Wonderful time!

We loved our ocean front room! The beach was gorgeous! We took a day trip to Pilar Beach and the sand there was as soft as baby powder; we enjoyed the clean beach with beautiful views & a clear ocean to see lots of fish. We relaxed and celebrated our anniversary with wonderful service and beautiful views.

OUR FAVORITE RESORT

Pullman - Collections Area June 9 - June 23 First we want to thank the people that made our stay so special. Jean Luc - Manager, for your warmth. Appreciate everything you did to make our stay memorable. Ariel- Collection Consierge, there to help in way he can & has been a great friend to us for the last 8 years. Esequiel- Head Waiter Italian Restaurant, also a special friend for 8 years. So wonderful to see you both again. Jose for his great smile and hugs and service. Aldo, Afredo a [... read more]nd Yohanny, 24 hour Restaurant and Collections, Happy Buddy at Beach Bar, and Alcides for our before Dinner drinks. Our Maid for her great service and attention to our needs. Beautiful Beach, Pools and Accomodations. BUT the best part of Cuba is the People! Sincerely Deanna and Ken ban people are genuinely

Great resort!

We found the Pullman Cayo Coco was very clean! Staff was friendly! Service was good! Food was surprisingly good! Beach wasn't like the other Cuban beaches I have been too was kinda disappointed but not surprising after last year's hurricane. Overall great resort!

Nice resort!

The room itself was alright and room service was great. We had to change rooms as the ceiling started to leak and also the toilet did not work properly. Toilet problem remained in new room though but other than that it was fine. Buffet was alright as well but it would be nice to see some seefood instead of keeping it all for the collection section. A la carte restaurants were great especially the Japanese and Cuban one. People tend to avoid this last one but they really should try it if t [... read more]hey want to try something new. Snack bar was very good and staff there very friendly! Special thanks to George who always has a great smile for us even if he is swamped with work!! Lobby bar personel very friendly as well! Only experiences I did not enjoy was that every time I asked questions twice at the front desk, I could tell I was "bothering them". No smiles and abrupt answers from them. Every morning I had coffee in the coffee/tea shop and I loved the view and the quiet there. Also, the same waiter was waiting for me with a latte and a great smile (thanks!) . But my last morning he was not there and the waitress had a fit (she was screaming and all attitude and gesturing me to leave) when she saw me sitting down (she would not serve me I had to go to the bar) because she could not set up my table for lunch since I was using a table (it was 9 in the morning and her set up was for lunch..the other 30 tables were ready...). The barman had to calm her down. She did the same to another couple. But everything else was great and we enjoyed our stay a lot! Great entertainment teams and very friendly and great shows at night.

Very good resort

Very good resort, quite, clean and fairly new. An excellent entertainment!!! Food is pretty good for Cuba, beach is amazing. Very friendly staff. Kids club is very good. I would definitely go there again.

Beautiful

This was our first time to cuba and we were very impressed. The resort is beautiful and brand new and modern, the pool and beach area was awesome and the staff was amazing as well. The food got a little repetitive but still was not bad. The a la cartes were delicious, italian is a must!! I highly recommend to anyone wanting to visit cuba, also loved that it was the first resort stop from airport only a 15 min drive. We will definitely rebook when we choose cuba again!

Wonderful holiday

Wasn't sure when I first arrived....had read the most recent reviews and was a little worried about all the problems people the previous week had run into................check in was late.....but waiting in the lobby wasn't all that bad.....bar service there was wonderful as were the drinks. I had an oceanview room in building 34.....lovely............only problem was that the coffee maker didn't work...........nor did the one that replaced it. Weather was up and down........but that is beyond t [... read more]he control of the hotel.........again, the lobby bar was a nice retreat! The pools are amazing..........so many. No problem ever getting seating or shade. Food was not bad....always something to eat. Service was prompt. Took a tour to the city of Moron which also included a sugar museum, an alligator farm, lunch ( soooo good) a speed boat ride and a stop for a pina colada.............enjoyed the day so much!!!!! and thought it was well worth the money. Entertainment around the resort was well done..............only went to one show in the theatre area. My overall impression was made by the staff.............everyone was so pleasant...........and their memories were impressive in terms of remembering what I wanted to drink or what I had done the previous day.............so friendly and caring!!!!!! Linguistic abilities are to be admired

Beautiful resort

We’ll organize and friendly invironment. Area is always clean regardless to weather condition. Walking distance to the beach and accessories are well accessible. Friendly guest. Resort is perfect for young and old specially for young couples with toddlers and up. I conclude as a grandma grandpa that this one resort of many is just perfect.

