Grand Sunset Princess: Fabulous place!

Everything was clean and well maintained, from the grounds to the rooms and pools. Super service and despite being March Break not crowded or too busy. Only regret is that we couldn’t possibly do it all!

Grand Sirenis Riviera Maya: Not the same as it use to be :(

This was our fifth time at Grand Sirenis (not that anyone cared). We noticed a lot of differences that were unfortunately not positive. Check in is always a pain -takes a while and they always try to put you in the older suites first (we know not to stay in those from past experience). It’s always a lot of asking to be put in a building we know is better than the others (even though they are all the same cost). The ‘big show’ and kids mini disco (which didn’t happen every night any more) [... read more] were way lower quality than what they have ever been - a lot of lip synching and repetitive dancing. They show an advertisement for the resort on loop for like an hour before, which didn’t happen last year and was boring. There were no Covid protocols but I didn’t expect there to be. This year we would have breakfast by the pool and would not even be acknowledged by a staff member, where last year we would be offered coffee. Numerous times we had to search to get our own cutlery and could often not find plates at the buffet, no matter if we changed the times we went. The staff seemed not very happy, which I understand to a degree (dealing with rude privileged white people has to be annoying) but this was more than that. The grounds weren’t as clean as they use to be, we saw a squished ketchup packet sit in a main walking path for days, floors were dirty ore than they were clean. The bathrooms throughout the resort were always smelly and disgusting, especially by the pools. Perhaps it was just hard to keep up with guests that acted like feral animals (people are gross), but it was a notable difference from past visits. It was just disappointing this time around. It’s the first time we ever skipped a ‘big show’ and the first time we ever talked about not returning and trying somewhere else. I will say, the staff cleaning the seaweed worked their butts off and did a great job. The weather was great.

Grand Sunset Princess: A much needed reset

I recently took my two oldest and myself to the grand sunset princess. We stayed from March 9th-17th. The resort was beautiful, the grounds were gorgeous and there was a lot to see in regards to wildlife. We saw monkeys, a crocodile, a deer and local animals as well. The food was great, something for everyone although it was very difficult to book the a la carts, and when we were able the earliest time was after 8pm which is a bit late with two young kids who have played in the sun all day. B [... read more]ut we utilized the buffets and the sports bar which had some great snacks, sandwiches and entertainment. The chill out snack buffet was our favorite for breakfast, as we arrived nice and early before it was crowded. The staff at that buffet were lovely and it was considerably smaller than the two at the main resort lobby area. We loved it. The pools were great, although guests saving chairs the night before and well before dawn got a bit frustrating as having small children, shade is necessary in the intense heat. We made it work, and found shaded spots when needed. I was warned about the seaweed and it was exactly what I've read from others. Awful. The water was mucky, the seaweed went out at least 30 feet and it was next to impossible for the staff to keep a section cleared. But we did still enjoy a few trips down to the ocean. A special shout out to Maria Gordillo in the sports bar who works her tail off while always smiling, thank you for everything! Thank you Jennifer, for helping us book this much needed trip. Our family needed this on so many levels and it's filled our hearts with joy and memories.

Barcelo Maya Colonial: Amazing resort!!

The Barceló is a beautiful 5 star resort! The staff are friendly and work very hard. Onesimo is an amazing manager. The whole resort is kept very well and the food and entertainment were amazing! The beautiful Caribbean waters and beach are so gorgeous. I recommend this resort to everyone!!

Royalton Splash Riviera Cancun: Nice resort

The hotel and the grounds were very clean. Some of the finishes to the room we were staying at and around the resort looked a little rushed. The pool area is nice, but there isn’t enough chairs for everyone. The beach is actually really nice but the ocean in that area is very dirty. Looked like brown water. The water slides were great. The food was amazing and the staff were really nice. If you aren’t diamond club you can’t reserve al carte restaurants. The best kept secret is the s [... read more]ports bar for food! Overall I probably won’t go back, but it is a nice resort.

Tukan Hotel Playa Del Carmen: Provided the basics

Middle range hotel. Positives - quiet, felt safe, nobody hassled us in hotel, nice swimming pool, room cleaned daily, meal plan availabe in restuarant across the street including drinks. Negatives - room had an odor, fan was broken, ground floor balcony space was not private, one of the shower faucets did not work. 10 minute walk to beach. Playa del Carmen public beach was not very peaceful because of many vendors. Sargassum sea weed had to be cleaned up daily. Transfer back to airport (supposed [... read more] to have been provided by Air Canada vacations) was hard to arrange (no contact no provided, Spanish speakers at the contact number that we were given via hotel reception, hotel reception not very helpful with assisting) and did not in fact materialize, so we had to take a last minutes 70 USD cab ride to airport.

