Our Verified Customer Rating 4.1

Our Verified Customer Rating 4.1

(11330 Reviews)

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Private  - 

Verified Purchaser

Royalton Bavaro Resort and Spa: Pretty good stay at Royalton

TL; DR: big resort with lots of people and good buffet/okay sit-down restaurants, but with small, crowded beach and boring kids’ club. When we checked in, I was waiting for someone to try to upsell us to Diamond Club, but when I inquired, I was told it was sold out. No matter - I don’t really know what I would have done with it. Yes, Diamond Club has a private beach and pool. There is a butler that gets you dinner reservations and sets stuff up for you. Is this worth $155 usd per day  [... read more]

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May.P  - 

Verified Purchaser

Ocean El Faro: Beautiful building, slow staff

We just came back April 22, 2023. The lobby is gigantic. Beautifully designed, rooms clean, food ok ( tasty but not many options). Washrooms clean and everywhere. Staff don't seem happy, service very slow. I believe they're understaffed. To reserve a restaurant, you need to line up to book same day which meant we were only able to book 2 restaurants out of 5 I think. To improve that, we need to be able to book via app, front desk, or pre book in advance for another day.

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Private  - 

Verified Purchaser

Bahia Principe Escape Ambar: Beautiful Resort

Beautiful gardens, very well kept. Latest building colour change very nice. Staff very friendly and accommodating, food was plentiful with lots of variety. Bars were good, Limbo Bar was top notch, bartenders were true mixologists.

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Private  - 

Verified Purchaser

Melia Caribe Beach Resort: Beautiful Resort

We booked their "Level" package. The room was nice, but not the one advertised on the site that we were looking forward to. The Level specific pool and restaurant was a smaller area. Service was extremely slow and so we used the main pool by the beach where there was more action. If your booking the Level, the only real value to you may be the room. It was nice to walk through their dedicated lounge where you could make your own drink or get a Nespresso coffee at any time. Most of the staff we [... read more]

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Private  - 

Verified Purchaser

Bahia Principe Escape Aquamarine: You get what you expect , always.

What you see ( in the ad.pictures, ) what you get. Nice, clean, quite, Good food, good bars, good beaches, good entertainment. Perfect for younger generation. Surge for best season watch for rainy months .

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Private  - 

Verified Purchaser

Hyatt Vivid Punta Cana: Great Resort

The Jewel Palm Beach was a great resort and would recommend highly recommend it. The restaurants were amazing with no reservation needed, we did all once; Japanese food was great, Italian we did twice again food and service wonderful, Mexican great and French wonderful. The bars at both the pool and lobby were great servers at both were fantastic. There is a mixologist every night with specialty drinks. Staff in Dominican are always friendly and the Jewel staff were especially friendly an [... read more]

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Dave  - 

Verified Purchaser

Bahia Principe Escape Ambar: great resort

the resort was wonderful, Never having been to a resort before we weren't sure what to expect. It was amazing. Our room was perfectly located between the lobby/restaurant and the pool / ocean. Couldn't have been better everyone was so friendly andhelpful LOts of activities and the food was great

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Private  - 

Verified Purchaser

Barcelo Bavaro Palace: Luxurious resort that was always very high energy

We loved our stay at the Barcelo Bavaro Palace. We stayed in one of the oceanfront suites, with the water and jungle just steps away. It was picturesque. We were premium level members, and found the service, the food and amenities of that tier absolutely perfect for what we were looking for. As for covid protocols and such, they had hand sanitizer in elevators and around restaurants, and the open air facility certainly helped keeping a fresh flow of air. There were plenty of servers and support  [... read more]

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Private  - 

Verified Purchaser

Serenade Punta Cana Beach and Spa Resort: Serenade Punta Cana - worst vacation

This was our 4th time in Dominican. Lets start with: Airport pickup: Longest time we ever had to wait to get from airport to Resort. Considering that we bought privileged package - i believe this is not acceptable. Check-In: Once we got to Resort our checking supposed to be done at privileged desk. Apparently, it was closed - never saw that in any other resorts. They had privileged desk open for 24/7. Speaking about privileged desk - had to go couple times asking to fix elevator butto [... read more]

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Vacation man  - 

Verified Purchaser

Bahia Principe Explore Punta Cana: Won't Return

This was not a fabulous experience and I can assure you, with all the choices out there, we won't be back. This was hardly al inclusive when many restaurants and bars were not included. Too many meals were buffets which were the same day after day. Too often the draft beer didn't work at many bars and the only option was to purchase another product. On two occasions the resort was out of ice. And one time out of vodka in all bars for half a day. Beyond all this service was average and the bea [... read more]

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Desneige  - 

Verified Purchaser

Caribe Deluxe Princess: Beautiful, clean resort

This hotel was everything we could need. The rooms were beautiful, the grounds are kept so well. The workers there are always cleaning and so helpful and kind. I went with my 5 year old son and he loved it, from the tram to the waterslides, the bowling and arcade, something to keep him busy. When we checked in we received a 2 queens room vs. the 1 king i requested, but by the next day they had us moved to the king room no issues whatsoever. Noise level was quite low and everyone was super k [... read more]

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Private  - 

Verified Purchaser

Grand Bavaro Princess: Very nice resort.

