Targeted for 40+ crowd

Just got back(btw never go in November - the rain and cloudiness ruins the vacation) and the services and amenities were nice but there is not much to do outside the resort and lobby bars close at 11pm. The resort is filled most with old people or couples with kids. Rooms are spacious and drinks as promised are top shelf. Tv is small, like 29 inches and gets 2 Channels that are clear.

Amazing Resort

Best resort I have ever stayed at. Food was incredible and service was amazing. The beach was beautiful. I will book this resort again and recommend it to my family and friends. I always felt safe at this resort.

Amazing Resort

I had an amazing time at the Luxury Bahia Principe Runaway Bay. The hotel was everything I had hoped it to be and more. All of the hotel staff were so pleasant. The hotel was so clean and always at its best!! I so enjoyed the food, always so much to pick from. I will definitely be telling all my friends and family what a great time we had and would highly recommend this resort. Thank-you so much for an AMAZING time. Also if ever anyone needs a cab driver we would recommend Marcos! He went way  [... read more]above and beyond to make sure we seen as much of Jamaica as we could on our way to and from the Blue hole....

Fourth time's a charm

Great value, the food was great as always. A little walk needed to get to the nice part of the beach, 5 mins. but it's near the beach bars and a little exercise is good. I would recommend this place it walking isn't too difficult for someone.

Over The Top!!

At first, after reading the reviews I was very hesitant on booking the Luxury Bahia Principe. I must say this was an amazing decision. The rooms, food, pool and amenities were all amazing. If you are debating between the grand and luxury, luxury is definitely the way to go. We had some people staying with us on the grand side and there is quite a difference when it comes to rooms, drinks, service, etc. The beach at the grand side is nicer about a five minute walk but the luxury side is so privat [... read more]e and you're able to relax. Being in my mid 20's I thought it might be boring but there were many other couples my age and their was enough entertainment. Will be returning!

Nice resort

Stayed on the luxury adult side. Overall a nice resort. Large resort expect to do a lot of walking to get from A to B. Beautiful grounds well maintained. Beach on the grand side is much better than the luxury side beach. For families be aware that locals are selling drugs at the grand side beach and security can't do anything if they stay in the water. Luxury side rooms were the newest in the resort and very nice. Recommend an oceanfront room on a high floor in building 27. Ate at 3 a la carte r [... read more]estaurants all were good. Had no problems making reservations. The Brazilian our favourite for meat lovers. Dolce Vita the Italian and the Don Pablo gourmet. Service was slow at the Don Pablo took 2 hours to be served our complete meal but the banana flambé tableside was worth the wait. Buffets O.K. some things a little cold but something for everyone. Overall staff was excellent. Pools quite lively during the day for the younger crowds but there are quieter spots. People did play the towel game for cabanas, when in Rome do as the Romans. A few issues with mini bar replenishment almost everyday we got shorted something but a quick call would straighten it out. Best evening entertainment was the Michael Jackson and Steel Band shows. Advice would be to not let the little things bother you and be courteous to staff as you do get what you give. All in all would back in a heartbeat

Week in paradise!!

I read a lot of reviews before choosing to book this resort for our vacation and some were negative which I ignored mostly since It was recommended by our colleagues who had stayed at this resort before. And now I find it completely bizarre that people had negative comments anout this resort. Starting from checking in to checking out everything was absolutely smooth, relaxing and enjoyable! Our room was spotless, spacious and bright (garden view suite) which was cleaned at least two times a day. [... read more] The cleaning staff work really hard and are constantly checking to make sure the guests have everything they need and the mini bar was stocked daily. Our jacuzzi tub drainage was broken but one call to maintenance and it was fixed the next day. The grounds were kept and clean, the pools were large and plenty of loungers no matter what time of the day but we chose to spend most of our days by the beach and what a beautiful, breathtaking, white sand, clear water beach! We just couldn't get enough of laying on the sand feeling the mini waves on our bodies and the manmade beach was great on the luxury side since the rocks kept the big waves away and we had calm shallow water all the time with mini waves but you could still swim if you walked a bit forward. And We loved feeding all the little adorable fish

Amazing experience!

