Riu Palace Macao: Very good resort

The hotel is very clean and easy to function from place to place . Room very clean could use a update mattress because it sink on one side but this is detail,bathroom very functional and clean overall the room is great .The Buffet was awesome very high quality food and presentation and service is A+ all the way . Pool clean ans easy to use well maintain not too big but no problem using it . Entertainment, at 8:30 Pm every night was ok they play a lot of Spanish song that we don't understand  [... read more]and not that easy to dance on but it okay it dose the work . Entertainment continue inside at 9:30 PM nice room the seating is excellent but very cold the AC is working there but maybe for the personnel doing the show need to have it cold . The beach add a lot of Seawee and they clean it on and off by hand which take days that should be machinery clean everyday. Overall great resort well maintain very polite and smiley personnel . Would recommend

Riu Playa Blanca: Good Price, Great Weather, not the best Hotel

If you are looking for beautiful weather at a decent price than Riu Playa Blanca is the place for you. My fiancé and I went to Panama Dec 17th - Dec 24 2018. We were very excited as we heard that the riu was 5 years old and was expecting it to be a nice lavish hotel. That did not happen. Our view was excellent once we switched rooms. When it came to the room itself it was the greatest. Our bed seemed old as it made noises, the dresser was old and had 4 draws, you have to keep a room key in the  [... read more]slot in order for the lights and ac to work which I have never seen. The Tv Channels were the best I have seen on a resort HBO Plus we watched a movie everyday however they do repeat. The bathroom was ok the shower was big. However the only give 2 bath towels and I have to use 2 so i called down to get more no one came, so I had to find someone and basically get my own towel that was like 20 minutes which is awful. We called down for an extra pillow and we never got it. There is no lotion, or tissues which was weird. I also saw ants in the sink and around most days which I was not impressed. The entertainment was ok I guess to be fair we only went to 1 full show and skipped out the rest as it wasn't entertaining to us. the disco was ok if you like all latin music. the food was good however the do stretch their oatmeal and juices out by adding water which doesn't make it taste good. we went on two excursions panama canal and the jungle tour both amazing. The beach was horrible. we spent most of the time at the pool. The drinks were decent. The hotel staff speak 2% of English and understand 1% so very difficult.Wifi was good worked on the beach, pool, everywhere at the hotel. I would go back to Panama and stay in the city I wouldn't/t stay at Riu. Don't get me wrong we love the Riu resorts as this was our 4th one however I expected much more. You pay for what you get.

Riu Republica: Great beach but leaves a lot to be desired

Had a one week stay over the holidays. Clean rooms and a great beach. Food was so so and the staff was hit and miss. If you're looking to relax maybe not the place. Busy and the adult only means a lot of younger groups looking to party.

Riu Palace Baja California: Amazing Resort

The food and service was second to none. The atmosphere and scenery is beautiful. There are three items that I would recommend being looked at: 1) when someone is too drunk instead of giving them a bucket to throw up in, take away their band so they can no longer drink for a period of time. Any kind of fighting the persons should be kicked out of the resort. 2) the stairs need to have a strip on the bottom of the stairs, the brown seems to blend into the next stair making it a trip hazard.  [... read more]3) Do not let vacationers put their own music on, the resort picks the music and that is it. There seem to be a lot of tension when one group wanted their music and not everyone appreciated it. If the resort is in control of the music that will eliminate discussion on music.

Riu Palace Costa Mujeres: A lil paradise😊

My hubby and I stayed from Dec 22-29 and we truly had a great time.The hotel resort is beautiful, very clean, wonderful staff and the food is so delicious. Love our suite in the 3F overlooking the garden; the capuchino place, rumba fit at 11am, and we also found a new friend - bartender Juan, who spoiled us with the drinks. I jog around in the mornings,played pingpong and checked their sister hotel. I'd suggest that they add a tennis court. Would definitely recommend this hotel..it's the best of [... read more] the 3 Rius that's we've stayed to😊

Riu Republica: Amazing resort!!

