Excellence Punta Cana: reasonably good

Good grounds, rough water so the beach area not good for swimming, though clean beach area. Food needs to improve. not much choice and need an evening buffet. Hard to get into the restuarents and hard to reserve too.

Excellence Riviera Cancun: The Best

This resort is by far one of the best places I have been to. This is our 3rd time and it definitely won’t be the last. Customer service is excellent. The set up and food are phenomenal. We stayed on the third floor in building 4. I have stayed in other building and did not find one better than another. My favourite entertainment this year was called a silent dance. Everyone wore headphone and there were three different songs playing on different channels of the headphone. The whole crowd was u [... read more]p dancing the whole night. Such a fun night! Hope they have it again next year.

Excellence Punta Cana: Fabulous resort

Just returned home from a great 10 day vacation at the Punta Cana Excellence Resort. From check in to check out the staff were outstanding with their customer service. The spa is definitely worth a visit and you can be assured that the whole experience will be one to remember. Staff were friendly and very accommodating. Clean rooms, excellent dining options and a beach that needs to be seen to truly enjoy its beauty. Recreation staff were upbeat and friendly. Johnathon, Felix, Rosia we’re  [... read more]attentive and made our group feel special. Bartenders and wait staff were also great and knew your drink of choice within the first day. Thank you to Danny, Geoffrey and Juan. This resort offers lots to do, from relaxing to excellent shows at night. They know your name and make you feel at home!

Excellence Punta Cana: Excellente Resort

The Excellence Punta Cana has beautiful grounds with lush greenery and flowers.The room was great with a comfortable bed and a large jacuzzi tub. The balcony had a nice view of palm trees and flowers. The bathroom was more than adequate with a large shower and two sinks. The food was very good, a little bland at times, but quality. The service was excellent, friendly and attentive. Only downfalls were: an unexpected $22 charge for a two minute local call, and the Excellence website lists a 30 [... read more] minute included horse back ride, which no longer exists. Overall a 4.5 out of five for us!

Excellence Riviera Cancun: Excellence Riviera Cancun 4th visit

This was our 4th visit to ERC. We liked it as much as we have in the past, hence the repeat visit. We met many repeat travelers and that is always a good sign. One complaint. I emailed 2 months ahead to request building 6 for our swim out room and emailed again 1 month before as well. When we arrived, we were placed in building 5 swim out - absolutely no sun at all at the room. As a result, we were up with others, seeking out loungers... we did not use the swim out room area at all. I woul [... read more]d never get a swim out room at this resort. Many of the buildings have shade part to most of the day. Swim out here is not worth it. (unless you get ocean facing excellence club swim out rooms) Food was fine, everything else was consistent to previous visits. Lovely place, just do not waste your money on a swim out room. Great location, not far from the airport. Beautiful beach. Lots of pool to go around. One heated pool. Friendly staff. Good service.

Excellence Punta Cana: very nice resort

We had a wonderful week at Excellence Punta Cana. The beach was fantastic, the food and drinks very good and the entertainment was amazing! The Tapas restaurant and the Japanese grill were especially good.The hotel staff is very friendly and accommodating. They had a lovely Dominican night with bands and food but sadly it was not attended well by the guests. The drink service on the beach was really nice...and the beach BBQ hut had different items every day. Beach beds were very comfortable.

Excellence Playa Mujeres: Second Visit to EPM

We stayed here two years ago and had a great time then and now. The resort is well laid out and the staff are friendly and courteous. From the check in staff to waiters, servers, cleaning staff and groundskeepers all were happy to say hello. The food is exceptional at most of the restaurants. We travelled in a group and although we didn’t eat all meals together they accommodated us at the breakfast buffet every morning and sat us together. A few people in our group had a meal or two that  [... read more]they weren’t thrilled with but my experience was that all meals met or exceeded expectations. Service is slow at dinner, however, it’s vacation and we had no where to go. The main pool was not heated during the first two days of our stay but by the third it was fine. The lazy river is not heated. The only concern I had was that the mattress. I had a hard time regulating my temperature. I was either melting or freezing. The nights were cool and the A/C was on when the room was made up and the room didn’t warm up on the cooler nights. Otherwise a fantastic experience at a highly recommended resort I hope to have the opportunity to visit again.

Excellence El Carmen: Fantastic resort !!!