Valentin Imperial Riviera Maya: Best resort we’ve been to

Our 7th time. Has everything we want - the layout makes it seem smaller than it is, grounds/landscaping is excellent, food is great, rooms are very comfortable, & staff are the most friendly we’ve met

Platinum Yucatan Princess: Just as good the second time around

It had been six years since we visited the Platinum Yucatan Princess, and the resort is still in very good condition. Our Junior Deluxe Swimout room was beautiful, and while our patio wasn't quite as nicely finished as the Platinum Deluxe Swimout we had in 2017, it was still lovely to sit on my patio by the pool, drinking coffee while listening to the multiple species of birds singing happily every morning. Housekeeping was overall very good, with some odd service times but never intrusive. The  [... read more]selection at the buffets was INCREDIBLE... food quality was excellent and still the best among any resort we've been to. All of the a la carte restaurants were very good, with a couple of exceptions; at Aroma, my wife ordered the catch of the day (Snapper), which was drenched in butter. So much butter that she could not taste the fish. Service at Rodeo was very slow the night we ate there, but they did seem short-staffed. Out waitress WAS working very hard and we truly believe she did the best she could. Our meals were very good. There were loads of activities, the evening shows were great - particularly the Burlesque and Grease shows. Party pool entertainment crew was great, and the atmosphere here has something for every adult - if you want quiet, you can have quiet. If you like to party, the big pool is the place to be. Dining options are terrific, and there are so many spots where you can just sit and relax. One thing that struck us about this resort both times we have visited is how immaculately CLEAN it is. The staff go above and beyond to make it beautiful. The only unfortunate thing about this visit was the condition of the beach. This is a Mexico and environmental issue and in no way is reflective of this resort. The buildup of sargassum was awful, and the smell at times was overwhelming. The beach was unswimmable, and difficult to walk most of the time. Kudos to the staff for doing their best to manage it. Those guys are incredibly hard workers.

Barcelo Maya Beach Resort: Great beach

The resort is very big. Lots of pools, the mall and markets are fun for shopping. A La carte restaurants were ok, rooms needed updating, buffets were good. Lots of fresh food and we loved the Mexican coffee! Entertainment was good but too loud. Wish they could have turned the volume down a bit. We were a family of 5 and booked two rooms and were disappointed they would not give us two rooms with double beds instead we had to settle for a king and a couch (not a fold out!) We booked two double ro [... read more]oms so our teenagers would have their own beds. Maybe they need more rooms with double beds? My daughter had to sleep on a couch which after paying so much didn’t make us very happy.

Barcelo Maya Palace: Excellent vacation at the Barcelo, as usual

We had a great time - loved the room, which was updated and had great amenities. We left a note asking that the air conditioning be left at a higher temperature, where we set it (as they kept turning it down to 20c which we found too cold). Only issue with the room was the Wi-Fi router (?) which had a very bright green/yellow/red flashing light facing the bed - bright enough to keep us awake. We fixed this by draping a facecloth over it to dampen the light. The food was great - especially a [... read more]t the buffet, which also had a nice atmosphere (better than most we've been to) - our favorite was the outside dining space, right beside the ocean. We went to four restaurants, our favorite was the French, followed by the Steakhouse, then the Brazillian. We also visited the Seafood - which was okay, but we wouldn't return as the menu options weren't as good as we'd hoped. Beach was great - a bit rocky at the Palace end, but we took water shoes which worked well. There was sea weed, but the staff were really good at clearing it, both early morning with tractors and during the day with wheelbarrows. Most days it cleared up quickly, and wasn't an issue. Last couple days were stormy, so there was more, but they managed it well. There were loads of beach chairs, and the palm trees have grown well, so there's lots of shade available. We spent time at the pools in the morning, before the spring breakers got there - then we moved to the beach, so had the best of both worlds. Although there were a lot of spring breakers there, the hotel staff managed them well - kept them entertained, and very quickly dealt with any behavior issues. It would've been nice if the dress code was enforced, and also if there was a dress code for women, as some of the outfits were totally inappropriate.

Barcelo Maya Beach Resort: Barcelo Maya Beach

The grounds were beautiful and well kept, rooms clean, buffet could be better, ala cartes are great. The biggest problem was the spring break kids partying till 4am every night, slamming doors, screaming etc. I didn't mind one night of it but by the 5th night it was enough.

