A True Gem

First time staying a Bahia Principe property. The staff were AMAZING. This so evident in the way we were treated as guest. It was as if everyone loved their job. It wasn't about them but rather how they could best serve us and make our stay a joy. Mission accomplished. The Siam Ka'an was one of the resorts on the property with access to the other two resorts, shuttle service prompt and driven by lovely drivers and engaging music. Would highly recommend this resort to anyone thinking of vi [... read more]siting Tulum or Akamal. Thanks Wendy and staff at Trip Central. My deepest gratitude. xxx

Beautiful resort and great value!

Sian Ka'an is a beautiful resort. The grounds are well kept and lush and the buildings are very well maintained. The beach is not the nicest I've seen but they do the best they can with what they have. However, the pools are lovely and numerous which makes up for the beach. Plus the attentive lounge side service can't be beat. The Lobby Bar was my favourite morning spot for latte / tea in the morning. They have an unusually wide variety of quality loose leaf and bagged teas which was awesome f [... read more]or me and my boyfriend was happy with the lattes made to his specification. The rooms were large and nicely appointed. Only real downside was that the A/C was loud but you got used to it. Really enjoyed the food...especially the a la carte restaurants (both at Sian Ka'an and the sister Bahia resorts). Favourites were Alux (Sian Ka'an), Arlequin (Akumel) and Tequila (Tulum). The buffet was good. There were items that were repeated daily (or things very similar) but the selection was broad and as long as you rotated through the offerings, you didn't get bored. Another great thing about the resorts was the staff. Unfailingly friendly and helpful. Most were great...those that were not great, were still good...so no complaints there. Overall, thoroughly enjoyed my 9 day stay and would happily come back. Definitely a lot of value for what you pay. I'm actually considering a family vacation next at one of the sister resorts in a couple of years.

Loved it all!

This was our first visit to Mexico and most certainly won’t be our last. This resort was a perfect, luxury adults only experience! The resort was nice and quiet and if we wanted evening entertainment, there was tons available at the other resorts. The food was fabulous, the service was impeccable and the golf was glorious! We will definitely visit this resort again!

A Relaxing Week

Just returned from Sian Ka'an. It has a relaxing vibe if you are looking to unwind. The pool at Sushi Bar has meditative music playing and beautiful sunny whirlpools to de-stress in. The food at this resort is excellent! Lots of variety and flavourful at every meal. If you are looking for a little more excitement, there is lively entertainment just a trolley ride away at Akumal resort in the evening and also good souveneir shopping at 'Hacienda.' The beach is well maintained at this resort  [... read more]and fish swim alongside you in the clear water! Staff is friendly and accommodating and security made us feel safe. Our room was a little dated and smelled a little musty but was clean and well maintained otherwise. The a la carte restaurants we tried were good and we especially recommend Dolce Vita for excellent Italian food--try the appetizer sharing platter--it is huge and delicious.

Resort is 5++

This resort was by far the best 5 star my husband and I have stayed at in Mexico. The service was top notch, food variety and presentation was amazing and the entire resort was so clean. The rooms were very modern and overall, many entertainment options to choose from throughout the day and evenings. We met a number of couples that were returning, not their second time but 5+ times. We will be back to this resort very soon. It’s a gem!!!

Amazing vacation !

To begin Marnie was an amazing agent. She was extremely helpful through the whole process and her recommendation of the resort was right on! The resort was amazing and was everything she promised it would be. It was beautiful with amazing food and service. Definitely five star.

Amazing experience

This destination was amazing. Food, service, rooms, amenities and staff all 5 stars. Only complaint was they cut back on activities to fill in your afternoons in exchange for “experiences” like tastings

FANTASTIC RESORT

THE FOOD WAS EXCELLENT THE ROOMS WERE SPOTLESS THE GROUNDS WERE VERY CLEAN AND THE PEOPLE WERE VERY FRIENDLY AND HELPFUL CAN'T WAIT TO RETURN. THE DRIVE FROM THE AIRPORT WAS A LITTLE LONG JUST OVER AN HOUR BUT WELL WORTH IT

Great time!

Everything was great, staff is attentive, service is great, food as well. Was always too cold in the room though, could not control temperature....? Beach was nice although too many seaweeds due to high winds and waves....out of hôtels control. It was my first time in Mexico and not the last, rained for approx. 3 mins in 7 days... A la carte restaurants were amazing.... Beware of merchants outside of airport taking advantage of people who are not yet aware or councious of exchange rate.... [... read more]ended up paying $20 for a beer and bottle of water.....ignorance is bliss for some, expensive for others.

Very nice vacation

The stay at the Sian Ka’an was overall very nice. The food selection and quality was fabulous from both the buffets and most of the a la carte’s. The staff, to a person, were very friendly and helpful and although the facilities were just fine, I wouldn’t call it 5 star. There was significant amounts of paint peeling off the ceiling in the washroom. The couch in the room was so sacked out you couldn’t sit on it, which only left the bed to sit on and the stairway leading up to our room  [... read more]had the same trash and dead beetles littered on it until it was finally swept on the sixth day. The coffee machine at the nearby pool bar often didn’t work and if this was a true 5 star should have been replaced and the pool was full of debris and in need of a good cleaning. Having said all of this, it was still a nice vacation and I would recommend this hotel chain to others.

Wonderful resort = Fabulous Vacation!