One of the best all-inclusive hotels we ever stayed in. 5 stars ratting is truly well deserved and earned. Modern, immaculate, beautifully designed grounds and rooms. Wonderful dinning options. Top notch nightly entertainment. Friendly and attentive staff. We would definitely go back for another vacation.

Excellence El Carmen: An "EXCELLENT" Vacation

Having travelled to well over 30 hotels throughout the Caribbean, the Excellence El Carmen is by far on the top of my list. First of all, Candice Anger from Tripcentral was phenomenal. She answered any questions we had about the resort prior to booking the trip and even up to the date of departure. Leaving from Hamilton Ontario as so easy. The flight was uneventful and we quickly made our way through customs to a waiting mini van which took us the 30 minute drive to the hotel. The hotel wa [... read more]s amazing. The junior suite swim up (Block 4) had everything one could ask for. The location was perfect as it was mid way between the "activity" and the beach. One (of two) small disappointment was that our room was not ready until 3:00pm. We arrived at 1:00 pm but were able to grab a drink, some lunch and wonder the grounds to familiarize ourselves with the resort. Fortunately, we had shorts in our carry on luggage. Room: The room was amazing from the floor sensor light switches, oversized bathroom, fully stocked bar, walk-in closet, comfortable king size bed to the huge "L" shaped lounge couch. Rose petals were throughout the room upon our arrival The private jacuzzi was fantastic to enjoy a midnight drink. The private deck had two double loungers, two sun loungers and a table with two chairs. One could not ask for more. The pool was a perfect temperature and very relaxing. The second and last disappointment was that we needed to wait until mid afternoon on two occasions to have our room cleaned. We had to go and ask that the room be cleaned. This was not a huge problem but more of an inconvenience. When the room was cleaned it was fully restocked with everything. Food: All I can say was AMAZING!!! The New Tears Eve party was unbelievable. The pre dinner "80's" party and appetizers was so much fun. Scallops, soup, lobster steak and desert followed by an after dinner party and fire works at midnight. The Kitchen Table Restaurant buffet has everything one could ask for for breakfast and lunch. Dinner was al-a cart only (all 7 days, any restaurant with no reservations required). The food as never a disappointment and one would think you were at a major city fine dinning restaurant. Every meal was made to perfection. Room service was very quick and to the same high standards of the food which was prepared in the restaurants. SERVICE: Restaurant and bar service FANTASTIC. A huge thank you to Sergio and Elisia our "personal" bartenders for the week. We never had to wait for a drink and in fact drinks were brought to us before we could ask. "Special" request drinks were always provided. Bars throughout the resort were never busy and the staff were always friendly and attentive. Restaurant staff was very attentive. There was never a dirty dish on the table and coffee was refilled before the cup was empty. STAFF: always smiling and would go out of their way to ensure we were happy with our staff. Management was always present asking if we had any concerns. RESORT: This is a new and modern resort. Very clean and the grounds were very well maintained. If one wants the "Caribbean feel" you might be disappointed. The walls are stark and there are limited "tropical gardens" Floors are marble and the resort is "modern". Mobility throughout the resort is not an issues. Elevators are strategically located in all buildings and a shuttle cart is also available. The beach was beautiful and raked every day. The ocean was warm and all sand (no rocks in the water). There was never a time one could not find loungers on the beach or around the main pool area. OVERALL: Definitely a 5 star. The room, service and food would exceed the 5 star rating. We are already planning a return trip to this resort.

Excellence Punta Cana: Best resort I’ve ever stayed in

The resort is first class in every way The food was great and the service Excellente We upgraded to Club Class which we enjoyed very much and would recommend to those looking for that extra quiet luxury

Excellence El Carmen: Second visit this year

I was there in July and again Dec 17-21, the place is amazing. I am an avid traveller, vacationing at least 2 times a year. This is the first resort I have visited twice. The resort is beautiful, very clean and the staff are amazing. Book an excellence club swim out room and you don’t have to leave your room. Pool is right there, fully stocked bar fridge with premium liquor, 24 hour room service and a short walk to the beach. I’ve been to all the restaurants now, my only complaint.. portions [... read more] too big lol fantastic food, service is amazing! Aqua therapy massage was an experience, I regret that I didn’t try it in July. I expected the shows at night the be the same as in July... all completely different. The staff truly make sure you are having a good time. Highly recommended to anyone who wants to be spoiled

Excellence El Carmen: Amazing Resort / Sub-Standard stay

Hotel, grounds were amazing. I was staying for a 1 year anniversary. Excellence El Carmen made this 1 year event a very bad memory for my partner and I. Anniversary dinner was forgotten on 2 consecutive days. No flowers were left in room until a complaint was filed. At that point it was too late.

