Occidental Arenas Blancas: i have been at a better Resort

it is needing new leader ship and new chef and the service need to learn how to work with people . the only nice thing i have to say the sunwing rep was great there answered all my questions and one of the entertainment person was great

Allegro Playacar: Great beach

Playa del Carmen is a great place to vacation the beach is beautiful and its a 20 min. walk to town. The resort was very clean and the staff friendly. The food was okay. Missing some Espresso machines so that people who dont drink alcohol can enjoy a latte etc.

Barcelo Bavaro Beach: Beautiful Grounds - Not So Beautiful Rooms

Grounds are gorgeous & well maintained. The beach was amazing. The lounge chairs were not the most comfortable. The staff were fairly miserable. They would smile to say hello and then be straight faced and generally unhappy. (We're happy cheery people so it's not like they were feeding off of our energy, we went out of our way to be kind and grateful). The food was great with many different options. We did find a few things undercooked like the pancakes that were full of batter in the  [... read more]middle. The room was brutal, broken entry door that we had to body check to get in, broken toilet, the tub was painted to look new, they tiled over the existing tile on the rear wall to make it look new, the showerhead only pointed straight down so you had to stand with the faucet handle against your rear end, broken TV, musty smell, stains on upholstery, either red paint or blood on the interior of the closet doors (were fairly certain it was red paint but couldn't be sure). Either the maid left our sliding door open one day or someone tried to break in and left the door ajar. We specifically asked trip central to get us a room on the 2nd or 3rd floor so we didn't have to be concerned about security but we did not get that. We were also told by Trip Central that we were getting an updated room (they advertise nicer rooms on the website) and we obviously did not get a nicer room and I couldn't see any buildings that actually had them. I think they used pictures from the neighbouring resort (Barcelo Bavaro Palace). The Palace was gorgeous and staff were more friendly. Everything there was clean, new and modern. This part may or may not have to do with the hotel but it's worth noting: A Sunwing representative named Emmanuel was supposed to meet us at the resort in Guest Services to ensure we get the transfer back to the airport when we leave (it's also an opportunity for them to sell you excursions). We were told we absolutely had to be at this appointment. We went at the time we were given, Wednesday at 2:00 pm and he was a no show. Another guy from another company call his cell and he said he wasn't coming and that we should come back at 2:00 pm on Friday and that Emmanuel said he would be there. We showed up Friday and he was a no show again. We only had three full days at the resort so Emmanuel completed hooped us for being able to go anywhere or do any excursions because we had to be there for those appointments. Furthermore, we had no clue if the transfer back to the airport had been confirmed. Our flight through Sunwing was also brutal but that's another story.

Barcelo Solymar: barcelo solymar

The people in Cuba are great but the hotel needs a full make over. We had to change rooms 3 times as the noise woke us in the middle of the night would not allow us to sleep. Also our last room leaked when it rained. The towels we were provided with were hand towels and very stained. Multiple other problems...Regarding the food, well I don't want to look rice in the eye for awhile as this was the only thing I could eat most times. They need to learn who to cook and not put sauce on everything. T [... read more]he beach is beautiful but is full of people's sweet drinks which cause lots of bugs to fester. I was bite and had to see the doctor for an infection. This is caused by the "wonderful" tourists who think they can just make a mess and not clean up after themselves. Overall I will not return to cuba and will not recommend anyone to go there. This fourth trip was my last.

Barcelo Bavaro Palace: Barcelo Bavaro Palace - our favorite resort in Punta Cana - Nov. 3-17, 2017

My wife and I have been here close to 10 times since 1999. We get complimentary golf with Sunwing Tours but must pay a cart fee of $75 USD per person to play. Golf course is very good Pete Dye layout. Cart pricing is too costly in our minds. Restaurant selection is good and food is better than average among resorts we have tried. Had a lot of rain this trip but inconvenience was minor due to timing.

Occidental Punta Cana: wonderful hotel

this is my third time at Occidental and again it was wonderful the service as usual was terrific so friendly,you couldn't complain about anything that's there to the food, shows the weather hurt us for the first couple of days with rain but after that fabulous if anyone is reading this and hasn't been to the occidental i would really recommend this resort

Occidental at Xcaret Destination: Not for those with mobility issues/beware of sales pitches

This hotel and specifically it's location are breathtaking - you are up close and personal with many exotic and wild animals. The resort is vast and quite spread out, however if you have mobility issues this becomes a liability. The resort provides a 'trolly' between all major buildings however we quickly tired of waiting every time we wanted to eat, go to the pool etc. The trolly service stops at 11 pm, curtailing your ability to enjoy the night life if you are relying on them. Another draw [... read more]back is that EVERY employee, except the cleaning staff, will approach you to attempt to book you for a time share presentation, and are not particularly gracious about accepting no for an answer. This became annoying very quickly and we found ourselves trying to find short cuts to avoid staff and their high pressure sales tactics. The floors of all the buildings and wooden bridges are extremely slippery when wet - which is often due to the climate - we witnessed many vacationers falling. The facility is being upgraded and hopefully some of these issues will be taken care of. I think this resort would be best for younger people, people with children, or active people without mobility issues.