Best time ever

Resort is modern, clean and quick drive from the airport....service was great, food was excellent, pool and beach were awesome!! Few people that really stood out were Riggler at the lobby bar, David who was our waiter at the seafood al acarte, Wilbert the bartender at the beach bar and Joseph who was the chef at the beach restaurant. All excellent employees and really added to making the trip that much more enjoyable...thank you very much!!!

Pullman Cayo Coco DON'T GO

This was our first and last trip to Cuba. We waited 6 hours upon arrival to get our room. We had sewer back up in the halls , we had sewer back up in our shower . Most of the staff was unfriendly and lazy as there we dirty dishes and garbage all around the resort. The grounds were in terrible condition . The beach was terrible, too much sea weed on the beach. Too many broken shells. The French restaurant cooked our salmon so much it was grey and crunchy. The buffet was almost unedable and the fr [... read more]uit was all from a can...SAVE YOUR MONEY go elsewhere!!!

Very Good Hotel

Overall the hotel is very nice. The beach isn't the best, but that could be because of the hurricane season. The pools are very clean. Wish there was more entertainment around the pool. The room was very nice. I would go back again.

This resort is amazing

This trip is the fourth time we returned to the Pullman since its opening.I cannot say enough about it.The staff is amazing, the food is delicious and the beach is breath taking. Plan to return again in November.We have been to Cuba 24 times and this hotel has been our best experience.Highly recommend.

Wonderful week at the Pullman

We thoroughly enjoyed our one week vacation at the Pullman! Would definitely go back to this resort. The rooms were very modern and clean, comfortable beds with a great ocean view. The food was excellent with lots of choices. Japanese restaurant was delicious. We went back for another night. Great staff, very attentive and had lots of fun with them. Thank you Trip Central for all your help with our vacation.

Great trip

The hotel and the grounds and the staff were incredible! Was our 2nd time back and look forward to our 3rd. Our favourite part waa sitting by the pool watching the entertainment poolside as well as our morning and evening coffees in the lobby

Amazing Resort!

5/5 Staff Awesome Rooms always cleaned to Perfection Pools clean Food Plentiful Beach Wonderful Drinks awesome Entertainment Everynight Music Top Notch Reception Greeters very informative Wifi hit and miss

Great resort

First thing is the food was great which surprised me because of what I have heard in the past. The staff were wonderful and we would go back in an instant. They have done a great job since the big storm but need to get more covered cabanas on the beach but that will come with time. VIP lounge at airport is the best, will always purchase that as well as priority lines.

Ten at the Pullman

Just back from the Pullman where ten of us enjoyed a fun filled vacation. Special thanks to Yamila, and Jaime in the buffet and Pedro in the lobby bar for their kindness. We will never forget Danny and Ninito for their energy and the talented xylophone musician for his love!!!

Good vacation

Hotel is beautiful - lobby is amazing and rooms really nice. No issue with water, hot water, a.c. .... All great. Hotel sits on amazing stretch of the beach and sea. No rocks in the water and very min grass. Beach is long and wide. Negative is that all covered huts are taken early so left are one that aren't fully covered or none at all. Almost impossible to be on the beach without being protected from the sun a bit or my case fully. People get up at 5am to reserve those covered huts so be  [... read more]ready to get up early or bring tarp to cover ones without cover. There should be way more huts and all should be fully covered. Food is typical Cuban and after 3 days all taste the same. Meat isn't cooked all the way which is not good for chicken or pork so pay attention. Beach and pool grills aren't run efficiently at all so be ready to wait for food as they cook per order instead of cooking food and serve as cooked. Service is slow - even with tipping be ready for slow service. Also pay attention to exchange rate and money you get in exchange for CDN$. Resort run out of beer for the whole morning and beach towels for one day. Find it interesting that after all complaining about US and US$ from Cuban side got charged in US$ at the airport duty free shop for stuff we got there. Flights with sunwing to Cuba and back were excellent, airport experience in Cuba was really good.

Beautiful Resort

The Resort is simply amazing, Everything thing is in close walking distance and very, very clean. The dinner buffet was a hit and miss, Breakfast and lunch Buffet was good. They had 3 egg stations every morning, with very little line ups. Staff always had smile on their faces and very helpful. Shout out to Yoislanka Mederos who always had a smile on her face when we came into eat. We spent time in the Cohiba Lounge - Lazaro Gonzalez, Yanetsy Madera, Denise Marti and Ernesto Contr [... read more]eras Marin really and truly made our trip very special. You really need to visit these individuals. I have only 2 small complaints: 1) saving of beach chairs/pool chairs. You need to get up very early to reserve your seats. Not too many shady palapas at the pool area. 2) Beds are really extremely hard. Overall would return in a heart beat!

