Haven Riviera Cancun: Fantastic Resort In Mexico

Resort was overall superb and highly recommended. Food was excellent with a lot of variety and was well-prepared. Serving staff were always accommodating and attentive. Only criticism of food was to make sure that the excellent soups (and morning oatmeal) are served hot, not warm. The coffee shop was excellent and friendly and had lots of tasty treats throughout the day. Sometimes it would have been nice to have a coffee right after lunch with the delicious desserts at the buffet, ( [... read more]nice finish to a great lunch). The service overall was excellent, professional, accommodating, warm and friendly. Our room attendant was wonderful, efficient and made lots of little extra touches to make our stay and room special. The only suggestion for the room is to try and get rid of the musty smell. When we got home, all of our clothes and luggage smelled musty. The pools and beach were wonderful. The beach was cleaned of the ocean grasses daily. The beach attendant for drinks was great. The gardens and grounds of the resort were impeccably manicured and maintained. It was wonderful to walk about the resort which was so clean and beautiful! Our butler was wonderful and helpful. The spa was very nice too. Special shout out to the 2 performing sisters and all of the Mexican dancers and singers, and to the musicians who all gave us great afternoon and nightly entertainment. Thank you for a wonderful vacation!!

Hyatt Ziva Los Cabos: Great staff do your research before going

This resort has a lot of entertainment but no place to just quietly enjoy the beach. Constant and loud music all day everywhere. No swimming allowed at the beach so think carefully about what you are looking for. We booked an adult only experience - this resort certainly is not. Will never use Air Canada vacations again. They were not honest.

Margaritaville Island Reserve Riviera Maya: OK Resort but had not noticed there was no beach.....

Although this hotel was new (2023), there were a few issues. It was a nice hotel, clean. What was disappointing was the there was always something no longer available, whether it was drinks, (menu removed after the order was placed), certain main food items at the A La Carte restaurants (ex: Osso Bucco, etc). Certain wait-staff at non A La Carte restaurants were non attentive - for example : Other customers would come in after us, served by their wait-staff, and departed before we were served. T [... read more]hen, Half of our table was served and either received their main course before the appetizer, and were finished well before the others got their meals. Reason for this was the restaurant was full - which it was not. I've been to a lot of All-inclusive resorts and this one was unfortunately not up to standards.

Krystal Grand Los Cabos: Not bad, not great

The hotel was good, the staff were excellent, especially Pedro, Angel, and Julian around the adult pool! Overall I had higher expectations, the buffet was mediocre, to be expected I guess. New Year’s Eve was a let down, all restaurants shut down except the buffet, where we had to sit with 6 other people, or The Grill, which we would have had to pay $320 USD to be served at that night, couldn’t even get a drink after the pool bars closed without a long walk to the lobby. Ended up ordering a p [... read more]izza and walking to the OXXO for a pack of beer, happy new year! At least we had a private setting in our room. For my first trip to Mexico I will say it was enjoyable but not worth the cost. I can travel to Florida or California today for the same time and half the cost with a car rental, won’t be able to drink or eat the difference that’s for sure. Sorry Mexico, I won’t come back unless I see value for my money.