First off we have to thank Diane and Paul for the amazing service we received from Trip Central. They are a first class travel agency. Now on to the Riu Republica. First thought is amazing. This was our seventh Christmas vacation and was definitely our favourite resort. The rooms, food, beaches and staff were all fabulous. The only issue throughout our stay was with the shuttle to the beach. We were told it ran between the hours of 9-5 everyday but we only saw a total of 3 times. Wouldn’t be  [... read more]an issue but two in our party had injuries that made it hard going back and forth Will definitely return to this resort.

Riu Guanacaste: Management needs to be customer service friendly

Hotel and grounds are beautiful. Bathroom tubs are not easy to get in and out of. Actually quite dangerous as they are quite high and when you try to get out very slippery. People in general are very nice except for the management at the hotel. Management was very rude and unaccommodating in allowing not even one hour later in checking out especially when are plane arrived much later than expected and we checked in quite late. Management also said you did not need reservations for the resta [... read more]urants - however it was quite difficult to get in as they always had a waiting list of over 100 people in line waiting.

Riu Republica: Lovely resort

I have nothing negative to say; the resort was beautiful, very clean, staff friendly & excellent variety of restaurants / food selection. The beach beautiful white sand & clear turquoise/blue ocean; who can ask for anything more!!!

Riu Playa Blanca: Panama Playa Blanca

We were guest here Dec 3-110th/18. Panama is a very beautiful, lush country. The dark sand beach, and sunshine made this a memorable vacation for sure. The food was good, Steakhouse and Italian a la cartel great. The hotel itself is a little dated and in need of a refresher, cracked tiles in the elevator, ice machines not working, and room air conditioners need to get lower than 24! The pools and grounds were well maintained, and bar staff at the pool, (Donny) were fantastic. Travel agents shoul [... read more]d advise travellers of the US fund $15 departure tax per person required at the airport. We had US money with us, but others were scrambling. Sunwing agents in site were excellent and readily available. All in all a great pre-Christmas relaxing vacation!

Riu Palace Punta Cana: OK resort, nothing special

The hotel is clean, friendly, however we don’t think is a 5 star hotel. Second time to Riu (previously went to Riu Palace Los Cabo), but we will never go to any Riu chain again. I would rate this a 4 star hotel. Other than most of the staff don’t speak English, we found there is only a few drinks and food to choose from. Unless you don’t care what you eat and drink, this resort is probably would be a god choice. There is nothing special or bad about this resort! All specialty restaurant [... read more]s is not worth to try, the main buffet is better. Don’t waste your time, go to the buffet (breakfast and dinner) and find Sandy. He will be your best friend and he will make you stay memorable, he will do the best to feel you home. Also, many thanks for the bartenders working around the pool and theatre area! They are working really hard to serve you a drink! Maybe because of the management pushing them too hard, but it is amazing to see them running around. They will serve you in no time! It is not the bartenders fault, not to serve you a nice brandy or cognac, or a good drink after dinner. Riu just doesn’t have it. We been places in Mexico and Cuba, and we always had premium drinks, even in 4 or 4.5 star hotels. Unless you are whiskey lover, and all you care is to get hammered, don’t go to Riu. It is a 4 star nothing special resort! Again, thanks to Sandy at main buffet!

Riu Palace Costa Mujeres: Brand New Modern Resort

This hotel is beautifully landscaped. The layout of the hotel is different. Off the main lobby is the Lounge which has an eating area and a sitting area and is open 24 hours. Coffee, tea, alcohol, food is available here and is self serve. It is a very clean, comfortable room. The lobby bar and the main buffet are facing the pools and the ocean. The view is amazing. The a-la- cart restaurants, auditorium are placed in close proximity for easy access. All the rooms are beautiful, modern and very [... read more] clean. The beach is very long with fine sand and beautiful palm trees. It is a wonderful hotel with excellent service. We would return again.

Riu Republica: Amazing resort

The resort was super clean. The food was fantastic with lots of options. The pools and the beach were awesome. Room needed a bit of an upgrade but spent little time there. Staff are very friendly and helpful. Would go back again.

Riu Republica: Amazing resort

Best hotel so far on my list. Amazing and beautiful. Good service and good food. I also enjoyed the evening shows. The evening shows were a little bit different from the ones Im usually see in other hotels.