Hotel was super nice! Clean and modern. Rooms were big and beautiful. Large balcony! Staff was amazing! So polite and really was just overall always happy and wanting to make our experience and vacation as best as they can! Beach was small, and quite rocky. Premium booze was a plus! Overall amazing resort, would definitely go back

Great Resort!

The hotel was beautiful! A lot of great food, including the jerk chicken ;) Advice: Visit the grand bahia side as well, bring long pants and t-shirts (they are required for some of the a la carte) best a la carte experience was at the don pablo - we both got steak and loved it! Beach is a bit rocky, pool is nice! It wasn't too over crowded which we liked. Excursions: We did the Dunns River and Mystic Mountain. We had an amazing time at both. Met some great people! Would visit again. Only problem [... read more] we had was with room service... it took over 3 hours to arrive one of the nights.. we had to call and cancel because we got to tired waiting up.

Enjoyable stay

The beach (Grand side, not Luxury), the pools and our room were excellent. The Jerk chicken at the beach restaurant is exceptional. The Jasmine buffet restaurant was so-so. Of the seven a la carte restaurants in the complex, we dined at six of them and enjoyed only two. Jason at Mikado Teppanyaki made our dinner experience one worth remembering for years to come. Jemar at Rodizio did the same exceptional job of making our dinner experience phenomenal. In all the other areas of the resort, there  [... read more]is a lot of improvement to be desired from the services rendered. There is no evidence of initiative to go above and beyond their duties to please the guests.

Luxury Bahia Principe Jamaica

Ok where to start...I have been to the Gran Bahia Principe Punta Cana 5 times and Luxury Bahia Principe Punta Cana Twice. Check in was long and welcome staff took more than an hour to sort us out. Having been to this chain resort 7 times already and was treated to VIP status in Punta Cana I thought I would mention this...I was told no you have to have been 10 times to be upgraded rudely and she walked away. This was only the beginning. My long time work friend and I were then taken to our ro [... read more]om FAR on the other side of the resort with 1 KING SIZE BED. I had told my rep at trip central to mention this and the fact that my friend and I both had disabilities and trouble walking far!! I had also sent an email attesting to this. I also mentioned it was my friends birthday during our stay. With a phone call to the desk stating that we DID NOT LIKE our room??? I said to the head butler that it is not a matter of not liking the room, we asked for a double bed room. He replied that this is a COUPLES resort to which I responded no it is an ADULTS only resort, big difference as I would not have booked a couples resort. There are apparently only 1 double bed room on each floor. Therefore do not book a double bed room beach view as you will only get a king size bed room and no refunds. 3 days later and much complaining including to my trip central rep Robyn who was quick in sending the hotel an email our room was switched to directly beside the lobby area. First let me explain that the Luxury Bahia in Punta Cana is completely sectioned off from the Gran Bahia hotel, no access to other guests unless on a tour. The Don Pablo restaurant is adult only also. So we were in block 24 which is ATTACHED to the hallway for Gran Bahia. THERE IS NO SEPARATION from the Grand hotel!! The rooms on the opposite side of us were not luxury Bahia rooms. We had horrible red carpet in the hall it looked exactly like the Gran Bahia side. I think the Luxury Bahia hotel was not planned properly. Also the elevator which was NOT marked as 'staff only' on our floor was the staff elevator. We had to wait long periods for the elevator which had ladders sitting on the floor with no one in the elevator. Staff were constantly standing in front of it blocking it and would push their way onto the elevator without letting us get out first. It appears our switch was a smack in the face to pacify us. The air conditioning was not working properly at all. Maintenance came immediately but left a huge mess of rocks in the washroom tub and on the floor which the maid did not clean. This was terrible service. Our buffet restaurant was in the Gran Bahia side which was also an error in planning. The Gran Bahia pool had signs that said Luxury only for PART of the pool but was used for children also. Very confusing not planned hotel. They charged more money for luxury side when in fact your were NOT really getting anything extra. In our initial room there were clothes left in the dresser which we did not touch. The staff must have bagged it and brought it to our new room. We took the bag to the front desk and said its not ours. She called the Security desk and we were told we had to take it to them ourselves!! My friend spoke to the woman on the phone and said she is disabled and will do no such thing. At this point it became a matter of the two staff arguing about who said what! This was another example of terrible service. The Don Pablo restaurant had screaming children. The power went out for one night for four hours. Then continuously for 6 days intermittently. The WiFi disappeared from our room only to find out it was the whole block. The food at the buffet restaurant was pretty much exactly the same every day regardless of what 'themed' night it was. My friend complained to the Manager and spoke to the chef about hard potatoes, rubber lamb and hard chicken to which we were told was actually duck and had the wrong signage. Our Butler came to our room to say hello and then never saw her again. They forgot to do something for my friend for her birthday as they did to others also. The next day while were in our room, they opened the door WITHOUT knocking and instead of apologizing just said 'everything ok?' We were both thankfully dressed but shocked nonethless. The turndown service was only the maid knocking on our door at 530 to see if we needed anything which was great, but at the Luxury in Punta Cana they came into our room turned down the bed left clean towels and took used ones and left a towel design on the bed. HAving spent $2600 on this trip we expected more. Also at 5- 6 pm everyday they go around spraying a black/grey thick smoke pesticide all over the plants near the pool WHERE PEOPLE are still sitting. We were told it was harmless but I'm sorry I had to make sure I left the pool before this happened as I choked the first time. I thought this was appauling. The good parts was the Dolce Vita restaurant which was magnificent, Best food and service ever! Also our waitress Camella Walker and Coda Walker and Kanesha at the pool lunch restaurant were wonderful and bent over backwards. Also Mavis who made our omelettes every morning was all smiles and wonderful!! The entertainment crew was great they always had smiles and laughs for everyone regardless of rain or shine!! All in all after experiencing the Luxury hotel in Punta Cana we were VERY disappointed and will only return to the Luxury in Punta Cana.

