Excellent Resort!

The resort was fantastic overall. Was safe all the time. The staff are friendly, helpful and so accommodating. We enjoyed the morning, afternoon and evening activities. The food were delicious. The restaurants has wonderdul service and the food are exemplary. Would definitely go back. We love the beach. The morning zumba and the yoga is my fave! We highly recommend this resort!

Beautiful

Food was awesome! Buffets and the a la carte restaurants had outstanding food selections. Great service. Beautiful facilities. Clean. Easy to access all the different venues. Would return tomorrow.

Beautiful resort

It’s location is away from the beach in the “jungle” the setting is amazing - lovely winding pathways through natural trees and plants. All kinds of birds singing. Wonderful swimming pools. Shuttles to beach and restaurants were fun and no waiting. Food was terrific and the service was excellent . Planning for next year already

We love it!

This is the 5th time we have stayed at Sian Ka'an and, as in the past, we find it a special place to stay. The staff, food and accommodation are wonderful and you feel like you are a special guest. Access to the 3 other sister resorts provides a great variety in dinning, pool and beach options. We will definitely return soon!

Another great stay at Bahia Principe Sian Ka’an

We flew in from Ottawa with Air Canada. Long line at immigration, right back to the stairs...Monday might not be the best day to arrive in Cancun. We got through the line fairly quickly but had to wait over an hour for the rest of the people coming to the Bahia Principe. Long drive, 1.5 hours, but we knew that and the bus had wifi and beer. This was our second time at Sian Ka’an and we’ve been to Tulum and Coba before too. Check in was quick and a bell boy drove us to our room righ [... read more]t away...then a few glitches. Our room key didn’t work, I walked back twice, after 6 keys we finally had one that worked..not a good start. Two ceiling fans in our room, one over the couch worked, we couldn’t find the switch for the one over the bed. Called for service, they came quickly. We had a king bed which was just two doubles tied together..and guess where the switch for the fan was? Behind the bed! This room was wired for two doubles...strange but we just left the fan on all the time rather than pulling the bed out. Then we had a wifi issue. Apparently they deal with a server in Spain. I was told no new people could access wifi until the server was contacted. I asked about restaurant bookings, they booked two for me at the front desk and then my wifi worked because I wasn’t a new customer anymore. Weird but I had wifi then. Everything was good except the weather, I know we can’t control the weather! Our first day was good but then rain...one day it rained from 1pm until 8pm, fun taking the shuttle to the Akumal for dinner in the rain. Food at the buffet was excellent. The 24 hour snack bar was good too...much more at this snack bar than a usual snack bar. Both red and white wines were good and they made good Caesars... We did two speciality restaurants, Fritos del Mar and Portifino, both excellent. Our maid was great and our room was made up early every day. Ocean was nice and warmer than the pools, the pools need some warmer weather to warm up although they were nice and refreshing. Our flight back was delayed an hour and a half, cold and snowy in Ottawa. I gave this resort a 5* two years ago but can’t do it again this time, it’s still a really nice resort and we love the adults only part and the food and drinks. The service in the buffet was hit and miss this time depending on where you sat...still good but not as good as two years ago. And the issue with the key cards when we arrived really irritated me....are the cards old and worn out or was it the lock?..no real explanation or apology was given... All the good things still give the Sian Ka’an a 4+* and it will remain on my list of places to return too, always depending on the price though.

Amazing Resort

My husband and I just returned from a 9 night stay at this resort to celebrate our 35th wedding anniversary. We were greeted with a bottle of sparkling wine and chocolates. We enjoyed the interactions with the friendly staff. The food was amazing. The grounds are beautiful and well maintained. This resort is awesome and I would highly recommend it. We have been to many others but this one is certainly at the top of our list.

Awesome Get Away

This was our second visit to Sian Kaan because we were very impressed the first time we visited. The resort is placed away from the craziness of the other Bhai resorts but close enough to sample all of the restaurants ( which are amazing) and of course the beach. The shuttle service is always running and its very simple to get around. The staff in every aspect is phenomenal - from front desk, cleaners, dinning room, shuttle drivers and bar tenders - all would greet you, smile and make you fe [... read more]el welcome. Highly recommend this hotel - great vacation....we will be back.