Riu Palace Mexico: Kids friendly fun resort

Clean, well-designed, great beach, delicious food, nice staff. Great layout and all the amenities are easily accessible. Water in the pools was a bit cold, even during the day. Fun shows at night and animation staff are very nice. All resort staff were quite attentive to needs of guests

Riu Republica: Not a 5 Star

Overall, it's an updated and vibrant resort. The staff is friendly (especially when you are), the beach is beautiful and clean, and the resort is so big, you never struggle to find a lounge chair on the beach or at the pool. However...if you are arriving late (after the 9pm of most dinner restaurants) be ready to wait in line and heat up a cold burger from a fridge or grab a hot dog that has been on the heater for quite some time...it was not the best first impression. They do not have a late ni [... read more]ght eats place where you don't have to make the food yourself. Also, the resort is HUGE. Be ready to walk A LOT. Our room was not very clean when we first arrived and the resort was at full capacity on the first night, we were able to change rooms the next day and the staff was very friendly. The pools were very nice, the slides were great, and the resort is very lively. We came with our family with a range of ages: 28-60+ and we had a great time. There are a lot of 20 year old tourists so the nightlife is quite lively and certain pools are very...entertaining during the day. The food is very good, out of the a la carte restaurants we had two great experiences out of the five we went to. This does not feel like a 5 star resort but it is a solid 4. Would I return? No, there are so many other beautiful resorts to see but this one is not a bad choice.

Riu Guanacaste: Wonderful Resort

The Resort was very well Landscaped and groomed and the proximity to the Beach was perfect. A couple of issues is the restaurant and reservation methods did not make sense, couldn't get into a couple of them need to re think the process. Secondly, the entertainment was great, however, needs to be a little more interactive in the later hours, example more dancing etc.... Overall it was a very nice resort, rooms were spacious and always cleaned and the food was terrific.

Riu Guanacaste: Few things need to be done at this resort before it looses guests