Barcelo Gran Faro Los Cabos: Didn't meet expectations!

We expected much more for the 4 stars hotel. Our stay was 10 days. The bed sheets were not changed ( our friends had the same complain), it looks that there was a problem with the towels too. Coffee for the coffee machine in the room wasn't provided every day. Floor was washed only when we asked to do it. Food was good, but the staff was short of people. The grounds and the swimming pools were clean, but we didn't like kids with diapers in the swimming pools. There should be rules about it! [... read more]!!!! Internet in the room was available for 45US $. No complains about the sun, the ocean and the weather. Everything was spectacular! '

Barcelo Maya Palace: WOW!

Went for a destination wedding, which was well managed by the wedding coordinator. Rooms were great and clean, didn’t have a bad dining experience and so many restaurant options. The entire facility was well maintained. Would definitely go back!

Barcelo Gran Faro Los Cabos: awesome resort and great pools

Best all inclusive we have been in. We cruise a lot, but the value received for the money was well worth it. Restaurants a la carte where great, Super service and great selection. Our room was great, but the housekeeping needs some attention. A few times we only had 1 towel, no shampoo, dirty bathroom floor.

Occidental Papagayo: Occidential Papagayo Costa Rica

The resort was absolutely amazing. We found that the grounds were well maintained everything was very clean, the food was excellent, our room was kept very clean. The two a la carte were excellent service very good food was fantastic. The beach unfortunately was not the best but understandable because of all the rain and hurricane nate but overall it was an excellent trip for us and would definitely go back to Costa Rica.

Barcelo Puerto Vallarta: Beautiful resort in a lovely setting.

The staff were all exceptionally friendly. Everything was organized timeously. Nothing was too much trouble. Everything we requested was handled promptly. The pool area was lovely. The rooms were cleaned properly. There was food for all types of taste buds. We thoroughly enjoyed our stay.

Barcelo Gran Faro Los Cabos: Great place

I loved everything about the hotel but it was a shame that we could not swim in the sea. It looked sooooo inviting.We also enjoyed the nightly entertainment . I wish we would have stayed longer than one week.

Barcelo Bavaro Beach: Quite resort compare to barcelo Bavaro palace

I will try keep it short and simple, it is close to airport. barcelo bavaro beach is nice and quite resort for adults only but you can use bavaro palace resort too, so you get to use two resorts for one price, barcelo bavaro palace side is more happening place, it is huge, lots of restaurants and night life, casino, disco, spa, gym only in palace side but there is also a train shuttle every ten minutes. I enjoyed more in palace side, so next time I will book that.

Barcelo Bavaro Beach: Great Time!

awesome hotel...great facilities, pool beach restaurants the works! if you're going to this hotel to enjoy the room, then this isn't the place for u. if youre going to this place to party with ur friends and simply have a great time, this is the place! very relaxing and plenty of restaurant to chose from. I went with a group of four guys and we stayed at the adult side, it was great! although all the better restaurants are on the palace side. one tip: please make dinner reservations fo [... read more]r every night WHEN u get there on day ONE, don't settle for buffet for dinner as they have AMAZING a la carte restaurants. buffet gets boring after a couple times but still very tasteful, atleast on the palace side.

Royal Hideaway Playacar: Royal Hideaway Playacar

This was our 4th stay at this property since it opened. I have the said the quality has gone down - room quality (dated, door lock falling apart, jacuzzi bath not usable ...). Food quality and reduction is staff like no concierge are examples that contributed to a disappointing stay.

Barcelo Maya Palace: Wonderful resort at Palace

The whole layout of the resort was exceptional with nice paths for running and gyms. The resort was full capacity but didn't have to wait for anything as was spread out. The food and service was excellent at the Palace restaurants. Buses were helpful in the bad weather between areas...and there was lots of bad weather. The beach wasn't extremely long but ok for walking.

Barcelo Maya Caribe: Large Resort

The resort was large not much to do. All the advertised activities are at an additional fee. The resort does not accept cash anywhere not even at the stores/shops. The food is a serious disappointment. The food is holding this hotel back from a fourth or even fifth star. I would not return.

Barcelo Solymar: Wonderful time

The staff was great, there was a few issues that were caused by the hurricane. But that was to be expected, and our time was fantastic. The beach was gorgeous and the entertainment was wonderful. The fridges were restocked every day

Barcelo Solymar: Average resort

I would give this hotel about a 5 out of 10. Rooms (they call superior) were at the most average, even for Cuba. The grounds were nice and well kept, even after hurricane Irma. The hotel staff were nice and were helpful. And here we go again about the hotel food in Cuba. In short for food, not good. After 2 days of eating the "same old" off the hot buffet table, I switched to the salad bar and survived on it, 3 meals a day. It was almost impossible to get a snack between meals. Overall,  [... read more]wouldn't go to Sol Palmeras again, but I might try the sister hotel next door, Arenas Blancas. We did have access to that hotel as part of our package and I was wishing we were staying there. So I would say, as much as Barceló would like to say how good they are, they are just another Cuban economy hotel.