Excellence El Carmen: Excellent!

The Excellence El Carmen was by far the best resort I have ever visited. The customer service was great, the food was great, the hotel was clean and we had an overall wonderful experience. We would definitely go back to this resort or any Excellence!

Excellence Punta Cana: The Excellence was Excellent

On arrival in our swim up room we had a problem with bed bugs. After staff wss called to acknowledge, we were asigned another room in anither building, which was "thoroughly " checked by us and no signs of bed bugs were found (nonetheless, on return home, all suitcases, clothing etc was placed in a 140 degree bed bug killing case, for 2 hours, to ensure no bed bugs made our home, theirs) Food, hospitality, shows, restaurants on site were perfect. There is unfortunately a big language barrier, [... read more] making it very difficult to communicate needs, wishes etc. Our suggestion on our last stay at Excellence was to have food staff (in restaurants etc) educated on food allergies, which they did and now ask on entry to the many on site restaurants. Unfortunately, regardless of the fact we stressed our allergies to the Excellence restaurant "Chez Isabell" last week (Nov 24 to Dec 01 2017 stay ) my wife and i were both eerved food heavily Laden with nuts, which if my wife wouldnt have noticed, would have hospitalized us both, if we survived the anaphylactic shock. Excellence needs to pay closer attention to such situations (which they were very aware of yet failed to exercise)We now have experienced 4 stays at 2 Excellence properties (Punta Cana and Mexico) and regardless of some issues, we will return !!

Excellence El Carmen: Excellence el carmen

First let me say that our travel agent, O'Neil Graham from Trip Central was/is phenomenal. The Excellence Resort never disappoints. It was our first time at a beach front walk in swimming pool right from our deck! and it was fabulous ...the views we had from looking out while sitting on our bed was our pool and the beach/ocean. It was beautiful. The resort is well laid out, modern and the staff are amazing! Whatever you need just ask them and they will try and make it happen. Things that I pick [... read more]ed up on since my husband and I have been to EPM is that at times are a little lacking at EEC is notifying the excellent club members of the special little events like the chocolate party or the sweets and treats party at the ex ellence lounge. I spoke to many Excellence club members that didn't get an invitation to the sweets and treats this week when we were there. My husband and I knew about this because of the Chocolate party at EPM. As well the excellent club members did not realize that the bottles of liquor in the room can be exchanged for a variety of different liquors if you choose to do so with the concierge. Concierge has a list of substitute liquor bottles. Also the excellent club's members did not realize that they were entitled to 1 hydrotherapy treatment per person in the spa free. Maybe when people are booking with trip Central the agents can mention these things as a selling feature to these properties as well. One thing to mention and I know it says it on the website is that Excellence properties do not have a buffet for dinner however the restaurants they do have, well let's just say the food is spectacular at these restaurants. Anyone that can't find something to eat while on this vacation is simply not looking or to me just wants to complain. Again a big, big THANK YOU to O'Neil Graham for going the extra mile and then some. Trip Central ... O'Neill is an awesome employee and a pleasure to deal with . Thanks again and we will be booking with Trip Central again and looking forward to speaking with you O'Neil again to book our future vacations. Sharon and Jason Horton

Excellence El Carmen: Top class resort will leave you wanting nothing more

It would be a travesty not to recommend this resort. The layout of the entire resort could not have been designed any better. The cleanliness of the rooms, resort, bars, pools, and restaurants was astounding. The beach could very well be one of the nicest beaches that i have ever seen. The ocean bottom is sand without rocks or seaweed. The staff go out of their way to please you and show complete professionalism. I have been to many resorts in my years and I am comfortable to say that this res [... read more]ort was by far the best resort that I have ever stayed. The only negative, and this is strictly a matter of preference, is that they do not have a dinner buffet. All dinners are a la carte and although there is a large number of restaurants to visit, I prefer a buffet style dinner which gives me the choice to eat whatever I am in the mood for. Great experience and will be returning.

Excellence Punta Cana: Excellent resort

Every services ,activities,the beach is excellent. His is our 8 stay at the Excellence Punta Cana Worth visiting and adopting It appears to be the resort with the most repeated guest on the island We have met some guest with 22 visits,14 visits and many others

Excellence Riviera Cancun: Excellence is EXCELLENT!