Hi, To whom it may concern, I would like to share some feedback to Riu Guanacaste. We went there from Dec. 19th to Dec. 26th, 2018 Very clean, Very beautiful, Amazing landscape! I love the respect everybody showed towards the spread and freely Iguanas every where. Entertainment: Very Boring!!! I travelled to many other resorts and night life is very important too. It felt more like a retirement home more than a Resort with is supposed to be full of life! shows and then everyb [... read more]ody to bed. We went to the Discoteca, and it was dead! no one goes to it. At 10:00 pm people was already leaving to bed. The choice of music was terrible. We managed to listen to two different musician bands on the 24th and 25th. They were playing romantic Latin songs (like I am dying for you), and they did not have any energy at all. Your crowd is American, why don't you combine big American rock hits, with spicy Latin music like the one they play at the Discoteca!? I also would use the Lobby area in order to attract more people. They did it only on the 24th with a saxophone musician dressed up as Santa. They had a fountain of Prosseco on the 24th of December. When I accepted the glass of Prosseco, I asked to be by itself, the lady said she wasn't allowed to serve it alone, but with a sweet juice in it. Why? I guess the resort was afraid it wouldn't be enough. Well, you might be surprised about it, not everybody likes Proseco neither Champaigne. They had soon many bottles that the following day they started to serve them bold with no juice inside. I had to leave the full glass in a corner unfortunately, because it was extremely sweet and took the real flavour to it. After paying so much money to spend our Christmas together as a family I was denied a single glass of Prosseco. Internet connection; It was failling few times, and my phone lasted for two complete days without Internet. I, by accident pressed the wrong button and unlock the airplane mode and now I have a big bill to pay due to the Hotel issue for those two days of not working. At the reception they told me that I wasn't the only one asking for it and that they were having issues with it. The Casino; We spent close to $300 American US dollars. Went two days consecutively. One after the next. We did not receive any of those coupons you have to attract customers to the Casino door. Only when we were leaving the place after spending that considerable amount. At the door on the second day, we got 4 tickets since we were 4 people. NO ONE mentioned it before, not the reception when arriving, not at the entrance of the Casino, neither the floor manager who was standing right beside us while playing. We were laughing laud. So loud pretending we were wining that the floor manager and other employees got very close to the machines we were using since we were putting so much enthusiasm for very little money. So everybody noticed out presence and during all that time NO ONE offered us the famous coupons, but when we were leaving the establishment. We managed to talk in person to the Manager of the Casino, we explained to him about the incident. He could have suggested at least something; what about if I give you $40 in cash to be used inside the casino, would you like to play them? and maybe through that it would have kept us for a much longer time! I said to him that in all the resorts we have gone in the past few years we have never seen such a thing. I told him we were extremely disappointed about it, but no results from your side. The Restaurant a la cart system was very questionable. I choose the resorts based on how many a la cart restaurants they offer. For the first 4 days we try to reserve a table but the answer was always the same. It is full and there are many reservations ahead of you. We saw many tables empty! we kept looking at those tables and they were empty for a long time! meaning that the people that was supposed to come and use it did not show at all in some cases. We managed to get into Tucan Restaurant, and we witness some real unfair situations after doing an entire one hour and 20 minutes to enter to the place. Reservations as soon as you get to the resort would be more civilized and respectful towards the customer. I had a very old couple making line infant of us. Who, that is pretty brutal! So as we all know Costa Rica is known for their eco tourism. We booked few trips. We were leaving at 7:30 am. Happened that your reservations for the Christmas day, were supposed to be done from 8:00 am to 2:00 pm. I went to reception and mentioned it to the person in charge at the moment, he said there was nothing to do since it was only 7:00 am and the people in charge were still not there. That is brutal too! So we bring money to the country. We follow every rule you imposed but there is not a way of having a simple list before the tourist goes in their trip to have their names written down before they live the resort for the entire day coming back at 6:30 pm. Pools: I did not go inside the pools since they were pretty dirty. Specially in the bar area. Not enough chairs under the inclement sun. It would be amazing to have more covered spaces even if it is away from the pool. In the beach, not enough chairs again and missing a bit more beach grape plants or palm trees for the shade. We noticed that there were turtles hatching days, no one was promoting it. Not enough activities to exploit within the same centre. Even talking and explaining about the active volcanos around, or the volcanic beaches, Iguanas or Turtles would be extremely exciting. Climbing coconuts and offering it to the crowd with a straw for $1! Costa Rican Music at the beach, set up an entire dinner stage by the beach could be another restaurant a la cart that you could offer. Food: A bit plain. Always the same. Repeatedly times in 8 days our eyes and paladar had to experience the same. We try the Asian fusion and it was very disappointing. We left the two plates full of food and had to leave. To be honest it was bad. Spa and Wellness centre: I tried to use the steam room, I couldn't because I had to reserve it. Shouldn't it be available all day long so it can be used? The fragrance was extremely strong. A lot of people get sick due to the strong smells. Riu Guanacaste is one of those. Please make it more natural and less strong. Other than that I was glad to see many machines available and they were all in use. So it is telling you that working out is getting popular for a significant crowd of people. Insisting through signs in cleaning the machines after using them would be important and necessary. From the rooms to the facilities, put signs with arrows to where it leads you to. The pool, the lobby, the hatching turtles, the climbing what ever... Our cleaning lady Xinia was lovely! I hope this suggestions will be helpful. It is definitely a beautiful resort. Other than that, Thank you for your time. Sincerely, Deborah Krzypow (49 years), Roy Cado (50 years), Elisa Mendez (21 years), Chelsie Ean (21 years).

Riu Santa Fe: A Riutiful Holiday!!

Buffets better than a la carte. Beautiful setting. Shortage of bartenders and no drink service around entertainment or pool. Only one beer available. Rooms need upgrading..villa 7 quite musty and contents showed mildew. Staff fairly friendly. Great variety of entertainment and activities.

Riu Palace Paradise Island: Very good resort

This resort was really good... The breakfast, jerk chicken lunch and a La cartes were amazing. All the workers were really friendly especially LG and keno they were really helpful and friendly. Would recommend this resort

Riu Palace Baja California: Amazing

Had fabulous stay with outstanding service. Will highly recommend for adults. Breathtaking scenery and easy access to everything. Staff extremely friendly. For being so new was near flawless stay. Was a tonne of fun