First time won't be the last!!!

This was our first trip to Jamaica for my husband and myself. We picked the Luxury Bahia Runaway Bay after researching many resorts. This is a newer resort and is absolutely fantastic and beautiful. We chose a sea view with pool view on the 4th floor thanks to TripCentral as well. The resort is all inclusive and Adults Only which was great. The rooms, service, food and employees at the resort are all awesome. Very clean in all aspects of the resort and if we needed anything we called the front d [... read more]esk and were promptly attended to. The staff are extremely polite, friendly and helpful. Our room was kept clean on a daily basis and the mini bar stocked up continuously. We encountered no problems during our flight or stay which was 8 days and have not stopped talking about next years trip...yes back to Luxury Bahia..

Wondrful Vacation

This resort is fabulous, from the moment you step off the bus the service is excellent. A fun atmosphere where you can do as much or as little as you like. The evening entertainment is made quiet or moved away from the resort to the beach area so those who wish to enjoy a quiet evening or sleep can do so by 11:00. For those who wish to continue the party it is a fun filled night. Their piano player offers a lobby show for every age group , really quite good! The food never disappoints . Although [... read more] the beach at the luxury is a bit smaller there is still lots of room and chairs or umbrellas are brought upon request. The other beaches are available to the guests as well as the pools so there is never a reason to miss out . We will be returning for our third time in 2019.

Luxury Bahia Principe

This hotel was outstanding. Trip central was easy to deal with and our agent was very knowledgeable and friendly!! We had a wonderful vacation. From the time we arrived for the very quick shuttle to the minute we boarded the shuttle to leave we always felt safe. The room service was a little slow but the food was always hot when we got it. The lobby bar was fun at night and the disco played great music. I would suggest they change the way people get chairs around the pool. But swimming in the  [... read more]swim up bar was another option.

Absolutely amazing!

Every aspect of this hotel was top notch! Rooms were beautiful and clean, staff was friendly and helpful. Several beach areas to suit anyone, beautiful pools. Extensive selection at the buffet restaurants, including authentic Jamaican fare (highly recommend!), broad selection for a la carte. Can’t say enough about it!

Disappointing!

We had been to Baha'i in Mexico which was a great experience so decided to try Jamaica. No comparison in service or quality of ala cartes or entertainment! It is a beautiful resort but inconsistent service made it a less enjoyable experience.

Disappointing

Stayed at luxury side, beach ok but Stoney, food ok, pool ok, rooms ok, nothing special. Have stayed at this chain in Mexico and Dominican and far better quality and service. Staff inconsistent with service. Don Pablo is the signature restaurant for these resorts and was spectacular in setting and food at other countries, not so here, also specialty coffee or gluten free deserts not available although offered in buffet! What little entertainment there is is ok but not much happening. Would  [... read more]not recommend and rate a mediocre 4 star.

Inconsistent resort

Hotel pretty enough Services inconsistent, lack of service at the bars in the lobby around the pool it would help if the staff smiled more Buffet just ok Other special restuarants were a joke Seemed to be a lack of supplies every day having to ask for coffee for the room lack of face cloths we got 1 the day we arrived 1 the day we were leaving. On our last evening we were offered a tour of the premises 😟 Lack of entertainment piano player in the lobby ??? Best fun we had was list [... read more]ening to the steel band twice in a week Would not return to this resort Would not recommend this resort

Not a 5 star resort

Even though the resort looks wonderful, they have maintance issues. We experienced safe not working, balcony door won’t locking. Between the method of them checking us in, having to change rooms, safe not working in second room (client was required to be in the room while safe was repaired). These activies took about 4 1/2 hours of our first day. We were not the only clients, we talked with two other couples that had same issues. The food was not 5 star by any means. Plan, standard and s [... read more]ame for every meal. We were unable to make a reservation at any ala Carte restaurant until after 8:30 pm for any night (this resort was not busy). If you like to walk the beach by no means is this the resort for you. My wife and I did not enjoy our stay at this resort and will not return.

Beautiful

Room was amazing food was great people were the best. The pool and the activities around the pool were fun. The lobby bar closing at 11 was a drag. You would have to go across the resort to get a drink. I would definately recommend

Perfect Honeymoon

We had an amazing time at the resort, the grounds are gorgeous and the food was amazing. Staff were very friendly and went above and beyond to make sure our stay was perfect. The entertainment on the resort was great and they had lots of amenities and activities. The beaches were beautiful.

