Barcelo Maya Palace: Surprisingly poor

We had high hopes for the Barcelo Maya Palace. It boasts very high reviews, particularly regarding the quality of food. It was dissapointing across the board. We've visited Mexico eight times. This trip was the most expensive and the lowest quality.

El Dorado Seaside Palms: Nice resort - bad experience!

I've been to Riviera Maya 9 times now - and 8 of those trips have been fantastic in every way. This place is over-rated, over-priced, and underwhelming. Nice rooms, but constant noise from late night bars and music spoiled the natural beach front. And the food is average at best. I don't go to Mexico to eat burgers and fries - the local cuisine can be/is fantastic. Just in very short supply at El Dorado Suites. To really ruin for us though - I bought a hat in the gift shop, for $60 [... read more] - already money enough - and you can imagine my reaction when my CC statement comes in the following month with a $600 charge! Yes, folks - you are reading correctly! Impossible to reach the resort, the gift shop, etc. TripCentral themselves did not offer help with this problem. I am still fighting to get this fraud corrected. We also had the trip interrupted by a family emergency - certainly nobody's fault - and in using TripCentral to book tickets to the US, we were charged commission over and above the published price! Even in an emergency! TripCentral were also no help in the unused flight from Westjet. They got paid, so case closed, I guess. A very unsavory experience overall. Don't go to Dorado Suites - and don't expect any support beyond booking a trip and taking your CC info from Trip Central.

Bahia Principe Escape Sian Ka'an: Trip

I've been there twice before, I booked the junior suite, which I am familiar with, on arrival they claimed to have upgraded us for free, no it was not an upgrade, it was a downgrade, so honestly I was ripped off

Ocean Coral and Turquesa: My vacation in Mexico

The hotel was very nice, clean and staff very friendly. The rooms were spacious and the cleaning staff did a good job. The grounds were looked after very well. The pools were kept clean but getting lounge chairs was difficult unless you went down to the pools before 8:00am. My one main complaint was that the food in the buffet was not very hot.

Royalton Hideaway Riviera Cancun: Great resort!

The Hideaway at Royalton was an amazing resort! The food was delicious and staff members were very professional and friendly. The resort was always very clean and our room service was excellent. The nightly entertainment exceeded my expectations. We enjoyed the fact that there was a “party” pool and another “quiet” pool if you wanted to relax. The beach was also lovely and we were always able to get beach chairs. We only found it difficult to find beach towels somedays, as there was a sp [... read more]ecific staff member walking around with a bag of towels, but sometimes could not be found. Fantastic resort, highly recommend!

Barcelo Maya Tropical: Decent hotel

It’s a decent hotel but nothing special. The food was just ok, restaurant food was not good at all. Beach was very rocky and impossible to swim but pools were nice. The grounds are well maintained but rooms are very dated and some things in the room were not working well like closet door wouldn’t open. Service was good if you tip. Overall decent resort but I’m not sure it’s worth the price

Occidental at Xcaret Destination: A lush animal filled property

One of the nicest places to stay, STAFF amazing PROPERTY beautiful and lush FOOD outstanding, plentiful and a great variety LOCATION best in the area, minutes to one of the most amazing parks you will ever visit

Bahia Principe Escape Sian Ka'an: Amazing Resort

The hotel was really nice. The grounds well kept with staff continuously cleaning. The food was wonderful. The entertainment was really good. I enjoyed the spa for a massage and I attended the yoga classes every morning, the instructor was amazing

Ocean Riviera Paradise: Nice Resort, but not if you want to relax!

I travelled with my Wife in Feb 2023 to this resort. It was our 2nd time coming here. 1st time was shortly after it opened in 2018 with 2 other couples. This resort had a lot of Pro's The Food at the ala carte's we tried was very good. Japanese, Italian, Route 66 , Steakhouse (was just OK, I ordered the Rib Eye, and it was basically a salty piece of flank steak, with lots of fat) Food at Buffet was good, but they always seemed to be short on staples. Fries, pineapple, Bacon (If you love  [... read more]Bacon, this place is not for you. it was WAY undercooked, and was always empty) Grounds were nice and clean, Rooms were cleaned early, and often. Lots of towels available (No towel cards, bonus) Staff were all AMAZING. Anything you wanted, they would make it happen. We had Privilege service, and Lily was our Butler. she was fantastic 4 large pools that were always clean, with lots of chairs to sit anywhere Few con's It's not a large resort, Beach space is at a Premium, and the spots that are there, are all crammed in. Swimming in Ocean was not great. Lots of seaweed (i know not the resorts fault) and a lot of Rocks/Coral in the ocean in front of this resort NO QUIET PLACES. this was our only real one complaint. As a cpl in their 50's we do enjoy some quiet, relaxing times to read our books, or nap if we wanted. That could almost never happen. There was an Adult only pool, but there was always loud pounding music, or there were inconsiderate people that were playing their own music on Bluetooth speakers. Hey guys, no one wants to hear your crappy music, get earphones!! There was a nice pool on the Privilege side, but that was also full of screaming kids. Not sure why parents don't take their kids to the giant kid pool where they could splash and scream all they want. It was not enough to ruin our vacation, but it was a bit of an annoyance overall.

