Riu Emerald Bay: Done

This was our 5th and last time to riu emerald bay, we where in the new section rooms are nice clean but locals have no respect for the resort and other people as the noise is terrible at night our 3 am take your pick food was still good except alacartes but that's always been like that hit and miss, bands playing on the beach is terrible everyone complains but public beach and locals like it so bands it is so for these couple reasons we will not be back.

Barcelo Maya Tropical: Great service

It was a wonderful experience for us. We thoroughly enjoyed every bit. Really loved the great service and coordination from this team. Very professional, always available and helpful. We would definitely book our future trips with you and suggest the same to our friends as well.

Wyndham Alltra Playa del Carmen: 19th Time

Great staff as always, reason we keep returning. Exceptionally clean throughout. Food better than before. Almost no beach now, Music at the pool is usually for 18-20 age group, very few there. Background music in the lobby bar is the same beat 24 seven? BIGGEST PROBLEM Outside pool bar hours 11am - 07pm only. Forced to be in the loud boom boom lobby bar at night with loud shows, drunk loud people. Have been lobbying for years to keep the pool bar open until 11 pm (like it used to be ) n [... read more]o such luck ??? Many people upset at that, most want to be outside on vacation not stuck inside with the afore mentioned situation. Will not return Will we return, probably, only because we have known a lot of the staff for 17 years.

Catalonia Riviera Maya: Fantastic week!

Everything about this resort was top notch but, the booking process for the restaurants was a complete fail! The privileged package is highly recommended as it allows for meals at the Beloved Restaurant ( no reservation required) and a special area on the beach! Well worth the few extra dollars.

Planet Hollywood Adult Scene Cancun by Royalton: Wonderful Resort

Beautiful resort. Well worth checking this one out. All of the staff were friendly and super helpful. The rooms were spacious and clean. Everyday our rooms were cleaned up and restocked as needed. Plenty to do at the resort. The lazy river is one of the best we have been at. There was a movie theater and nightly shows. I recommend trying the fast race car track they have on site. It's a short ride but lots of fun. The entertainment team were full of energy and lots of fun. The food in the rest [... read more]aurants was amazing. The variety and flavor was top notch. If you have kids, there is lots for them to do as well. I also recommend the spa. It was incredible. Can't say enough about the whole resort. You really need to experience it for yourself.

JOIA Paraiso by Iberostar: This was our 5th time at this resort and there will be more. Great resort

All was great. The food, the entertainment the room, the beach, the pools and the service. Book this resort and you won't be disappointed. ,,............... ..... .................................

The Yucatan Resort Playa del Carmen: Très bel hôtel resort

Le service et le personnel sont exceptionnels. La courtoisie du personnel est exemplaire; on sent que l'on n'est pas seulement un client. La nourriture est très bonne. Bien que l'hôtel n'est pas situé sur la plage, l'accès est facile et n'est qu'à 5 minute de marche. Cependant, il est presque impossible d'obtenir une chaise et un parasol. Pour la période, l'eau n'etait pas très propre sur le bord de la berge, mais à quelques mètres, c'était mieux. L'hôtel est situé sur la 5e ave de Playa del Ca [... read more]rmen. Nous avons donc un accès immédiat à de nombreux restaurants et magasins.

Ocean Maya Royale: Still love it!

This was my fourth stay at the Ocean Maya Royal I continue to return for several reasons. The resort has a lovely lay out. I prefer the smaller individual buildings with about 8 rooms per building, only two floors high. The grounds are kept well maintained and you will often see workers keeping things tidy and maintained. As an adults only resort I prefer it. You can choose between the younger crowd busier activity pool or the quieter one. There is a vendor on site several days a week  [... read more]plus the gift shop which means if you want a few souvenirs you don't have to go into Playa to go shopping. Having a choice of restaurants is really nice. The buffet is great with lots of good choices. This trip the restaurant down by the pool has changed from a daily buffet to a menu focus. It make sense as there was probably a tremendous amount of waste keeping all that food out all day. This restaurant is the Mexican one and I have to say that for both lunch and dinner, different menu at dinner, the food was really good, tasty and fresh. We ate lunch there almost every day of our 10 day visit. The beach is nice at this resort, though walk a little further south on the beach towards town and you will notice what the beach actually looks like when the resorts aren't cleaning it up every day. There is still an on the beach massage business, I've gone twice two years ago and once again this past trip. The therapists are good and it's nice to have a massage on the beach. Rates are now $70 USD for a 1 hour relaxation massage and $85 for a Swedish massage, about half of what they charge at the spa at the resort. One small downside is that it now costs about $33 USD to get a cab into Playa del Carmen from the resort, one way. As a Canadian that was too expensive to just go walk down 5th Ave again. Several staff members were still there from my visit 2 years ago. A shout out to Lydia and Martin in the buffet and Mexican restaurant for being so great! Overall I'm still happy with the resort and would not hesitate to recommend it to someone looking for an adults only, smaller resort with good food.

