Catalonia Yucatan: Room Review

We were originally in the comfort room, which was hugely disappointing. The door lock didn’t work, it was outdated, and looked nothing like the photos. We had to upgrade because the room was unacceptable. The upgraded room was lovely.

Catalonia Riviera Maya: Aweful resort

The stay was an absolute nightmare — cockroaches and ladybugs in the room, zero water pressure in the shower, and noises from the hallway and people getting busy in neighboring rooms. As for the amenities, restaurants, and bars, they were a complete joke. The food lacked flavor, had bad quality, and to add insult to injury, they recycled leftovers like toasting old bread to use as croutons in salads. Everything shut down at 11 PM, and you couldn't even get a drink afterward. Room service of [... read more]fered a laughable three items after 6 PM. The disco club and sports areas reeked of rotten humidity, making it nearly impossible to breathe. To top it all off, the place seemed to be infested with some rat/squirrel hybrid creature. They were everywhere—on the beach, in the lobby, in the corridors, between rooms... This was a disastrous experience. My advice: STAY AWAY

Catalonia Bavaro Resort: Okay resort

Resort is huge! Nothing is close by. The grounds are well kept and clean. Wish they would spend time taking care of the rooms as they do the grounds. The buffet offered a variety of foods, which was good. But everything was very salty. The ala carte restaurants was good, except Terrace. Not recommended! Staff at the resort needs to be given some training in being friendly and inviting. Found the staff preferred not to speak English and pretended they could not understand what was being said. Roo [... read more]ms in the family section if the resort is less desirable. The toilets do not flush, the water in the face sink does not drain, the stand up shower gets flooded while showering. There are not enough towels in the rooms and housekeeping cleans only what the eye can see. Our washroom mirror had stains all over and was never cleaned. My headboard was made of rattan and was filled with dust. The linens was not being changed so I had to leave a note for housekeeping to change it. The fridge in the room is a waste if time, it was not keeping anything cold. The pool is ok but do not expect pool towels. Be careful using the cups at the pool. The bar people basically dipped the cups in water and called rhat washing it. I got "washed" cups with lipstick stains. We went 2 days without pool towels and was skeptical to use our room towels because we were not sure if we'll get new ones. The beach is awful. Full with seaweed. No one day we could've use the beach. Be very careful of the West Jet tour guide for Saona Island. We took this tour and he actually took off leaving 8 people on the beach. Just by chance someone saw him with some of the people leaving we had to hurriedly gather our stuff and run to catch up with him. In the weekend the resort is taken over by the locals, who got preferred treatment. Was there anything good i can say about this resort.....the grounds were well kept. This vacation I was counting the days I had to leave and get back home.

Catalonia Bavaro Resort: Hotel Nightmare

This hotel rooms needs revamping and the staff needs training on how to accommodate the guest. Upper management needs to be more responsible for handling the staff working under their leadership. We did a day trip via the West Jet agent and they forgot to tell us they were leaving. Thank God one of the girls noticed and ran for about 10 mins to catch up with the guide to let him know we’re were coming. My biggest regret was asking the price of a bracelet to be told I cannot afford to buy it  [... read more]twice this happens to our group. Who these people think they are? We don’t pick money from a tree we work dam hard. There were so many issues with the rooms for members in our party. Towels were limited, leaks and clogged shower and toilet. Being Locked out of your room the safe won’t open it was just to frustrating

Catalonia Bavaro Resort: Punta Cana

Catalonia Bravo resort is not what I expected. Would like to get back my money. Poor service and room was deplorable. Bathroom area too small. Had to beg for them to change towels. Door key would not work. Keep having to go to front desk to get another 😒

Catalonia Bavaro Resort: NOT an amazing hotel

The rooms were very poor furniture damaged. AC leaking water all day. Safe rusty and not working. Shower flooding drain not clearing water. Tub large duty stain. Did not use it. There was a large crab like bug in closet. I was stressed and fustrated .It took 1.15 mins for someone to come. I used a tiwel at the door to block and bugs.They egnored me when I asked to be move. Food good. I would like my money back or a % of it

Catalonia Bavaro Resort: Dated resort rooms need upgrading

Worst vacation ever, shout out to Kenia, very pleasant hostess, made you feel welcome with her smile and warm hug. Ask for 2 beds, got a king size and a cot. When my sister ask for another bed, associate at check in said none was available , but it's ok because he can fit on the cot. Beach towels was a no show if you got there after 11am. Some food items was good, but some too salty. Melencia at the bar was very pleasant, always had a smile on her face. Beach was ok. Trip to Sanoa island was o [... read more]k, food was a disaster chicken was undercook. I want my money back!?

Catalonia Riviera Maya: Perfect Vacation Resort

We upgraded our room to the Privilege Suite with the private pool and it was the best! What a wonderful resort, staff were so friendly and accommodating, food was delicious with so much variety. I would recommend this resort to anyone looking to have a safe and relaxing vacation.

Catalonia Royal Bavaro: Not so good

We stayed on the adult side the beach atmosphere was good. What the draw back for me was no communication when we landed at airport, we were lost when we finally got to resort. Wanted to eat and drink but nothing!!! Had to buy a bottle of wine for room! The food was so pretentious, we ended up on the family side for food. Extremely expensive being a Canadian consumer, which was not understood. I don't mind tipping at all was expecting that but wow everywhere you turn you couldn't get a [... read more]way from it .don't get me wrong I tipped waiters, bartender, the lady who cleaned rooms anyone that I could because you felt obligated or they just didn't see you. And the words of entitlement on flags omg..I'm by far entitled. That was so embarrassing Then to end the trip we sat in the lobby waiting for our bus to airport only to find out that axel of wheel broken" and we had to pay 30 us dollars for a cab to airport. I asked why we couldn't go with someone else and got a story witch was absolutely crap! I would never return or even tell anyone to go unless you ate a pretentious human !!!!!

Catalonia Bavaro Resort: Not the best unfortunately!

We have travelled the Caribbean well over 20 times. We have been to DR 3 times. We were going with a large group and this resort was chosen for us already. Many of us suffered from horrible food poisoning after eating at the italian restaurant. Everyone that had the chicken that night. Those who were sick were in their rooms for 1.5 days wasting their vacation and were still under the weather and not able to fully enjoy things for several days. We witnessed many unsanitary conditions when it c [... read more]ame to food where visible, I could only imagine what was happening behind closed kitchens. Raw meats being cooked on open grills (chicken especially concerning) using the same tongs to handle raw meats as to serve the customers cooked foods with. Birds being allowed to walk all over food in the buffet and seeing feces on fruits. I'm sure this country has health regulations but they were not following them here. I'm sure many other visitors have fallen ill as well. Only about 50% of the staff was happy in any way to be there working. Only in Dominican have I experienced this. No towels, no hot water for 2 days. Electrical wires exposed outside my children's room. Never again will I go back to this country or book this resort chain again. I feel very ripped off we lost 1.5 days of vacation due to illness and experiences many other inconveniences considering the money we paid for this resort. Star rating should be lower until they step it up!