Awful service!

All in all this “luxury”resort is far, far behind the standard in Punta Cana. This resort was occupied at least by 85% by French speaking travelers and returning travelers that had significant impact on the service for the rest. There was a preferential treatment for returning travelers. When more guests arrived to the resort a salad bar table with food has been removed to allow bring more dining tables. 2 days prior departure a cockroach running on the white tablecloth with the tea pots and [... read more] cups. Will not recommend this resort to any of my friends and even though love the beach and room will never return back. Beach- outstanding, clean, no seaweed. Room- spacious and clean, but every day something was missing-face cloth, bath towels or left only 1, etc…. Service- some staff very friendly, some not at all/ ignorant; had hard time to get a newspaper even though it was available. Food- very limited choice, poor selection. Impossible to get even a cup of good coffee, everywhere installed only the big commercial machines with pre-set choices. Milk was often missing or sour or replaced by the water. The machine wasn’t often working due to the missing water and no one was happy to exchange 18l water bottle when empty. This level of service is below our expectancy- promises never delivered, had to ask for basic stuff, hassle every step of the way.

Great resort, second time we have been there

Great resort. Everyone was friendly, rooms clean. Staff all accommodating. Second time there. Thoughly enjoy it. Entertainment good. Good service from waitress Could not ask for any more. May go back again.

Good for Relaxation

Well maintained. Always quiet after 10 pm. Clean everywhere and maintenance always evident. Food good but not superb. Generally no trouble booking ala carte but restaurants seemed mostly empty even though fully booked. More staff may be required. Time share and condo sales people annoying. Beach minimal. Water toys extremely limited. Staff very good. Evening entertainment very limited . In adult only area, easy listening entertainment is available between 7 and 10 pm. Bar service in the area is  [... read more]however very slow strictly because of a lack of staff. Nightly shows need serious improvement. Activities could be better advertised. If you want a nice place to relax, this should be it, just don't expect high end entertainment, location, or perfectly clear ocean waters. Resort area is relatively small as compared to the average. Don Pablo needs to rethink the window between the bathroom and the bedroom. Purpose for this window is completely unclear. Translucent door to the toilet area adds to the issue. It is possible to watch someone having a shower or poop from inside or outside the room if drapes are not closed. Drapes to the bathroom are opened and closed from the bedroom side of the window. Most of the action is not at the adults only section but in the general non adults only area. Higher quality liquor costs extra (very expensive) but for most people included liquor selection is adequate. I would recommend this to persons that just want to relax with reasonable standards. I would not recommend this resort to people that want to snorkel from the beach, want crystal clear water, or want ready access to other water activities. If you want good entertainment, not so much. If you want to walk but stay on the beach or the resort, not so much. Overall better than most 4 stars due to resort cleanliness and service but not sure a 5 star rating is appropriate.

Clean, well-landscaped resort

Staff were very friendly and helpful, food was good, and the rooms and grounds were very well-kept. We were disappointed that there were no places to just be quiet and peaceful. Even down on the beach or at the jacuzzi area, the noise from the main pool was loud. We booked the Don Pablo section because previous reviewers had said it was quiet, and because we wanted the butler service. We only saw our butler once, and our request for ice in our room at 4 p.m. was only met twice in the week we wer [... read more]e there.

Can't wait to go back!

This hotel is everything you could want in a resort! Beautiful grounds, outstanding service, gorgeous rooms! The breakfast buffet has an incrediable selection. The item I could find fault with was the availablity of the a la carte's. I booked all of mine using the app within an hour of arrriving at the resort but the Italian had no availability all week.

Best Time!

My boyfriend and I went to this resort over March break (March 14-21). The food was really good, although was not as hot as it could have been. We had no trouble finding something different to eat every day and ate at 4 of the 5 a la cartes. The buffet dinner on Friday was amazing. We ate until we were stuffed. The beach was nice and the staff work very hard to maintain the grounds/beach. The resort is located on a cove so you can only walk so far but that wasn't an issue with us. We rented non [... read more] motorized equipment from the activities centre more than once. We didn't go swimming in the ocean (we preferred the pool) but saw many people swimming. Our room was huge, the bed was comfortable and they switched our pillows to our liking. On the last night, the room was decorated for a birthday celebration by our butler Freddy. All the staff are very friendly and hard working around the clock. I especially loved the happy faces of the girls opening the doors/seating us in the morning at the breakfast buffet. We would definitely recommend this resort to our family and friends!

Amazing Resort

Everything about this resort is what you would expect from a Don Paublo. Wifi on the beach was a bonus, The staff was very helpful at all times. The alcohol was top of the line and caesars with Clamato for the Canadians. Quiet resort and for the night life it is a hort walk across to the other resort.....Great resort

Luxury Bahia Principe Bouganville

the landscaping is beautiful, the service was excellent whenever we sat at the bar area we were served drinks in very little time The beach was nice as we always had chairs available and didn't need to save a spot and also we has shade and sun as the beautiful palm trees and cabana's we plentiful. Our butler Miguel was very good. He would make sure everything was ok and was very helpful.

Great resort, great food and staff

Gardens were beautiful,rooms comfortable, pool warm and good shade next to the beach. Swim up bar was great, animation team was very energetic, musical entertainment at night was superb. Buffet food was good as were the speciality restaurants.

