Wonderful vacation!

This was our first time here and will definitely return. The resort grounds,room, washrooms and dining rooms were kept clean and are nicely decorated. The pools were amazing! Only surpassed by the white sand beach! There was a good variety of food and great supply of fresh fish prepared in many ways. Every staff from front desk to servers to maids were friendly and helpful. we had a wonderful vacation and hope to return soon.

Poor service at Eurostars/Hotel Santa Maria

Poor customer service at the front desk, for a 2 yr old resort rooms need upkeep, Wi-Fi not working but yet fastest sign on ever! Tell you they don't have change band aids?? Mosquito nets needed in rm

Good and Bad

Grounds were absolutely incredible. Pools and beach felt like paradise! Food tasted OK, extremley salty... it's Cuba. Both of us ended up with stomach issues. Had a cockroach in our room the first night, then a mouse 4 days later. Again.... it's Cuba. Staff wasn't as friendly as other Cuban resorts we've been to.

Excellent resort

amazing service, good location, excellent food, beautiful beach, the resort it self is a great place for a family trip, it is family oriented because has a lot of activities to be done by a family, overall great place to go as a family trip

Amazing Beach

This was the most amazing beach I have been to! I really don't have anything negative to say about the resort other than the furniture was uncomfortable in our room and the food wasn't the greatest. P.S. after 6 pm it was swarming with mosquitos

Beautiful resort

It is a paradise, everything was beautiful. Staff were polite and respectful and tried to help whichever they could. Lunch and dinner needed more innovative dishes and variety. Ice cream was not available at the 24/7 snack bar seeing as it was so very hot.... Loved our private beach but not the mosquitos....

Eurostar Cuba

Honestly the most amazing week !! The food was unreal the resort was so clean and beautiful.. Loved the staff everyone was super amazing! Going back ASAP!!! The resort was close to other resorts (which we saw) and they were definitely not as nice as ours.. Can't wait to return!

Beautiful Resort

This resort was beautiful. The pools are amazing with the ocean in the bacground. The grounds were well kept. There needs to be improvement of the food, more variety and the resteraunts were terrible. The staff were great. Entertainment in the lobby bar at night was fantastic .the beach was amazing.

Wonderful place

Beautiful beach colour and amazing white sand.. super nice staff very helpful great room very clean super nice bathrooms wonderful ocean view from the balcony. quite night life.. Disco only open selected nights

Loved the area, not the resort.

