Best Resort I’ve been yet

Everything was great, the service was superb, the people were friendly and attentive, especially in the morning during breakfast always a coffee refill. The trip excursion was amazing, we went to the Selvatica, which my Son and I are thrill seekers, and it was a place to be if you’re not afraid of heights, if you are this is the place to conquer your fear. The beach was ok, but 5 min walk to either side of the beach got better, so I will recommend anyone that wants to go to Maya Riviera.  [... read more] Grand Bahia Principe Tulum.

Grand Bahia principe

I had a wonderful time at this resort. The rooms were clean and comfortable. The grounds were impeccably kept. Staff was kind, accommodating and had a great sense of humour. It’s a large resort, so if you’re looking for something more boutique it’s not the place for you. But we enjoyed riding the tram to get around and met lots of fun travelers. I would definitely go back. Bang for your buck!

Great family resort!

This resort is huge - lots of great pools and beach areas. Great kids water park. Had a great time and would recommend this resort for a family trip. My son got an ear infection while we were there and they have a 24 hour doctor on site that was very knowledgeable and friendly.

Exceptional treatment of clients

I will start off by saying there are no negative comments on anything in particular but there's one thing that really stood out for me. My friend got an ear-complication after diving. Woke up at 2am and went to concierge. They immediately arranged transport for him with security to the medical centre. While there, the security guard stayed with him (a good 40mins) while he received treatment. Afterwards, he made sure my friend got back to his room and the next day, we were able to get the medic [... read more]ation the nurse had prescribed from the on-site pharmacy. It didn't stop there. While we were enjoying our meal at the Mediterranean restaurant (fantastic meal - highly recommend the lamb), a representative from the medical team stopped by our table. She came to check up on my friend and asked if he needed anything else. That means, a) they couldn't find us in our room, b) they went through all the trouble of tracking us down since we had booked our reservation, c) came all the way to check on us. That, to me, was incredibly impressive and I highly recommend this resort for their quick response, personal treatment, and follow through with their guests. Also, the food was amazing. :)

Nice but needs some tender loving care.

The grounds were nice but buildings in need of some repair. The food was bland but expected for the price. Pools were nice but people would put there towels out and leave the area so no place to sit when you, got to the pool. And I also got food poisoning at one restaurant eating the shrimp. Very very very sick for one day. Don't eat the sea food. This was the 2nd. time at this resort, and it has gone down hill since our first trip there. We have been going to this area for [... read more] a number of years, but this was our worst trip. Staff were very nice.

Beautiful Resort

The grounds and gardens were very well kept and had a wide variety of birds and other animals wandering around which I loved. There were many pools to go to so it never felt crowded. The hotel lobby,bathrooms and our room was always kept clean and well stocked. Staff were very friendly and eager to help with any issues. The variety of food and how it was displayed was very inviting and it was excellent. The drinks were very good and made to order. There was a shuttle service right to the amazing [... read more] beach where we had tropical fish swimming right up to us. I would definitely go back!

Great Resort

The hotel was very clean the rooms were equally clean.....the property was very well landscaped and maintained ......the staff very friendly.....excellent food and plenty of it.....as far as the Hotel goes Excellent....would go back again. As far as Westjet is concerned NOT Happy......The meet/greet meeting i thought was good and good advice on not being maneuvered, manipulated or listening to speeches for time shares and so forth .....we were told "your time is valuable and you paid a lot o [... read more]f money to be here" also were told by Westjet we get a "FREE" ride into Playa by van if we buy an excursion ....so we did....then we HAD to stop in Playacar for 1 hr. to be harassed by sales people in a Jewelry shop... when we arrived in Playa we were told we only had 2 Hrs. NOT HAPPY WITH WESTJET

Very beautiful resort.

Resort is surrounded by jungle, therefore there was an abundance of different birds and other wildlife. Beach was good though there is a limited area to swim. That being said there were plenty of fish swimming around. The buildings and grounds are meticulously kept and the staff are very friendly and accommodating. Food was second to none.

Nice and cozy resort

beautiful landscaping. Animals everywhere. I didn't like that you are treated like a 3 star resort customer unless your participate in their secluded customers and then they will treat you like a 5 star. Rooms are outdated but charming. short staff at all bar location, lucky that I don't drink alcohol. Staff are very nice a friendly. I will go again because I know what to expect and I believe the price is reasonable.

Great resort

Place was great staff were very accommodating, comfy clean rooms, once we figured out the resort map getting around was easy to walk or jump in a shuttle. Buffet had many choices, Restaurants were great, recommend you book these as soon as you get in. Met many people who have been coming to resort for over eight years so hearing that we knew we were in the right place. Managed to play golf and go snorkeling and tour of caves underwater very cool. Travel to resort was on large bus very comfy [... read more] return to airport was in a van. I would definitely go back again. Weather was fabulous we missed many snow storms in Ontario.

Pampered relaxation!

We thoroughly enjoyed our family vacation at Bahia Principe Coba! So many options we didn't even explore 'cause we just loved to relax by the pool. Spacious rooms, extensive, varied buffet and fabulous a-la-carte restaurants! And so safe!! We lost a purse but staff found it and returned it, not a penny missing! Never worried when I'm at Bahia Principe resorts, never had a bad experience, lovely people and attention to detail everywhere. Will definitely go back again!

Very nice resort

Resort was very nice and clean. Staff were friendly. Food was good. Not on the beach, but the beach was a short walk away. Royal Golden Lobby Bar staff were very attentive, even brought drinks to the pool for us. Try the Mexican Guiness!