Would Be a 5-Star Review If We Didn't Have to Change Our Room

I'm going to mix in tips for future travelers with my review, so strap in. My wife and I just got back from a week-long trip to Pullman Cayo Coco. It was our 2nd trip to Cayo Coco, first time at this resort (first one was to Memories Flamenco two years ago, which I may allude to). Room 1 (bad): I'm going to start off with our worst negative experience which is the only reason why I couldn't give 5 stars. When we arrived, we were given a key to room 21009. Let me tell you, if you get handed [... read more] a key to this room, request a room change immediately. Don't even look at it. First off, and probably least importantly, I had requested a room on the 2nd or 3rd floor, and I was given a ground floor room; this was a personal request and not the responsibility of the hotel per se, so I don't hold too much against them for that. The problems were much worse than that, though. First, there were small blood stains on the sheets. Second, the view from the room is of garbage and a shipping crate behind a barbed wire fence. Third, the bathroom doors did not close. Fourth, the toilet did not flush (I actually fixed this myself, I had to reattach a piece in the tank which had come loose and prevented the tank from filling). Fifth, the TV remote didn't work (flat out broken, I swapped the batteries and it still didn't work). I immediately went to the front desk and asked for a room change, they said I'd have to wait until the next day and would replace the sheets that night. Took them over an hour to send a staff member (we missed dinner time at this point) to "replace them". I put that in quotes because they didn't replace them; they pulled the bloody sheet off, folded it up and put it on a chair (yes, they left it in the room), and then pulled a fleece blanket that was in the closet onto the bed. At this point, we were so exhausted from the travel and lack of food that we just went to bed (my wife slept on the couch because the bed grossed her out so much). First thing in the morning, I went back to the front desk, listed off everything that was wrong, and was told there would be nothing available until the next day. That wasn't good enough, so we went to customer service (an office downstairs by the Japanese restaurant), and demanded a new room. Magically, a new room was available, but the guests were still there and were told it would be ready by noon. At noon, we went to the front desk to get our key, it was not ready. We grabbed lunch, went back at 1, still not ready. We were told to "relax and enjoy the amenities", which was an insane thing to say in that circumstance. Finally, we talked to someone else, an angel who was actually willing to help. Regrettably, I didn't catch her name, but I think she was a supervisor or a manager because she wore a white shirt as opposed to the green shirts the other staff were wearing (Jean-Luc, if you read this, she was working during the day on April 13). She immediately got on the phone with the cleaning staff and boogied them along, and our room was ready 20 minutes after she got involved. She sent a bellhop to our crappy room to get our luggage and drive us over to our new room in building 43. She literally saved our vacation, and I'm pissed I didn't catch her name. Room 2: Gorgeous. It was still on the ground floor but whatever, that was never a dealbreaker. Clean, modern (for Cuba, compared to Memories it was basically a suite), and comfortable. The bathroom was gorgeous: nice shower with perfect pressure, modern fixtures, the tub was snug but I'm a tall guy. We were in building 43, in which there is not a bad view because you're either looking at the lagoon or you're looking at the nice courtyard, plus you're far enough away from the pool so you don't get the noise from the lobby and pool area if you're sleeping/taking a siesta. The mini bar was stocked daily. Food: The food in Cuba is what it is, just like anywhere else; some people like it, some people don't. My comparison is only to the food at Memories Flamenco. I gotta say, the food was great in comparison. We skipped the a la carte reservations we had because we were more than satisfied by the buffet, so we could eat on our schedule and know we were getting a good meal. I personally really enjoyed the rice, the beef and pork dishes they had prepared, the pasta bar, the fish grill, the desserts, and if they have the flambe fruit when you do, get that, immediately. My wife enjoyed the roast chicken and potatoes, the carrots, the rice and mince meat (she mixed them together), and the hamburgers. For lunch, by far the best option is at the snack bar when the guy has the charcoal grill going. I had the best BBQ chicken there I have ever had, no exaggeration. The snack bar itself gets a little busy and the wait can be long, but the food is decent (I liked the Cuban sandwich). Drinks: The drinks were all great, pretty standard for Cuba. The coffee was excellent, both just the standard coffee and the fancy stuff. One lacking element was mango nectar, get on that! Entertainment: The entertainment staff were all great, nice and energetic even when audience participation was lacking. If I had any complaint, it's that I wish they were up there