Grand Oasis Riviera: Would not return or recommend

We just spent the last 7 days at the Grand Oasis Tulum. This was a long awaited holiday trip from Dec. 25 to Jan. 1. We had 2 rooms, were a family of 5 and I will never stay at another Oasis property nor would I recommend to anyone. I have done many all inclusive vacations and our stay here was BY FAR the worst experience. Checking into kids room (18, 15 and 12 years old) and it has ONE bed. My room with my husband has a bathroom that’s leaking, moldy and filthy. For the kids, we ask for a [... read more] cot. Hours later, none received. I have to deal with this at 10pm after a day of travel on our first day of “vacation”. Kids were put in a temporary room that night. My husband and I took the kids original room for the rest of our stay. This was a downgrade from our initial oceanfront room that we had paid EXTRA for. Rather than do the right thing and either put my husband & I in an equivalent cost room, or at least offer us some sort of compensation. I was asked to agree and sign something saying that I accept that I wont get a refund. Which I did because I’m tired, on vacation and going in circles. The kids were assigned a new room the following day. It appeared ok upon initial inspection, since it had just been cleaned. A few hours later, it SMELLS horribly of sewage. Can’t open the patio door for fresh air. Bathroom is gross. We don’t have the energy to deal with changing AGAIN. Thought that with it being cleaned everyday, they could make it work. Housekeeping NEVER came despite at least TEN requests over 5 days. No toilet paper, no towels. The no reservation system across the restaurants is archaic. Waiting 1 to 2 hours to get in, IF you get in. The Maki Taco restaurant took us 2 tries on 2 different nights to get in and the food was revolting. Quite literally some of the worst food I’ve every had. Overall the grounds are in shambles. Everything is falling apart or is patched together (not well) to make things look OK. The beach and grounds are not kept up well. There was garbage that sat in the same spots every day. The first thing every morning should be a sweep by staff - this is BASIC. Although the buffet has a lot of options, the food for the most part is quite disgusting. At checkout, my 15 year old son had taken off his bracelet in him room. We were not advised that upon departure we’d have to have the bracelets cut at the front desk. With our shuttle for the airport out front waiting to go, the guy at the reception desk is not letting our son leave. He was rude and essentially holding our kid hostage. We had to go back to the room (which is a long walk away) dig into the trash for the bracelet. The staff were great. Such good people, they made it bearable and we had fun with them. The beach is beautiful. We travelled with another family who share the same sentiment. Their toilet overflowed, took forever to get it fixed and then even longer for housekeeping to come and clean up the mess. The whole time we were there, we heard many other guests sharing the same stories and/or trying to change rooms. Trust me. Pick another resort.

Secrets Vallarta Bay: Great food, great service

My wife, my 20 something daughter, her boyfriend and I stayed at secrets the week before Christmas 2024. The service was great at the market cafe and all of the specialty restaurants. The food was also terrific. Our room and the hotel was clean and I felt the staff went above and beyond to ensure we had a good time. I did encounter some guests that were not as pleased as us, but I find staff is great if you treat them with respect and appreciation.

Sandos Caracol Nature Resort and Water Park: Not great

Over crowded, every drink was mixed different , food at the same restaurant was always different. Had to get up at midnight (every night) to book Al la cartes . And then it was hard to get into them

Riu Dunamar: Great Resort

Hôtel location is great. Not far from the marina if you want to go over to Isla Mujeres, and only 40 mins away from Cancún airport and downtown. RIU also provided lots of entendement at other RIU hotels with free shuttle. That was much appreciated. VERY clean resort. Workers were constantly cleaning and we have no complaints about any cleanliness. The only « negative » to this resort was the lack of true à la carte restaurant options and no ability to book reservations like you may be typical [... read more]ly accustomed to at many resorts. All of the restaurants were buffet style with the exception of one. And one restaurant presented itself as a la carte, but the food was just played earlier and then brought to you. If you’re travelling with a large family of mixed ages, the only hassle was that you couldn’t all hang out at either of the swim up bars since kids were not allowed in the pool or in the area. The work around was a travelling bar cart fit service at one of the other two pools without bars.

Barcelo Maya Riviera: Great Resort

Overall a great resort, pools, beaches a la carte resorts and buffet were excellent, all the staff and workers were very friendly and helpful. No real complains, had a couple of days where you had to search the beach for available chairs

Allegro Playacar: Beautiful resort!

The hotel and grounds were well maintained, spacious, neat and clean. The beach view was breathtaking. Staff were very attentive and friendly. The rooms were clean and air conditioned. It was a little noisy from 8:30-10:30pm at night with the sounds from the entertainment which was amplified far too loud. You could hear the MC all the way from the front lobby to the ocean. It was definitely overkill and unnecessary. Also, the walls in the rooms are paper thin and since there are straw roofs whic [... read more]h are open to the outside, you can hear people talking in other rooms and outside, which was a little disruptive. During the late night though, the entire complex was quite quiet and peaceful. We all got sick from the food and it was not as described by our travel agent. Food was plentiful and varied but bland and it wasn’t easy to get salt and pepper to our table when we ate there. The Mexican restaurant (one of 3 different ones at the resort, which offered seated meals as opposed to buffet, was a big disappointment. The food was the same as in the regular daily buffets except it was served to us. The menu was “fixed”, so we had very little choice and we did not enjoy the food at all. Staff were excellent as usual, however. We expected more from the food since we paid a big amount for the 10 day resort for 4 people. Despite the disappointment concerning food, we would still recommend this resort for its excellent location, safety, cleanliness and easy access to the beach, which was fabulous.

Viva Maya by Wyndham: Beautiful resort

Lovely resort, very reasonable price. The location is perfect in Playacar. The beach is stunning, the rooms are charming, the food is pretty good. Plenty of activities with daily events and nightly performances.

