to this resort.......but this time we were a little let down.......we return to this resort because we remembered how friendly and jovial the staff were.........this time was different.....the waiters and waitresses were to busy interacting with each other and being on their cell phones......in 2 weeks less than 5 employees approached us to ask how our stay was.......the resort in my opinion has grown too big too fast an [... read more]d they took all their well trained staff off the older resorts and put them in the new ones.......it was very difficult the get the attention of waitresses in buffet restaurants and lobby bar and when you did manage to get their attention it was difficult to communicate with them because most of them only spoke spanish and did not understand any french or english........another big thing that made it less than enjoyable was the day we got there we had to wait until 5 pm for our room to be ready......once in the room the a/c was not working and was dripping on floor, wrong instructions to the safe deposit box were given to us and we only had one broken plastic chair on the patio.....these problems were rectified within an hour but it was still and inconvenience.......when we got there they invited us to go eat at the buffet (around 3 pm) the cold foods were warm and wilted and the hot foods were cold and dry..........quite a few times in 2 weeks our room was not done by 4:30 pm forcing us to tell maid not to bother since we were getting ready for dinner (our chamber maid was fantastic though)........we had to defrost our own mini fridge since it was only keeping thing barely cooler than room temperature (we asked but no one understood our request)

Huge, busy resort

This was our second time at this resort. We stayed in Turquesa section 2 years ago. The rooms are basic but spacious. The resort has 7 hotels combined into one huge complex, divided by luxury level. The food is great and the grounds well kept. This time we struggled for beach chairs and found it frustrating. We stayed in the Punta Cana block, with Air Transat's Royal Golden option, so our block was building 20, closest to beach. No private beach area with chair service! Be careful booking excur [... read more]sions with Air Transat at resort. I would avoid Lucien as he screwed up our booking. I have a disability which I told him about but he booked us on an adventure tour which we did not want, nor could I do elements of.

Awesome Trip

The hotel was very nice. The food was excellent. Lots of it. You certainly don't starve. People were friendly and very helpful. Although the hotel was huge, it was easy to get around with the help of trolleys taking you to your destination. We had easy access to the beach which was awesome. The lobby was huge and beautifully decorated. Only drawback was that it closed around 11:00. Entertainment is excellent. A fun way to end your evening. Our room was big and clean with a balcony [... read more]. Bed was comfortable and bar was always stacked with drinks and snacks.

Good resort

Good food, good service and good rooms. Large resort requires much walking or taking rides on shuttle cars that run regularly. We had an issue with articles of clothing that went missing from our room. Still waiting for report from hotel.

Good Resort

We stayed here the week of Feb 10 to Feb 17. The resort is very big we stayed at the Bahia Principe Punta Cana there is 7 resorts in this complex. Food was excellent was a bit disappointed as we had upgraded bracelets so we could book 4 a la cartes but we only got to go to the Japanese as the others had awful time either too early in the day or late 9:00 9:30 which would mean we would miss the shows. The shows at night were awesome especially the circus and magic show. Beach was wonderful. Rooms [... read more] were well cleaned by staff. Language was a bit of an issue as most of the staff could not understand or speak English they were friendly and tried. Getting around was a bit of a challenge as you could only use trolleys. That said the trolleys were always running so you never had to wait long. Was also kind of disappointed with the lobby as they shut the lights at about 11:00 and no bar service was available. You had to take the trolly to the 24 hour outdoor bar by the beach. Overall it was a great vacation.

Disappointing

We found this resort was simply too big. Overall the hospitality and guest service was poor at best. Staff were more engaged with their cell phones and each other than on hotel guests. It was challenging to get a cup of coffee, glass of water or a drink at the buffet restaurants. The initial welcome was frustrating. We had the royal golden package and given this was the first time at this resort we expected a more thorough orientation. Very little pertinent and useful details regarding the resor [... read more]t was shared. We were basically shown a map. Our accommodations were fine with the exception of the mosquitoes. My husband had numerous bites. We noted that many other guests were also covered in red welts. Cleanliness in general was very good and gardens and grounds were pristine. Food was good but Luke warm at best especially at the buffet. Al a carte restaurants were hit and miss. Italian and The Japanese tapenyaki were the best because all 3 courses were served to your table. Pools were great, beach was beautiful. Beach chairs were a tough find every day. We woke up early to reserve. Lots of empty chairs on the Esmeralda side but they were off limits to PC resort guests.

