Bahia Principe Explore Coba: Great resort

The resort was decent, didn’t have access to the beach which was inconvenient! Also the food was not very vegetarian option friendly which was a down size because 3/4 of us were vegetarian. The entertainment was great, the overall experience was good but I wish there was more for the food options and direct access to the beach!

Paradisus Cancun: Very nice resort, but has issues.

The hotel was very clean, employees were excellent, food was good, rooms were large. They have a coffee bar open on first floor open 24 hours with different types of coffee and flavors. I loved that feature. However, we had to rush down in the morning to place a towel or personal item on a chair to ensure a spot to sit at the pool or on the beach. I HATE having to do that. Also the lounging chairs could not be adjusted in any way. They were solid. So if you had any kind of back issue yo [... read more]u had to stuff towels everywhere to get comfortable. It is very uncomfortable to have to sit at the same angle all day.

Bahia Principe Explore Tulum: Nice Resort

Beach and water is AMAZING!! Staff are all so friendly and attentive, rooms are clean and spacious! Food could be improved a bit with selection and quality, but overall a great experience and a great resort!!

Grand Riviera Princess: Excellent resort

Hotel was spacious and clean. Beach was lovely. Buffet had excellent choices and great theme nights to keep things interesting and fresh. A la carte restaurants were available for booking considering the number of guests during our stay. Only issue was the top shelf bar liquors were extra so this is good to know for people assuming "all" liquors are included. Grounds well maintained and staff very friendly. It's a large resort so be prepared to walk - overall a great vacation to enjoy the  [... read more]sun.

Hotel Santa Cruz: Hotel Santa Cruz

We enjoyed our stay at Hotel Santa Cruz. After working out a few minor problems, we were able to truly enjoy our stay. The staff was wonderful even tho English was a language not easily understood. Google translate will be your friend!

Grand Decameron Complex Bucerias Trademark: Awesome time at Decameron

We had a great time. Nice pools, food at buffets was tasty and we enjoyed the a la cartes. Beds were very comfortable, had great sleeps. Grounds were kept nice and tidy.a great first Mexican experience for my friend.

Allegro Cozumel: Awesome Resort

Just got back from an amazing week at Allegro Cozumel. There was a group of 8 and we all loved the resort. The staff was amazing wherever we were from the rooms to the dining rooms and the entertainment. All such beautiful attitudes towards the guests. The beach was brand no problem finding a lounge chair there. The Asian a la carte was phenomenal. The chef put in a great performance and food was spectacular. This is definitely a place we will return to and we met so many couples that wer [... read more]e on the 2 nd and 3 rd stay there.

Iberostar Selection Paraiso Lindo: Nice resort...but not for me anymore

This is our 4th time back to this resort. In many ways it has improved....still has beautiful grounds , very very eco friendly, clean rooms and good food. Where it has gone down ( in my opinion) is the entertainment. Pool side activities are just ok....staff use to be so much fun and interactive. We love the water aerobics but when it came time , we had to actually find the staff to see if it was going to happen...the guy who ended up running it looked like he didn't want to be there...gru [... read more]mpy. And note to staff...aqua zumba is not aqua aerobics. Also missing is the Mall. It's still there , but all the artisan shops have been replaced with food joints and expensive boutiques. Very disappointing. Might return one day , but not likely. Lovely place , but not for me anymore.

Grand Decameron Complex Bucerias Trademark: A nice resort

The grounds were immaculate and rooms were very clean. The staff in the dining and bar areas were very happy and accommodating. I think the food was ok. It was too americanized and bland. It was fresh and clean in the area though. All in all a nice experience

Secrets Huatulco: Great December Holiday

We stayed for 2 weeks and we had a 1 bedroom swim out suite .We had a wonderful time. The food was really good. It has really improved. The grounds were well manicured and our swim out pool was cleaned every day. The bars and bar staff were excellent. They had many evening buffets and shows with a meal. There was always something to do. The spa was great. We will be going back again next year!

Tukan Hotel Playa Del Carmen: Location great decent hotel

First day police took 100$ from my wallet after searching and finding nothing second night 2 local woman spiked our drinks and robbed us stole all our my credits cards and phones. Be careful but good location. Everyone is a scammer. Be careful.

