Royalton Grenada Resort and Spa: Royalton Grenada Resort

For the most part we were pleased with the Resort. The room we were assigned on check in was not acceptable, a terrible, strong musty smell. We notified the front desk and were eventually provided with another room. We also had a problem with service at the French restaurant. We eventually just left and went to the Buffet. We had waited about an hour and a half before leaving. We saw many patrons who arrived after us receive their orders and leave . The staff were great, friendly, helpful  [... read more]etc. The food at the Buffet and service was also very good and had many varied selections. We also enjoyed the entertainment in the evenings. There was always an abundance of fresh beach towels. Coffee in the morning was only available at the ice cream, pastries and coffee shop. Every morning there was a large number of people waiting. We mentioned to Mgmt that having a self serve coffee urn available in the morning would be effective in addressing the long wait. If you do not have a cell phone you were unable to participate in a number of things, this did not seem right.

Royalton Blue Waters: Worst resort I ever stayed at in the Caribbean

The hotel advertises paradise and a 5.star resort and amenities. Since our arrival, nothing was prepared, organized and nothing in the hotel was working. The kids splash area was not working on most days. The hotel was operating out of only one tiny elevator and the staff was also using the elevator and holding it for minutes at a time at different floors and even going in with big carts instead of giving guests the priority. All staff members looked inconvenienced when asked a question. If you  [... read more]travel with small children, this hotel is not for you. There is no way to get any food at the entire resort from 11am to 12:30pm. This is lunch time for most vacationers and for children who need access to food. Only if you have the deluxe ocean view room which was a really nice room with an amazing view is when you have the option of room service but it takes at least an hour for the food you order to arrive. If the restaurants are closed for an hour and a half and it takes an hour to get a room service order then what's the use? When you try to walk into a restaurant and take food out, the staff will always give you a hard time and then tell you will let you do it just this one time. Like they're doing us a favor like we're begging for food. This vacation cost $600 for the week. Out of that $5000 was for the resort for 2 adults and a child for 7 days. This is not the type of service that's worth this kind of money. We've been to countries like Cuba and received better service and more of a wow effect from 4 star resorts in Cuba than what we received at the Royalton Blue Waters Montego Bay. When I read all the negative reviews, I thought I'll keep an open mind and will try to enjoy and have our own experience but unfortunately, I am surprised that even easy going vacationers like us could be this disappointed in everything. Maid services and filling the bar fridge were missed twice and even when I called to alert them w hours have passed and it was nearing our son's sleep time and no one had come in to clean and when I called the front desk no one answered. I immediately went to the lab bby and there were 5 people behind and front desk. I lost it on them and I told them how unprofessional it is the ignore the calls when they are all just standing there. That's when they finally started to get things rectified. Even the restaurants we were not able to find any spots to book on any. It should be organized in a way where every guest gets to try a different restaurant each night but that's not the case and the staff don't seem to care to help you. They keep telling you to try again tomorrow or go every hour to see if anyone cancelled or didn't show up. It is ridiculous and laughable that you have to jump through hoops to get a dinner reservation and still would not be successful. Finally when I showed my do satisfaction to the 5 staff standing behind the desk is when a supervisor was one of them and she after hearing me yell fixed 2 reservations for us on our last 2 days of our stay. We watched many guests saying it was their worst experience and we even saw a guest crying saying she want a to leave and go anywhere else but there. Overall, we had a good vacation and we enjoyed the weather, the pool.and the beach but that's about it. Bad service, bad food, drinks sweetened using aspartame and other strange tasting sweetness. Sink in the room was clogged most of our 7 days and there was a couple.of days with Luke warm water and no hot water. Very slow services every where Just not worth the money. We give this resort 2 stars for service, 3 stars for food and 4 stars for amenities.

Royalton Saint Lucia Resort and Spa: Beautiful resort!

The grounds are beautiful, the room was spacious and had the promised ocean view, the food in the buffet and the restaurants was delicious and a good variety. Restaurants can be reserved ahead of time using the app, no waiting in line. Most of the staff was really friendly and helpful.

