Sandos Cancun: Great spot!

Loved this hotel! The food and drinks were superb. Not too busy but also fun activities to do throughout the day. Lovely beach area and we could always get a spot. The room was very clean, spacious and stocks with drinks. We will be back !

Sandos Cancun: Very nice place

The room was clean and ample, food was good(fish tacos in the trop). Lots of room available around the pools. Staff are friendly. Location is nice. Down side would be the hotel next door blocks the sun a little early.

Sandos Caracol Nature Resort and Water Park: Excellent resort

Lots of activities included. Different restaurants, very nice food. Very good service. The beach is kind of rocky, but bring the appropriate shoes so you can enjoy. Anyways, there are many other things to enjoy your time there.

Sandos Caracol Nature Resort and Water Park: A great week in Mexico!

We really enjoyed the resort. The grounds were very clean and well maintained. We felt very comfortable and safe no matter what time of day or night. All the staff were very friendly. We are not resort people so we don't have a lot to compare it to. Speaking to other guests who have stayed at many different resorts, this resort is far superior to many in this price range.

Sandos Caracol Nature Resort and Water Park: So much to love!!

Not sure where to start....we loved everything about this amazing resort!! We loved how natural and eco friendly it was. From the cenotes to the reusable drink cups!! It’s a big resort so there is lots of walking from your room to the po and beach and then back up to the water park and restaurants. The pathways are beautiful with so much to see. There is wildlife everywhere. We loved seeing the mobiles, coyties, peacocks, iguanas and beautiful birds. The cenote and the jade river offer beautif [... read more]ul on resort excursions as well as the walking paths to the waterfalls and suspension bridge. We also loved the bike ride to the ruins. Aka iguana kingdom!! There were giant iguanas everywhere!! So cool!! My kids, 10 and 14, enjoyed the water park, pools and the beach! I do recommend water shoes for the beach as it is rocky and seemed to have a lot of sea urchins. The beach itself is beautiful with nice white sand, palm trees and plenty of lounge chairs. The water is a bit hit and miss. Some days it was seaweedy and a bit smelly in areas. Then the very next day it would be beautiful and clear. We loved all of the restaurants and food choices. The Riviera and the Japanese are must visits!! We loved all the staff and the local people. They were very friendly and professional. If you spend time on the beach the massage people get a bit annoying, but just smile and say no thank you. Just remember they are trying to make a living. We loved the beach photographers with the red shirts. We got beautiful family pictures. We also went out fishing for four hours though a company on the beach. Ask for Elias. He’s the best!! We stayed in the eco family penthouse suite. There was more than enough room for our family. The kids loved the big balcony bathtub and the double showers was great for getting ready at night!! The nightly entertainment and shows were very well done and great for the whole family!! There was always lots to see and lots to do. There was yoga, Zumba, aqua size, pool games and sports, bingo, beach volleyball happening all day everyday. We definitely recommend this resort and would go back in a heartbeat!!

Sandos Cancun: Very good Resort

Hotel was excellent,staff as well,excellent food ,rooms are very good and clean,can’t complain about anything about Sandos...pool staff great Israel,Danielle,Fillippe,Elisabeth,the cooks all bar staff ,especially Stephen at the Japanese restaurant

Sandos Cancun: Small and attentive resort

This is the first review I've written in ten years going south, so it's short & to the point, the way I like them. Pros: Nice property, nice rooms, great staff, really good restaurants, (no reservation, no issues) Cons: Over-shadowed by the monstrosity next door (Secrets) leaves the pool area covered in shade at 2:30 PM daily, (move to beach). Have to request a mini bar re-fill. A BIG issue for me, was the constant hotel push to get us to come to a sales pitch to upgrade to their "member le [... read more]vel" pkg.

Sandos Finisterra Los Cabos: Beautiful resort

Resort was beautiful. Staff very friendly and made a real effort to remember you. Food was one of the best I have had at an all inclusive. The view from the resort were amazing. Fantastic to be able to watch whales from resort.