Nice resort

The grounds are very well taken care for, very clean , did not see garbage anywhere on the resort. Very large resort they had shuttles running through out the day between the beach and lobby. It was a long walk if you didn't time the shuttles right. The staff were all excellent very friendly polite and helpful. The food was typical resort food, ok but better at home. The most disappointing part of the resort was the beach, there was a lot! of weeds in the water and it was unpleasant to walk th [... read more]rough.

Unbelievable!

This the best word I ca.n think of to describe this fabulous resort. It was our first trip to the Dominican Republic so we were somewhat apprehensive as to what to expect. Well, the Grand Bahia Principe in Punta Cana far exceeded what we expected. The beaches and many pools were incredible! I have never seen beaches so beautiful Yes, there were lots of people on the beaches but there was also tons of room for everyone. And the food!! Everything, and I emphasize everything, was deliciou [... read more]s. They even had caviar one night at the buffet. Our sincere thanks to Jack at Trip Central for setting us up with the best Winter vacation ever.

Great Resort

Initially put in a well below average room that had several issues, after talking to the hotels front desk staff, they changed our room and redeemed themselves. Overall a great stay. Will be back to book with Trip Central for the fourth time!!

Didn’t meet expectation

The hotel was just ok. Very difficult with communication.. barely speaks English.. Foods were just ok too.. services were not that great.. inb terms of alcohol highly recommends BYO... local alcohol was not good and their premium is not even premium... won’t recommend anyone..

Superb grounds, very clean accommodations and good food!

We had a fantastic time at this large resort. I would recommend it to anyone who wants a safe and relaxing vacation. Lots to do, if you want to do anything or just simply relax. Loved the live outdoor music each night in the common square. The martinis were delicious and the service are gracious. We would love to go back!

Great time

The grounds were spotless. The staff was very friendly. The King room was very nice. Spacious and clean. The resort was beautiful , the pools, the beach. We had an excellent time. The resort is big , the main lobby is very beautiful and inviting . The staff was prepared and everything was in order upon our arrival. Thanks, Andrew

Relaxing Holiday at large resort

Very clean rooms, beach, washrooms, open areas. Good food at the buffet with lots of variety, preferred the beach restaurant for lunch. Beach was over crowded but beautiful sand if you could find a spot. Plenty of chairs around the pool. Very large resort - easy to walk to everything but there are trolleys to get around for those that find walking too much. Overall good holiday for the price!

Simply amazing resortg

Grounds were beautiful. Pools pristine. Plentiful trolleys to take us around. Had a problem with leaky toilet, fixed within an hour. All staff were friendly. Food plentiful. Look forward to returning next year.

Good value

Resort was very clean - staff always cleaning. Lots of pools and beautiful beach. No bugs. Food was good. Room had low lighting and our phone didn’t work but we didn’t spend much time in the room so no matter. Would recommend

