Iberostar Waves Paraiso Beach: Big resort

Staff were great! Food at buffet was always the same. Thankful it wasn’t too hot since we didn’t have any a/c The toilets at pool and at beach were really bad. I really liked the peacocks and wildlife on the resort.

Iberostar Origin Playa Pilar: Awesome Time

It was a beautiful resort. The pools are kept well and clean. The staff were energetic and fun. They engaged everyone during the evening shows. The food wasn't bad. There was something for everyone. Excellent place to bring kids. I would definitely go back again.

Iberostar Origin Playa Pilar: Amazing resort :)

We had a fantastic vacation at Iberostar Playa Pilar. The grounds were in fantastic condition, and our rooms were always well-cleaned every day. We had no trouble getting water from the housekeepers, or at the bar/restaurant. The pool was amazingly clean (grimy/dirty pools would be a deal-breaker for me) -- sometimes a bit chilly, but that could have been more from the wind than the actual temp of the pool. The food wasn't bad. We had been told the food in Cuba isn't fantastic, but we always f [... read more]ound something to eat. We especially liked the pizza, the omelette grill, the fresh-made pancakes, and all of the ice cream. There is also an ice cream and churro bar near the main pool, which was awesome. The staff were also very liberal with the coffee, which was very appreciated. The only drawback is that there is a charge if you lose your towel. I understand why, because with people going on excursions and stuff, they must have been losing a tonne of them. So if you're someone who doesn't keep track of things, maybe bring your own towels. Finally, the staff were AMAZING!!!! I cannot say enough good things about them. They were energetic and attentive, and so, so much fun. My kids (9&6) felt so special because they paid special attention to them :)

Iberostar Origin Playa Pilar: Just ok

Food was not very good Lack of toilet paper Fridge did not work Asked three times to get it fixed tomorrow ............................................... ...............................................

Iberostar Origin Playa Alameda: Great Resort

Great Location and well kept grounds. The food was good and service was fantastic. Lovely beach. Nightly and daily activities keep you very entertained. Travelled to Veradero for a day and walked around in town. This is a very safe place and the locals are friendly.

Iberostar Selection Paraiso Maya Suites: Great wedding and honeymoon!