Big resort

Stayed on luxury side Was was nice ...the beach was waist deep at best Restaurants were just ok Buffets were just ok...didnt starve Disco was just ok Room service was slow Room was cleaned great...but cleaned later in the afternoon

Here's what you need to know about this resort - the good and not-so-good

We have been to over 20 all inclusive resorts so it's safe to assume we have a well rounded scope of what to expect. Although there were good points to this resort, I will start by saying it's definitely not a 5 star. It more accurately reflects a 4. It's not entirely clear when you book that there are two sides to this hotel. The Luxury Adult side and the Grand Family side. Here are the pros and cons for you to consider: Adult Luxury side: PROS 1. It's quiet, and doesn't have a busy feel  [... read more]which we appreciated 2. You won't see line ups at the main buffet & the food selection/variety and taste is good 3. The bed was very comfortable -- our room was in the new building, and it was spacious and very nice 4. The pools are big and beautifully lit at night 5. Raymond at the main bar is AWESOME - his happy energy makes everyone smile CONS 1. The Family Side (Grand) appeared to have better features than the adult side. Their lobby is a big open space where you can see the pool and ocean. Even their main buffet had outdoor seating - the luxury side did not which for me personally was a huge disappointment. We travelled south to enjoy the warm temps and outdoors, so having the option to dine outside would have been nice. 2. The lobby on the luxury adult side has a "closed in" feel and your only view is the road. We had 2 full days of rain so our only "hangout" was the lobby. I'm guessing the designer of this hotel isn't an ocean person because even the path that takes you to the ocean resembles a maze - we are intelligent people and it took us 3 days to finally figure out the best way to get us there because it involves walking down dark narrow hallways etc. 3. If you're a beach person, the adult side is not for you - there's a small contained space that is surrounded by rocks which obstructs your view of the ocean. Again strange. 4. The check in was long and a little painful. We had been up since 3 am and had a flight delay -- air transat doesn't supply a meal so we were hungry and tired when we arrived at 4pm. A few other couples sitting with us expressed the same. Yet we had to sit through a group orientation? Tough. Wasn't the right time. 5. The gym is on the family side and it's a smaller room without windows. Felt cramped and boxed in. We always work out on vacations but no inspiration to do so at this resort. 6. **Do not let the women sitting at the desk in the lobby convince you to sit with them for the "scheduled meeting". They warned us on the bus to the resort to ignore their attempts at putting another resort bracelet on you (selling you something). It's a waste of your precious vacation time. 7. I sat down with the concierge the first day to book al la carte (restaurants) and the only availability they had was 9 or 9:30pm for our entire stay. Some restaurants were closed throughout the weekend? So my advice is to book your dinners in advance before you arrive. We went to Picasso at 9pm one evening and it wasn't full but the food was delicious. 8. The spa. One of our rainy days we booked the sauna room. You need to book it and they charge you to enjoy this space. They can't guarantee you will be the only couple occupying, and we weren't. Their steam shower is part of this "package" that you pay for but it wasn't working the day we went. We enjoyed the quiet relaxing spa music, and ambiance but paying money to use a resort sauna felt odd to us. Other locations we've stayed at offer this feature is part of the resort experience and it's always complimentary. 9. It's 1hour 15 minute drive from the airport. Our flight landed at 2pm and we arrived at the resort at 4:15pm. Departure day our bus left at 9:15am and our flight was 1:30pm. Just something to keep in mind if like us (we booked 4 days) you're booking a shorter stay here. To sum it up, if you book this resort with a 4 star expectation, and you're a pool person vs beach, I believe you'll be satisfied.

Amazing Vacation

I love this resort you can stay on the luxury side or take advantage of the large resort its combined with. Easy to get around with the taxi carts.Service was amazing and staff was very friendly. Resort was clean, tonns of activities and entertainment and the food was exceptional. We will more than likely return. Big thanks Danielle Pyette from trip central for helping me book the perfect vacation.