Platinum Yucatan Princess: Resort is no recommended

We are resort goers and go to Mexico 2-3 times a year. This resort is no where near 4.5 stars. And this is the worse one since +10 years of going to Mexico. Food is undesirable and seems to be re-used day after day. Line up at the bar and buffet food stations were a constant. Anything that is half good is empty and unfilled for a period of time. Restaurant is not good, full stop. The international restaurant and Italian was the best because of the servers. They were able to screen the  [... read more]items and drinks for us. Bedding is uncomfortable due to their plastic wrap that did not breath and crinkled as you moved around and rooms are very old and tiresome. The closet stunk of mildew. The beach smell of sewer. The taco station at the sister resort, when it was on, has a huge line up and ran out of beef and chorizo and only allowed pork or chicken and keep on moving like we were in a camp. Drinks are undrinkable. They seemed to be filled with some sort of alcohol filler that gave terrible heartburn. After 3 days, with much effort and time spent talking to management we were able to get our room sorted out to be more comfortable for the rest of our stay but it is still incomparable to other resorts that we have stayed at. Management was appreciative of our concern and did their best. Entertainment though was good. They put on great shows. The entertainers and resort staff are sweet and kind. I really appreciate them.

Ocean Coral and Turquesa: Average Resort for the cost

We recently stayed at Ocean Coral and Turquesa for two weeks over the Christmas Holiday. The airport transportation wasn’t very friendly or good. When we arrived at the hotel, we tipped the driver three dollars Canadian, which we thought was fair as other passengers didn’t even bother to tip. The driver insulted us saying that he doesn’t accept “metal” and demanded that we provide him bills instead. Off the Start we did not have a good experience and found that to be quite rude as we didn’t have [... read more] any American money at the time. The reception was quite friendly and it brightened up our day. We had to wait until 3 PM to check into our room, but we were able to enjoy the amenities of the resort. Overall, we found the rooms to be quite dated, although adequate. The king size bed was extremely hard and almost felt like we were sleeping on a brick. The maid service was quite good and we did tip our maid as we now had American money. Overall, the food was actually quite good at all the restaurants and the buffet. Although the buffet was quite repetitive and was pretty much the same food every night with minor differences, it was still quite good and we enjoyed it very much. The one thing that we found foolish was the first come first serve at restaurants so you could not make reservations for those restaurants and you have to break up your day and wait in line 30 to 40 minutes prior to the opening of the restaurant. They gave priority to The upgraded Privilege customers who were permitted to make reservations at first come first serve restaurants. They often held at least HALF the restaurant tables empty just in case others from the privilege would book. I really think they should just get rid of this waiting in line process and just have all Reservations. If they want to give priority to privilege then that’s fine but at least we should be able to book a reservation so we don’t have to queue up in a line for 30 to 40 minutes. A bit of a downer was my wife suffered an injury on the fifth day of our trip at the pool on a broken tile inside the pool. It caused a gash on her big toe while walking into the pool as her toe got caught on a sharp broken tile and she required 17 stitches at the hospital. Although the staff was very nice and seemed to be sympathetic, they did not really offer much to compensate us for the loss of basically the rest of our trip due to disrepair of their pool. The hospital doctor ordered my wife could not go into the pool anymore and could not go on the beach as it could infect her injury. So this caused a bit of depression on our part because we were unable to enjoy the rest of the trip as we should have. Although accidents do happen, I believe something could’ve been done to mitigate the fact that their pool was in disrepair and was the cause of her injury. On another note, the beach had a lot of seaweed on it however we noticed that this was one of the only resorts in the area that actually use the tractor to try and get rid of it and clean up the beach so this is definitely a plus for them. However, we would recommend Water shoes for the beach. The shows provided by the animation team were fairly average as we have been to other resorts that have provided better entertainment. This would not be such a big deal if the location of the resort was closer to the town or other amenities around. Also, they shut their indoor theater and all the shows were outside. Given the season it did rain a fair bit so they had to shut some shows down. They did not have a disco, although you could go to the pool area where there was a DJ, but unfortunately, they needed a little bit more nightlife at this resort. A bit of a letdown on the entertainment and dancing part. The taxis to travel to other places were all triple the price even the resort was aware of this. Thus the extra cost was quite big as the resort is fairly secluded. Serving staff was a bit aggressive when it came to tipping. We tip and feel this is important but it should not be aggressive to make guests uncomfortable. The Gym area was terrible. It was misrepresented online. Tiny gym could not accommodate hundreds of people - fail marks on this. OVERALL, the resort is average. Quality wise we would give it a 3 star.