Royalton Hideaway Riviera Cancun: Beautiful resort

Everything was ok just maybe more Spanish music .People very hard working.Room service is good too.Our house keeper was Amalia ,she is very nice and she kept our room clean all the time.We will come again

Royalton Bavaro Resort and Spa: Beautiful Resort

The resort is beautiful and most of the staff were hard working and friendly. Our butler Domingo was great. "Superstar" and Walkieria at the Diamond Club pool were exceptional in looking after us. The same could not be said of the Diamond Club desk employees. They were indifferent to the point of rude. I feel there are too many Diamond Club patrons for them to provide the service expected. When you have to sign in on the arm of a lawn chair and then wait two hours for a room, I felt this was not [... read more] acceptable. We had arrived at 3:00 P.M. and did not get a room until 5. The food was good . The best restaurant was The Hunter Steakhouse, quiet, excellent service and great food.

Royalton Hideaway Riviera Cancun: Awesome Resort!

The customer service was wonderful and the food fantastic, plus all the amenities one could want - no complaints or issues, we were very happy overall with our stay… many bars and pool options, the beach was also beautiful.

Royalton Hideaway Riviera Cancun: A very big resort with lots to offer

Rooms were great and kept clean. There were a variety of restaurants that meets everyone's food tastes and needs. The waiting staff were great in the restaurants. But there were timing issues with the arrival of dishes. ie many times appetizers would be served at the same time as the main dishes. Coffee or tea are not offered after meals in the main restaurant but was available in the main buffet restaurant. Making reservations for the ala-cart restaurants when you first get there was a  [... read more]challenge. They showed booked solid for the week. We contacted the concierge and once we tipped him $20.00 US, he (surprise) who was able to get the times we wanted for our dinner reservations. When you got into the restaurant there were always empty tables no matter what time slot you were booked into. This also carried over to the pool bar service. It was generally good as long as you constantly tipped or if you were a woman in a bathing suit. Service slacked if you did not tip. That was frustrating as it is suppose to be all inclusive. But on the whole it was a good experience and the weather was perfect.

Royalton Negril Resort And Spa: Service at Royalton Negril: Disappointing in Some Areas

My stay at Royalton Negril was a mixed experience. While the resort itself is beautiful and some staff members are genuinely friendly and helpful, service inconsistencies and maintenance issues made the trip less enjoyable than expected. One of the biggest disappointments was the condition of the room. The shower was broken, and even when it worked, the water pressure was extremely low, making it frustrating to use. Despite reporting the issue, it took a long time for maintenance to respond,  [... read more]and even after they did, the problem wasn’t fully resolved. For a resort that markets itself as luxury, these types of basic issues shouldn’t be happening. Another downside was the service, which was slow and, at times, lacking altogether. Restaurants had long wait times, and drinks at the bar often took much longer than expected. While some staff members were great, a few were outright rude, which put a damper on the experience. That said, most employees were friendly, but they seemed overwhelmed, likely due to staffing shortages. The resort has potential, and the beach and pools are fantastic, but the combination of room maintenance issues, slow service, and occasional rude interactions made it hard to fully relax and enjoy the trip. If management focused more on staff training and resort upkeep, it could be a much better experience. Until then, I’d only recommend it to those who are patient and willing to overlook some major service flaws.

Royalton Cayo Santa Maria: Royalton Cayo Santa Maria

Hotel was beautiful and grounds well kept. Staff very friendly and helpful. Food was good and had a variety. Beach beautiful and lots of chairs available. Breakfast by the beach with diamond club was great, saw a dolphin

Royalton Blue Waters: Beautiful resort overall

My family and I had a great stay overall. The resort grounds are so beautiful and cleaned so well. The room layout is one of the best I’ve seen. Every room gets a water view. The food was good but not great. The drinks were awesome and a ton of variety! The restaurants are almost impossible to book and we had a horrible experience at the steak house where we waited over 90 minutes for our food only to come out so bad we couldn’t eat it. This was our worst experience for the week. The service is [... read more] great overall throughout the resort though. The resort workers for the most part are very pleasant but a few workers especially bartenders clearly did not want to be there and were miserable and difficult to interact with. They ruin it for the really hard workers. We did find the entertainment to be not that great especially during the day. Mind you, we were not in the hideaway so perhaps better entertainment there. Overall, we were pleased and enjoyed the impeccable views and gorgeous resort. I would give it 3.7/5 stars overall!