Lives up to its name! Luxury

Perfect resort if you are looking for a smaller boutique experience within a big scale resort. All amenities are close for easy walking. Lobby has relaxed entertainment every night for dancing and conversation. Shows are a walk or golf cart ride away. Always lots of choice for beach chairs. Beach is well groomed and calm waters. Great for walking! If you are pool people prepare to play the towel game to get shade. Buffet food is varied with a different themes, plus option of reserving at 2 onsit [... read more]e restaurants or adventure to the main resort selection. Mediterranean was our favourite with fabulous surf and turf.

Amazing resort

The grounds were immaculate and everything is so beautiful and clean. The staff is also so very friendly. Everything is so close the beach the pool the restaurants and rooms. There was always good entertainment.

Amazing!!!

The hotel was spotless and the people were amazing. They couldn't do enough for you. The food was excellent as were the drinks. The restaurants were all good as well. If you are looking for a quiet relaxing vacation, I would highly recommend choosing this location. There was plenty of entertainment a short walk away. The beach and the grounds were impeccable. Will definitely go back and will also try other Don Pablo resorts. Top notch! L & J

Exellent vacation

As a return guess to this amazing resort we had a great welcome from all the staff. As always the service was amazing, food was delicious and the grounds were beautiful. I would return to resort for sure.

Amazing vacation! :)

The Luxury Bahia Bouganville is a Beautiful resort! It was my husbands first trip and he can't wait to return to this resort. I have no complaints, the hotel was gorgeous, the staff were spectacular and the food was great! Wish I could return tomorrow.

Great resort in my book 5 over 5

The Republican peoples are very polite and they are easy to acces the food are good the beach is pretty good the room are perfect and very clean the people care about you an the view from the room it is very nice.I will go back no problemo !!!

Amazing

Real value for your dollar! Clean,friendly,excellent food.Great location for a totally relaxed rest. Don't bother with the restaurants at the other resort. You have the best at the Luxury resort. I'm looking forward to visiting other Luxury Bahia resorts.

Just about perfect!

We were looking for a low-key, yet a higher-end resort, and that is exactly what we had! We felt that the Bouganville was 5 star all the way, with exception of the beach area which we were well informed about before making our decision for this resort. The beach, although spotless had lots of palapas and shade areas to choose from, but it wasn't very long to accommodate long walks. The water was murky/silty but still OK to swim in if one desired - and many were swimming while we were there. We  [... read more]were very happy to spend the majority of our week at poolside with a nice view of the beach. The entire resort was spotless. The staff, from gardeners to maids to bar and restaurant wait staff, work so hard to make sure everyone is enjoying their stay. Everyone who worked there seemed more than happy to provide anything one would want - except a late check-out unfortunately, and that seemed due to the fact that they had more people checking-in than those checking-out that day. However, since the entire week was a wonderful experience, having to check out at noon and then having to use the overcrowded Comp. shower area is really not worthy of a complaint but rather just a comment. They had 2 showers available however several people wanted to have a shower to clean up before their trip home, ALL AT THE SAME TIME. The Management did eventually open up a couple of other rooms to help with the overflow, but by that time we had already used the comp showers. The food was wonderful and offered a good variety at the buffets as well as the a la carte restaurants. The service in the restaurants was fantastic and every meal experience may us feel extra special. The Mediterranean/Seafood restaurant and Le Gourmet (French) were my favourite. The Italian was my least favourite as I didn't really enjoy my main course (the Lazagna). The portion sizes served at the Brazilian BBQ were just simply too large and therefore it was difficult to enjoy and taste all that there was to offer there but the Fillet Mignon was superb! The chefs often made appearances to ensure everything was plated nicely at the buffets. The rooms and cleaning service were exceptional except we did have a few mosquitoes each evening in our room that we had to deal with before going to bed. We had maid service twice each day. We were on a ground floor and since we checked in so late, I didn't bother asking for an upper floor even though we had requested it when booking. Other's that I spoke with did get moved to upper floors upon request though. I just chose not to move once I got settled, since we had a nice quiet garden view away from the pool area. (building 54)

Beautiful place

Service was the best I have ever encountered. Grounds were beautiful and clean. All Staff were very friendly .The food was excellent. LOng bus ride to and from the Punticana Airport. Shopping was a bit pricy in the complex,

The most relaxing vacation I have ever had!

Stayed for 1 week Feb 3-10th 2016. The resort and service were amazing! The rooms, food/buffet, premium drinks, beach and pool area were wonderful. Very quiet resort with the option to go next door to the regular Bahia for a rowdier time. There is construction and buildig of new condos next door, so if your balcony faces that side, you will hear the trucks and hammering. However, you can see the beach. The only other small negative feedback is that the beef is always bad in the DR so don't hope  [... read more]for a great steak dinner and the entertainment shows that you have access to at the resort next door are the worst I have seen anywhere. The circus night was good but you can tell that there is not much of a budget for the entertainment crew. This is a small detail lacking in the overall wonderful experience we had. This Luxury resort is definatly suited for those looking for a quiet and intimate vacation. We have a goal now of visiting the other Luxury Bahia's in Jamaica and Mexico due to the great experience we had in La Romana.

Fantastic!

Loved the Bahia Principe Bouganville hotel and grounds! The rooms were clean and tastefully decorated. The food was delicious and there was a good selection. The beach was exquisite. Clean white sand and clear water. There was lots of shaded areas on the beach. The pool swim up bar was a great hit for one and all. Nightly entertainment was lots of fun. I would rate my experience as first class!