Peaceful Retreat

The hotel was well laid out and very close to the beach. Rooms were sparse but with extremely comfortable beds. Food choices were plentiful and delicious. Drinks were premium quality and always served with a smile. The staff provided outstanding customer service and were eager to please. My only complaint is the evening entertainment was boring and needs improvement. Yoga and meditation on the beach is a delightful experience. Snorkelling is phenomenal and I highly recommmend it.

Snorkeling and relaxation paradise

I highly recommend this resort to people who enjoy snorkeling and relaxing. This small gem offers excellent food and nice rooms. The staff is very friendly. The atmosphere is relaxing. There are many areas where you can sit and just enjoy the moment. During our stay, we’ve seen lots of tropical fish, turtles, stingrays and even and an enormous puffer fish!

A Hidden Gem

This is a smaller cozy resort with an amazing location and a superb staff. A culinary delight , the food was excellent . Very peaceful and relaxing atmosphere . Extremely clean . We will be back Soon .

Very Good All Inclusive

Very clean small resort with friendly polite staff. All the food was fresh and delicious. The service was better than any resort in the area. Beautiful rooms all facing the ocean. Step out of your room right into the ocean for excellent snorkelling and SUP. Highly recommended compared to other monster resorts in the Myan area.

Great Resort!

We stayed March 9-16 at this newly renovated property and loved it. Things that set this resort above most that we have stayed at were the location and the wonderful staff. First, Akumal bay is stunning, and offers some of the best snorkelling anywhere in the Caribbean. The hotel is stretched out along the beach so that each room has a beautiful ocean view. Large rooms, all with balconies and a hot tub and since this is a relatively small resort, everything is close by. I don't think we have eve [... read more]r stayed at a resort where every single staff member was so happy and so accommodating. They really do go out of their way to ensure you have a great stay. Overall, totally happy that we chose this resort, and although we have yet to return to the same resort twice, this one might be the one that gets us back.

Relaxing Mayan Riviera Resort

With only one or two exceptions, the staff of the Akumal Bay Beach and Wellness Resort were not only friendly, but very accommodating. The dining experience was very much above average, with a well stocked buffet experience and a few a la carte restaurants that strove to be exceptional and in fact were quite good. The beach front and ocean were wonderful, but of course many, many guests chose to leave towels reserving the chairs and lounges all day long, despite a never enforced hotel policy aga [... read more]inst such infantile behaviour. Sea turtles were abundant within a short swim. I would advise all those who do not want the around the pool party scene with really excessive volume to the music to request in advance a room in one of the two buildings not adjacent to the pool. Pools are not heated and chilly at first. Be aware that while elevators are planned, they are currently not available.

Loved it!!

I loved this resort, Its not a huge one but thats another reason we liked it. The staff were absolutely amazing, they could not do enough for you. We went to all of the restaurants and loved them all. The only negative thing I could say is that it was still under construction but it did not bother us as we are early risers, we were on vacation so we do not spend much time in the room anyway. We will definately be back!!

Great upgrades - resort is changing

Akumal Beach Resort - now Akumal Bay Beach and Wellness has undergone a tremendous change - most great, a few not so much. Rooms have undergone a needed refresh and my family particularly enjoyed the mini-bar (though limited) and the jacuzzi. WiFi in the rooms is an added bonus. Room service is available which we did not use once. 24 hour snack bar is great and the new restaurant offerings are nice, though we only went to the steak house (Brazillian). New sushi bar and additional bar is great. B [... read more]ar service at the beach is also new and excellent and helpful! Bali beds at the pool are ridiculous though and now there is only room for 20+ people around the pool - has changed the vibe. The additional palapas on the beach are nice, though now are claimed by 8 in the morning! New wellness centre is beautiful. The future will depend on how the new Secrets Resort opening next door will impact the use and traffic on the beach. Potential noise issues as well for those in Block 1. Block 4 is the quietest and where we were located which we loved. We miss the beach bar, which was demolished in the upgrade and sale of part of the property to Secrets. Best beach anywhere! We will go back for sure!

Beautiful Resort with Amazing Service

This resort has beautiful spacious clean rooms with excellent beds and amazing views from each balcony. The food is wonderful and the service excellent. The evening entertainment is just okay and the beach disappointing (too much coral and seaweed).

Great resort

Very nice clean resort with all new rooms. All the rooms the are a good size but the fact the bathroom doors are smoked glass not sure how good that is for families. The hot tubs on the balcony is nice but takes up most the room on the balcony..The resort had a turndown service in the room at night which was nice cause they would bring clean towels. beach towels in the room was nice. Restaurants (we didnt go to Brazalian) but all the others had very good food and choices. Buffet was always good. [... read more] The pool only had big beds and no loungers. The beach was great snorkelling was really good. Not sure if the resort can hold a sold out resort. The last few days of our holiday more rooms opened and it seemed very crowded. Not enough washrooms. Overall we had a great time would be worried to go back again cause the resort might feel too crowded.