Excellent adult resort

This resort is fantastic for adults who just want to relax. The food at the buffet and at the two restaurants is excellent. Access to the exclusive beach and to the adjoining resorts is easy. We only tried two of the restaurants at the adjoining resorts but they were also excellent. The staff are friendly and happy to help. Great value.

Not Luxury, Not 5 stars

The grounds are beautiful and the pools are nice (did not swim though, too cold) and the floor to ceiling windows in the buffet and Alux look nice. It ends there. We felt unwelcomed the entire stay. We stayed in the luxury superior penthouse with jacuzzi. The room is really dated and needs a good paint job and colorful art. It was so drabby. The AC is loud and there was a consistent screech every 20-30 seconds which we reported to the front desk but it didn't get looked after until 24 hr [... read more]s later by the butler! The jacuzzi is dated and kept draining away. Maintenance fixed it on the last night. Walls are thin, I'll leave that to your imagination what we heard. Beds were uncomfortable, but excruciating back and neck pain for days. Tons of food choices but average (despite Mexico's rep for great food). Trolley takes you to other resorts (BP Tulum, Akumal, Coba) - also beautiful grounds and lobby - beach at Tulum resort is full of weeds and there are bumps in the water to break the waves. Can't comment on other beach. Small casino with bar. Black Jack, poker, roulette and slot machines. 5 min taxi to Akumel is 270 pesos or 18$ USD. Akumel to Tulum 400 pesos.

It Met Our Expectations with Some Exceptions

The Sian Ka'an was fine. There was a load mechanical banging sound that was very irritating in our suite. This would literally occur at all hours. It sounded like electrical relays...but of an industrial type. It would wake me. Not pleasant. The layout of this resort (maze) is not well marked. We were, as were others, pretty confused about directions back to our suite from the lobby. Many of the staff we met on the paths couldn't really help or didn't know where the suite was. You do, finally,  [... read more]get used to it. I did find the bar staff push alcohol a bit too much. We didn't find this in Cuba, for comparison. It wasn't all of them but a few. There was a big emphasis on this, even at breakfast. Again, by only a few. Who drinks tequila at breakfast? One last thing...we spoke to an American couple about the service at the resort and they found that some of the staff had a little edge as opposed to being eager and service-minded. I got a hint of that a couple of times but we found it dissipated with respect and kindness. My son had the misfortune of playing volleyball with a man who ended up having some sort of extremely serious medical episode (probably heart attack) on the beach. This man dropped right in front of our son's eyes. The response/ readiness of the staff to handle this emergency was pathetic and incompetent. And this cannot be overstated. This man probably died. We can't know if he did and we wouldn't believe what the staff said anyway. This is, needless to say, beyond unacceptable. The attitude among some of the staff was "Oh well, these things happen". This episode literally ruined our last full day at the resort. My son was very upset by what he saw. There is no way anyone could say that everything possible was done to help this man - because it wasn't. As travel advisors with the power to sway tourist traffic I believe it is part of your responsibility to lean on these resorts to ensure proper training of at least a few key people in various areas of the resort at all times or to warn your clients that things could get ugly fast in the event of a medical emergency....let alone the scams that go on with the hospitals, doctors and medical transport in Mexico. It's really unbelievable what goes on down there with most Canadians blissfully unaware of the potential for disaster. Do some online research first. And, thank God, most of us won't have to suffer any of this. But for those who do? The worst nightmare of their lives. This is real. We watched it. Although the physical amenities and food were fine it is this last issue which would cause me not to recommend this resort or, in fact, Mexico as a destination. We will be considering this more thoroughly but feel other destinations might be more suitable for us. We realize that there are issues throughout the Caribbean and that there is poverty and corruption throughout many of the Caribbean countries. It is not a perfect world.

Outstanding Experience!

I don’t want to write a positive review and reduce our chances of securing our suite for next year, however everything at Siam Ka’an was too good not to compliment. The service, from booking to greeting, friendliness of all staff, and the resort itself. Outstanding, see you next year.