We had a rough start to our vacation once getting on site but by the end of the vacation our expectations had dropped and we made the best of it. We had been to Cuba a few times and were prepared for weather, insects and food issues but we were not expecting FLYMAGEDDON each day. We saw a small boy dragged into the jungle by a squadron of mosquitoes. The mosquitoes were so bad we could not eat at the outdoor A la cartes which by the way are the snack bar and BBQ lunch areas with cleaner table c [... read more]loths. The Cuban and "International" a la cartes, (indoor), were by far better than the other two which were a huge disappointment. Dress code was not enforced so just go in your shorts and sandals. We showed up 10 minutes in advance of our reservation and were told to go somewhere else for 10 minutes. There were only a few occupied tables in the restaurant. We returned 10 minutes later and ate our meal in a mostly deserted room. The food, (buffet, snack bar), here was dreadful even by Cuban standards...I hope you like ham and cheese everything. I walked over to the Memories resort and checked out their fare and it was much superior to the Eurostars. We would go back to Santa Maria but would stay at the Memories or the Melia. I used to scoff at those bringing ketchup, steak sauce, or peanut butter with them. This time I was dreaming of ways to approach these folks with my hand out. It was sad that at every meal we had to ask for salt and pepper. It is made worse by having to wait 10 minutes for it. We arrived very late, 1:00 AM and only the snack bar was open. We went down and all they had was hamburger, hotdog, and ham and cheese sandwich. All served with fries. No ketchup, no mustard, no salt, no pepper. One bite of the meal and a couple of fries was enough to know there was no pay-off in finishing it. The plus side is the pizza oven in the snack bar makes a great pizza and calzone. The only problem is the oven is rarely in operation. From 1-4 every day. You can only get a calzone when you dine in the "Italian" a la carte. Resort Hack 1: Go to the lunch buffet and load up a plate with toppings. Take the plate over to the snack bar and give the chef a couple pesos and ask him to make you a pizza with your toppings. Sausage, cheese, salami, olives, pineapple, onions, tomato, bacon etc. All you get in the snack bar is ham and cheese. Resort Hack 2: At the BBQ restaurant there is a secondary grill outside where they do fresh fish. Get one of these. Resort Hack 3: Go to the main bbq grill and talk to the chef and tell him you want the special. A ten peso tip will get you a heaping plate of lobster every time you see him. ***note your a la carte restaurants will sadly be out of lobster for some unforeseen reason. Resort Hack 4: Bring Bubba drink mugs. They know how to mix drinks in these and they will keep your drink cold and you do not have to line up every 5 minutes for a refill. Resort Hack 5: We paid about $850.00 some were there for $650. If you are going to go here bring your favourite sauce. A camping spice container, (salt, pepper, garlic, paprika etc.) Bug spray, (with DEET or at least DDT). We did not go to too many shows at night due to the mosquitoes. What we did see was passable for a resort. The pools are good and usable but there were many broken lounge chairs. The beach is incredible. That is all I can say. If the Eurostars was the last resort in Cuba I would go back and just for the beach. If you like snorkeling bring your own gear down and head to the end of the beach where the rocks are. Millions and Millions of fish in schools. Absolutely amazing! Went deep sea fishing, caught a barracuda and a tarpon...awesome! Swam with the dolphins...time of our lives! We tipped everywhere and tipped well but it seemed to have little effect on service until we almost ready to pack for home. Tips seemed almost to be expected. We read that bungalows 14-15-16 were right in the heart of things but were really in the boonies. Close to the kiddie pool but away from the adult pool and buffet restaurant. You definitely have to be on the third floor. Ocean view is worth the upgrade. Hanging out at the kiddie pool was best for us, close to the room and the bar was never busy. It is close to the lunch bbq buffet too. We relied on the online reviews for our choice of resorts and found most of the reviews were positive. We did have a good time but we would not go back to this resort.

Great Vacation

A very clean resort and beautiful beach. We had a lot of fun. The beach bar staff and the buffet staff was fantastic. Our room could use a few updates but we had great weather so we weren't in our room. An extra A la cart would be good.

Just okay

Beach and pools were amazing - some of the best that I've seen in Cuba! Everything else was just okay - nothing was bad, but at same time not great. Room was large, beds were comfortable, and AC worked really well. Water pressure was really bad and drain in shower didn't - after contacting guest relations three times, it was finally fixed. I know everyone says, it's Cuba, so you know the food isn't good. This was my 9th trip, and I can honestly say it was the worst food that I've had in Cuba.  [... read more]There is little variety, and even if you stand in line for made to order food, it still was not great. The a-la-carts served the same bad food as the buffet. Customer relations - this is were the resort needs to improve the most. For example, - when you know there are two bus loads of people arriving, have more than two people working the front desk - if you have no internet cards available, then post a sign on the telephone office door advising this (don't make people wait in line) - post hours when telephone office will be open -there is a fleet of golf carts parked at the front entrance to hotel, but never used because no staff available -no clean towels available during our week -even after tipping the maid on a daily basis, the hotel room received a very light cleaning (basically just beds made) - floor not swept, sheets not changed, towels not replaced, etc) For the price we paid, vacation was okay. Would I go back to the resort, probably no. I think this is my last vacation to Cuba for a while. Time to try a new destination.

Amazing Beach!

Great hotel, easy to get arround and beautiful grounds. Rooms are good size and up to date. This place has the nicest beach i have seen. Staff are fantastic and do everything to make your stay enjoyable.

Cuba

Very disappointed no help when checking in had to walk a very long distant lugging our luggage then had a power failure no fashlight could not see a thing,lights odd for five hours awful,Bathroom ceiling leak all week,wet floor as well ,only bath towels given each morning.Shall not go back

Great Resort!

This resort was beautiful and clean! Everything was so modern compared to resorts nearby. The beach was absolutely stunning...like nothing I've ever seen. The staff were so friendly, they barely let me lift a finger (they even bring your beach chairs where you want them and sweep the sand off). Food was decent (bring ketchup) and the customer service from the lobby staff could improve. Otherwise, I would go back anytime!!

