Janet was amazing

Janet helped me plan my trip, without her assistance I would not have gone to Cuba. Janet phoned me yesterday, but I don't have her number - it was accidentally erased. I wanted to thank her for her assistance. The only part of the trip I did not like was the food on Cubana Air; Cold, soft, yukky white bread with cheese and some type of meat. Some people ate it, I could not. I would have rather paid for a decent meal, or no meal at all. Once again, the resort was wonderful. Food was [... read more] good, service excellent and the rooms immaculate.

Simply Beautiful!

Who wouldn't love to stay in this beautiful, all inclusive resort? The grounds and lobby were spectacular. I walked around the various paths leading to the lovely buildings where guests stayed, just to take in the gorgeous landscaping and tropical plants. From my spacious, clean room I could see the SPA and hear the soft tinkling of the fountains. Drinking coffee on my huge balcony, I watched the birds and saw flowers on the trees beginning to open. Crossing the long bridge to arrive at one [... read more] of the most beautiful beaches in the world, was the highlight of my day. I would love to return and hopefully meet up once more with the many amazing people that I was lucky enough to spend time with.

Just Beautiful!

Who wouldn't love to stay in this beautiful, all inclusive resort? The grounds and lobby area were spectacular. I walked around the various paths leading to the lovely buildings where guests stayed, just to take in the lovely landscaping and listen to the birds. From my spacious, clean room I could see the SPA and hear the soft tinkling of the fountains. Drinking coffee on the huge balcony I watched the birds and saw flowers on the trees beginning to open. The swimming pools were clean, lar [... read more]ge and warm. Crossing the bridge to one of the most beautiful beaches in the world, was the highlight of my day. I would love to return and hopefully meet up again with the many amazing people that I had the honour to meet.

Great week at Iberostar Ensenachos

We had a wonderful week Feb 1 to 8. Rooms in the family area are spacious with walk in closet which worked as a modesty change room. Unfortunately i am a magnet for mosquitos or sand flea bites every trip south. Never saw a mosquito actually bite me but i have about 40 itchy bite marks. My four other travellers suffered no bites. Long walk from rooms to buffet etc and my husband has knee problems so we called for the grounds shuttles which were very reliable. Food was well pr [... read more]epared but limited and bland but expected for Cuba. Signage in buffet restaurant and a la carte menus often misrepresented the food presented. A customer service rep approached us for comments near the end of our visit and made notes of all our feedback and appeared appreciative of our suggestions. Great place for kids with the waterpark with slides etc. And not too crowded. Lots of lounge chairs for parents to sit in to keep an eye on them. Low tide afforded kids to be able to wade in thigh-high water to see fish, crabs, and occasional starfish without having to snorkel. Shows were nice and featured live music vs recorded compared to other resorts. Will likely return if travelling wlith kids but prefer food at playa costa verde, Holguin. Return trip to Ottawa included Hour and half bus to santa clara airport and having to sit on plane for extended period in Caya Coco while remaining seated Meant we were 11 hours getting home whereas the flight down was only 4.5 hr hrs. Direct flight both ways would have been great. However price was excellent for Sunwiing from Edmonton and Airtransat from Ottawa as i was paying for five passengers in total and could not have afforded other carriers.

Large, amazing resort

The hotel is very large, which suited me as I enjoyed walking everywhere, but my dad has a bad leg so we relied pretty heavily on the trollies which sometimes took a while to arrive to our villa. Otherwise, I think the selection of food was decent although the Italian a-la-carte wasn't good. The employees at the resort are amazing. Lianny at the buffet is a very kind, attentive host and she made a lasting impression. We always looked forward to seeing her, so much that we booked our a-la-carte [... read more]s around her days off. She was also very good with the kids. Alonso at the lobby bar is also a noteable person during our trip... after our first encounter, he remembered our names and always went beyond our expectations to provide us with excellent customer service and was very social. It's these two people who made our trip exceptional, and we will be returning as soon as we can. The pool is also very nice, although a little chilly when you first submerge. Once you're in the water though it's great. The pool bar staff were also very sociable, and quick to take our orders. There were always plenty of empty pool chairs to choose from. I wish they had shade for the parents around the kid zone's water park, because it can get hot watching them play, but otherwise the equipment was well maintained and the kids had a blast. The beaches were very nice as well, but we did get bit by sand fleas. Note to self: don't put your things on your bed when you return to your room from the beach, as you may find yourself scratching the next day. We didn't manage to snorkel while we were down, and the low/high tide is pretty significant, so it might not be the best place to snorkel off the beach unlike other places we've been, but this was a relaxing trip. The rooms are spacious and clean, and the balconies are also very nice. I sat out every evening and enjoyed the atmosphere. They have a lot of American channels, too, so if you prefer lounging in your AC room at night, there is plenty to watch on TV. The wifi in the lobby was decent to place calls on Whatsapp, but could be spotty at times and in the evenings there is always a big gathering of guests so it can get quite noisy, but we managed (I just had to remind myself that I wasn't in Cuba for the internet!) I would recommend this hotel to a friend, and plan on making another trip soon.

Nice, quiet resort

Rooms were nice and large. Large balcony as well. Food was ok, just got tired of eating the same dishes every night. Mixing it up would be good. Enjoyed the two ala cartes we had. Very good 80's rock & roll band one evening. More of a quiet resort geared towards families. Take bug spray. We had a lot of bites. Beach was nice. You can tell they are rebuilding. Was not as lush as it usually would be.

Wow

People are amazing without any questions they are always there to help you. The service everywhere is perfect except the room service they will take away pillows and not been personal I could understand not having a good week but like I said overall it was amazing

Little disappointed

I really only have couple of things to complain about! The pool was very cold and lots of dirt! Mini fridge wasn’t restocked only twice! And the kids activities where only 1/2 hr in the evening nothing through the day!