Royalton Splash Punta Cana: Meh

Dated; broken lights; mediocre food - not what we were expecting given Royalton freely adds "luxury" after their name everywhere we looked. The app for booking a la carte res was terrible. It gave us a res on a night when the restau was closed??... It also constantly crashed. Nothing was simple or easy.

Royalton Grenada Resort and Spa: False Advertising

We feel completely ripped off on this vacation. We purchased the Diamond Club package which boasted upgraded amenities, alcohols, swim up bar service and NONE of that was offered. 1. Swim up bars ALL closed and have been for more than a year 2. Staff are miserable and make you feel stress due to their unhappiness 3. Restaurants and lunch venues were ALL missing items every time we went 4. Butlers never showed up once on our vacation 5. Had to fight to even get an iron or club soda  [... read more] 6. Diamond Club lounge had cold finger foods that had been cooked and sat out for hours 7. Cock roaches in the stairwell for days without being cleaned 8. Wait times between courses was ridiculous (waited 1 hour and 15 minutes between salad course and main entree in the French restaurant as an example and when the entree arrived, the steak was thin and full of grissle but they recommend an upgrade to a tenderloin for $120 USD? What a joke). 9. Ocean almost impossible to enter. Full of large rock along the front edge and could be made available if the hotel actually cared. 10. Service is horrible at best. Rooms are out-dated and we had area rugs beside the beds that were black with dirt and stained. Gross. 11. Food quality is that of a 2 star hotel, not a 4 plus. Buffet was the same every day....low quality and the same food day after day 12. My sister fell at the pool and staff didn't care if she was hurt or not. Her drinks splashed all over other guests and she asked the bartender to see if someone could clean it and the bartender said "there's nobody around to do that now" as she stood there with a mop in her hand. My sister ended up cleaning it up with a glass of water. Disgusting behaviour! 13. Diamond Club Manager said he'd call me back the next morning after I aired my concerns with the service and lack of promise to what I paid for and he never called back the ENTIRE trip. This hotel I believe is owned by Marriott. I feel that this has been extremely mis-represented. Between my wife and I, my sister an brother-in-law, we spent $16,000 to visit this resort based on false promises promoted on your website. This should be ILLEGAL. I may need to seek legal help as we have been duped.

Royalton Hicacos Resort and Spa: Royalton Hicacos

13th time in Cuba, 1st time to this hotel and an adults only in years. Pros: - beach down this end of the peninsula is beautiful - probably 3 km long, 200' wide and pristine sand - very spacious room and most comfortable bed we've ever had in Cuba - grounds are gorgeous and very nicely kept, lots of trees for shade and ambiance - immaculate tennis and pickle ball courts - no shortage food staples with eggs, meat, fish, fruits, fresh breads available every day - staff are very attentive, [... read more] polite and friendly - Diamond Club - for us, worth the value - access to Italian restaurant for breakfast & lunch breaks up the monotony of 7 days of a buffet, exclusive access to 4 a la cartes, conceirge and lounge were great if you decide to use the services, free boat excursion (which we skipped) CONs: - very minor but short on some basic supplies in some places (e.g. napkins and ice cream spoons) - a la cartes pretty generic but again, break up the monotony of the buffet If you've been to Cuba and understand it's limitations as well as it's redeeming qualities, I would recommend this resort

Royalton Grenada Resort and Spa: Royalton Grenada

Paid for diamond service and received anything but Were better off staying out of diamond service and would of received better service, more friendly staff and would of been much happier and closer to amenities Did not have access to swim up bar because it has been closed for approximately a year, top shelf alcohol was extremely limited, butler service was a joke even with tipping Not access to acceptable food at diamond club section and believe it or not, there was not one ice machine on t [... read more]he premises Definitely not a five star resort- at best 3.5 Very disappointed due to false advertising and would not of picked this vacation because there is much better value out there

Royalton Negril Resort And Spa: fantastic resort for all ages!