Sandos Playacar Beach Resort: Great Resort

We stayed for a week at this resort over March Break. It was clean and eco-friendly. We had issues the first morning with our shower and our toilet but they were quick to respond and resolve with no further issues. There is an opening with shutters from the bathroom into the bedroom which is inconvenient but not a deal breaker. You couldn't see through but the light shone through from the bath to the bedroom which is disruptive at night. Lots of choices for restaurants so we could eat at a  [... read more]different place daily and the food was quite good with lots of healthy options. Staff were all friendly, no matter who it was, everyone said hello. The attempt to sell you on the Royal Elite program was a nuisance but I gather happens at all resorts. Overall a great week!

Sandos Playacar Beach Resort: Not as advertised

Trip Central and Air Canada were excellent, booking and flights were without hassle and on time. However, beware of the fine print. Having stayed in a number of Adult Only Resorts, this Sandos advertises an adult only section,which is accurate. But, they fail to mention that the restaurants are not adult only. In fact my wife and I sat next to a screaming child at dinner one evening. Don't go here if you are expecting an adult only experience. Also, I don't understand why there was canned beer [... read more] in my room, and available at 2 Select Club bars, but the bartenders refused to give us canned beer at the beach or pool? The final item which I detested was the seemingly endless sales pitch by the Sandos staff. First of all, they ask you to visit the "travel desk" to book return transportation to the airport, but the real intent is to sell you an excursion. They also ask you to visit guest services for a tour of the resort, again, the real intent is to sell you a time-share. Same deal at the pool, always being asked to go on a boat trip or get a massage. I don't want to be bothered on vacation, they should make you aware of the amenities, but not ask everyday.

Sandos Playacar Beach Resort: Fantastic, in every way!

Sandos Playacar is an amazing resort. It's beautiful - everywhere. The beaches are spectular as are the pools and grounds. It's property, grounds, pools and buildings are spacious, the restaurants are fantastic and the staff are welcoming, warm and attentive. Our first visit at the beginning the first of March 2019 and we are already planning on getting a group together for next year!

Sandos Caracol Nature Resort and Water Park: It was ok.

The resort is beautiful, everything I wanted in a resort, jungle, animals,cenotes,beaches waterslides, and old ruins which was wonderful to see. Unfortunately the services were lacking, we had a upgraded room with 24 hour room service, but you had to call and call and call to get it. And if you were lucky they actually brought it. You couldn't just go get ice room service had to bring it, me and my husband were kind of sick there ( maybe bad food or swimming in the cenote) anyways we needed ic [... read more]e for ice water cause all the water supplied in the room is warm. We ordered it a couple times and never came. Then I was determined to get ice so I called and ordered it didn't come 3 hours later I went down to the front desk to just get some they couldn't let us do that someone had to bring it. After 7 hours after my first request it finally came. We booked a cenote tour when we got there they didn't have enough equipment so told us to come back the next day meanwhile we had planned most of the day around that. Our room smelled moldy but I aired it out it got a bit better, but we had a serious ant problem like they would crawl on you in the middle of the night and freak you out, I talked to someone about it and nothing was ever done. My mini fridge was restocked once in the whole trip I asked for it to be restocked three time they never did, I gave up complaining. And the last day I was walking through a path and came across a small cenote the gates were open for it and there were no signs saying don't swim in there, the only signs we seen were instructions on how to swim in it (like no sunscreen and stuff) so we swam then some guy came along and had a fit at us for swimming in there. A simple you can swim in there would have been fine but he was rude and mean. The restaurants were ok, I liked the Italian one the best, the Mexican one was the worst. Restaurant staff were pleasant. Like I said I loved the facilities but not the service. Probably the worst service I have recieved out of the 5 other resorts I have been to in the Rivera Mya, Don't buy the upgraded room it's a waste of money. Really loved my travel agent though.

Sandos Caracol Nature Resort and Water Park: Amazing resort for family

We were 2 family of 4 and really enjoy it. I would probably not go there if i was looking for an adult/couple getaway. Kids really enjoy the aqua parc and main pool. Beach was rocky but we knew it so we brought some shoes for it. There was alot of activities and the kids liked the zumba on the beach. Thumbs up to Gisele and Ricardo. Also Azael at the pool bar. Funny guy. Found food really good compare to a few resort that we did in Mexico. Los lirios (steak house) was really good. Th [... read more]e wait time was long but worth it.