Wonderful Stay at Luxury Bahia

It is a massive and beautiful resort. The rooms are very nice and very clean. The food was good with lots of places to eat. There is access to a very nice beach on the Grand side. The beach on the Luxury side is ok too but not a natural beach. We will definitely be back!

Huge resort

Luxury Bahia is an amazing resort it's huge especially if you have access to the grand Bahia side!! I would advise using the carts at the front of the resort to travel to the other side. Very professional staff

Awesome stay!

Best holiday ever. Resort excellent, staff fantastic, food delicious and weather fantastic. This was out 10yr wedding anniversary trip, we had an amazing time and would go back a thousand times. Can't say enough

Amazing Honeymoon Location

Very friendly staff, safe environment. We found it very clean and well kept. We did not expect the beach to be so shallow; however it worked out in our favour as we were able to snorkel every day and get some great underwater videos. The food was excellent but we really enjoyed Dolce Vita (the Italian restaurant) and Don Pablo (the French cuisine). The bar staff were also wonderful and so welcoming. We particularly enjoyed the luxury bar in the reception area for the amazing variety of drinks an [... read more]d service. Raymond was our favorite server! We stayed on the luxury side for our honeymoon, sure there are always little things like having a true mini bar within your room and getting more than 2 beer a day stocked into your fridge,but to be honest the resort is so nice you end up never being in your room. Ensure to take in the beach parties, karaoke and the disco in the small village on the resort complex. This gives you no reason to leave the resort to find night life.

Very Disapointing

I was at this resort last at this same time, love it, that is why we came back, possibly new management, we requested 2nd floor,2 double beds overlooking the pool, arrived on the 21st at 4pm, we were put on the 7th floor over looking the busy street also King Size bed. After complaining when we arrived we were told they would change us in the morning, we waited and waited living out of our suitcases for me calling and calling until at 4.30pm on the Monday ask for the Manager we eventually got  [... read more]into our room at 5.30 Monday 22nd. Room fine , next morning someone in one of the room upchuck in front of one of the door we have to past by, it was hastily clean and remained with the soiled marks until we leave on the 28th, reason was given when we leave that floor would be closed as they will be upgrading, bet we had to live with the smell,

Beautiful and amazing resort!

this is my second time visiting Jamaica and staying at this hotel was amazing! All the staff for the dining were so friendly and welcoming. The entertainment team was amazing and always kept us entertained and having a good time. The food was amazing and the rooms were beautiful. The cleaning staff always did an amazing job. I would recommend this hotel to everyone !