more! The evening shows at the theatre were good, but just okay. The one exception was the Rock Show which was absolutely fantastic and got everybody pumped up, especially the baby boomers who basically creamed when they played AC/DC (I'm a millenial so I was more partial to when they broke out Zombie by The Cranberries). The band was extremely talented and knew just how to pander to the crowd. The lobby and restaurant musicians were all great. Pool: The pools were excellent. A good mix of shallow for kids and entertainment, and deeper for actual swimming (nothing overly deep; I'm partial to a very deep pool but I feel like that's rare in general nowadays). You may have already read some reviews that finding a shaded chair is a chore, and that is true. On our pool days, we were up at 6am and at the pool by 6:15, and a lot of the chairs already had towels on them. Our biggest beef was that people would reserve chairs, and then not show up for like five hours, and then stay for 20 minutes and disappear again. This is a difficult situation. You can't blame it completely on the hotel, because this obviously starts with a few obnoxious tourists, and then everyone else is obligated to do it as a necessity, but at the same time, the hotel should have stepped in and basically removed any unoccupied towels from chairs at, say, 7am. Tough situation, lots of blame to go around. If you're going, you basically have to do it if you don't want to fry in the sun, but I would say, be the better person and actually stay at your chair all day (minus swimming, bathroom and food of course) instead of the obnoxious tool who makes a bad situation worse by reserving a chair all day and actually using it for 20 minutes, because eventually someone with less self-control than me is going to take your towel off the chair and throw it in the pool. Beach: The beach was also fantastic. At Memories Flamenco, there was a lot of volcanic rock on the beach which meant you had to wear water shoes basically all the time, but not here, all white sand and shells. I heard somewhere that the beaches in Cuba have been a lot sandier since Irma, I don't know if that's true or not, but I wouldn't doubt it. There is a battle for chairs with shade, similar to the pool, but not nearly as instense. The battle is moreso for the grass cabanas and blue chairs (more comfortable than the white chairs), but you can go down mid-morning and still get one of gazebo-style shelters with the white plastic chairs no problem. It was pretty windy the majority of our trip but the one calm day (before it rained) we went out on kayaks, which was great. The water is gorgeous and warm, the beach is extensive and clean. Resort: The resort itself was very modern and clean. It was built in 2015 I believe; it looks a bit more worn than that but at the same time, it was hit by a devastating hurricane not long ago and you would never know it. The lobby is gorgeous and expansive, and has a great view of the pools and ocean. The resort is laid out nicely. Lots of bars available. The fitness centre is definitely one of the better ones I've seen at a hotel or resort, although a few of the machines were out of order. We didn't use the spa but it looked nice, especially the massage tables overlooking the lagoon. They have tennis courts and a shared basketball court/soccer pitch. They have table games by the pool (ping pong, foosball and billards). The theatre was a good size and the chairs were comfortable. I'm not a smoker but I heard lots of people commenting positively about the cigar bar. Apparently there's a sports bar somewhere but I never found it. Service: I already vented about the service when I tried to get my room changed above. Beyond that, I found the service excellent: the food service, bartenders and housekeepers especially. Special shout out to the guy at the snack bar charcoal BBQ who make me the best BBQ chicken ever, the guy at the pasta bar at dinner time who was always a pleasure, and the guy who did the flambe fruit and made presentation a priority. Overall, I couldn't recommend this resort more. Had we not received the worst room in the resort at first and had just gotten the room we spent the rest of the week in right off the bat, this would be a 5-star review. If you're looking for a week of good food, good drinks, friendly people and rest & relaxation, Pullman is a great option. We would definitely go back and recommend to our friends and family. As a bonus, here is a brief comparison between Memories Flamenco (with Diamond Club) and Pullman, just because this was something I was looking for before we booked, so maybe someone else would find it helpful: Rooms: Pullman is better Food: Pullman is better (even with the reserved Diamond Club seating at Memories, we almost never had an issue getting a table at Pullman) Drinks: Tie Entertainment: Memories is better Pool: The actual pools were better at Pullman, although it was easier to get a shaded spot at Memories Beach: Pullman is better (even with the reserved Diamond Club beach at Memories) Resort: Pullman is better Service: Memories is better Overall Value: Tie (as long as you get Diamond Club at Memories). That said, if you can spare the extra $$, the cleanliness and modernness of Pullman is worth it.