Bahia Principe Escape Sian Ka'an: Nice resort

Well kept resort, clean and tidy. Would like to mention Annabelle a hostess at the buffet, very friendly with a smile all the time. She made us feel welcome like we were at home. Only negative point the cost of golf had jumped over 100% since we were last there, the only change to course was the aprons and greens are better. I guess somebody has to pay for the new additions to the club house

Occidental at Xcaret Destination: No complaints !

Great 2 weeks at the Occidental ! Clean rooms, comfortable beds, good buffet, great à la carte restaurant. Friendly staff, we got on average 15 "hellos" per day from staff. Not a beach/sand resort but lots of big pools and the complex is huge. I would recommend without hesitation !

Riu Palace Mexico: Great resort

It was all great, except for the endless seaweed, nothing that can be done about it. My earrings went missing, they just left a note to remind me to put valuables in the safe, but stole the gold earrings.

Wyndham Alltra Playa del Carmen: 2 Star at best

Standard rooms are so tiny. No windows for natural light other then the shower window in some. There wasn't a place to even put our suitcase. The toilet backed up overflowing sewage all over our room. Desk manager offered to switch out the toilet that would be a 4 hour job or switch to another standard room but it wasn't clean yet so we would have to wait hours for cleaning. I packed all our belongings walking through 2 inches of sewage water. Tears streaming down my face in pure frustration. Ma [... read more]nagement idea of a resolution was a 25 minute massage with the signage of a social media silence disclaimer. I felt this was a huge slap in the face. I wasn't looking for any compensation only for the resort managers to do better for the guest.

Platinum Yucatan Princess: Things are different…

The resort staff is friendly however what once was a 5 star is now what I would consider AT BEST a 4 star!! Rooms are not clean Food QUALITY is very poor Front desk help was poor Lack of chairs & umbrellas

Barcelo Maya Palace: Perfection as usual

This was our third visit to this resort. Three times a charm. Nothing but absolute perfection. Will be going back for a fourth time. Apparently I have to talk for 200 characters there’s nothing more to say other than the great fantastic holiday. We had rain for 10 minutes in our 10 day stay. I would highly recommend 10 day trip as you usually eat up two days. During your traveling.

Blue Bay Grand Esmeralda: Wonderful resort

We just spent a week here and enjoyed it very much. The grounds were well kept and the rooms although a bit dated and needed a few repairs were clean ! The food was awesome as was the friendly staff. The only downside we found was the lack of communication for some things We had to go everyday to make a dinner reservation and didn’t find out until our fourth day that there was an app to book them. We missed out on a few of the restaurants. The kids club was amazing and the staff there  [... read more]top notch I would go back. The entertainment at night was great. All in all a great family resort !

TRS Yucatan: Had a wonderful time!

We stayed at TRS Yucatan Feb 6-13. This was our 3rd time staying there but the first time since Covid. It is a great experience if you want service excellence, great food and peace and quiet. We did notice a few changes in service level since pre Covid. You have to pay for the dinner theatre and the food was awful. The show was fantastic. There also was nothing happening at night. They used to have artists performing after dark but this seems to have been cut out. The a la carte restaurants are [... read more] good and the concierge service is superb. We give the experience a 9 out of 10.

Ocean Coral and Turquesa: very good

we had ocean view with balcony , very nice , food was great at all the dinning places. Pools were clean and lots of activities. Staff was very good to us as well. Menus and reservations are on QR codes that work great. Good deals in the resorts store as well. The shows were very good to. Love the wildlife there as well.

Barcelo Maya Palace: Amazing family vacation

Amazing family resort. Beach and pools were phenomenal. Snorkeling was amazing. Rooms were spacious and clean. Food was okay - need to plan dinner reservations better. Perfect for families and very accessible throughout resort.

Wyndham Alltra Playa del Carmen: Great location!!

Location was amazing and staff was amazing. We got a standard room and it was a little room in a corner, nowhere to put our luggage. If you are going here upgrade your room. Buffet was small and not much options. You need to be up very early to get a chair as there is not enough and people reserve by 6am and door come back down until 10am. There is no beach and the little beach on the north corner is rocky. So if you love beach then this is not the place for you. Location was the best part, walk [... read more]ed around 5th Avenue every night. I would not go back but it may be good for someone else.