Satisfying vacation

I got this package for a "deal", so our room in the Luxury part of a hotel was facing the noisy road with no-muffler motorcycles and cars constantly driving on, especially could hear them at night, so we had our balcony closed most of the time. The shower stall was not draining, so no long showers. We told about the plugged drain to a few people on the staff, but nothing was done. The Luxury part of a beach did not have enough shaded loungers, so was the situation around the pool. We would ha [... read more]ve to get up early to reserve the seats, because around lunch time it was impossible to find any shaded spots. But I have "enough" early mornings during my workdays and we like to sleep in during our vacations, so we just had to walk to distant part of Grand Bahia to find shaded loungers. The food was very good, the staff in restaurants very helpful. The trips were organized nicely. The Luxury part of this resort is suitable for younger people who do not mind the noise of "happy" vacationers. Overall atmosphere was very positive and upbeat. Would we go back? Most likely not, we would want to experience different style of resorts.

What a view!

The views from the Luxury ( buildings 25,26,27) are amazing! The arrival and check in: transfer from airport took a couple hours because we waited on the bus for an hour before everyone was on. The trip was an hour and they had beer for sale on bus. No bathroom so we stopped at a hotel as we dropped someone off. Check in: Air Canada took us to a different part of lobby to do our own check in, unfortunately there were 30 people and you couldn't hear so people just started gabbing their own keys,  [... read more]they should have just given everyone a drink to calm them down and welcome them to hotel ( just saying). Food: all good. Bars: lobby bar great atmosphere, sunset bar (martini bar on the water to watch sun set, oh ya no dry vermouth to make a real martini, just all flavoured martinis), pool bar ran out of ice each day and bartenders constantly running up and down stairs to get bottles from part of bar on the deck side ( I'd suggest having bottles at both spots, lol). Service: hit and miss, some excellent servers who acknowledge people by eye contact others who need some customer service training. Way too many waiting with their hand out - tip or not the service didn't change ( btw We tipped 30 US at dinner one night because the service was amazing and she didn't imply she was looking for a tip). Daily entertainment: good. Other: beach party in the afternoon was a blast! Memorable moment: hotel manager in full suit wading into the pool handing out ice cream to everyone in the water! Overall beautiful resort, very clean, nice beach, golf down the road was fun, some staff amazing some need work. Oh ya remember you are in Jamaica and it called for rain everyday and yet it didn't rain once (April 10- 17) . And finally, you are in Jamaica so relax and enjoy your vacation - if you have a bad time there is only one person to blame...

Don Pablo Collection April -May 2017 Ontario Canada

Very good location in Runaway Bay. Excellent room vey spacious and very clean. Friendly staff for the most part except some of the hostess not always cheerful. Ex. Jasmin open at 7:30am we are there at 7:28am and they make you wait:( . Check in should be revised we couldn't get our room as promised which is 3:00pm. Have to go to the reception many times to follow up. Restaurants reservations as well. We couldn't get the Italian and the Mikado because of restrictions. Booked on the Luxury Don Pab [... read more]lo Collection we should have priority over the Bahia side. Yet every place we went the restaurant was always half empty. Don Pablo was disapointing compare to our visit 2 years ago. Garden Grill we were rushed , the waiter was overloaded. Order a steak medium rare came raw not cooked enough. Takada should closed food not good and cold. Jasmin was excellent buffet. Picasso and Rodizio were far the best 5 stars. Beach restaurant near the pool was fantastic , jerk chicken excellent. White wine was adequate but the red was awful. Main lobby bar wasn't organized bartenders were all over the place. Beach were great. Will come back maybe. This was our second time at this resort been in Jamaica seven time. Overall still was a very good relaxing vacation. Weather which is not controllable could be better it rain everyday for long time (half day). First time since we been in Jamaica.