Iberostar Selection Paraiso Lindo: Amazing Resort

We stayed at Paraiso Lindo hotel a the beginning of December 2024. The room was good, clean and was cleaned every day in a proper way. I could appreciate the food. It was at the next level. All 7 days I enjoyed fish and seafood excellent cooked. And sweets and fruits and everything. 10 out of 10. What was under my expectations was the night entertainment. Almost nothing. And considering you don't have much to do around that's a minus

Krystal Grand Nuevo Vallarta: Great resort

Food was good , beach and pool very good as well , wifi was terrible , accessing ala carte restaurant system very difficult , a/c in rooms doesn’t work well , hard time getting help when having room problems , ie no water or towels or A/C not working etc Bar service very poor and understaffed as well

Catalonia Yucatan: Not worth the money.......

Honestly.... we really did not like the resort at all. it was terrible!! I like the area it is located in.... but my husband NEVER had a hot shower... we NEVER got to actually use the app to book at any restaurants which meant i had the same buffet for the whole trip.... It was the worst resort I have been to.... and I am disappointed to say the least.... truly I was sooo disappointed I feel like i need a trip from that trip!! the travel agent who helped us was the only good thing about it a [... read more]ll.

Hyatt Vivid Cancun: Weekend away!

My Husband and I went away for 4 nights, it was truly the best resort vacation we’ve had. The food was incredible- our favourite memories are the fireworks during dinner on the rooftop and the fun hibachi grill dinner. Highly recommend doing the preferred club to have the best royal treatment!

Royalton Riviera Cancun Resort and Spa: Don’t go here. Stay home and throw your money in the fireplace

