Mixed reviews

It was very beautiful on sight but then when you got to your room , sadly disappointed with the neglected look, shabby curtains, bedspread , shower rail broken resulting in falling out of tub, slight musty smell ...the food was okay for me but hubby got sick , outside absolute beauty and the fun and the dancing outside is good , wine ran out early every single day and night , bottom line , we had high hopes but won't be returning sadly

A very friendly resort! And, it's huge!

Impressed with the friendly welcome. Beautiful grounds, meticulously kept. Amazing pools (afternoon entertainment a bit noisy). Buffet was decent, typical of most all-inclusives, I believe. Room was clean but dated (doesn't reflect the modern public areas). Nightly entertainment in theatre was good, energetic and fun. It's on the end of the peninsula so walking into the town isn't an option. We had a great week with friends.

Great resort

The service at this resort was fantastic. We were treated so well. Many of the servers remembered our names and and were always friendly and professional. The landscape is beautiful and very well kept. The food at the buffet had many choices and the food at the al a carte restaurants was excellent.

Not bad

The resort was ok. Pool was never cleaned . Food was good pasta bar great n our egg lady for breakfast. The kitchen staff did not have the right utensils to cook with. Late check out is expensive n we had two children under 4 with us and a 85 year old grama

Awesome vacation resort !!

Lots of activities during the day , staff , servers, cleaners , gardeners are all friendly , the office personnell acknowledges vacationers when they meet them , however i noticed that the Buffet manager is selective as to who he will greet and acknowledge :( during our one week stay never did i see him greet us only tourists that probably are frequent customers of the resort, i feel that shouldnt be the case, he has to still acknowledge all tourists either newcomers or regular customers,

Nice Cuba Resort

Food was good, room was clean and we were near everything. Animation was good compare to other resort i am been in Cuba. Staff were friendly. Show at night enjoyable. Drinks is like anywhere in Cuba they need more varieties.

Nice place but not 4.3 stars.

Had a problem with my room. (Cockroaches), when presented the problem to the front desk it was met by a "sorry we are too busy to help you and there are no other rooms available." The public relations lady was also going around trying to tell me that she had to talk to her boss who was on an endless meeting. Another public relations rep. Passed by while the first one was on the phone supposedly looking for this famous boss, she asked me what the problem was and within minutes I had a room with  [... read more]an upgrade. Then she took me to a male rep. For sunwing who also was extremely helpful. I understand it's the tropics and insects will crawl wherever they can but some of the staff was a little too brush off for me. Kudos to the other two who took my complaint seriously.

Great getaway!

From the very beginning this trip was fantastic. Our trip central agent Nicole was so helpful, I have travelled to the Caribbean many times and so far she has been the best of all my experiences. Loved all the additional destination info and support! Now for the trip itself! The grounds of Grand Memoriws hotel are very well kept and the trees, shrubs and flowers are beautiful. Our room was close to the beach, was kept very clean, and had everything we needed. An added bonus was the AC was very [... read more] efficient so walking in from the hot sun felt so refreshing, great for sleeping. Keeping in mind that this is Cuba and food options may be limited, or different to what you are used to, the food was quite good. You could always find something to eat, and the lobster lunches at the gourmet restaurant were superb. We loved our dinner there and at the Italian restaurant the most of all. But thise lobster lunches truly makes this resort something special! The animation staff are friendly and enthusiastic, but not pushy, a huge bonus! Loved the pool foam party, it was lots of fun! The pool bartenders were amazing, super fast and very friendly. We did the catamaran day trip as well which was great, loved the dolphin experience!

A Good Experience Overall

The overall service is fair, there were issues with room service. They wouldn't leave towels or water bottles some days. The day we landed we had no paper tower, towels, or water bottles in the room. Called reception and the room service took an hour to bring us paper towels. My mom couldn't walk to the beach as they put us in wing 11 which is far from the beach and whenever we called the cart we had to wait 30-50 mins for it to come. There were no reservations for a la carte dinners for all of  [... read more]us together (9 adults), the only way to get in those dinners was to split into smaller groups and go to different restaurants. The food was good and so was the pool. Rooms were not up to 5 start standard and neither was the service. They really need to add fans to their lobby area, there is no cross ventilation there and it gets so humid and hot. You can only use internet in the lobby and the service is not so great plus with no fans or cross ventilation in the lobby it was so hard to use the internet.

