Dreams Puerto Morelos Resort and Spa: Hyatt Ziva Riviera Cancun 2023 Vacation

Excellent service, awesome food, drinks, entertainment and accommodation. The grounds were well maintained. Beach is mediocre but we can’t complain. Many don’t get to travel thus we appreciate and are grateful for it all. We had a wonderful experience with beautiful memories. We will definitely return.

Selection Riviera Cancun: Very good place to stay with children

Beautiful, new accommodation. Good food. Friendly personal. Clean , very clean. Every day different activities. Beach was full of seaweed. Impossible to go to ocean. Only this point is value for me . Pools was cleaned every day. Beautiful rooms. I would come here again if seaweed will disappear. And recommend everyone to come here ....

Ocean Riviera Paradise: Very good family resort

Stunning resort with amazing food. Found the place to be very geared to families with young children. Easy access for buggies and the child daisy pool offered lots for the kiddies. The adult pool was fun and the adult restaurant was excellent. Unfortunately there was no adult section on the beach. The beach was the only downfall. So much seaweed and no turquoise water. Zero accommodations in regard to Covid.

Ocean Riviera Paradise: Nice Resort

We stayed at El Beso section, which was centrally located to most everything. The hotel was clean and the staff was very helpful and friendly. The food was very good at the buffet and excellent at the a la cartes. We tried every day to get into the Asian restaurant but had no luck getting a reservation.

Barcelo Maya Palace: A High Five Resort

The Barcelo Maya Palace all-inclusive resort is northernmost of a 6 resort property bordering on Puerto Aventuras just south of Playa del Carmen in the Mayan Riviera, serviced by flights to Cancun. The property is huge. It features an extensive oceanfront with sandy beach at the Beach/Carib end with rocky karst at the Palace end which is excellent for snorkeling as turtles and colourful fish abound. Abundant beach loungers are provided shaded by palm trees rather than palapas. The grounds an [... read more]d Mexican colonial style buildings are meticulously well kept. The pool with its swim up bar is very large and freeform with shallow walk ins to accommodate children at the end closest to the children's water park. It's great expanse accommodates animator led activities and a quieter nook. There is a great competition to "reserve" poolside lounge chairs in the wee hours of the morning despite an official no reserve policy. Likewise the adult only pool has a limited number of loungers. There are also Bali beds for rent costing $US15 per day. People are waiting at the pool bar to reserve those before 7:00am. Check in was accomplished quickly and efficiently. The Palace uses the wrist bracelet as the room key so misplaced or de-magnetized key cards are no longer an issue. The accommodations are in 2 groups of 3 story buildings, each with a central plaza complete with fountains. No one volunteered direction as to how to find our room. I had come prepared with a printed map and asked the clerk to mark where our room was and I still got lost. Palace rooms are large junior suites with king or 2 double beds, 2 couches which can be opened to form additional bedding, ample drawer storage, 2 hanging closets with robes, ironing board and digitally operated safe, a mini fridge with juices, soda pop, beer and water, some snack items, and a coffee maker with bottled water. The bathroom entry is via 2 sliding doors. The toilet is a separate enclosure, 2 single sinks overlooked by a large mirror, a hairdryer and a magnifying make up mirror. The separate bath enclosure features a rain head shower and a separate sloped tub with shower. Ample large absorbent towels are replaced daily if required. There are electrical outlets over each night table and a pair of them complete with 2 USB charging ports over the desk under the plasma television. Palace guests have access to 3 buffets and 3 themed a la carte restaurants at the resort as well as the buffets and la carte restaurants at 4 of the other resorts. Upon check in, guests need to go immediately to guest services to make 3 reservations. Thereafter, a guest can make a reservation one per day of stay. The a la carte dining is much in demand and there is much to do about guests being unable to make dining reservations at convenient times at preferred venues especially at the Santa Fe steakhouse and the 2 Japanese teppanyaki restaurants. We were able to seat 4 persons before 8:00pm on 12 of our 14 nights. Our favourites were the Rodizio and La Brasserie at the Palace. We felt that the Palace wait staff was better trained and more personable than those at the other resort a la cartes. At the Palace, one could shoot pool, play shuffleboard, shoot hoops, toss bocce, play table tennis and engage in some water based activity. There was an excellent and challenging mini golf course free during the day located at the Strikers Sports bar which is part of a shopping mall and Mexicana crafts plaza in the central part of the resort. They need to make a better scorecard system and do away with their "hockey stick" putters. There are several extra cost activities at Strikers including bowling and an arcade. Catholic mass is celebrated Sundays at 5:00pm in the chapel located proximate to the Mexicana mall and Colonial Resort lobby. The success of every resort depends totally on the efforts and presentation of the staff. To that end we commend particular persons who contributed to making our stay exceptional. Firstly, Alejandro Pat our room steward who was cheery, thorough and most helpful. Karen Yanez of Guest Services was another cheerful, engaging and most helpful agent of the resort. She worked her magic fingers over the keyboards to arrange our a la carte dining reservations. Despite the number of persons she saw everyday, she remembered and acknowledged persons whom she recognized while away from her desk. This makes persons feel as though they matter. Raoul our server at Rodizio was jolly, carefully and patiently explained all the dishes, answered our questions, was attentive during our meal and made a fabulous Mayan coffee. Jorge and Bryan were bartenders at the adult only pool. I tended to go there for my beverages because they were not rushed off their feet as at the main pool bar. They were always cheerful, eager to please and carefully prepared by drinks. Notes for travelers. There are no face cloths provided. If you require them, bring your own. One must ask for peanut butter at the buffets and ketchup is hard to find. Bring sufficient sunscreen as it is prohibitively expensive to buy at the resort as are snack foods. Improvements that would make the resort approach perfection include an escort to locate your room, night lighting on the beach, some other method of moving guests around other than or in addition to the 2 double decker busses now used. Other free activities such as archery and target shooting with good quality equipment such as at Iberostar. A lazy river such as at Sirenis,