Bahia Principe Escape Sian Ka'an: 4th time here very disappointing

No hot water in bathroom for first 5 days (of 7 night stay). Had maintenance come 3 different days. My wife complained at front desk and the staff made her walk back to our room at the far end of the Adult Section and climb stairs to penthouse suite to prove the water was cold. Very insulting. Staff had filed service reports and still not fixed - and they did not believe us. We also did not have hot water in our rooftop lounge hot tub. We had no hot showers and no hot tub for 5 days. Room was 18 [... read more] degrees and freezing - only had 1 blanket. Staff who filled the mini fridge never left the standard selection - guessing game. When we first arrived we received the first night reservation for dinner-but were told there was no openings for any other night-told to come back every morning and ask again. Definitely not 5 star service. We asked every day and waited around - finally got Definitely not 5 star service. We asked every day and waited around - finally got bookings. This was supposed to be a relaxing holiday (wife's and my birthday celebration) but NOT relaxing. NO rep on site from WestJet. We asked front desk staff to find so we could get info on departure. Never saw this person. No signage at Hospitality Room with rep name or schedule. No booklet available for us to check departure. At checkout we waited for bus to take us to airport. No bus. Staff called other buildings looking for bus. The bus was sitting at another area of the complex - waiting to leave After 4 visits to Bahia Principe - don't want to return again . So disappointed. Staff nice - food is good (needs revision). Received 2.5 star service. Bahia Principe let us down. Thank you to Trip Central staff (J.) for your help.

The Sens Riviera: Hotel in dire need of repair. Front desk staff service is very poor.

Hotel is old and let go to ruins. Room was clean though. Food was considered average. Front desk service was terrible. Never answered to our request. On day of departure we asked for a wake up call at 5 AM and we never received a wake up phone call. Bar tender service left to be desired as we were often told that they were out of requested liquor (poor all inclusive feature) This is an absolute deception. Transportation to arport was sheduled for 6:30 AM and Sunwing flight was delayed and we wer [... read more]e not informed. Transportation arrived at 8:55 AM.

Paradisus La Perla Adults Only Riviera Maya: It was just ok

I have spent my vacation at better resorts for less money. Overall I would give it a slightly less than satisfactory rating. What was not so great? Worth mentioning is we stayed on the adult side Garden view suite so can only speak to this portion of the hotel. The beach - lacked loungers and appropriate shading. A few cabanas were available at an extra cost and had to be reserved. The family area appeared to have much more of both. The pool - not enough loungers to accommodate guest [... read more]s. They were heavy, wooden, non adjustable and very difficult to move. There are also cabanas (way too many, that sat empty) at an extra cost. The water was very cold and not well used as a result. The Suite- advertised hot tub on balcony was in fact a jacuzzi bath tub with no running hot water. The pull out couch was dirty and very uncomfortable to sit in. The kitchen area had no plates, bowl glasses or utensils. The toilet made a hammering sound throughout the night, the water pressure cut out to nil on three occasions leaving us with no water to shower. Restaurants - Did not get a hot meal in the time we were there. Of the 10 restaurants we ate at all but two (Japanese and Seafood) had atmosphere. The rest felt like cafeteria style dining without the buffet. Scantly furnished, loud, and not very organized. The steak restaurant was well over priced with little to rave about. Steak was good if not slightly overcooked to order but the sides were all cold even after having them returned. What was good? The staff - excessively friendly, hard working and very helpful although we did have an incident with the front desk when asking for assistance with clothing that fallen off our balcony that we could not retrieve due to the swim out rooms below us. We had to take matters in our own hands after waiting with no resolve for over 24 hours for security to handle it. Location - Just a 20 minute walk down the beach to Playa del Carmen and 5th ave when there were a lot of vendors and restaurant to spend your afternoon among. South Bar - The go to bar for a before or after dinner drink. It seemed to be the most popular place to be.

Planet Hollywood Adult Scene Cancun by Royalton: Absolutely fabulous resort

The hotel was so clean and tidy. Everything was within a few minutes walking distance. The staff are very friendly, and the food is pretty good. Even better in the A LA Carte restaurants. Steaks at the steakhouse A+++. Rooms are very comfortable and clean. Only thing is, we had a swim up pool and could not use it, because they refused to turn the heat on. Beach was closed because it was too rough, and pool was very cold. Windy this time of year (2nd week of December)

Krystal Grand Nuevo Vallarta: Nice resort.

