Happy experience

Grounds and room very clean; food excellent; asian restaurant not to par and one or two of the staff there abrupt; almost all other staff of the hotel friendly and helpful; Suggestion: some rooms could be set aside for seniors where the toilets bowl higher, the shower booths equipped with a device seniors could call for help in emergency

Thiefs in RIU PALACE

I originally booked for Riu Jalisco but when we went there they told us it is full of locals so they are going to upgrade us to Riu Palace. They sent us to Riu Palace and we had the worst time in there! To think that a 5 start hotel will be better than all of them but NO IT WASN'T. RIU PALACE stole from our Room twice. First they stole a pack of smokes which is not a big deal but than they stole my wife's Michael Kors purse!! A purse that you cant fit in the safe so we left it hidden and they we [... read more]nt through our stuff and stole it. That's a shame and it is so low for a 5 star hotel

Good time at Riu Jalisco

We had a wonderful vacation at Riu Jalisco. The initial room did not have an pleasant view and we requested a ocean view room which was given to us in the next day. Very nice pools, grounds, beach ; good evening shows and movies on the beach. Very good customer service, food and drinks as well. This is our fourth vacation in PV,and I recommend this resort.

Great facility, ocean not so.

Very good, organized, clean, professional staff, great food... , Ocean had waves all the time with a lot of seaweed, unfortunately. Beach should have more shaded areas, $10/day for umbrella is extra expense people don't need.

July 9-16

Amazing hotel-- always clean rooms -- great food-- and you have to go to the Marieta Islands if you're in Puerto Vallarta. It is worth the $. Thank you for a wonderful experience. Bring a waterproof camera or phone for memorable pics!!!

Beautiful resort, food has something to be desired

The resort was beautiful. Staff was amazing. Food was very bland. I had some chicken that wasn't completely done. 1st peice was really good, 2nd piece was half cooked. They had a good variety of fish but I don't like fish. More meat selection would be great. Loved the bread section, was amazing. A la carte restaurants were really good. Buffets need some work Rooms were very nice. AC worked great. Large rooms Beach was AWESOME. Loved the clear blue waters and sandy beach. Staff was great. So  [... read more]friendly. Wonderful staff Cuban people are awesome. Toke some tours of Veradero & Havana. Jeep safari tour was awesome. Got to see some real Cuban living. Gorgeous old cars. Took a ride in a 1929 ford. I love Cuba for the safety of it. You can go just about anywhere with out any concerns

Awesome!

Everything was great. Will go back. Lisa was awesome, everything she said came true. The room was great, had an interior view of the court yard. Food at the buffet was great, a huge selection, really have no complaints.

Amazing

this is a first class resort. Rooms, dinning, customer service and beaches are second to none. Staff go over the top for you to make sure you are having a great time whether you want an active or relaxing holiday...The area hosts many different activities for all ages. This is my favorite resort as we have been there 3 times and just love it there. Ceasar always makes it special....Just wish they would have you bring back the rolling keg of beer......

Great Resort

This was a lovely resort, We stayed for two weeks in February and the weather was perfect every day! The rooms were clean and well maintained, but we missed the coffee maker. Dining room staff were helpful and provided take out carafes so we managed. We were a bit disappointed that not all of the restaurants were available each night, especially with the long line each AM to make reservations. Food was all inclusive OK, and the buffets lacked imagination, no fancy displays, cutbacks all around.

Excellent Resort!

I really think this hotel served out purpose top to bottom. Well organized and a good place to stay with the family. This being my first time in Mexico gave us great joy to want to come again and spend such quality in Mexico with the same hotel and flight arrangement. We enjoyed from the hotel rooms to the food, to drinks to environment and pleasant service from everybody involved. Highly recommended!