Subpar customer service

We went to the Grand Memories hotel after researching for weeks and wanted a place that was well rated for couples or singles. We ended up booking with Trip Central as they had the best deal. A list of pros and cons of our trip are below: Positives: - The resort was very well landscaped and maintained. - The resort was located at the perfect place to get to downtown Varadero and visit off the resort. - The Diamond club option was wonderful. Paying a little more, we had all our reserva [... read more]tions at the a la carte restaurants booked for us so we didn’t have to wait in line for an hour to book them each morning. - The food in the buffet and a la carte restaurants were delicious with many great options and variety. Everything looked fresh and there was rarely anything that was considered tasteless. - There were many activities available to partake in, however the schedule was only available in front of the buffet. The entertainment was extremely professional and had a great variety of themes for all ages. - We had an amazing experience with one of the employees who was more than happy to give us private Cuban salsa lessons for 1.5hrs. He was looking for nothing in return but we obviously gave him a generous tip. - We were grateful that TripCentral took in our request for where we wanted our hotel room and it was in the perfect spot on the resort and close to everything. Negatives: - For a 5 star hotel, the service was sub par with lots of room for improvement. We didn’t have beach towels for 3 out of 4 days. Only after calling 3 separate times and going to the service desk did we finally receive them – but on the same day we were departing from Cuba. - The booth where you exchange the towels was closed the entire duration of our trip. - The bed sheets had old bloodstains and even a dirty shoe print. I could not sleep realizing how dirty they were and waited until 1am (1.5hrs later) until someone eventually showed up to change them. - The various times we asked for help the staff attitude was short and brash as though we were inconveniencing them for asking. - At beach side restaurant, the server went to everyone but our table when passing out water and beers, this happened 3 times! The server made us feel very uncomfortable and I felt we were racially targeted. I eventually went up to pour myself water beside the servers where I wasn’t offered any help and they continued to talk amongst themselves. - The schedule for lunch was fairly small window compared to breakfast and dinner. It opened at 1pm and closed at 3pm. - The bathroom facilities outside of your hotel room were extremely limited and poorly maintained. After checking out we still had a whole day on the resort and discovered that most bathrooms either had no toilet paper if they were functioning or they were soiled in stool. All in all we enjoyed our trip, however would not consider this resort as 5 star because of the poor customer service of the staff that work there. Based on appearance this could pass as a 5-star resort. We hesitate in returning to this resort in the future.

Amazing beach

Very nice resort with a beautiful beach. Clean and comfortable rooms, friendly staff and fun atmosphere. The beach activities were a highlight for the whole family. Loads of fun. we are planning a return trip for sure.

Great resort!

Te resort was really nice! The pools were well kept, and all of the snack and buffet bars were good. The food for the restaurants could have been better, especially the Italian restaurant. The staff were so friendly, and go out of their way to help! The only thing that could use some work would be with the towels and sheets for the rooms. The cleaning job for those could be improved.

Beautiful resort

Resort was very clean, beautiful landscape. Would never go hungry. Food 24/7. Room were very nice except shower, had to hop into it. A bit on the high side. Staff were great. Spoke French English and Spanish . Lobby was amazing ly beautiful. Pool w gigantic with swim swim bar an another quiet pool area with caves and les people.Beach was beyond beautiful. . . .had a great stay

Resort was amazing but service was okay

The hotel itself was amazing and the environment, beaches and all the bungalows were amazing, didn't regret a thing but only major thing between other little things were that we didn't get a bottle of water until our fourth day despite asking the staff numerous times and even in buffets , workers would give the water bottles to diamond club but not regular. We got two bottles of water on the 7 days stay so hydrating in the hot temperature was a problem.

My 3rd time at grand memories

In terms of rooms I give it four stars . Pools are in amazing there is a quite pool and and nice active pool were all activities . And they both are very nice to swim in and very clean . Overall of food has some flavor and there was food that you eat and find at any restaurant you go to. staff is very very kind and specially the kids club staff and the Sunwing reps in varadaro. To my relation one person was very not nice but that didn't reuin my experience. Things to be improved the bar at the q [... read more]uite pool had no ice most of the time, and run out of coffee at snack bar and the front entrance. The beach not clean too narrow ! Wished they cleaned better If you go to Cuba you must see The night entertainment the kids entertainment was very amazing for the children and they love to participate adults entertainment some nights are better than others but overall I love to go back again .

Enjoyed our vacation

We really liked the resort. It was clean, the grounds were very nice and the people who work there are great. There is a lot of variety of food but we were sometimes disappointed with the preparation and the buffet was hectic most of the time. The snack bars were less hectic and good food there. I must say they are creative if they run out of things! The room was also nice and clean. The beach was awesome as always!

Lovely Resort

My best friend and I stayed from April 1-8, 2016. We stayed in building 23 room 203. Room was perfect. No issues at all. Nice washroom, no problem getting clean towels. We left gifts for the maid every day, maybe that helps, who knows. The resort is beautiful and clean. The food is not wonderful, it's Cuba. There is a great variety of food, it just might not be to everyone's taste (pardon the pun). Beaches are second to none. Varadero is gorgeous. I would go back in a heartbeat. :O)

Very happy

Super,Super nice beach, nice pools too, but not enough chairs so bring more chairs! Food is good (fries are crisp and chicken is succulent). Musicians are often present at dinner. Nights shows are average. Good for families.

Nice week

This is an average hotel, not run down, but not glamorous either...we had a great week, with absolutely no problems. Being the beginning of the off season we had no problems finding chairs on the beach and pool...all was good. Best thing is when we arrived at 10 am our room was ready :)

Soso resort

The staff was nice, the rooms need renovations! Lots of family. The resort was calm early in the evening. Did not like the food, always cold, nothing hot. Nobody came to offer us coffee in the morning at the buffet.