Fun Family-friendly Resort

Sandos Caracol Ecoresort was a really enjoyable place for my family of 5, including three children under 8. Lots of natural forests and wildlife all around and despite the large number of people there, it wasn't difficult to find a quiet place to relax. The children loved the waterslide park, especially my toddler who splashed in the 30 cm deep kiddie slide area. The other pools were nice but not exactly suitable for young children as there were typically 1.4 m deep with small shallow led [... read more]ges. The main pool, beach-side, was packed all day long, and consequently quite noisy with thumping music and waterpolo dominating the area in front of the swim-up bar; okay, if you want the party atmosphere. The ocean was spectacular - pristine turquoise blue with a view of Cozumel 18 kn across the straight. The beach sand was white and soft, perfect for sand castle building. Unfortunately, the shore is rocky all along, so the little ones weren't able to sit in the shallows with an adult - it hurt too much. Found a small sandy area on the far east of the beach where you could walk right in between the coral - too late of a find for us. Kids Club was well managed and supervised and the children (ages 5 and 7) loved it. Giant climbing structure, ping pong tables, pool, movies, and organized games were all awaiting them. The room was large and comfortable (Jr. Suite) with a terrace, overlooking the jungle, that featured a spa tub. No view of the ocean from here, but it was a perfect place for private sunbathing, and for the children to play when at the room. Room Service was thorough, if a bit late in the day. Italian restaurant was excellent, especially the lasgana and steak. Buffet had a huge range of food options that were tasty and fresh, and enough Mexican flair to last a lifetime. Definitely will go back.

Great Resort!!!

The resort itself was absolutely beautiful!! Food was excellent. Rooms are getting a bit dated but all in all an amazing time for both families and couples getting away. I'd suggest if your a couple going to this resort upgrading to the adults only select club, as the main pool was packed with kids. Upgrading allowed your own private adults only section on the beach as well your own pool.

Fantastic

This was our first foray into the all-inclusive vacation market. The resort was clean and the workers very friendly. The guest services staff would do anything and everything to help make your stay as comfortable as possible. The food was marvelous and there was a great variety with eight different restaurants on the grounds. We spent our days at the beach. Water access at the beach was made difficult with the ocean floor being covered with limestone formations. There are sand paths that y [... read more]ou can follow that will take you to a swimming depth. There are natural coral formations as well as man-made barriers that attract many different fish species so snorkeling at the resort is very easy and the water depth within the swimming area did not exceed eight feet.

First time in Mexico

Beautiful, clean and spacious room. Resort was well laid out and clean. All employees we super friendly and helpful. Lots of different options to do for everyone. A big variety of food to choose from. A very enjoyable experience and hope to be back soon!

Excellent Experience!

Sandos Caracol was beautiful. The grounds were well kept, and tidy. The service was great. Beautiful beach, just not swimmable due to so many rocks. The room needed some TLC. It was very musty when I first arrived. The maid cleaned it up nicely the next day. A positive experience for sure!

Fantastic resort

Upon arrival we were pleased with main lobby. We were less pleased with the rooms. They were clean but old, bathroom vanity was broken in many places and the shower was the same. The TV was something from the early 2000's if not the late 1990's. Our brother stayed in one of the updated rooms which seemed luxurious compared to our 3 rooms. The jungle setting that the resort was located in, was divine, with all the wildlife and vegetation. The service was lovely and so welcoming. The food was amaz [... read more]ing, but difficult to get in to some of the restaurants because you needed to be elite members or wait until they were finished dining. The wait is not always easy for young children. The pools were awesome and availability to cold drinks and snacks was great! The ocean view was beautiful but it was so rocky and so much seaweed you could not go out and enjoy the ocean. Fortunately, we did spend a day at its' sister resort (Playacar) which had the most perfect waterfront and that gave us hours of enjoyment. The cab ride was the only cost ($60) return trip which took all 13 of us, and only about 15 mins away. The buffet at Playacar was even more spectacular! The evening entertainment was very enjoyable and well executed.

Truly a tropical experience!