Luxury Bahia Principe Runaway Bay

The hotel was fabulous. Beautiful room, great view, excellent food and wonderful staff. Would recommend to a friend. The beach was small and not that great but the pool was awesome. Our only complaint was traveling with Air Canada. Our flight to Toronto was to leave at 2:30 in the afternoon. Shortly after arriving at the airport, we were told that our flight had been delayed 6 hours which ended up being closer to 8 hours. After waiting in line for about an hour and a half to check in, I [... read more] asked the Air Canada clerk if there were any flights leaving for Montreal, he said yes, I asked if there were available seats, he said yes, the flight left at 4:30 - just two hours after our original flight. I asked to be switched to the Montreal flight, he said he couldn't do that, I asked to speak to a supervisor, he pointed him out two booths down and asked us to step aside, he did not let the supervisor know we were waiting for him and thus his boss kept taking other clients. Our original clerk finally got the "Flight Supervisor" to speak with us and she told us they could not rebook us and we would have to phone the 1-800 number, we asked for the number and she said they did not have it. We could have been home at our regular time, however, as a result of this terrible service, we spend the night, from 2:30 a.m. on in the Toronto airport and arrived home 12 hours late. Our original flight was cancelled because a pilot had taken ill and they had to send to Toronto for another pilot. Air Canada is the worst run business I have ever encountered and neither myself, my husband or the couple we were traveling with will ever fly with them again!

Nice resort

Nice big rooms, clean property Easy check in, friendly staff. Food was quite good. Enjoyed the beach and pool area. Unfortunately, a little large for us as we prefer smaller resorts. Pool and beach service was good

Great Resort

We stayed there ( Luxury Bahia Principe ) from Dec. 5th. to Dec. 12th. and had a great time! The staff was very friendly and all spoke English. Beach was very clean and usually calm in the man made lagoon. We were disappointed that the resort didn't put wash clothes in our room unless we asked each day and even then, didn't always get any. ( we always tip the maids.) The staff ( usually only one person for the large crowd ) came around to take drink orders in the lobby bar very infrequ [... read more]ently, although we always tipped them each time when they did show up. It was a lot quicker to walk to the bar and order directly if you could get near it. All said, it is a very nice place with good food and with a few tweaks would make my rating of 9 / 10 to a full 10 / 10. Signed, George Dring

Beautiful Resort

This resort is beautiful, clean, well maintained, good food at buffet, awesome food at the al a carte. We did Japanese, Brazilian & Gourmet they were top notch. There are lots of lounge chairs available so you didn’t need to reserve one early we went to pool around 9:30 everyday and had no problem finding a spot with an umbrella or gazebo for shade when needed, it was very hot over 30 every day with a slight breeze and some clouds which was refreshing. You can snorkel at the beach in a shelter [... read more]ed area, lots of beautiful fish some coral not deep at all you could stand up. The beach is very cut up not the nices beach but clean and well maintained, The kids area at the Grand is awesome we will have to bring the grandkids. Would definitely recommend this resort the people in Jamaica especially at this resort are extremely friendly.

Luxury Bahia Principe Resort

When we first arrived around 7 pm, I noticed that the sliding door would not lock. I showed the Bell Hop and he said he would notify maintenance. When we came back 3 hours later and the door was still not fixed. I tried to call the front desk and the concierge but no answer. I walked down to the front desk and spoke to the person there. They sent someone up and repaired the door lock at 11 30 pm. The next day we found there was no cold water. I called the front desk and again no answer. I called [... read more] several times. There was no cold water for a day and 1/2. 3 days later when we were at the pool a staff member came by and apologized for the water issue. She said the resort would give us access to the spa or we could receive a credit for purchase from one of the 3 stores on site. The credit was $70usd. We chose the credit. This is supposed to be a luxury 5 star resort. The bar service at several locations were terrible. If you were not prepared to tip you were the last one to be served. I witnessed a confrontation between a staff member (bar tender) and a senior customer. I had to speak up and tell the bar tender that he could not be talking like that to his customer. He should not be raising his voice and arguing with the customer. He agreed and things calmed down. The customer then went to the front desk to complain. The noise from the hallways was very loud. You could hear people from the rooms telling the people in the halls to be quiet. It did not feel like a luxury 5 star resort. On a good note, we were able to eat at 6 of the Ala-cart restaurants. The meals were very good. The beach area was nice and so were the pools. However the pools needed to be cleaned, I noticed the same debri at the bottom of the pool for several days. The under water lighting was missing a fixture and the tiles were falling off. I do believe the resort was under staffed for the amount of visitors there. Some of the people we met were complaining about the poor room service and lack of face towels and shampoo. This is NOT a Luxury 5 Star Resort.

Great time with great people

We had a great time at the luxury bahia principe. Hotel was well maintained and food at a la carte restraints was excellent especially the don Pablo. We met some awesome people on the grand side and spent a good amount of our time there as well. Would definitely recommend this hotel. Awesome jerk chicken.

Great place

The hotel and staff were great, the people of Jamaica are very friendly - we enjoyed our stay and would return to this hotel. The rooms were clean, the grounds were well kept and the food was very good