Sandos Caracol Nature Resort and Water Park: Eco resort

Too big, lots and lots of waking to get anywhere, staff couldn’t keep up to demands of all the guests, pool was filthy too many people in a little pool, no beach. Lineups for food out the door and around the corner... wouldn’t give American change when u bought something always felt like you were being scammed. Neat concept but a real let down.

Sandos Caracol Nature Resort and Water Park: Exceeded Expectations

When reading some other guest reviews prior to our visit, my expectations had been lowered. I've since concluded that many of these reviewers may simply have been seeking levels of perfection that did not match the price range of what they were paying. We travelled with grandchildren and found the resort well suited to the interests of children with all the animals and nature as well as wading pools, play centre, water park and beach experiences. After departure of the wee ones, we upgraded t [... read more]o Adult Select club and enjoyed the quiet pool, the upgraded room and the Bali Beds by the beach and the beach club. Of course there were some minor issues but we found the staff were prompt in remedies. The food choices were ample and tasty. The peacocks were very beautiful - it was a slight shame that their loud evening calls were not quite so beautiful. Yes entering the ocean is a walking hazard with the rocks but we knew to expect this. A traditional sandy beach would have been lovely but not enough to miss out on the monkeys and coatis. We knew about the Eco fees the resort has to charge - these were done on check-in which is likely a much better idea than the hotel collecting on checkout. There was a bit of a sales pitch for their Royal Elite Club but it was not a hard sell. Would recommend Sandos Caracol for those with an interest in nature and wildlife or for those looking for a family retreat.

Sandos Caracol Nature Resort and Water Park: Amazing resort

Great resort for kids, with tons of activities to do. Jade River snorkel was amazing, kids club is a great place for the kids with tons of activities for them. If you like a resort with a beach, and ocean to swin in, this place is not for you. Not much of an area to swim in. Definitely bring water does. Pools were large, but busy. Water park was awesome for the kids. 55 inches in height is required for the large water slides, and for the medium size water slides you must be under 55 inch [... read more]es. Steak and Fish, and Italian restaurants were really good.

Sandos Playacar Beach Resort: Enjoyed my stay.

I found the staff to be friendly and helpful. The food was fine and the beach was fabulous. For me though, the evening shows were hit and miss but I was there for the day time. All in all, a good week.

Sandos Caracol Nature Resort and Water Park: Beautiful!

We had an awesome experience for our first all inclusive destination holiday! The resort was beautiful, food was great, and the staff was amazing! We would recommend this resort to our family and friends.

Sandos Caracol Nature Resort and Water Park: Great for kids

This was the first time I stayed at this resort, and I chose it for my son's 8th birthday and I have the following pros and cons Pro - Clean resort - Able to see a variety of animals ( monkeys, peacocks, coaties, iguanas) - Great service - very small language barrier - Always pool chairs available - Lots to do on resort ( segway tour, snorkling in the cenote) - Water park Cons - Large resort with lots of walking - Extremely rocky in the ocean - I had money stolen from my bag in [... read more] my room - I didnt find the nightly shows entertaining at all. My 7 year old son asked to leave 5/7 of the shows - Not much selection on buffet Overall I think it was a good resort, but will not be returning

Sandos Caracol Nature Resort and Water Park: Perfect Family Resort

The resort in a whole is amazing, but very big. So much for kids to see and do between the water park, the beach, the pools, just even general activities like walking or biking the trails! Animals everywhere! I would highly recommend this resort for families. We went with my daughter and grandson and it was definitely worth the experience. Since we are a couple in our mid fifties I doubt we would return as just a couple. The ala carts were good but the buffet was a little repetitive. However tha [... read more]t being said we never left hungry. Staff very friendly and attentive. Oh and the beds and pillows were probably the most comfortable out of any all inclusive we have stayed at in the last 10 yrs!