Absolutely fabulous vacation! Resort was wonderful. Room was fabulous with Jacuzzi and private balcony. Grounds, rooms and facility were very clean. Food was delicious - never had a bad meal and the drinks were never ending! Entertainment was great. Getting around was easy on the tram system. Can't say enough about the beach - always able to find a chair, we were able to swim with fish and snorkel within our buoyed off section and the staff worked hard at keeping the beach clear of seaweed.  [... read more]There were a few rocks but that is expected in Mexico. Although a little long of a drive from the airport, but it was worth the 75 minute drive once you got there! We will definitely be back!

Amazing as always

The grounds were great and service as always. Maid service was lacking this year and replenishment of items to our room and we are not difficult people just nice to have a coffee in the morning, Akumel is where we tend to spend all our time as it's not so quiet. Food as always is very nice and they are so attentive. We always get the penthouse suite for the tub but it didn't work well the jets didn't so we just didn't use it as much as we have in the pass. All in all another great vacation. Wi [... read more]ll be back next year but maybe to Akumel.

Beautiful Resort

The restaurants and food were exceptional! The grounds of the hotel is beautiful, feels like your staying in the rainforest. Good for older couples looking to relax, trolley ride to the beach which is about 10-15 minutes away

Worst Vacation Ever!!!

Resort is not a 5 star, by any means. Pools are old and outdated. Nightly entertainment is very poor. Lobby bar shuts down at 11:00. Rooms are gross. Bed is like concrete even after we requested a foam topper. Rooms are moldy and smelled awful. All a la cartes were booked solid upon arrival except a few 9:30 and 10:00 slots. Spent 75% of our vacation either on a golf cart train or waiting for one to get from point A to point B, mostly to be told no over and over again. Incredibly disappointed wi [... read more]th the resort and also the service The resort is not a 5 star and definitely not luxury. No turndown. No wait service. Not a butler to be seen yet was promised in the advertisement. Frustrating, tiring and exhausting even just to get to and from dinner. We both could not wait to leave the resort. Asked for a ride to the golf course and was told no. Asked numerous trains for rides and was told no. Concierge offered a bottle of wine?? Ummm...what??! It’s all inclusive! Asked for 2 bags of ice for a medical condition and got a half bucket of ice for drinks. I feel the whole resort is a joke and the best part was when we went off resort and when the vacation was over. I’ve been to 5 star resorts along the Riviera Mayan7 times in total. This was a huge letdown. I was actually embarrassed as it was my spouse’s first time to Mexico. My recommendation is do not go here. You will be disappointed, told no a lot, and spend a lot of time riding a golf cart train..or waiting for one.

Great Resort!

Resort was great. Very clean, great service everywhere, and the most friendly staff. Our Air Canada representative who helped booked excursions was fantastic! Food was good, the restaurant foods were amazing. Beaches were beautiful and every resort was full of fun shows, you were never bored! Weather was fantastic, barely any bugs. All in all, would recommend this resort!!

Amazing staff

Thanks to Mishel Romero and his staff for a wonderful stay. They were more than happy to see to all of our needs. There is a shuttle that brings you to all the other restaurants and the beach every 15 minutes.

Great resort

Best all inclusive place I have been, and I have been to many over the years. Food was excellent, place was super clean, grounds are kept very neat and the staff as very friendly and helpful, especially since I was traveling with a walker.

Amazing Value

Bahia Principe has really 4 conjoined resorts in the Mayan Riviera. Their is also Bahia Principe Coba-Tulum-Ackumal- Sian Ka' an is the newest and an Adult Only resort.. You have access to many choices of restaurants - activities - an amazing Golf Course and the list goes on. We found the room was fine & very clean, but the real highlight is the friendly great staff and the food & dining experience was outstanding. This was our 1st visit to Sian Ka'an -but we have been to this 4 site re [... read more]sort a total of 12 times. That is because we always have a wonderful holiday experience here. You have the choice to bring the family and have a great time being busy-or you can come as a couple and relax & be pampered. We will be back...….

Definitely not a 5 star

Was not a 5 star hotel ,stayed one night and changed hotels ( as well as 5 other couples did. ). We all moved to Akumal . The toilet did not work properly , room was older and definitely needs some repairs. There were stains on the he walls . The buildings are old and definitely showing there age. The buffet food was definitely 3 star quality not even close to 5 star. The drinks watered down and service slow . The whole reservation system is a joke and changes daily. Even the formal res [... read more]turants were not up to 5 star. ( they let people in that were not dressed properly ) After spending one night we could not wait to check out and move over to the new hotel . I would rate the hotel at best a 3 star. Don't waste your time just book another hotel.

Relaxing Vacation

This is our third time at the Luxury Bahia Sian Ka’an. We checked in around 5pm, it was fast and efficient. Our luggage was promptly brought to our room. Booking our alacartes was easy. Food at buffet was very fresh and all 4 of us enjoyed it. We often took the shuttle to the beach early and had breakfast at Akumal buffet or the infinity pool at Akumal which is right on the beach. We appreciated how hard the team at the Sian Ka’an beach worked to clean up the seaweed - I feel like w [... read more]e had the best and cleanest beach on that strip! Staff was so friendly with us and we had fun watching them interact with each other and laughing. They genuinely seem happy working here. Many of the servers have been working there for 7+ years! Brand name liquor such as Beefeater Gin, Tanqueray, Havana Club 7, Don Julio etc. was appreciated. Excellent service! Very relaxing We had great weather and spent every day at the beach! One of our best vacations.