Barcelo Maya Palace: Wonderful resort

We would rate most things in this resort, a 10….including our room, the staff, all services, the fantastic pools, the visits to the many restaurants and buffets and all bar services. We would rate the beach about a 7, as it is rocky in some places. Entertainment was maybe a 6/7 for us. We are in our 70's so maybe the younger folks might enjoy it more than us. We loved exploring and enjoying all the many amenities of this large resort, but be prepared to do lots of walking .You can visit a [... read more]ll the same via the resort two tier bus. We rode this often in the evening just to enjoy the ride. Overall….this is a fantastic resort for couples or families and we would highly recommend it.

Bahia Principe Explore Coba: Resort was better than expected

I stayed at the Coba resort at the Bahia principe from Feb 20-27. The rooms are outdated but are very clean and maintained. The buffet food was average, no major complaints. The a La cartes (Italian, tequila and teppanyaki) were excellent. Highly recommend the tequila if you can get a reservation. The margs and tacos were delicious! The beach is small and pretty crowded. They had staff working all day to clear seaweed. Staff were very friendly and eager to help and provide service. The pools are [... read more] large and we’re fun to be at. Overall would recommend this resort if you can get a good price for it, are okay with a basic clean resort and are not looking for a spectacular beach.

Catalonia Playa Maroma: Loved our stay

This was our second time here. It’s a great place. Causal atmosphere, wonderful wide beach, great food. We loved the pool for young kids - although there is no slides or anything. There is a coffee bar, which was a highlight. Spa not worth the $.

Iberostar Waves Paraiso del Mar: very good resort

The resort was amazing, full of green trees, bushes and local birds/animals. Room was spacious and clean (junior suite) Food was good but not like before (we've been in the same resort 4 years ago) Very good entertainment, except theatre shows that were scheduled very late at night (10-11 pm) The worst thing we encountered was getting a sit at the table at lunch (waiting time outside the buffet approx 10-15 min) and at dinner (30 min). This waiting time happened because the resorts (del Mar an [... read more]d Beach) had opened only one Buffet Restaurant for dinner.

Barcelo Maya Riviera: Disappointed with resort since Opening

Didn’t have a double room as booked - took until next day around 5:00 pm to get double room - given accessibility room with no closet doors, large seat blocking shower, no toilet privacy door and large handicap rails in bathroom. Nowhere to hang large towels, no smaller towels supplied, had to ask housekeeping each time. Buffet area on many days did not have lettuce for salad, and many other items not available. Food stations, most food lukewarm and mostly Mexican food, not too much variation [... read more] in others. Housekeeping didn’t show up on three days, sometimes around 5:00 pm. Specialty restaurants very good except for the Toco bar, absolutely no personality and food not good. Ended up sick…We were at the Riviera Mya Adult when it first opened Dec.2019-2020 and it was much better all around. Even the Guest services and some of the front Desk personnel were miserable. We were not able to book specialty restaurants for our second week except for times for 5:00 pm or after 10:00 pm. I would not give them a 5 star rating this time, probably a 2 star. Will try to book somewhere else next time..Very Disappointing.

Barcelo Maya Riviera: We LOVED it!

We have been to the Barcelo numerous times and this was our second time at the Adult Only section. Before we even left home, we spoke with Emilio Gomez, social media manager, who took amazing care of us before we even arrived and made sure our stay was incredible and memorial. Thank you Emilio. Check in and check out with Maru Navarro at the Premium level was so smooth. She went above and beyond for us. She was so helpful booking our restaurants, and always had a big smile for us. We ate at all  [... read more]four AO restaurants, the Japanese in the Mall, and all three restaurants at the Palace. They were all amazing and the Taco bar at the AO was so much fun. A huge shout out and thanks to Jesus Lopez who made us amazing Mayan coffee at the Rodizio. He and Gilberto Gonzalez took great care of us. Jesus Gonzalez at the Caribe was amazing and attentive. At the breakfast and lunch buffet at the AO, Jose Miranda was everywhere, taking care of everyone! He never stopped moving or helping! Reyi Campos and Marcos at the Brasserie were great, too. I was absolutely THRILLED to have Jazmine serving us again in the evenings at the AO outdoor lounge at night. She looked at me and remembered me from the last time we were there. She is the BEST! So was Miriam Cordova. They were both hard workers and great servers and always had a smile. Gorgeous rooms, beaches, pools, food and amazing staff. We would go back in a heartbeat.