We booked at Paraiso Maya for two weeks - first week for our wedding, along with 15 other family and friends, then the second week for our honeymoon. From the moment we arrived to the moment we left, we felt like VIP’s! The best part is, we are fairly certain that they treat all of their guests this way. In case you have not read this in any other reviews, the resort is HUGE. I mean massive. We spent two weeks discovering new parts of the resorts, new restaurants, new pools, even new anima [... read more]ls. My husband and I clocked in 30,000 steps each one day (that’s equivalent of a half marathon). We enjoyed the walking, but if the size of the resort intimidates you, not to worry - they have golf carts that’ll take you anywhere you want whenever. Some fun places to go include the resort mall, which contains many shops, taco eatery, burger place, crepe store, candy store, disco, and the spa. The beach is beautiful - constantly being maintained, constantly being raked of the seaweed, dedicated staff who spend the entire day cleaning the mess left by guests, brushing off chairs, putting everything in the right spots. Waters in Cancun/Mayan Riviera vary - we saw it go from extremely rough waves to calm sheet of glass from day to day. Lifeguards are on site and keeping swimmers in the safe zone/keeping their eye on everything. The beach has several dedicated food bars spread along a boardwalk for the different resorts. By far the best snack bar I have ever had at a resort. Cheeseburgers, fish burgers, chicken burgers, fries, salads and fruits in to go containers, sandwiches, nachos, and soft serve ice cream. Always fresh and always there. The quality was so excellent that I couldn’t help having fries every day (I normally never eat fries). The walk from the pool to the beach takes about a minute through a “jungle”. You walk on very wide wooden bridges or boardwalks that take you to the main boardwalk along the beach. Below the bridges live the many, many coaties of the resorts. Super cute but apparently can become aggressive when food is involved. Don’t feed them (even though guests do - they look SO cute you really can’t help it). The resort rooms are beautiful. Very well kept, and clean. Two massive closets, a huge bathroom with jacuzzi and stand up shower, a sitting area, and wrap around balcony. Our view when we left our room was the pool, and from our balcony the “jungle” full of exotic birds and Coaties (they look like overgrown squirrels mixed with racoons). Speaking of animals, the resort has no shortage of animals roaming freely. Peacocks, swans, flamingos, coaties, even squirrels!). The grounds are extremely well manicured. They have no shortage of staff constantly cleaning, maintaining, and repairing. This is impressive considering the massive size of the resort. Over two weeks, we saw many changes in weather including severe rain, winds, to general sunny skies. They had staff taking care of it all - whether it was mopping the excess water, or sweeping away the blown down leaves - the entire resort was always being maintained. The staff are probably the friendliest group of people I have ever met in my entire life. Every single person working greets you with a smile and hello. It was impressive because over two weeks, it remained consistent and very genuine! Our room housekeeper, Minerva, was friendly, creative with the towels, and discreet with the cleaning - in two weeks we only ran into her once cleaning our room when returning from breakfast! She, and her night turndown staff Lucia, made sure to make our stay extra special with rose pedals, kind notes, chocolates, and snacks. My husband and I went to the gym at the resort several times, and even attended a Zumba class, dance class and water aerobics. The gym is by far the nicest hotel/resort gym I have ever been to. It has two levels - first level with machines, treadmills, weights, and a stretch area, and second level has three studios reserved for group classes. Tennis courts for tennis players, a shooting range, bikes for cyclists, as well as a designated jogging route for runners. Water aerobics had low attendance, but Zumba was really fun and always drew a crowd. Another impressive detail from the resorts overall is their environmental awareness. Double flush toilets, recycle/compost/paper/trash deposits, absolutely no straws, no plastic cups near the ocean to name a few. As I mentioned earlier, everyone is treated like VIP, no matter who you are. They constantly had servers asking for drink orders, in the restaurants they would replenish your drinks even before you ordered a second one, and if you even had any simple request, they would make whatever you needed happen. The food was by far the best I have had at any resort - variety, quantity and quality. I like my eggs poached, but usually they are overdone at resorts. The poached egg tray had perfectly poached eggs just ready for you to eat every morning! There was a designated kitchen staff cutting smoked salmon and tuna, always fresh fruit, always a variety to pick from. Chefs and kitchen staff constantly walking around the buffet making sure presentation, quantity and cleanliness were maintained. We tried several different buffets and restaurants, and it was consistently that way. Most of the a la carte restaurants require for you to use a buffet for appetizers wit the exception of the french restaurant and Japanese restaurant (El Museo and La Geisha). The restaurant managers always greeted us with a big smile and hello (Adrian and Oscar). You can actually book reservations using their Iberostar App, which is REALLY cool and convenient. theres also a schedule of all resort activities going on that day/week that you can sync with your calendar too. If you ever considered doing a destination wedding, do one. It was GREAT. Low stress, low maintenance, tons of fun. Carmen, our wedding coordinator, took care of everything. We took the very basic wedding package, but had the chance to watch several weddings over the course of two weeks. They really know what they are doing and it was done really well. The wedding photographer, Victor from Adventure Photos, was absolutely incredible. The photos were ready in less than a week, as was the photo albums. We got to leave the resort with everything! What incredible service. If you want to take your kids to a great resort, I highly recommend this one. You can also re-assure them that the WIFI works GREAT and from literally everywhere on the resort. Tons of organized and not organized things for kids of all ages to do. As we were leaving they were adding the final touches to their newest complex, Star Camp, which is the kids programming dedicated for children of all ages. I would love it if our kids would be a part of it but they are 12 and 15, and are “too cool” for that. My recommendation would be to have a dedicated star camp greeter at reception that can whisk the kids away immediately at that age so that they don’t feel like they have to make the first step and sign up. Shows were fun and well attended. Because there are several resorts, there are also several theatres and shows. If you miss one show one night, you can always attend it the following night! The lazy river was used several times by our entire group. Really fun and relaxing. A great addition to the resort experience for sure! Our second week we spent a majority of it diving. Varna, who greeted us at the counter of the dive shop, was awesome and extremely informative. We dove with Iago, Paul and Olaf, all amazing guides and made our trip extra special. One tip to keep in mind is that they do not have a jetty or dock, therefore expect to walk into the water with your gear on to get to the boat. Your boat will most likely be delayed as we had to wait for the bus from Cancun to arrive with divers too. If you leave your equipment at the shop, make sure that it is in containers or cases - my husband’s new mask was smashed after the first day. However, the staff acknowledged their mistake and gave him a free dive.

Iberostar Origin Playa Alameda: Really enjoyed the customer Service !!!

The Hotel was well kept and taken care of. The location was great with a large beach and sea view. The food was better than expected as I have been before to other locations where quality was not as high. The price fit perfectly in our budget.

Iberostar Origin Playa Pilar: Under the Orion‘s belt

Hi my stay at resort was great loved the people. Food was ok however the safety devices are all destroyed which need to be replaced. Example if you were to throw somebody this donut in the water and they cut themselves on it while you’re trying to save their life they will probably turn around and sue you because they got cut. You’re saving the life tools should be top notch at all times. Including a response time of medical help. Both treadmills in the gym didn’t work for a Beautiful [... read more] little gym. The Gardner could use new tools to work with. Over all your resort is great and clean and the employees are very friendly Yanisey in customer service was very helpful and went beyond to help us when things went wrong. Thank You The rooms were really nice and clean and I would definitely stay again at your resort

Iberostar Origin Laguna Azul: Great Resort

Very nice facility. Well designed with every suite near the main pool and close to the restaurants. The buffet food is good and the fare at the a la restaurants is excellent. The grounds are well groomed and the rooms and common areas show no signs of deferred maintenance. As expected, the beach is terrific and the facility has all the amenities you expect at a beach resort. The staff is very friendly and efficient. RWM