Fun trip

Everything was what we had hoped it would be. Good service, food and very clean. Thank you for a great time. Our transportation was always on time. Rooms cleaned every day. We would of like a closer beach...but the pools were amazing. We are planning on another trip.

Amazing time in Mexico

We just returned from the Grand Bahia Principe Coba, and had an amazing time! Despite our rough start with airline delays, getting to the resort was a refreshing start from their friendly staff to comfortable rooms. Rooms and resort: They are updated and clean. We had a villa in the middle of the resort, so it was easy to walk or take the shuttles- golf cart shuttles really made it easy to get from place to place. The resort itself is HUGE. We discovered a pool on the other side of it only on ou [... read more]r last day! The beds are comfy, and the tub has jacuzzi jets, which we loved. We stayed at the Coba resort; and it is next to the Tulum, Akumal and Sian kaan Bahia resorts as well. Only downfall to Coba was no direct access to the beach, you had to take a shuttle to get there. It’s a nice beach, just lots of seaweed. Food: Delicious! Lots of variety, and also loved the 24 snack bar Pool: Clean, large, and our favourite was Jose at the pool bar- he made our stay super fun; he is friendly, makes amazing drinks, and is always smiling and working hard, thank you Jose! :) Entertainment: There is lots to do at this resort- live shows (Michael Jackson is a must see), the hacienda, live music. Overall, it is a great place to stay and we would return.

Place to be

I had a nice room, I liked the food and the staff were great. Lots of stuff to do and a nice beach to hangout on. It's hard to find hot sauces in the buffet for some reason. The sports bar could be open longer and karaoke could run longer.

Excellent hotel

Service is fast, dining food is excellent slots of choices kids friendly my kids enjoy the pool, lots of activities lots of restaurants service crew are amazing work hard nice bar very good hotel I will go back again

Great fun to be had

front desk staff very helpful and informable- dealt with issues immediately if liking the ocean expect a little walk but worth it once there multiple pools to use at this resort Coba from entertaining to relaxing areas would go back

Awesome time!

We had a wonderful time celebrating our 30th anniversary! 4th time visiting the Bahia chain, 1st time at the Bahia Cobs in the Mayan Riviera. Beautiful grounds, pleasant rooms, lots to eat and drink, many pools to swim in, and a lively beach. A little Ricky in spots but you can walk around them no problem as the water is so clear. We will definitely return!!

Overall good value

My wife and I stayed at Bahia Principe Coba for 9 days (Dec 26 2018 to Jan 4 2019) and we enjoyed ourselves. We paid a bit of a premium given the time of year so taking that into consideration, it was a good value for the trip. We were happy with the overall resort, in that the Coba resort is linked to the Tulum resort. In fact, the beach at Tulum was much better than the beach at Coba, so we went to the Tulum beach every day and had lunch at the Tulum buffet. We ate breakfast and dinner at t [... read more]he Coba buffet everyday. We never go to the restaurants at resorts as we prefer variety. We go to enough restaurants throughout the year back here at home. Regardless, both buffets are about a 7/10 selection-wise and an 8/10 quality-wise. Not too bad, really, although by comparison, we had stayed at the Luxury Akumal, which is another part of the Bahia Principe's overall resort. The food at the buffet at Akumal was 8/10 for selection and 8.5-9/10 for quality. There was a greater selection of food (less repetitive once you've been there for a few days) and it was better quality. The service at the Coba resort (and the Tulum buffet) was average. Not terrible, but not exceptional. Just average. Sometimes the front desk staff were more helpful than others. Having to call to get more bottles of water or to have the mini fridge replenished just about every day. Sometimes the housekeeping was done a bit better than other times - towels not always replaced, etc. So, average service - which in and of itself is fine, but again, to compare, the service at Akumal was better - more personal, more professional. It was essentially adults only and had its own private area of the beach and better pools. Of course, its a bit more money, but considering what you're getting for your money, its much preferable than Coba or Tulum. No matter how you slice it, the coastline for the entire resort is very rocky and although there are specific areas marked off by buoys where swimming is permitted - even then, very rocky. No jumping into the ocean waves at Bahia Principe. We've stayed at a different resort on the Mayan Riviera in the past that was closer to Playa Del Carmen and you could access the ocean right off the beach without any concern for rocks. The Bahia Principe brochure and website video don't show or mention the rocky beach or lack of access to the ocean waves. We booked our trip at the Coba based on the experience we had at Akumal. Well, that was a mistake. They really aren't comparable. I guess its true that you get what you pay for. Anyhow, overall, we wouldn't go back to Coba - mostly because the food isn't what we were hoping it would be, the service was lacking on several occasions, and there is no ocean access other than very rocky cordoned off swimming areas.

Wonderful week away with friends

thanks to the great suggestion of our wonderful travel agent from tripcentral judy donaldson our spur of the moment weeks holiday could not have been better. our sign in at the resort was done quickly and we received the perfect room for our needs, next door to our travel companions. the resort is on the larger size but we were central to everything and quickly found our way around. we found lots of seating around the pools with many shady areas, also lots of places for lunch with great var [... read more]ieties to choice from. lots of ala carte restaurants or a very large buffet for dinner, many bars to quench your thirst. people were friendly and helpful always with a smile. entertainment every night was very fun. and best of all the rooms were large and the beds extremely comfortable. we will definetly be coming back to this resort. thanks grand bahia principe see you again the ovendens