Our trip was amazing- very plush experience. Loved the location. The rooms were great, food was exceptional. We were entertained with great music and a "funny money" black jack night. Service and staff were great .....what else could you ask for? Would return to this resort hands down one of the best!

Excellence El Carmen: Very nice resort, but issues

This resort is beautiful, its located on the most beautiful beach I have ever seen. Although it's very clean, the grounds are well kept, I found it odd that a resort barely a year old had to have panels replaced in the walk ways but they did it pretty quickly. The staff is friendly and pretty eager to please you. The variety of food (restaurant ala cartes very good) is very good but at that I must leave a warning to all... During a lunch buffet we noticed that the kitchen supervisor/manage [... read more]r came out and was making sure the food was hot. They didn't take temperature but we watched and everything he looked at had steam coming off it. Because of our time difference we usually didn't eat until lunch time but the one day we actually got up early enough to try the buffet breakfast. EVERYTHING that we tried was barley warm (we were there at 9 a.m.). I enjoy eggs Benedict and saw two on the buffet and proceeded to take them back to my table. I took a bit out of the first one and the English muffin was soggy and the egg was cold, I almost spit i on my plate but refrained and swallowed it. I tried the second one, it was not soggy but it was just as cold and nasty as the first. Needless to say I didn't finish those eggs, in fact that ruined my appetite so bad I didn't eat anything else on my plate. A while later I started not feeling very well and later that day the bathroom and I became very close. We are home now and one week after that day I am still sick and have a bacterial infection. My doctor told me that it could have been the eggs but it also could have been from some meat I ate. My warning is this, PLEASE make sure your meat is thoroughly cooked. I think it was the eggs that got me because of the timeline as to when I started feeling ill. Trust me, NOBODY wants to feel how I feel right now. A beautiful vacation shot to hell because of this. All that money we spent and got to enjoy half of it. I feel completely ripped off. I know it wasn't intentional but when you see people working in the buffet area and they are touching their faces (with no gloves) and then touching the food. Someone is going to get sick. On the very last day we were there, I was so sick that I was freezing with the sweats and I was shaking. It felt like an internal earthquake. My wife phoned down to the front desk and asked to speak to a manager. We still don't know who she talked to but she asked if there was any Gatorade in the resort because I was so dehydrated. She was told... " I have to get special permission to provide that" and after an hour we got no call back so my wife when down to the gift store and bought it herself. It's a good thing she found it because if she hadn't there is a good possibility that we weren't going home that day. My wife called down again to complain about no call back. It was as if they didn't care. I guess they would have cared if I got worse. I didn't think I was that sick until that very day, that's why we never sot medical help. We had brought immodium and other things just in case, not that it helped much except for the bloating and gas. We are trying to find out a way to contact their head office so that they can work on fixing this type of thing but there seems to be no direct contact information only resort information. Since the resort didn't care at the time there is no point in contacting them. Perhaps someone reading this can forward this to them. I just don't want anyone else to suffer like I am right now.

Excellence Punta Cana: Excellents Punta Cana

Stayed at this resort for the 8th time, Nov. 1 to 11th 2017. This property had been closed during the summer for a major upgrade and facelift. We were the first guests to arrive on the reopening day, Wednesday, Nov.1st. We were greeted by members of the staff and an entertainment group. We had booked our usual standered room, but to our surprise the hotel had upgraded us to the Exclusive Excellents Club. After checking in we were given a tour of the “new” complex, the transformation was abso [... read more]lutely astounding. There were so many changes to mention but it is beautiful. One of the main reasons we like this resort is the layout. The entire complex runs parallel to the beach, so were ever you are accommodated you are only a few steps from the restaurants and the beach. The rooms, restaurants, and entertainment area are top notch. One big change was the relocation of the Exclusive Excellents Club. They have 2 new private pools, each with its own jacuzzi (2) in each pool, also rooms with their own swim up pool. The food is outstanding, and service is there big attraction. I had a chance to talk to the owner at breakfast one morning about the changes and he said they spent about 45 million dollars to bring it up to a more modern facility. This hotel is an adults only, so if you are thinkiing about a vacation in Punta Cana, look at this location, it is a little smaller than most of the new hotels, but it sure beats the long walk in the big properties.