Overall, loved the hotel. Staff are incredible, helpful and friendly. One even remembered me from a year and a half ago. There is something to do for all ages and the kids club and kids area is fantastic. The beach is beautiful with white sand and clear blue shallow water. Some of the rooms are a little tired but I imagine there will be some updating going on soon. Good variety of restaurants and overall the food is really good. You know you are at a great place when the first thing peopl [... read more]e ask you is how many times you have been there. Record we got was 13 years and running ! Highly recommend.

Royalton Riviera Cancun Resort and Spa: a big deception for us

Many issues : -Base sewage odors inside the room, bathroom and outside the patio I couldnt sit down there and I can't put my clothes to dry. -My face and son's completely changed . (iritation and pimples) I never had any skin problems. We both came with clear skin.We had stomach aches and diarhee. -My son's eyes got burned -I falled down due to negligence the roof was leaking and there was no signage. I still have back pain We request a full refund as it was a disaster. We did not enjo [... read more]y our vacation and found the hotel not honest at all.

Royalton Hicacos Resort and Spa: Beautiful beaches!

This is our 2nd time at this resort and 5th time in Cuba. We love Cuba for the beaches, amazing people and service. The service at this resort was great especially at the breakfast buffet, a la cart restaurants, and beach restaurants and drink service. Mixed drinks too strong, but the beer is adequate. The wine is pretty good as well. The beach is stunning and the staff always set you up in your lounger. Our butler made 2 reservations for dinner at the beach and Caribe.  [... read more]That was nice noting we were not diamond club and therefore not able to make reservations. The a la carte restaurants had nice service and food was ok to good enough. Again, remember it’s Cuba. The food is what we expected. Fresh fish at dinner, and eggs for breakfast are always my go to, and you can’t go wrong with these. Lots of fresh vegetables and fruit. Limited bananas. Also if you like meat at breakfast, there is only lunch meat, chicken nuggets and wieners. No surprise for us, and we just stuck with eggs, fresh crepes, which were very good, chickpeas and fruit. Good selection at the buffet for dinner, and we enjoyed eating at the beach for lunch. The fried fish and salad were great. Overall quiet resort, but some of the live entertainment at restaurants and lobby bar were quite good and enjoyable to listen too. Good mix of age groups The staff really like American and Canadian dollars vs. Cuban pesos. (No coins) I am not a pool person, but it looks fine. Rooms and balcony are big but tired looking and everything worked well. Other highlights : Ice cream bar (guava, peanut) Freshly pressed sugar cane juice Sunwing rep service was great and we got a private transfer for our return trip to the airport which I would highly recommend. This resort is a safe bet and good quality overall for Cuba which is why I came back and brought some friends too.

Royalton Hideaway Riviera Cancun: Great weather and Food

We were at the resort from Feb 25 to March 7 2025. It was very busy due to US march break but the staff did well. Room -Initially we did not get the room we booked but, after escalating to the manager we got into the right room. -The room was very nice big shower, nice bed, good A.C and view of the ocean. -We were suppose to have daily minibar replenishment but on several days this did not happen We avoided having to go to the almost standard timeshare presentation but were asked a few  [... read more]times and provided incentives to attend Food -There is no separate buffet for adults only but a separate section in the main buffet. -There are only 2 restaurants on the hideaway section so you will need to eat in the none adult area if you want variety -also book the restaurants early in the am as they fill up fast. Beach/Pool - Next to impossible to find chairs at the pool if you dont get up real early, they do have bali beds that cost a fortune. Best option is to ask a pool boy for assistance as they do 'reserve' chairs that they can give you. Beach is nice with long area to walk but warning signs about crocodiles and their where some sightings when we where there

Royalton Bavaro Resort and Spa: Great resort

We went a family of 4 with two teenagers. We had a great time at this resort. The lazy river was fun, bring your own floaties though. Food was pretty good, but we aren’t picky. The beach was beautiful and the drinks were delicious. They workers are the resort were fantastic and cheerful. I would definitely recommend.

Royalton Hideaway Negril: Good Vibe Resort

We absolutely loved our stay at the resort. The staff were always very friendly and happy. We normally stay at the beach more than the pool but the entertainment was always a lot of fun and the bartenders were great. The food was absolutely delicious and the selection was great. We were surprised at the security for when you walked the beach you are definately looked after. If I had to suggest one little improvement it would be there needs to be more than one coffee bar.