I found the resort to be very big for my liking. Although trolleys were readily available. Grounds were beautiful and the resort was very clean. My room was amazing. The main pool water was a little cloudy and it could use a refurbishing. It would be nice to have drink service at the pool and on the beach. The restaurants were all very good and service was excellent. The buffet table service wasn't the greatest. It was hit & miss. It would also be nice to have some type of shows or enterta [... read more]

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Private  - 

Verified Purchaser

Excellence El Carmen: Excellent Experience at Excellence El Carmen

This was our second trip there. Last time was April 2018. The largest difference I found since COVID is no assigned concierge attendant for each Excellence level building. Other than that the entertainment, food and service was wonderful. A special shout out to our beech waitress Carmen who looked after us so well 5 years ago and again this trip.. she remembers what you drank 3 days ago.. she offers exceptional service while on the beech!

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Private  - 

Verified Purchaser

Royalton Bavaro Resort and Spa: Great Resort

the hotel is large so if you don't like walking than I wouldn't recommend it to you. The grounds were always clean, the staff were super nice, the food was good and the beach was always clean of any seedweed. I stayed in the junior deluxe room and it was amazing. The shows were good also. My only complaint is that there was suppose to be no reservations for the steak house Hunters but you have to line up. We were there approx. 40 mins before it open and was 5th in line so we thought for sure we  [... read more]

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Private  - 

Verified Purchaser

Ocean El Faro: Could be so much more

The resort is nice, pools are awesome but the beach is less than desirable. The service seemed way understaffed for a resort of that size. You have to wake up at 430am to get in line to make a reservation at sulfurs their Japanese restaurant to maybe get a seat when they come at 7am. All the other restaurants you have to start lining up at 5pm for when they open at 6pm to hopefully get a table just to show up at your reserved time to find every restaurant half empty “due to them supposedly  [... read more]

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Kimberly Sinclair  - 

Verified Purchaser

Zoetry Agua Punta Cana: Perfect Resort

The rooms, food, pool were so enjoyable and it was the best food I have ever had at a resort. I opted for a smaller resort this time just to try, now I am hooked on smaller resorts. I found the personnel often thanked me for being their guest when I am the one who should be thanking them for being so gracious and kind to me and my husband. No complaints 'only" a great vacation with spacious rooms, great weather and just what the doctor ordered.... lol...Thanks Henry and Luis Miguel and "Happy" w [... read more]

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TOAD74  - 

Verified Purchaser

Secrets Cap Cana: FIVE STAR Experience

Chose this resort to spend a week away for a girls trip. Knowing it was likely going to be full with honeymooners and those celebrating anniversaries, made it even more compelling. We wanted something laid back, with some entertainment, but where we'd be able to get to sleep without the pounding disco music found in some resorts. The size of the resort was perfect, the room was amazing, clean and right by the pool. Service was impeccable with some of the regular servers learning our names and [... read more]

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Private  - 

Verified Purchaser

Ocean El Faro: Fun in the Sun

The hotel was clean, pools were clean. The lazy river was fun. The water park looks great for kids. I think they are having staffing issues. The restaurants(except buffets)were only half filled so getting in wasn't fun. I guess they changed their reservation process. There is no online booking. Had to stand in line early. Sometimes still only ate at 730pm or later. Ala Cartes open at 6pm. Seaweed is a problem and the beach has rocks on the shoreline. Nature is beautiful but if you like to swim  [... read more]

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Private  - 

Verified Purchaser

Be Live Collection Punta Cana Adults Only: It closed before we arrived!

We did not even end up going to this resort because of their closure. We originally booked the adult side swim out for April 9 to the 16th then I find out on another social media that they were actually closed. Thank goodness I purchased insurance for a switch I switch to another resort and had a great vacation.

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Private  - 

Verified Purchaser

Serenade Punta Cana Beach and Spa Resort: Vacation April 2023

We had an amazing time at this resort. The food was good, we had 0 problems. We actually have a child with a dairy allergy. He kept on asking for dessert but we had no idea what any of them were made of. The chef confirmed all the ingredients in all of the desserts so that we were able to get something for our son. The staff was great. Yes there are sometimes a bit of a language barrier but honestly it wasn't an issue! The pools are amazing, especially the water park area. It is great for k [... read more]

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