On Nov 28th 2024 I traveled to the Royalton Riviera Cancun, party of seven. When we arrived, we were not offered a welcome drink in the lobby. We found our way to the Diamond club Reception and were checked in. My daughter did not get her room until around four. I was told that our room was facing the pool and partial ocean view. When I went to the room it was facing the mangrove. I returned back to the reception and the person that checked us in was not there. I was told that they made a [... read more] mistake and it was not what I was told and they said sorry. The reception gave us no information about our butler, I had to find out from someone around the pool who finally found our butler, Alphonso. He said any problems please contact him. Also Angelica was our other butler. This room was in really poor condition and not what I expected of a 5 star resort. Bedding was stained, see picture, no free slippers and bag as promised, no liquor stocked. It was more like a 3 star resort. This Presidential suite was clearly not 1286sq ft that I had paid for and advertised by Sunwing. It was around 900 sq ft. The Oder of raw sewage and the smell of perfume they were spraying to try and cover the smell of sewage was so bad that that it triggered an asthma attack. My asthma attack was so bad that at 4 am I had to go to the front reception and tell them that if something is not done, I will end up in the hospital. They seemed to be concerned and said they would speak to the manager. He came back and said they would give me a room for the night, which they did, only problem was that this room was under the room we were in and also had the same issues. also they would switch my room the next day but the request had to go over to the diamond club manager. Nov 29th I contacted my butler Angelica and she assured me my room would be switched today. She said she understood that I was having an asthma attack because of the air conditions. I attended the Diamond club reception and they said I could not be moved until the next day and I would have to spend another night in the room I was in. I have included a screen shot of the conversation with Angelica in which she said I was being given the new room because of my MEDICAL condition. She said to have my bags ready for the next day at 12 noon and they would be picked up by the bellhop and delivered to the new room. Nov 30th 3pm I had not heard anything and had been in contact with the Angelica and she had no news. I attended the diamond club reception and spoke with David and he said that my request for a room change was because I wanted to be closer to my daughter. I explained that I was being moved because of the sewage gas smell and it was because of a medical condition this was causing me. He told me that I couldn’t have a room move and check back tomorrow. I protested and he went to speak to a manger upstairs. He came down and said they had a room change for me. He told me that the room was facing the pool and Oceanside. I went to see where the room was and lo and behold it was a room facing the mangrove with the same sewage gas smell. I went back to the diamond club and told David and he said oh he told me that was the room they had and he told me he said it was facing the mangrove, he outright lied to my face. I was pissed off and said is that the manger upstairs and he replied yes. I started up the stairs and David said you can’t go up there. I replied watch me. I went up the stairs and spoke to the manager ENRIQUE. He said David gave me the the wrong room number, someone typed the wrong number in and the room I was getting the room that faced the pool and was Oceanside. When I was retrieving my luggage in my daughter’s room Angelica and another person who said he was a manager, came in with a form to sign for the new room. I told them that I had to read it before I signed it. In reading the form it said that I would indemnify the resort and Sunwing from all liability and I would not post and negative feedback on social media etc etc.i told him that it was a legal document and I would not sign it. He said that it wasn’t a legal document and it was just so they could be reimbursed for the amount for the room change. I told him again I would not sign it. He said that if I didn’t sign it I would be charged the $500 usd for the room change. I told him I was already in the room. I told him to have Jose the diamond club manager come talk to me and I wasn’t signing. Jose came to see me and I explained I wasn’t signing the document because it was a legal document. He said it wasn’t a legal document and it was just so they could get the money for the room change. He also said I would be charged if I didn’t sign. I told him I was absolutely not signing because if I get hurt on the resort after I sign I would have no right to seek any legal recourse. He again said I need to sign. I told him no. He finally said he would have to get one of the resort workers to sign it so they could get reimbursed for the room change and he left. I did finally get into the room around 4pm but another whole day of my vacation was lost. This room had stains on the sheets, picture is included. There was nothing in the fridge, no liquor stocked, no blankets, patio doors could barely be opened, screens on patio doors were torn and bugs could get in, picture included, Fesses stains on the bathroom light switch cover, picture included, mould around the air conditioning vents, picture included. The air seemed better the first night but the second night it this room I started having problems with my breathing again because of the mould. I informed the diamond club and they said there was nothing they could do as they already moved my room. I suffered the last days of my vacation having breathing issues because of the mould in the ventilation system. This room size was also not what I was sold 1286sq ft, it was around 900 sq ft, pictures included of room measurement including the balcony, pictures included of my measurements. I had to request a microwave and it was brought eventually but I had to be in the room for it. They advertised 24 hour room service but when I went to order something I was told the buffet was opening soon and I had to go there. I had an issue with something biting me at night and found a blood stain that appeared to be a bed bug blood trail. They did have someone come in and they inspected and said it was a mosquito, pictures included. I did notice a lot of mattresses being removed from room son our floor because of bed bugs. I spoke to people that were staying on the resort that said they had bed bug bites and their rooms were changed because of this. Mosquitoes don’t leave blood trails so I question the results of the inspection. There were many other issues with this resort, unsanitary food handling conditions that included drink cups not being washed properly at all bars. My granddaughter was sick for two days throwing up because of this or some food that was bad.We were served raw hamburger at the beach food place numerous times. When we returned them and asked for cooked hamburgs the cook threw them on the counter. There were safety issues around the kids pool where children could have been seriously injured, picture included. Garbage was blowing all over the place because of lack of garbage pails on the resort. Service around the diamond club pool and beach was pretty much non existent. We ordered room service breakfast and it was all cold and disgusting and we could not eat it. The buffet food was all cold unless you had something Cooked. We requested salt and pepper shakers at the buffet table and were given a plate of it, picture included. My granddaughters were again served raw hamburgers at the steakhouse and we had to send it back. I was told that I could get Heineken and got it only the first day. They kept telling me to come back in 15 minutes and I never did see any the rest of the week. There was a shortage of ice all the time. There was an issue with spoons at the resort. They were locked up and the employees had to retrieve them in the morning. Had to bug the servers to get a spoon to stir our coffee. The coffee shop always ran out of stir sticks. The pool towels were bleach stained and old. Towel guy said management tells him to just flip them over and roll them up and hand them to people. Not what I expect out of a five star resort. In closing I must say this is the worst resort I have ever stayed at and it clearly is not a 5 star resort that Sunwing sold me and I paid a lot of money for. My party of 7 had numerous issues with this resort and were rudely treated by management. I dealt with all levels of management and finally found the contact information to go above their heads, picture enclosed. They would not give me the General manager Rodolfos email contact. I did contact Sunwing Mexico and their reply was the resort already compensated me with a room upgrade. It was not a room upgrade to me as I could not breath in this room also because of the mould condition. Also this room was smaller then what I was sold by Sunwing. I also spoke to Nexus at the resort and they were no help whatsoever and just said a Sunwing person would be in touch with me. I spoke to management about the room size and he showed me a picture of the rooms and said we had a large room. I asked him if he knew the room sizes and he said no. I explained that this is not the room size I paid for and he just shrugged it off.