Beautiful resort and beach

The resort is new and clean, also a good size and great facilities. Staff were friendly and fun. The beach is super close and is a nice long stretch so you can find the best spot for yourself -either close to the action or further out in peace and quiet, which is where i loved it the most. Water so clear and sand clean and white - paradise! Food was great, if you like seafood there's always fresh fish in multiple varieties and some restaurants have lobster which is absolutely delish. The buffet  [... read more]was clean and line ups short, so getting an omelette for breakfast was a breeze. Overall, very happy!! Only one minor thing about the room - the shower had poor water pressure so don't expect it to be same as at home, but it's completely manageable. And overall, one tip - bring a mosquito repellent if you like to be out at night :) depending on weather they can get pretty crazy!

Great place to stay

The people were great. All bartenders were awesome great atmosphere outings were fabulous learnt a lot about the culture. Will go again in the near future. Recommend the jeep outing and also take a ride to different cities we did that on our last day. A lot to see

Beautiful resort and location - Bad Food

All the rooms in this resort are not all complete. The resort is beautiful. The managers could not care less about any issues that occur. When I purchased a card for the internet, I could not see the code. When I went to see the girl (2 minutes later) I was told that it was not her problem but mine. Staff really was not very friendly and I would not go back to this resort.

Beautiful Place

Beach is beautiful, pool is beautiful, grounds are beautiful, food is so so....hey its Cuba. Staff were very friendly but It would be better if some of them could speak a little more English or me a little more Spanish. Oh ya bring Ketchup and Peanut Butter.

Eurostar? More like 0 star

Oh.my. God. Please DO NOT make the same mistake I did and waste your money on this. It looks nice but that is it!!! The worst service I have ever experienced in my life. We requested a 2nd or 3rd floor room with a king sized bed, not a difficult request by any means, they put us on the 1st floor with 2 double beds, a safe that didn't work, tv that didn't work, weak water pressure, toilet didn't work half the time, frame around the door was broken so wouldn't close properly and the "garden view" [... read more] was literally dirt with a couple of dead flowers. We didn't get any new towels in our room the whole week and the maids would only come ever other day. Huge white stains on the pillows and never got cleaned until we had to show the maids. The AC would go out randomly at night so we would wake up sweating cause it was so hot. We talked to the front desk about 5 times and every time they said we couldn't get a new room or to come back in a few hours so they didn't have to deal with it. The manager was terrible and when the toilets and shower didn't work he told us to go to the beach and shower and use the bath room there. Unbelievable. The food. Terrible, I'm not a picky eater at all but the food was so bland and undercooked most of the time. Girlfriend was puking the 3rd day because of something she ate at dinner, most likely the chicken. They didn't have any ketchup or other condiments. For breakfast they would serve hot dogs, hamburgers, French fries. If you wanted an omelette you would have to wait 20-25 mins in line. Throughout the whole week we probably went to the buffet 15 times between breakfast, lunch and dinner and we only got a drink served to us 2 times. Waiters only cared to larger families because they would get the best tip, was literally ignored by servers like I had Ebola or something, they wouldn't even look at us. Every day they had the same food, nothing new so it gets very boring. We would have to get our own forks and knives and it was almost impossible to find spoons there so would have to eat ice cream with a fork. The drinks are very weak and half the time they make the wrong drink for you. LINES EVERYWHERE. I don't mind waiting but seriously I'm on vacation and don't want to spend half the time waiting in lines, if you wanted fresh cooked chicken or anything it would take 30 minuets. Everyone wakes up at 6 am and puts there towels on beach chairs so it is impossible to find a good spot, especially for larger families unless you wake up at the crack of dawn and go. Pools close at 6 everyday. They wouldn't let me go wind surfing and said if anything broke while I was on it it would cost me $2,500 lol. They charge an extra 4 cents per dollar on the currency exchange so we brought $250 and only got about $160 or $170 back. Exchange at local bank rather than hotel, always a huge line and takes them forever to exchange money even at airport. The beach is a far walk depending on where you are. We were in bungalow 2 and it was a 10-15 min walk to the main area of the beach. I wouldn't wish this on my worst enemy. THE WORST VACATION EVER. Feels like I threw $1000 dollars out the window. Was excited to go home on the second day. I would not recommend Cuba, spend the extra $100 and go to Mexico or something. If you are planning on Cuba than I would say melas las dunas is your best option. Went there last year and it was 100x better than Eurostar.