Valentin Imperial Riviera Maya: Excellent Vacation

Rooms were excellent clean spacious mini bar stocked daily. Grounds were amazing well kept and lit nicely for an evening walk. Food was excellent tried every restaurant was never disappointed. Staff friendly and courteous. Pool was large clean and warm. Beach area separate from resort being ocean not visible from a lot of resort.

Valentin Imperial Riviera Maya: Excellent Stay

We had a great time at Valentin Imperial. Rooms were clean comfortable and good size. Mini bar stocked daily. Grounds were excellent. Pool clean and warm. Food was excellent. Entertainment was average. Beach is separate from pool area and not visible from most of resort. I would recommend if beach is not your primary concern.

Planet Hollywood Cancun by Royalton: Great beach

Hotel overall was clean and the staff were super friendly and helpful. We loved the beach although it was busy during our stay and typical issues finding loungers. The food at the buffet was good with lots of choices. We weren't Star class so had challenges getting reservations at the restaurants before 9pm. The restaurants we did get into were disappointing in quality. The gym was amazing and my kids loved the upper basketball court. Biggest complaint was that the minibar was not restocked cons [... read more]istently with water and we constantly had to go to the main bar and get bottled water. My kids are teenagers and enjoyed the nightclub.

Riu Palace Pacifico: Very nice resort

Grounds and Room were extremely nice Overall, the Food was very good, with a few exceptions The pool areas and staff service were extremely nice The shows were very entertaining and fun to watch The gym needed a reno as there were no towels, water, etc. The ocean at this resort was very rough and not swimmable, but the beach was lovely The exchange privleges with the other Riu's were fun, especially the White Party Overall - an excellent vacation

Grand Palladium Vallarta: 3rd time, not a charm

This was my 3rd stay at GP in PV. Upon arrival, we had to haul our bags to the desk, and then were told we had to share a bed because it was "full" so they wouldn't accommodate our request of 2 beds. (2 mature females) unless we would pay another $400CAD to upgrade-even though our travel agent said we would definitely get 2 beds- that is the ONLY reason we chose this resort and not one in town! Then, I guess because I'd been there before, we had to navigate & bring our own suitcases and bags t [... read more]o the room. My cousin is almost 70 and has bad knees, so this was NOT inviting. After 3 days of not the greatest sleep, I didn't tell my cousin, but I paid hundreds of dollars to downgrade our room just so we could get 2 beds. They used to have a zoo- it is no longer there (disappointing). The coffee that used to be great is very hit and miss whether their new machines work, and the carafe is gross coffee. The membership pitch I did (just for the palladium dollars to use at the spa) the guy was sick and kept wiping his nose and picking it the entire time. It was disgusting. the food is very good, the adult pool is nice but very warm (main pool is freezing!), most the staff is great- a few ignored us no matter how long we waited in line if there was locals they would prefer to serve. The walkway is VERY slippery and was often wet because the sprinklers were broken or pointed the wrong way. It is beautiful resort if this is your first trip and wanting to be far away from the city. All in all, not as memorable as the last 2 times I was there, and personally I would not return. It was outrageous I had to pay hundreds to get a 2nd bed that we were already promised we paid thousands for to begin with. Money talks. Even if they're 'full'.

Blue Bay Grand Esmeralda: Don't stay here

Black mold EVERYWHERE, black spots all over our sheets, pillows, curtains, tiles, aircon was unusable as it spit black gunk everywhere the second it was turned on. shower heads caked in mold, corners of shower literally growing. They didn't change our sheets all week, we even left tips to telry and make it happen. All 4 water taps fall off when you touch them, the bathroom was almost unusable, the sink was literally falling apart, silicone ontop of silicone in top of silicone, growing mold. N [... read more]o hot water all week. We found cockroaches in our bathroom. Doors/patios don't lock. It was repulsive condition. Everyone got sick from the food. The staff is absolutely checked out- the others in our party, my mum and my aunt ordered a double queen room, were given a king room and they wouldn't change their room all week despite having availability. Never stay here.

Dreams Huatulco: Good Resort

Good clean grounds and rooms. Beach is good and clean. Food was great except for Xmas. Check was bad but was for good for others. I will return but unsure when because direct flights. Ala cartes were good except for one.