Haven Riviera Cancun: Would definitely go back

This resort is absolutely beautiful and the facilities are always so clean. But the food here was the highlight of the trip as every restaurant served delicious and high quality food. The only criticism I would give is I wish they did more day activities by the pool as most days it was just mainly the DJ playing music. The shows they had every night made up for it, super entertaining! Overall, we enjoyed our stay and we would definitely go back in the future.

Valentin Imperial Riviera Maya: Beautiful resort

Amazing resort, relaxing and a great time, all the staff were amazing, the grounds were really taken care of. Ac worked amazing in our room, food was amazing, breakfast buffet had lots. The resort is mainly an older crowd we were part of the very few young ones there. only negative thing I have about the resort is there isn’t music the whole time at the pool which is weird. Johnny at the pool bar is an amazing bartender and will be the reason my wife and I come back. Best mojito I’ve ever gotte [... read more]n. Genuinely good dude.

Riu Palace Costa Mujeres: Amazing Resort

Family trip to Mexico was an amazing experience , we stayed for one week at Riu Palace Costa Mujeres,everything about the resort was perfect .So well organized the staff is very friendly . The front of house, cleaning, landscaping, food/bar service staff, and party teams were all fantastic . I would strongly recomend this resort ,the beach was nice there was no seaweed as usually people complain about . Great time @Riu!

Bahia Principe Explore Akumal: Overall a nice place to holiday

My husband and I went to the resort for our honeymoon. After many attempts to let the staff know it was our honeymoon, we were underwhelmed Food and buffets were great, the restaurant booking process was not ideal- a la carte can be booked in advance with no limitations, so getting in to the highly rated restaurants was virtually impossible. Room service was a life saver. The beach was decent, lots of seaweed on adult only side. The room was nice and spacious, we had purchased the ocean view ro [... read more]om and it was beautiful. The sliding door was not tracking properly though and so a lot of warm wind was whistling in at all times of the day/night making noises and not allowing the room to cool down properly. We made the best of it.

Grand Sirenis Riviera Maya: Wonderful experience

The hotel was very clean and efficient. There were some closures due to the renovation but overall everything was excellent. The rooms were spacious and comfortable. The food delicious in the restaurants and always great at the buffet as well. People were friendly and helpful. Would gladly go back again.

Bahia Principe Explore Akumal: Great holiday

We had a nice holiday, but it’s not a 5 star hotel. Pros; Best thing about this hotel was the Food selection. Restaurants al a cart were great, but make sure to book ahead. The adults only beach was great it always had lots of chairs available any time of the day. People are very friendly and attentive. Con’s: We upgraded to ocean front villa 47 and room needs a huge overhaul. You could not get a chair at the main pool if you didn’t reserve early enough. At 6 am all the s [... read more]haded loungers were taken. The water at the pool was way too warm. Not cooling at all. Wish there were staff available bring drinks around pool and beach.

Riu Palace Mexico: Wonderful Resort!

This was our first time at this resort. My husband and I will definitely go back again . The staff was amazing, the food was delicious , and the accommodations were comfortable. Furthermore, they keep the hotel super clean at all times. Easy access to the beach. We always were able to find a beach long chair , no matter the time of day. A few things that could be improved was the size of the toilet in our room. We had a Jr Suite, which was very spacious. However the separate toilet a [... read more]rea was very small. Also, the ladies bathroom that was at ground level next to the Mexican Restaurant was often not very clean, compared to everywhere else in the hotel. We did not use the pool, because it was extremely hot . Not refreshing at all. We preferred just going to the ocean. Having said that, everything else was great. We enjoyed the night entertainment, the staff was very friendly and accommodating. Great resort!

Oleo Cancun Playa: Awesome vacation

Resort was beyond beautiful but it was not typical 5 starts hotel. Few issues that other should be aware. First of all it's rocky beach and you can't swim. 2nd we stayed in third tower only one elevator worked. 3rd rooms most of the days were cleaned pretty late. I will definitely go back. I really enjoyed it.

Krystal Grand Cancun: Great beach

Beach was beautiful, hotel older, air conditioning broke down for a couple of days, Staff was great and supported us to find a different room and provided a fan. Food good service. Staff were great even without tipping.

Dreams Jade Resort and Spa: Great resort, horrible food

If we were coming to this resort just to enjoy the pool, rooms, staff I would definitely come back, but unfortunately the food was mediocre and the same thing everyday. We had some trouble with check in and constantly being told to check back in an hour, after 5 hours of waiting after being told our room would be ready in 1 hour, we finally got our King suite tropical view. Room was clean, and nice no issues with the room. We were celebrating our anniversary but surprisingly didn't even g [... read more]et a card, or bottle of wine or anything (which in the past at other resorts this is normal). Resort itself is well laid out all the restaurants/shops are in the main area. We never ventured over to the preferred side as we never needed too. Pools never felt over crowded even with the main one, being closed for a day to clean up some baby poop. By far the best was the infinity that overlooked the beach area. There was never a free chair by the pool even in the sun. We often found a drop spot to put our stuff and just spent the day in the pool. We were celebrating our first vacation without our young kids, so we were enjoying not having to be up at 6am everyday which seems like you need to, to snag a pool char. Can rent cabanas we were quoted $100 usd a day others were quoted different prices. Beach is small but that's fine by us as I hate walking foe miles through the sand to get to the water. Because the water was so close when you were in the infinity pool it felt like you were right there. Food. Honestly there was never not something to eat, but your going to wait in long lines to get in and at the buffet wait in long lines to get made to order meat/fish/eggs. Fruit was subpar not even pineapple which I love nothing more than pineapple on vacation, they had lots of apples which were bland. Food being restocked at the buffet took forever,. A la carte. The only one we thoroughly enjoyed was the Asian/Tepenakyi. Every other restaurant was meh, and dessert was bland and unappealing. Staff work tirelessly, most have a smile and genuinely make you feel welcomed, there are always those that seem like they hate life and show it in their customer service. Honestly for the price you pay now for vacations, especially booking last minute and still spending a big chunk of change I expected more for my money.