The resort was so beautiful! With all the animals roaming around you truly feel like you are in a the tropics. The grounds were well kept tidy and very clean. Sandos Carocol staff are wonderful and helpful. Unfortunately the room we were given had many issues. It is my understanding they are doing upgrades on the rooms at this time. Our room however was under some distress. The patio door and screen door could barely open. The bathroom sink leaked, the shelf holding the towels was falling off th [... read more]e wall. There was a screw on the shower floor that was sticking out which my foot caught many times.

Great resort! We love it!

We are a family of 4 with 2 kids (7&9 years) and stayed here for 10 days at beginning of March. We really loved the resort overall. The restaurants and bars are great, the food was very good with a big variety of food choices, fruits and deserts. We enjoyed the the shows they have each night especially the Xcalacoco experience. The kids really had fun participating in some of the shows. We spent most of the day on the beach or the water park. Kids really had fun at the water park and we enjoyed  [... read more]Snorkeling. All the Eco activities were great, from the snorkeling on the river to feeding the deers or digging out the meat cooked on an outdoor mayan oven. We are already thinking about going back next year!

Wow - Awesome family trip

The resort, staff and food where fantastic. We had a great holiday. We stayed in building 49 at the back of resort and it was wonderful to wake up and see coatis and spider monkeys every morning. The monkeys would come and take bananas right out of our hands. The buffets where great for breakfast - great omelets.The japanese and mediterranean restaurants where unbelievable. i never expected to have the best steaks cooked for us in Mexico but fantastic. The winds where high that week so only beac [... read more]h days where the last 3 days. there isn't much of a beach and rocky waters so bring water shoes.We knew that going as we where going for the Eco and jungle experience. Made some new friends and met wonderful staff. Thank You to al the staff at Sandos Caracol. we will be back.

Fun Week at Sandos Caracol

We arrived on a Tuesday so it was fairly quiet at check in at 1:00. Our room was ready and we were taken to our rooms right after check in. The room was a basic room on the ground floor which wasn't bad since we were on the outskirts of the resort. The balcony was extremely small with only one chair. There is also an in room blow dryer that looked like it was from a different era, that I didn't use so I would recommend travelers bring their own if they depend on that. We had an in room wate [... read more]r cooler which was nice but no coffeemaker. We upgraded to the deluxe so we had a tub as well. The resort was nice and big with plenty of places to walk and explore. The pool area was large with a small area designated for small children. There are plenty of chairs and palapas. I am an early riser and usually go down to the pool and reserve my chair on my way to breakfast. You had different options for breakfast which was nice so you didn't have to depend on the buffet all the time. The food was your basic resort food, I found something to eat at each meal. The beach wasn't very nice. It is very rocky and hard to get into. Having said that I didn't go into the ocean during the week. I had read reviews and knew that, so it was no surprise. The staff are very friendly and accommodating. I found some of them weren't strong with English so it was fun practicing on my Spanish. The resort is extremely family friendly. There are lots of activities for kids and the shows are geared for them as well. Speaking of which the shows were amazing. The Mayan shows were at different locations which added to the excitement. There were lots of walking paths and animals throughout the resort. There is a little farm for the kids. They have quite a large gift shop on site so if you have forgotten something you could find it there at a price. Overall we really liked this resort and would recommend it for a different eco experience.

Couldn't ask for a better vacation

This resort was just what we were looking for. There is enough to see and do every day that you are not bored. The Jungle setting is really cool to walk through even at night. The paths are well lit and safe. Food was really good, this is the first trip in 12 years that no one in our party got sick. Staff is friendly, and does a great job of keeping the Adults Only sections just that. The resort is very family friendly, but if you want to be away from kids best to avoid this place. C [... read more]lose to Playa Del Carmen (10 min cab drive). Bring your water shoes to go in the water.

Incredible Resort!

I wasn't sure what to expect to be quite honest but I was pleasantly surprised. The resort was beautiful. Lots for kids to do and see from the waterpark, the kids club or the eco activities, we learned a lot while there. We never had a dull moment. The food was delicious, the rooms were beautiful and the staff was friendly and helpful. We will definitely recommend and hopefully return with our extended family for them to enjoy it as much as we did.