Bahia Principe Explore Akumal: Excellent Service - Resort Needs Work

I will state that the service at this resort was 2nd to none - the people were incredible which made the holiday what it was. The grounds, the selection, the pools, the beaches and bars all fantastic. The issue I had with this resort was with the rooms and some of the food offerings. The rooms are tired and that is being polite - cracked floor tiles - furniture from the 70's and a mini fridge that held next to nothing. In addition, extremely good air conditioning (even when on low) but n [... read more]o extra blankets to be comfortable at night. The hot water was great but the water pressure was extremely poor. The bed was comfortable but the sheets were old and stained. I will however state that the cleaning attendant was just amazing and made up for some of these downfalls. OK - the food - its all inclusive and is bound to get repetitive and I can deal with that however certain foods are meant to be hot and not served at room temp. This happened quite a bit and I would also warn people that some of the pay for options did not pan out either. I spent over $40 USD for a lobster and well all I can say - DONT - was extremely small and again room temp in some kinda gross butter substance. Anyhow - I had a great week - Air Canada was spot on except for the private transfer to the hotel - that was delayed 1 hour but both flights and luggage retrieval was great. The hotel gets a BIG YES for its people and its service and how clean and manicured it was - and gets a just OK for the rooms and some of the meal offerings. I would recommend this hotel for the people and the service but it needs some work R

El Dorado Seaside Suites: Great time

Rooms were clean, pool off the balcony on the sea side suite side was chilly. Food was outstanding, staff went above and beyond for everything. Drinks were fantastic and entertainment was great. Beach however was terrible. Rocky, lots of seaweed(not resorts fault) sand bags to step over to get further in water. Administration very pushy with wanting you to join a “ membership” presentation. We had to be uncomfortably stern to say we were not interested at all. Long drive to the airport

Iberostar Waves Tucan: Great all inclusive spanish Hotel.

Excellent service. Clean and very well maintained. Food is great in the buffet and in the restaurants. Front beach has very good Shade and comfortable. All personnel is very kind and amicable. We have already some friends there. Pools are beautiful and very well maintained. Maintainance in all areas of the hotel is great.

Grand Sirenis Riviera Maya: Great Resort

From the food to the staff to the grounds it was great. No complaints other than it is very large. The gym was quite a distance from main resort as well as some other activities. If the beach is important to you this may not be the resort for you as it is not large , rocky bottom and alot of seaweed. It is about a 2 hour bus ride from airport.

Catalonia Royal Tulum: Fun and Relaxing at the same time!!

Absolutely loved the charm of this Mexican authentic resort! Not a lot of glass and marble, the grounds are like walking through a romantic jungle. The staff members are always smiling and ready to make sure you get everything you're looking for out of your trip.

Valentin Imperial Riviera Maya: Awesome vacation

I only have good things to say about this resort. Beautiful place, the service was extraordinary, super clean, amazing food (no reservation needed big bonus) and all staff members were very friendly. Will definitely go back.

Selection Riviera Cancun: Relaxing Holiday

Overall the resort and the staff at the resort were wonderful. The room, and especially the bed, was very comfortable, and we spent much time on our well-equipped personal patio (with easy access to the beer fridge) The resort is quite small so it was easy to get around. The food was good and plentiful. The beach was not the greatest we have seen. It is quite rocky near the shore so surf shoes are needed. The pools were great, but one big problem was the access to most of the pools was dif [... read more]ficult for someone with a mobility problem (e.g., my wife). Stairs with railing access, as opposed to just ladders, would make getting in and out of the pools much easier for older folks. The adult only pool was the exception with stair access but often the music was a bit too loud and geared to a young adult crowd (i.e., way too much rap). On another note, tripcentral was very helpful prior to the trip (thanks Tammy) and Westjet and airport transport service was great at getting my wife wheelchair help at the airport.

Iberostar Selection Paraiso Lindo: Excellent vacation

The resort was perfect, not too big. Pool area was awesome, weren't all squeezed in one small area. Food was delicious with plenty of options. The beach was good, but unfortunately the seaweed took over and were not able to go into the ocean for a few days, but that is outside of the resorts control.

Riu Palace Riviera Maya: Exceptionnel

We loved the food, service, rooms all around a great holiday. We specifically like the fact that all services are easily accessible. We had two young child with us and their was enough activity to keep them busy This was our second stay and will certainly go back.