This hotel is great for families and couples. I loved that there was no limit on how many nights you could dine at the al lacarte restaurants. Some people we talked to found it difficult to use the QR code to reserve so we saw Ceasar at the Concierge desk and he booked all our dinner reservations. Actually any issue we had he solved it efficiently and effectively. Very proffessional and good english. Also Axcel, a student that works at this hotel was so helpful and a really sweet guy. The [... read more] buffet is not great - we ate there the first night and choices were not appetizing in the least. The elevator broke down for 2 days while we were there but we just took it as good exercise although I am sure some guests with mobility issues were not impressed. My husband's go to drink is Canadian whiskey and there was none to be found on the resort so he was not happy. With all the canadians that were guests there you would think they would have this as a staple. Also, the lobby is quite big and spacious but only a few chairs (most were taken up by travel reps or Time Share/Tour operators). Hotel needs to make the lobby more inviting and add more seating. Guests waiting for their departure transportation were left to sit on the floor or front steps. Other than these few set backs we had a good vacation.

Dreams Huatulco: Great Resort as usual!

This was our third time to Dreams, Huatulco and as usual the grounds, rooms, and staff were fantastic. We plan on going again! The Oceania Restaurant was our favorite and we enjoyed breakfast and dinner there most days. Overall, the selection at the buffet was not as good as it has been in past years, but the staff was great. The golf course was not open, it has never been open on our previous trips, as far as I am concerned, it does not exist and will never influence my decision to atten [... read more]d this area. A very special thanks to the Oceania Manager (Guillermo), Oceania Waiter/Comedian (Angel), Lobby Bar Manager (Omar), and a fantastic day server around the pools (Primitiva "Primie"), they made our stay...thank you!

Catalonia Grand Costa Mujeres: You won’t be disappointed!

We had three previous stays in Playa Mujeres and this was our first stay at the Catalonia - by far the best resort. Tremendous food options, great staff and service. The resort is beautifully laid out and the beach is perfect for long walks. We will be back.

Iberostar Waves Paraiso del Mar: Good value for cost.

The hotel is in good condition, our room was great, clean, no issues. The grounds are very nice, lots of paths through the jungle which is very different than other resorts we have been too. Well lit at night. The resort is stretched out and will require a lot of walking. I had blisters after the second day! There is a cart and wagon that runs every 10 minutes. The food and drinks were good, not the best that we have had. We really like Iberostar, employees were very nice. Beach was nice [... read more], no issues getting a lounger. One issue at the beach is the overwhelming number of Coati’s. they stole a burger right out of my hand while trying to eat at the beach. We watched them go through beach bags, tip over drinks,etc. the Cancun airport is massive and the Air Canada included transfer service was very disorganized. It took over an hour to figure out which van to get in, they seemed to be overwhelmed. Overall, it was fine but we like the Iberostar in Peurto Plata much better and we will probably stick to that.

Krystal Grand Nuevo Vallarta: No thanks

Took four hours to get into our room when first arrived at 6pm key wouldn’t work they recoded it still not working sent someone up to change lock batteries still not working but never tested it after they had no maintenance staff on so finally moved us into another room. Hotel staff that where working we’re good. The hotel is very busy and does not have enough staff. They say the have a Teen club that is false advertising they have a room they can play ping pon video games. We had to go find act [... read more]ivity staff to do activities in the pool teens can be in they would do a water polo was fun for an hour and that was it. We had to get them to set up it another day and they just put them out and left provided no supervision or help a few of us dads had to organize it with the other people who only spoke Spanish so would of been a great help to have activities assist Buffet was typical have had better in lower star hotels very hard to get into the alacarts have to book on line but the advertised great WIFI is terrible even the staff were annoyed by the amount of guests that had to ask for assistance because WIFi sucked. Activities focused only on the adult pool do not come here expecting a good teens club Beach was nice Pool was a little scummy one day rest were good Good variety of drinks but long lines to get a drink even when tipping waiters etc they run off there feet as not enough staff always apologetic for taking so long Will not stay at this place again would rather stay at a 3 star place is not worth the money