Dreams Tulum Resort and Spa: Jim Oneill-Wonderful person and agent who saved our bachelor party

Jim Oneill from TripCentral was amazing and deserves recognition for his great work. He helped me save a 7-person bachelor party trip that was jeopardized after a bad interaction with another travel agency. I contacted him with our goals for the trip and he immediately helped us and provided a trip package within the same day (on a Sunday!). Since it was the weekend, we had everything booked by the following day and everything went smoothly from there. Jim checked on us and provided all the  [... read more]info we requested on short notice. His rate was the best rate I found across numerous agencies. Thank you Jim!

Sandos Cancun: Good Resort

This is definitely a good 4 star resort. The food is good, not alot of option. Not fresh eggs for breakfast were unusual. The staff is pleasant but not as friendly as other resorts. The hotel seems dated and definitely needs some retoucheling.Ex ,the pool had a lot of broken tile ,but nothing that ruined my trip. The hotel room was very nice but had some smelly pillows. .

Barcelo Maya Tropical: Exceptional hotel!

This hotel far exceeded all of our expectations! I travel quite frequently and this hotel by far is a winner in every way. Entertainment, food, beach, cleanliness, service. This is one resort that I would highly recommend to family and friends going forward. Thanks to our travel agent - Wendy Harrington - for the fabulous recommendation!

Akumal Bay Beach and Spa Resort: Fantastic Vacation!

The renovated suite was beautiful. There’s lots of updating needed in the hotel but once completed it will be back to its full glory. The beach is superb, service is as warm as sunny July! Food is good. Some stuff better than others, but we were able to find something great to eat in every meal. Hotel is perfect for a quiet relaxing vacation, if you are looking for activities and a partying atmosphere, this is not the place. We fell in love with Akumal and will certainly be back!

Platinum Yucatan Princess: Excellent resort overall, staff that make a difference

A good experience through Cancun Airport, and an early arrival at the hotel with a room that wasn't ready allowed us to meet Israel the doorman. He remembered our names for the 10 days we were there, and that was a very personal touch that set the tone for this trip. He wasn't the only staff member who had great memory and customer service, Brian from the wait staff (Italian Restaurant) was wonderful and this added to that feel good factor. PYP as a hotel chain needs to have a program to reco [... read more]gnize their staff who go above and beyond to make guests feel welcome - these two certainly did that, making the trip a very pleasant experience. The grounds of this hotel are immaculately groomed, and it has two sister resorts adjacent with very mature grounds. The room was clean and neat, everything worked properly, although the tile floor was getting a little tired. Huge two person shower with railheads was very well received. The beach for Platinum Yucatan Princess is small, but was clean. The adjacent sister resorts beach suffered from an influx of seaweed. The hotel is surrounded on 2 sides by mangroves, and post hurricane Beryl there was a distinct odour in the pool area at times. The pools were well maintained and clean, and never crowded. The food at the various restaurants was excellent, and no reservations needed at the a-la-carte restaurants. Bar service was good and efficient. The Lobby had a bar that also did specialty coffees - highly recommended. The hotel staff were consistently doing maintenance that varied from re-doing rooms to hurricane damage repair of ceilings in the outdoor spaces. I would return in a heartbeat - the only negative was no remote for the TV in the room, despite reporting it an asking for it to be rectified. Then again, we didn't go there to watch TV.

Secrets The Vine Cancun: Resort was really nice highly recommend it

Dint thick this place was going to be as nice as it was. i usally go to sandals and this place was just as nice and better food was great and service was great to very friendly 5 star will be back. thank you for the great memories.

Barcelo Maya Beach Resort: Horrible resort

Went with a large group for a wedding, half of the group got severe food poisoning. Super unfriendly staff. Very outdated. The pools were warm and dirty, the beach was very nice. Had to walk very far for towels also, about a 1.5 hr shuttle from airport

Bahia Principe Explore Akumal: Fantastic experience!

The Akumal was wonderful! We stayed in one of the new swim-up rooms and the pool was fantastic. We were very impressed by the layout of the resort, the food at the buffet, and the a la carte restaurants. There was also lots of wildlife- it was very exciting! The staff was very friendly and helpful. I would definitely reccommend!

Royal Hideaway Playacar: Fantastic Vacation

This was our first time in Mexico. Hotel grounds were impeccable; service was delightful; food was scrumptious.Loved the aqua aerobics; the free champagne at check in; the quick turn around re room service between 11 pm-7 a.m. Appreciated the hotel bathrobe and slippers and champagne, chocolates and fruits waiting for us upon arrival. Make full use of your concierge assigned to your unit. Loved the boxed lunch to go since we were leaving early. Thankful that the all inclusive shuttle only arri [... read more]ved 30 minutes later than stated but we got to the airport well in time. One free ride on the speed boats; evening entertainment in the theatre every day. would be excellent additions. Aqua aerobics instructor on Wednesday July 17 was excellent forgot his name- but he was “in it””

Bahia Principe Explore Coba: Very nice resort

We were there during the recent hurricane and the hotel did an amazing job both in preparations for it and the clean up afterward. Did feel there could have been a bit better communication after it. There is definitely some repairs needed throughout the resort but it was clean and you could tell they were trying. Did have an issue with ordering Gluten free pancakes but they were very good with tell me what was gf.