Dominican nice retreat

The hotel was not too large so therefore not overly crowded on the beach. Overall the hotel was quite nice with 2 relaxing outdoor sitting areas. Buffet area was a little tight for space when trying to look at what to eat. You had the option of eating indoor outside which was nice option. It took sometime for tables to be set and serve beverages which from my perspective was due to the lack of servers not the quality of service. Food was good but not great. The house wine was not very good. Our  [... read more]room was large and clean but a little tired.

Very tropical resort but lacked good service

Beautiful and well maintained grounds. Food was excellent and lots of variety. Rooms were nice and staff were pleasant. Only complaint is that resort was overbooked, and there didn't seem to be enough staff to handle the requests. There were long waits at the bar and the buffet. Forget about getting into any of the a la cartes unless you wanted to dine at 9 pm. Also lacked in entertainment; never saw any of the entertainment crew at all.

Beautiful scenery

Beautiful tropical resort , very clean but service was not the best ,very slow at the bars either at the pool or lobby . Great place to go for good food and families but not couples . Love children don't get me wrong but this resort was full of them . My drink had more chlorine in it from splashing kids than booze lol

Great resort!

Lots of greenery, nightly turn down service (with chocolates), great food, good entertainment..only negative was slow service at lobby bar and staff could speak a bit more English..would recommend to family and friends

Beautiful resort!

The resort grounds were beautiful and well maintained. Good variety of food, staff were extremely pleasant and helpful. The beach was amazing - clear water with coral right off the beach for snorkelling. Great resort for kids - kids buffet section, kids club and games. We'll definitely be going back!

Great trip

Food was great. Buffet was better than the specialty restaurants. Beach was great for walking but not good for swimming as there was too much coral. Got sucked into the Bahia Príncipe Privilege Club. We were told that you didn't have to buy anything but that's exactly what it was......a time share.

Nice Beach, Don't go for the Entertainment!

Hotel, Food, Grounds were beautiful and well kept! Staff were friendly and very helpful! But if you are looking for a resort with upbeat evening entertainment I would suggest looking elsewhere. We wanted to have a few drinks after dinner and unless you are French and looking for a totally mellow bar with entertainment that makes you fall asleep, you won't find what you are looking for here! We loved the resort and everything overall just were very disappointed with the lack of quality entertainm [... read more]ent. I would compare it to cheap karaoke most evenings to be honest. Other than that, we thoroughly enjoyed our stay!!

Amazing resort

Beautiful beach, fantastic for families and the resort was clean with friendly staff. Snorkling right off the beach and plenty of natural shade. Lots of different beautiful areas to eat with a good variety of food.

Fantastic all around!

We found this resort to be very clean, offering excellent service and has wonderful staff, great accommodations and lastly a wonderful beach!! It was a great time for all of us!! The drive took about an hour but it was very scenic. We would definitely go again!!

Extraordinary property !

I absolutely loved this property ! The nicest Baha'i I have ever stayed out for layout & ambiance. The only issue was service at the beginning of my 10 days but as we got to be familiar with staff it improved! Hope to return with my whole family !

Good resort for kids

Foods are good. Good for buttet standard. rooms are a little old but still quite good. The water park is amazing. Our three kids quite enjoying it and literally went there every day. Good place. Staff are very hepful and amazing.

Love El Portillo!

Second time visiting and just as perfect as the first. People are sooo friendly and food is amazing. The beach is beautiful and snorkeling is great! We brought a big group with us and everyone loved it. Definitely will return for a third time.

All you can dream about your vacation

Fantastic beach, excellent kept grounds, impressive services. Since you land at the airport everything is on schedule starting with the initial check in and full guidance. This was the first place for us where every night dance music was paying after 7:30pm and you can really have fun and dance without waitting for the 10:30 disco time. we love this place end want to come back ASAP.

Amazing hotel and beach

This is our first time in the Dominican Republic This hotel is truly first class (5 star) We have been to many all inclusive hotels that where beautiful But this hotel is spectacular Beautiful beach(no seaweed), restaurants first class. We went to three (Italian,Mediterranean, Brazilian) The buffet anything you want BUT what we were impressed by the cleanliness of the place Rooms amazing and clean and new Service is fantastic We have been all over the Caribbean in all inclusiveness but this is t [... read more]he best We will return Regards Frank

The best resort we've stayed at by far.

This resort had great staff very acomedating, always Curtious. It's clean and easy to get around. The food was amazing lots of variety to meet everyone's needs. Also lets not forget the beach it also great, it's like your on a private beach. There were times that got busy but for the most part quite and relaxing. Overall amazing resort.

Good resort, very poor communication

I did like almost everything, but the communication between the people of the different departments is non existent. We complain that we don't have facial towels to the lady who prepares the room and nothing happens, I went to reception I ask for them and they told me that were allowed to have them and we got them, the next day they clean the room and we did not have the towels. I went back to reception ask for the supervisor he told me that he was going to fix it because we were allowed to have [... read more] them when we went back to our room later around they were there, the next day we did not have them. It was a daily battle which cost the tip to the lady who took care of the room, also in a way is one of those small things that sours a bit the stay there.

Small and cozy

Everything in general is great the only thing I deplore they close everything at 11 o'clock at night. The only thing left is the disco tech and it's smaller than my bathroom you should leave at least one place outside with candles a bar near the beach till at least 1 o'clock in the morning.

Good, family fun!

-Grounds were very clean -Food was great -Service was good (although not a huge emphasis on English -- it would be an asset if you were able to speak Spanish) -Room was spacious -Beach was gorgeous -Pools were beautiful, although no swim up bar -I would recommend this resort to families with children, as there were a lot of kids when we were there. Wish we'd have known this ahead of time! -the city, Las Terrenas, had a lot of nice restaurants if you'd like to go into town for a date night

A Vacation to remember!!!

If you have any reservations about going to Gran Bahia Principe, throw them away we have been to D.R previously but this hotel has met all of our expectations. Beach is perfect, food is great and tons of things for children to do

Beautiful resort!

The grounds were kept immaculately clean. The service was extremely friendly. The food was super, great variety and choices. Hotel staff was very flexible and accommodating when requested room change. Rooms were spacious and super clean.