Grand Sirenis Riviera Maya: wow just like a brand new hotel

We were totally impressed with nthe new renovations it should now have a 5 star rating. one of the few hotels that gives you a junior suite without upgrading we highly recommend this hotel for a enjoyable holiday.

Grand Decameron Complex Bucerias Trademark: Best place EVER

Room was a bit of drag . But food staff pools beach people selling stuff and staff including room cleaners all very great and I spent alot on tip to show my gratitude.. bar tenders were amazing and will return next year 10 stars

Dreams Huatulco: Fabulous resort!

We absolutely loved this resort. After a horrible experience in Puerto Vallarta last year, we were looking for something new and decided to try Huatulco. We could not have been more impressed. The resort is smaller than some of the neighbouring resorts, but everything about it was fantastic. The restaurants were great - the food was varied and tasty - even the pickiest eater would be able to find something that they enjoyed. The staff were phenomenal - every single person we encountered wen [... read more]t above and beyond to ensure that our needs were met. The are 6 pools - three of them infinity pools overlooking a beautiful beach. Two of the pools were adults only. The clientele appeared to be a mixture of older couples and young families. We will absolutely go back to this resort again - we loved it.

El Cid Hotel Marina Beach: Good resort

We are very satisfied with the Cid Marina resort. Very nice and clean rooms, good food and helpful personnel. Way to go. Our daughter stayed there last year and she recommended the hotel to us. She was right.

Sandos Cancun: I wish I could give a positive review

The hotel is a true boutique size which was what we were looking for. A lot of the staff is amazing and make your stay there so much better. My big issue is the fact that I slipped on the pool deck and landed on my face. I was not drinking. It is so slippery getting out of the pool, I'm sure I'm not the first or the last to fall. they don't seem to take it very serious. Within a hour I had a black eye and bruising running down on the left side of my fax.. My shoulder was also black and  [... read more]blue and I broke a toe and skinned my knee. I have now gone for an x-ray since I'm home. The pain was so overwhelming I went into shock when I hit the pavement. It's a very long story and what upsets me is they told me I had to pay $150 American for a doctor and sign a waiver indicating it was the fault of the hotel. Of course it is. My husband refused because at the time we didn't know the extent of my injuries and was furious they were telling us we had to pay for a doctor. After that they couldn't have cared less about me. No on followed up to see how I was doing, no apology, no offer of assistance. the next evening I asked the entertainment Manager Alex, if they could turn down the unbelievable loud club thumping music because my head was pounding and he said no. 75% of the guests were over 40 and no one wanted to hear it. We couldn't even talk it was so loud. This music played all day at the pool and all night at the bar and they didn't care what anyone wanted because I wasn't the only one to ask. Finally I spoke with the Hotel Manager about my fall. He apologized and said his staff much have mis-understood their policy because he would have covered the cost of the doctor. My stay was for 2 weeks so they had plenty of time to at least ask me how I was feeling. To explain my service mark, of poor it's because of Management Almost everyone working at the resort was amazing.

Planet Hollywood Cancun by Royalton: Great Family Vacation Resort

From the time we arrived we found the staff very respectful, friendly and accomodating. Our two Star Class Attendants/Butlers, Erik and Andy contacted us each day advising us of resort events and offering their assistance throughout the day. The staff at the various venues were efficient but not bothersome. Public areas including pools, restaurants and green areas were well maintained and clean. Our room was spacious and clean. The room attendant(s) ensured towels and treats were replenished  [... read more]as needed. There was the air of happy vacationers throughout. We did not see any aggressive behavior or overly loud noise. Our grandchildren enjoyed the Dino water park, lazy river and the pools. Great resort for a family vacation

The Westin Cozumel: Relaxing stay!

What stands out most about this hotel is the excellent service that we encountered from all the employees. The room had a nice balcony. The bed was very comfortable. We found both pools very cold, but the ocean was lovely and warm. The staff made a concerted effort of ensuring my husband had gluten free food. The food was good. We plan to return.