3rd visit

We love this resort and always have a great time. TIPS We take the mirror off the wall so we have a full length mirror The air conditioning wasn't working in our room and we had maintainace come 3 times saying iit was fixed. Management was rude about it in the beginning but tried to help us out with trying to relocate us. A guest who was having the same problem came and fixed it. She turned it off. We would turn it on for a couple hours a day and it was much better, we didn't have to sleep i [... read more]n our seats I'm vegan and found the choices limited. The juices they add sugar to and the tongs and serving spoons are used for the same food dishes. We tried using the a la cartesian but they only have vegetarian options They are also starting to cater to the European market, their trip prices are a lot less than the Canadian prices The quality has definitely changed. Gray Goose used to be free, now its $6 We do love how friendly the staff are, that its adults only and the adults only section at Akumel. The best part of the beach for swimming is after Tulum on Silver Resort, take the green shuttle We took a separate shuttle which only took 1 hr 15 min with Canadian transfer, excellent service and very fast We might go back

This resort should be a 6 star instead of a 5 star

The people that work there are absolutely amazing to talk to. Very friendly. Very quick to help you at anytime. The room we stayed in was very nice. House keeping is fantastic. Very caring people. The food is phenomenal. Excellent alacart restaurants.

Amazing resort..

This is our second return to this hotel and we are very pleased with our stay. Food is excellent ,and the service with smiles is constant. we will definitely be back again. the 10 minute travel to the beach is still every 5 minutes and access to the other 3 hotels is great. beach has more algae on it , probably due to weather but still walkable. Bus ride to get to hotel is very long , 1.5 hrs..so I suggest booking a shuttle or private taxi . if you are a red wine drinker, make sure  [... read more]you say NO FRIO (room temp) or they will serve you cold wine.

Loved this resort

Had been to this adult only resort when it first opened 7 years ago. It was working all the bugs out. My second stay there was much better. The resort felt more established, organized and had a good vibe about it. Great variety of food, rooms done up in timely fashion, beach was clean and close to all services..... stress-free vacation. BP took good care of us. Keep up the good work - we will be back!

Nice quiet, great food amd service

This is a nice quiet one, not like a party place...a little faraway from airport but transfer was good. Food is great and so is the service. Troleys between other resorts are also convenient. Beach is not that good. Too small and crowded.. overall recommend this place

Great value for the money

You can't find a better value for a vacation.Great service, great a la carte restaurants, drink service on the beach, and a great adult hotel.Good selection of quality liquors. You wouldn't be disappointed if you book this hotel.

I love this resort !

The choices of food is amazing. All is very delicious. The service always comes with a smile . Transportation to the other hotels and the beach or the shopping area is excellent. And most of all, there are coral reefs and lot's of beautiful fishes right at the beach.

Love this resort!

Last minute booking through Trip Central with Eileen made it so simple and pleasurable. All information required was emailed on time with A1 service. The Luxury Bahia Príncipe Sian Ka'nn remains my favourite place to go. Amazing service, beautiful site, wonderful a la carte restaurants, great beach and pools, people are so friendly. Planning to go back real soon. Thank you Trip Central for looking after us!

EXCELLENT

Just returned from another fantastic week at Sian Ka'an! This resort gives you the best of both worlds - guest at the Sian Ka'an have access to all 4 resorts in this Bahia compound, beautiful beaches and so many a-la-cartes that you can't get to them all in 1 stay! On the other hand, the Sian Ka'an itself is quite small, so never any line ups or crowds (or children ;). We can't say enough good things about this place... but the food... omg! I have never been anywhere that has such an amazing [... read more] buffet! We were chatting with someone last week that told us that the food per head budget at the Sian Ka'an is the highest of any of the other resorts on the compound and it certainly shows! Everything is fresh and replenished often... and doesn't have your typical 'buffet-taste'! Staff are great and attentive... and always try to accommodate every request. As far as the Air Transat portion of this review - it was also good. We travelled on their large AirBus and it is quite comfortable... and the flight crew were great, very friendly! Flights were on time and transfers to and from the resort were easy. EXCELLENT is the only word to describe this vacation!