Great resort, great service

Resort was fantastic, lots of seaweed on the beach but still beautiful,would definitely recommend the swim out room, worth the extra charge, restaurants fantastic, resort staff were friendly and helpful, always making sure we had everything we needed. Would go back!

Nice resort

Everything was beautiful, service was great food was great the only thing I would say this resort could improve on would be there entertainment throughout the day and evening, the resort was dead after dinner time

A great time

Enjoyed the resort very much. They are new, but trying really hard to deliver on the whole experience. Always lots of chairs by the pool...great modern feel to the place. Would recommend. The staff were really great.

Amazing resort.

The hotel was beautiful,clean and the staff was always there to help. The pool was a little cold for my liking but everyone else thought it to be refreshing.would recomment it for a R&R.great value for your money.

Not a 5 Star yet a few good points...

First review yet experienced traveler...this resort was not a 5 Star...Yes, food was AMAZING...but it lacked much on everything else...the rooms..cold and stark..and marble...get ready to slip n slide when wet if not careful...the service...some of them were awesome..others cold and rude. My friend left some coins on the bar and the bartender said to his friend in disappointment that is wasn't even enough to by candy. Rude! He didn't realize I spoke spanishl. The beach...rocky and lots of seawee [... read more]d...The management...POOR...the Head Manager not impressed with his lack of sincerity or efforts to accommodate a PRE-Arrival direct call requesting for side by side rooms as I was travelling with my man and my single best friend. We wanted rooms together to no avail nor appease ...offering us the worst rooms of the resort WAY at the back corner far from EVERYTHING was NOT cool...He was rude and not at all pleasing with his fake smile and "sorry, there is nothing we can do". We heard that statement a plenty...The maid service...took $10 bucks from counter assuming it was tip for him! Not cool...also...they re-used our towels (into a cute elephant) but that were the ones left in the tub to replace. The bar area is pretty quiet EVERY night...except friday's CASINO night with play money. So..if you are a couple...that wants a fine meal every night with BAAAD house wine with not much socializing and few requests...this is the place for you! If not stay away not worth it!

Quiet and relaxing resort:)

Everything was so easy to walk to compared to the Sunset and Riviera resorts. To go out in the water at beach you must wear shoes but you can walk long distances in either direction. The room was very uninviting and super impractical but we weren't there for the room. Just one mirror and no privacy. Big tub in the middle of the room. Made no sense to me. Separate "room" for toilet. Such a crazy waste of space. Drinks and food were the norm nothing really over the top. Staff were most hospitable.

Resort was nice...different...but nice

We had an excellent week at the Platinum Yucatan Princess. The resort was different...we found the "modern" decor a bit different and a bit cold. Extremely clean and the staff were, for the most part, very courteous and helpful. Resort was only about half full so it was a bit quiet. Expected more night time activities...the activities the resort had wrapped up by 10:30 or 11:00 pm and were pretty mellow. Food and liquor choices were good. Beach was nice.

Good resort

The buffet restaurants not much variety compare to other resorts I have been to like the Riu's and Bahias. Swimming pools are exceptional lots of choice the grounds are very well manicured the A La Carte Restaurants very good entertainment at night was ok, the service in some area's lack but overall this resort should be 4 rating also the room was very nice but facing construction site for there is a new Yucatan adult resort being built and almost completed so I guess that is part of expansion.  [... read more]Would recommend to anyone it is god for value but by far not an Iberostar, Riu, Bahai.