Solid 3 1/2 star

Beach beautiful with a nice bar, lots of shade areas, fresh smoothie station and crepe station. Beach had lots of seaweed first couple of days which didn’t bother us and They were constantly trying to get rid of it. By mid week the seaweed was pretty well gone. Pool fine but we stayed at the beach most of the week. Rooms dated but fine. We requested rooms in same building as we were travelling with friends. Request originally made through trip central and then through the actual hotel on me [... read more]ssenger. We were told we can only do this when we arrive. Requested it on check in when we arrived in the afternoon. Nice gentleman told us to come back in an hour as rooms had to be cleaned. We went for a late lunch and checked back at reception. We were told that they needed another hour so we went exploring the resort and went back after an hour and a half and where given rooms in different buildings. I have a feeling they gave one of our rooms away as they gave us a totally different name for one of the rooms. So we waited 2 1/2 hours to check in and still didn’t get what we requested. First time at a resort that this has happened and we usually travel with friends, A/c worked fine in room. Hot water took about 5 minutes to get hot and we ran the shower, bathtub and sink. Room cleaned fairly well and drinks replenished daily. Mirror in bathroom was smeared and dirty upon arrival and never cleaned but the daily cleaning other than that was fine. Rooms often cleaned later in the day. Specialty restaurants. Steakhouse- service wonderful but steaks terrible. Italian- service good again and food ok. Japanese - food and service very good. Main lobby bar- hit and miss for service at any time. Buffet- lots of selection that changed up. Service good for the most part. We found a wonderful server by the end of the week and stayed in her section when we could. Coffee shop was great! Gym in need of refurbishment. Some free weights missing, one yoga mat and one ball. Treadmills took some figuring out. Nothing to really wipe benches off. Didn’t use bikes but they had them. Wifi terrible. Only in common areas and kept on dropping. Slushy machine pina coladas and drinks like that. Ruins the drink. Shows at night- mostly bad. There daily entertainment staff seemed to do the shows at night and they did not bring entertainment in from what we saw. We enjoyed our week for the most part but would not go back for the price we paid . We have paid less for other resorts and they have been better.

Another Great Experience

The grounds are beautifully kept and clean. If gliding, sailing or kayaking is for you then Grand Bahai Principai is the place to be. If you are looking for a white sand beach, tropical music and an ice cold drink that can be found too. . The a la carte meals are delicious and the staff are very attentive. You really have no choice but to relax and enjoy! We will definitely be back to try the Amber section of new condos close to the beach, See you again soon.

Beautiful place, but a little dated....

The grounds are gorgeous, well kept and everything was very clean. We found the rooms and the overall design of the resort very dated (not modern or updated). In our opinion in dire need for a renovation to bring it up to today's standards, having said that the place was kept clean and the rooms were cleaned every day - no special treatments i.e. designs with towels on beds, no flower petals (only mention this because we have been used to seeing this in other resorts). Well catered for famili [... read more]es with children. We found the customer services very lacking....primarily because they seemed very short staffed everywhere, the bars, the buffets the lobby reception and busboys. I think this affected the morale of the staff in general, not many smiling faces and/or motivated to please, when asked to bring something to the table, it took them a long time to bring it and/or forgot altogether; they also seemed to be working every day for 12 hours.... it was very surprising that the hotel does not have free Wi-Fi across the whole resort; only in the main lobby and even then, extremely slow to pick up. to have it in the rooms it was very expensive. In my view very lacking in technology as well.

Great Resort!

Overall we enjoyed our stay at the Bahia Principe Punta Cana Resort. Food was good, rooms were nice and the pool was great! With it being a huge resort the beach was packed so watch your stuff as our towels got stolen and make sure you go early! Other then that no complaints about the resort would definitely go back and recommend to others!

Great Resort!

Our first visit to this resort was in January 2018. We enjoyed the resort and decided to return for a week in January 2019. We were originally suppose to stay at the Grand Bahia Principe but we were upgraded to the Fantasia which is an amazing resort if you have kids. Because we were upgraded we were able to use some of the facilities at the other resorts. This was nice. The buffet at the Fantasia (they only one we could use) was very noisy, but if you ate outside it was much quieter. The food w [... read more]as excellent and there was lots of choice. Didn't do any other restaurants. The pool was big, but once again lots of kids. We often used the pools at the other resorts. We found you could ask for better alcohol (free) at the Fantasia bars. Although wine and beer were the same wherever you went. The entertainment during the day and at night was great wherever you went. The beach was great to walk on. We could walk an hour each way. Overall an amazing resort. We will certainly return for a third time but not do the upgrade to the Fantasia because of all the kids.