Iberostar Origin Bella Vista Varadero: Great resort

The resort was great. The rooms and the hotel were very clean. Washrooms always clean, in working order and stocked up with paper towels and toilet paper. A lot of drink selections at the bar. The stuff was amazing!! Very helpful and ready to deliver on any request. Food was delicious and great selection- lobster night was our favourite! The entertainment stuff was always happy and very friendly. We only wished they played more music at the beach and the pools - they only played the music for  [... read more]a little bit each day. The beach absolutely amazing!! Lots of space and chairs always available. Overall we loved it!!

Iberostar Waves Quetzal: Great Holiday

This is a very good hotel with almost everything you need except a hot tub.The highlight of our stay was hand feeding the monkeys every day. The food was good in all restaraunts except the Italian were it was very good.We would like to thank the concierge staff for getting a birthday cake for one of our family members, this really made her holiday a memorable one. Would also like to thank the cleaning staff for building #27 for the great job & all of the wonderful towel art.It was an amazing sta [... read more]y & Thank-You Iberostar Quetzal

Iberostar Waves Costa Dorada: Great resort

Great resort and value for money. Food by resort standards is above average, buffet great and Japan restaurant excellent, beach BBQ's always excellent especially Paella. Rec staff keep you going with tons of activities. Walk the beach for miles. My pool view room was excellent. Casino/Disco right next door kept a bit of my money but lots of fun.

Iberostar Origin Laguna Azul: average resort

The beach was excellent (5)and the grounds were well kept (4) but the inside had many negatives that could easily be corrected yet they visibly have been neglected for some time. (3) Staff very friendly (5) Food (3) Rooms (3) Cleanliness (2)

Iberostar Waves Costa Dorada: Good value

We were returning guests - we went to this resort last Winter too and decided to go back here again this Winter. Great grounds, great food, great service. The beach is nor that good. Lots of seaweeds this year.

Iberostar Waves Rose Hall Beach: Great resort

Great selection of food in buffet including salad bar, seafood and cheeses. Wide selection of cooked foods from North American to Jamaican dishes although not always hot enough. Can’t say enough about the staff...very attentive and always a greeting and a smile. Close to airport which is a plus for me. Always plenty of seating by pool and beach although beach had many locals trying to sell their wares. Bartenders worked their butts off but always with a smile. Biggest complaint is that I only  [... read more]got 1 hot shower my whole stay. Always a pet peeve for me. Overall, I would return to this resort.

Iberostar Origin Laguna Azul: zum4950@gmail

All the best,amazing resort and good service! We enjoyed the pools, beach and the rest in the resort. Food wasn't my favorite but I always found something good to eat.I think resort need some renovation and furniture change special in the lobby. All workers are very good and friendly,so we realy enjoyed stay in this hotel.Whit all heard we wll recomand to our friends and we willbe back soon.

Iberostar Waves Paraiso Beach: Good times

Resort, rooms, staff were all great. Food was good but became a little monotonous after 2 weeks. Loved the pool and beach and we are considering returning next year. Special thanks to liliana and Geovani

Iberostar Origin Laguna Azul: Very Very nice Resort!!

My wife and I stayed at the Laguna Azul early december 2018! The staff are fantastic!! always have a smile and of course a "Ola!!" when you pass by them. Rooms are good, cleaned every day........ we stayed in a room with two double beds..............the beds are small and difficult for two of us to sleep in. Food is also very good with lots of selection and the drinks just keep coming. Bar tenders are very quick and have lots of personality which equals FUN for all.

Iberostar Origin Bella Vista Varadero: Improvement requires

The reason we picked this resort because of it is still fairly new but to our surprise it already start to run down. We had to move our room on the second night because of flooding from underneath the bathtub onto the hallway and created a large pool of water. It wasn’t fun to do that at midnight for two hours packing & unpacking. We checked the area & noticed it was repaired before because of the watermarks on the wall, so obviously it wasn’t repaired properly the last time. Theatre h [... read more]ad to shut one night & the show was moved to outside of the lobby due to flooding in the theatre washrooms. There were six stalls in the ladies room on the lobby & restaurants level but four out of six stalls are always locked so can’t be used. Not sure if the resort is trying to save cleaning time or again drainage problems. Pool towels are out by 11:00 am and had to wait until 3:00 pm. and none by 4:30 pm. Really?? The resort is not even at full capacity, can’t imagine what would be like if it is.

Iberostar Selection Holguin: Amazing vacation!

This was definitely one of the nicer hotels I have stayed in. Newly built and opened it did not disappoint! The rooms were a great size and beautifully decorated. The staff was very friendly and attentive. The cigar bar by the lobby was a great place to spend time and the staff was very educated. Overall an amazing hotel, would love to go back again soon!