GOOD RESORT

Resort needs a facelift. Workers are very nice. Monkey's are the main attraction! Beach - not able to swim here, too rocky and too rough, had to use the pool every day, and we are not pool people. Food is fine, you won't go hungry. We went for the monkeys. We were bored by the 10th day due to no swimming in the ocean. I do recommend this resort, for the monkeys.

Sandos Caracol Eco Resort Spa

The Hotel was Fantastic for the whole family espescially the kids, with all the animals or Flora nad Fauna throughout the whole resort. We always travel as a large family group yearly. The age range this year was from 5 to 90 years old. The children had a ball running and becoming very independent here. For the Seniors however, although the resort is beautiful, it can be quit hard to navigate for them. It is very dark at night and uneven walks, so this limited them as to where and when they wo [... read more]uld go out even to eat The distance and then no elevators was an obsticle for them sometimes, so we had to work really hard to get 1 ground floor level for the one couple or they would have been room bound much of the time. ( I had originally requested for all 4 of our rooms to be together and ground floor which did not happen, and for 30,000 dollars should have!!!!) The one thing that saved this group was to get a wheel chair from the resort. Please understand this resort is great, but you need to be a little more forthcmoing on how the elderly will have a tuffer time with mobility here. The Staff here are wonderful and kind and helpful, which it seems a lot of other people take advantage of this and was hard to ignore. Please be kind to them and other visitors. Oh and the beach is VERY rocky and hard to enter the water. There are much nicer beaches around.

Awesome time

We stayed in the Adult Select section. This entitled us to many perks including ala carte breakfasts, lunches and adult only sections. We loved the jungle vibe of the resort including all the animals and the Eco activities. We enjoyed a romantic boat ride with Jesus who truly is a gem. This is the first time we were not ready to go home after a week and the first resort that we identified that we want to return to. Everyone was friendly from staff to other staying at the resort. Only warning is  [... read more]to avoid the timeshare people upon your arrival. Although we were clear that we were not interested we rec'd phone calls throughout the week reminding us about our welcome pkg which we never picked up. Great place for people who want a unique all inclusive vacation.

Good family resort

We enjoyed our stay at the Sandos Coracol eco Resort. There were many included activities : swimming in the cenote, tennis, biking, soccer, kayaking, snorkeling. .. much wildlife to be seen on resort: monkeys, iguanas, turtles, coaties, peacocks,parrots etc.... This resort did not seem over-crowded, we were usually able to find lounge chairs on the beach or by the pool. The food was good, the a la carte restaurants were great and did not require a reservation except for the Japanese restaur [... read more]ant that you must book early in your holiday. Service everywhere was fine, staff are friendly. Our room was good and clean and comfortable. Our room was in the elite section close to the beach and the main pool and had a great view from the balcony ,was worth the extra fee. The beach is not great, the bottom is rocky, though we knew that before going, we brought our beach shoes and made the most of it. We still had fun in the water. Great family resort, the kids loved it!

Awesome resort!

The Hotel, staff, property, everything was excellent. The beach was a little Rocky but about a five minute walk down was nicer. There was a lot of wild life & plenty to do. My only problem was that a week wasn't enough time!

Great Resort

Grounds of the hotel are very natural. The rooms are ok they could be updated. The food was good not great but good. The drinks were great. The service was awesome all the staff was very polite and eager to help. The pools and the water slides were great. The shows were very elaborate. We loved the cenotes and the bird sanctuary. The resident dogs and cats were all very friendly. Many different things to do right in the resort.

Great for kids, not for adults

Beautiful grounds, beach was very rocky, food was good, resort catered to children. If you are looking for a quiet getaway, this is not the place. If you are bringing kids, its perfect. We were not even able to use the main pool with swim up bar. Definitely a kid paradise.

Great hotel

Wonderful place with lots to do. Rooms were spacious & clean. Quite a few kids there though. Food was great at the buffet & a la cartes. Michael Jackson show was great. Staff in the buffet were very hard working and quick. On a negative note, upon checking in, timeshare people waiting behind you. They have Sandoz Caracol shirts on with name tags so you don't realize they are timeshare people until you sit down with them. Another plus would have been to have a mariachi band play somewhere on the [... read more] grounds as we were in Mexico after all. The beach was very rocky so swim shoes were needed. All in all, we were pleased with the resort.