Barcelo Maya Riviera: Beautiful Resort

Everything at Barcelo Maya Riviera was beautiful! The service was amazing and the food was delicious. The pools were amazing and the beach was beautiful….lots of palm trees….no bugs or birds except for pelicans and other ocean birds flying over the ocean

Royal Hideaway Playacar: Nice resort

Nice resort overall. It is the perfect size and is generally quiet. Does not cater to a party type of crowd. That being said, the evening entertainment is almost non-existent. Main buildings, restaurants and grounds are kept very well - clean and inviting. Food was very good. Service was very good. All employees were helpful, warm and friendly. Beach was very good. The villas and rooms are showing their age and are in need of renovation. They are adequate at the moment but are in a st [... read more]ate of decline. Purchased the Resort view room (1 upgrade from basic level). Did not see the difference between this level and the basic level. I believe I paid extra for no value.

Royalton Riviera Cancun Resort and Spa: Fantastic stay

We had a fantastic time, hotel gave us a free upgrade to a rooftop terrace suit, the staff were friendly and helpful, they worked very hard to keep the place immaculate, the food was amazing with lots of choices The location from airport very close, the beach is fantastic, tge sargassum seaweed is beyond control of hotel but they try there best

Barcelo Maya Tropical: Disappointing Experience

1. Staff was not friendly 2. They were not accommodative 3. Same food for all meals and days 4. Drinks were very poor and service was below average 5. distinguished service between white and non-white race

Selection Riviera Cancun: Excellent resort for families

Azul Beach Resort was perfect for our family vacation. There is something for everyone. We were traveling with our 16 month old son, and all of our needs were met and expectations exceeded. We were given a crib for our hotel room, every restaurant had a highchair for our baby, he loved the pools and splash pad. The balcony faced the pools/ocean and the view was spectacular. We spent a lot of time on the balcony when our babe was sleeping, and they have a lovely outdoor sectional on each balcony  [... read more]which was very comfortable. We made use of the giant jacuzzi in the bedroom every night. The food was delicious, and we were able to try each a la carte restaurant. Each one was unique and tasty. I would definitely go back, especially when our son is a little older as they have tons of activities for kids aged 4-12.

Iberostar Waves Paraiso Beach: Absolutely PERFECT!

This is our 4th time returning to the Iberostar Paraiso Beach. It is in a great location and only 30 mins from CANCUN airport and only another 30 mins to Playa Del Carmen, so of resort excursions are easily accessible. Every time we have been so very pleased with the whole resort. From the staff, to the food, the rooms, the gym, the shopping mall, the pools and especially the beach! Everything is perfect. The staff are very friendly and helpful and the resort is exceptionally maintained and [... read more] very well thought out as all the rooms and restaurants are easy to find and labeled on a very detailed map. We will definitely be returning for another visit!

Blue Diamond Luxury Boutique Hotel: Fantastic resort, fantastic staff

This was our second visit to the Blue Diamond. We chose of because it is a small, adults only resort. It is carved out of the rain forest and has amazing gardens. The food is fantastic and the staff are very attentive.

Bahia Principe Escape Sian Ka'an: Lotsa laughs

Met lots of fun people, service was impeccable! Mostly Canadians, which was nice. The Mayan people are beautiful and super friendly. The golf was excellent! Would return in a heartbeat! Have nothing else to say!

Blue Bay Grand Esmeralda: Very disappointing!

The resort was very dated and run down. The food was hit or miss and the drinks were about the same, we were able to find one or two food or drink that was good but nothing was consistent. The beach was unusable and never went to the ocean at all because of how dirty the water was. Turn down service was good but they never stocked the fridge or shampoos unless you were in the room and basically asked for them. We ordered room service once and it never arrived, first night around 6 pm we called m [... read more]ultiple times for cold water as our fridge was broken and we never received any! Calling front desk or 0 went to no where no matter when you call. The shop that sold clothings at the resort was biggest scammers. We went in one night to check things out and liked few things, we didn’t buy right away as we didn’t carry money with us, went back next morning, they changed the price on only the items we were interested in and removed the discount. Then we still wanted to buy them, I personally grabbed a bathing suit to try which had 50% off tag on the hanger and I confirmed it was 50% off as the worker was grabbing it for me, after trying them, I asked for another size to make sure. I took the 50% off one as they fit better to cashier and she told me now it’s not 50% and accused me of changing the tag sticker! Be aware of them.