Amazing resort

Grounds were pretty good they are getting cleaned up still in some areas from the hurricane. The food was ok, best at the restaurants that we booked. Beach was the nicest I have ever seen. the People were always friendly

Great beach, good food and awesome people!

White sandy beach and turquoise waters...check! Hospitable staff...check! Great tasting food and diverse menu...check! Nice and comfortable rooms...check! This is a great resort for both couples and families alike! Beautiful location and well designed resort. Fabulous nightly entertainment. Great selection of drinks! One of the best Caribbean experiences I’ve ever had!

Wonderful resort

best beach. wonderful staff. rooms. rooms clean, buildings generally free of insects, but come on, this is atropicalresort so you can expect the occassional "creepy crawly" here and there. Pools and swim up bars are clean. Lobby with Italian marble floors is beautiful. Seafood ala carte is very good, you must try it. Large resort ca require a lot of walking but golf carts are frequently available.

Amazing resorts

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Nice resort, bug tons of bugs in rooms

Nice resort, friendly staff. Tons of small bugs that bite all around the resort, including in the rooms and in the beds. We left with our entire body covered with bites, to the point it was painful and could not sleep. We brought this up to the management a few times and they told us that they would change out bedding/mattresses and spray the room for bugs. This never happened and the bugs just got worse as the week went on. This turned which should have been a fun vacation into a terrible o [... read more]ne.

Beautiful resort limited service

This is a great place, beautiful beaches, nice to very nice rooms rather secluded by vegetation even after the hurricane. They did a great effort to rebuilt everything on time and they nearly made it. Recommended for families, but there are two sections for adults only. This place has lots of potential, but is limited by its staff or rather by the limitations on their staff. Misinformation, good will sometimes, staff training not optimal (this is supposed to be a top hotel). We were staying in t [... read more]he most expensive part of the hotel and we enjoyed it very much apart for the contradictions and misunderstandings of the staff. However: it is very enjoyable.

Best resort and beach

This resort is clean and comfortable. The staff are professional and always try to be friendly without being pushy. The food is fine. The two beaches are perfect if you like white fine sand. You are safe on this resort. There were many young families with children, but a children area and an adult area so everyone can be happy and not worry about the other.

Very good service

Beach, food and service was very good. Pool needed more cleaning. Had lots of fun doing the activities. If you like sea food, you will love the buffet. Christmas celebrations was excellent. My whole family had fun. We went 2 times in this resort and we would definitely go again.

Great resort

I have been to Cuba half a dozen times and this resort is by far the best one. Food was good, where else are you gona get lobster buffet. Beach was amazing, clean and clear water. Only downfall is that there is alot of walking because the resort is so spread out. Kids loved the children's pool with the slides. Bartenders were constantly coming by on the beach for drinks. Great vacation

My favourite Cuban resort

Iberostar Ensenachos is my preferred resort and I have returned 3 times for good reasons: comfortable accommodations, two stunningly pristine beaches, excellent food compared to most Cuban resorts, friendly service and wonderful live Cuban music + entertainment.

Family section

The hotel was clean. The food was good, and the pool was great. The staff were friendly and helpful. I would return to this hotel for sure. We stayed in the family section of the resort and the children's pool was really cool. My son had a blast there. The only real complaint I have about this resort is the restaurant at the pool. Service was very slow. The waitresses and waiters we had in the buffet were really great. We sat in their section all the time. We had a great time here.

Hot Summer Week

After reading past reviews we were not sure what to be ready for here. Bus ride was good on way to hotel we were first drop off. Upon arrival at check in , no welcome drink but our room was ready early so we got in fast unpack and hit beach. The beaches are amazing , water so clear and calm high tide does bring some waves .The beach restaurant at Megano beach should close sorry but flies and birds everywhere on food, where the waitresses drop uneaten food is right off dining area no lid and fly  [... read more]central !!!! Can't be healthy ? It was easy to get a lounger any day any time, catamaran and peddle boats worth the trip to marina peddle to sunken ship. Two bars at Megano beach !! The walk to both beaches is not bad with the odd golf shuttle carts , Ensenachos Beach is amazing clear and shallow with plenty of loungers but only one drink station so we used Megano more plus it was closer to our room. First night A la carte we went to wrong place we were gladly seated and had a great meal lobster and chicken ( no Beef available ).Breakfast was usual buffet style which we were careful what we ate, it was true what we read they do not clean tables fast and move very slow in buffet. Food on whole was not the best but its Cuba were we go for the beach. Our room was very good king bed ,full washroom everything worked and was good. Bar fridge restocked daily. We were in adult only area with the pool a 1 minute walk away, huge pool with a lunch menu and bar, we ate here most days and ordered off menu items was good. Lots of chairs and loungers, as this was 18+ we were shocked to see kids about 12-14 with same wrist bands as us ????? After paying more for this it was not acceptable when reported to front desk was like oh well u see them call us !!! how we are in Cuba ? Once air Canada rep involved action happened , the manager had people checking as staff at pool thinks adult is 12+. The manager found us offered us free upgrade meal . Entertainment was good but once show was over that's it, this is quiet area of Cuba. We bought Wifi cards and they worked no problem. Just a few fixes could make this resort great . The Bank get there early as they run out of money. We found out during summer they discount rooms to Cubans to fill resort so i guess this is where the kids get in adult only? I will learn more Spanish to help with communication but they need more english trained staff as it is Canada's resort favorite Loved the beach ,the animation team ,mangrove was interesting but work on food !!!!!