Great Location

Amazing beach and grounds. Able to snorkel right out front of hotel. Recent renovations almost complete. Very clean. Staff very good, especially the entertainment group, (Mirna, Kira, Alejandros and Leah). Public washrooms are in short supply. Room washrooms provide little privacy. Alacarte food very good. Really good 24 hour snack bar.

Wonderful Resort

Had a great vacation. This resort had the best beach and swimming that we have encountered on any of our past vacation retreats. The rooms were very clean and well kept. The only thing that they should do, is make the bathroom and shower stall a little more private and also provide dresser drawers rather than cupboard shelves. The view from the balcony was amazing. Every room has an ocean view and the Jacuzzi hot tub on the balcony was a fabulous treat. Every room has one. The food at all the re [... read more]staurants ranged from good to excellent. Our favourites were the Buffet, the Seaside and the International Gourmet restaurants. All of the staff were fabulous. Extremely friendly and helpful, especially Oscar at the front desk and Alejandro the manager of the Buffett restaurant. Oscar went out of his way to procure us a snorkel kit, due to guests borrowing the equipment, and not returning them so others could use it. They should charge a fee for those who keep the gear longer than an allotted time or keep it overnight. On the bright side, the snorkelling is amazing and only a short distance off the beach. Saw so many large sea turtles munching on the sea grass on the bottom, along with hordes of fish (thanks to Oscar and Alejandro). The entertainment is a bit on the quiet side, but this is what most of the people vacationing here were after, very relaxing and peaceful. They did have some good bands playing in the evening under the thatched pavilion, even requested some Freddy Fender songs and they were sung beautifully. The paddle boarding was wonderful, could only manage to do it on my knees though, getting old. The bartenders were great along with the drinks. They made changes to some of my drink requests account of being diabetic. All in all, we had a wonderful time and would definitely return again.

Beautiful Beach

The Good: The beach is beautiful, great snorkelling on most days, well taken care of. All sorts of palapas, bar service on the beach. Yoga mats set out all over. They also put towels out with books for people's enjoyment which no one ever used. Most of the food was excellent, especially the gourmet restaurant. We didn't try the Japanese or Mexican, but the buffet was great, the Brazilian, not so great, the food on skewers was mostly raw inside, wouldn't recommend it. They have a 24 hour snack ba [... read more]r, which was great when we showed up the first night. They also have 24 hour room service, which we used once and was ok. They have a one man band as well as a 3 piece mariachi band that wander the resort beach area and restaurants. There is also a sushi/bar right on the beach, the sushi was great. Pools are in excellent shape. The resort was spotless, every where you looked someone was cleaning. Our room had a king size bed and was really comfortable. They were beach towels in the room, also robes and the view was amazing, the washrooms were basic shower and toilet, no indoor tub, and the toilet didn't have a private door, just a swinging glass door that was open on the top and had a big gap where it should have come close to the wall, the small fridge was stocked daily with 2 beers, a bag of chips, chocolate bar, 2 juice boxes, sparkling water, spring water and 3 different cans of pop. The service was amazing throughout the resort. The drinks were cold and the cappuccino's were excellent and for the most part the food was very good. Now the bad. There was very little entertainment in the evening. The music in the front lobby was jungle music or something weird. I get they are trying for the wellness thing, but it was not very good. In the lobby bar during the day the music was horrid as well, some sort of electric thing. The really bad was that there was ongoing construction, which we knew about, but didn't think is would be done in the room above us the whole time. They would start around 7:30 every morning, banging and hammering, sawing, etc, it was horrible. Then the maid would come banging on the door around 8 am, expecting you to get out. It was quite shocking. Then on our 2nd last day, there was a horrible odour of sewer gas and when we came back to our room in the afternoon, we couldn't get rid of it. It seemed to be coming through the air conditioning, so no air that night, which meant not much sleep, then constant banging first thing. As for recommending this resort, I'd say wait until the reno's are done, which are almost done in the building we were in, and there is still one whole building that is being worked on. It needs some work to get it up to the 5* rating they are hoping for. So we had a good time, we got to snorkel with the turtles, rays and barracuda's just to the side of the resort. We found the little village of Akumal, with some markets, vendors, artists, etc. just a walk down the beach. The drinks were cold and the cappuccino's were excellent and for the most part the food was very good.

Resort is under major renovations

great beach, the problem is this resort is currently under major renovations, would not stay here until next fall when the resort should be fully renovated. The staff are excellent , great beach and nice pool (only one available at this time). I was not impressed with the construction , paid for a penthouse suite they are not available at all.....