Sanctuary at Grand Memories Holguin: A great trip

This was a beautiful resort! The grounds were beautiful and everything was clean. The beach was okay, not as nice as other areas in Cuba, but still nice. I’d recommend water shoes as there were areas that were rocky/had broken shells. The pools in each section of the resort were nice and well kept. We stayed on the sanctuary side, which was actually the busier area of the resort the week we went. Food flavour was as we expected in Cuba, however, there was lots of selection and we always had full [... read more] stomachs. At the main buffet they had pasta, fried rice, and pizza bars at lunch and dinner that were always a hit. I’d recommend bringing any condiments and seasonings that you may want. The drinks were the best that we’ve had in Cuba (this was our 5th time in Cuba, first in Holguin). The sanctuary lobby bar had the best drinks! The rooms were clean, but ours had a musty smell and there was a dehumidifier in our room. The AC didn’t always work, and I was very thankful I had brought a small portable fan. We had premium and our butlers were great (Yosbel and Raciel). They were very helpful. Overall we loved the layout of this resort. We would definitely return!

Memories Caribe Beach Resort: Amazing resort

The staff are so friendly and accommodating. The food, buffet and ala cartes, were excellent. The beach, the pool and the bars are all amazing. If I had to complain, it would only be the lack of hot water in the shower. First day was cold, but warm after that. It was doable

Memories Flamenco Beach Resort: Awesome resort

It was amazing,the staff are so friendly. The rooms are clean,no bugs.the pool was so beautiful and clean.the beach was totally beautiful. The entertainment was phenomenal. We didn't have bread for 2 days.but we had food the whole time

Memories Flamenco Beach Resort: Great vacation

We had a very good stay at Memories Flemenco. The staff are amazing and go out of their way to make sure everything is perfect for you. The beach was amazing. You can walk the beach for miles or lay on one of the many loungers on the beach. The grounds are very clean and well maintained. The food is very good and lots of it. We had a great vacation at Memories Flemenco.

Sanctuary at Grand Memories Santa Maria: Good resort

Grounds were well kept. Beach was amazing!! Food was decent just limited variety. They also ran out of beer for 2 days and limited on vodka and tequila. Rooms were nice and our maid did a very good job every day. The workers were all very nice.

Memories Flamenco Beach Resort: Amazing older resort

We are just back from a 11 day stay at this resort. Our stay was great eventhough it is in need of some upgrades the staff is fantastic. The owners are in prossess of spending lots of money renovating on many fronts. We did experience some shortages with food and some drinks but overall the food was not bad....we did'nt starve. The beach was fabulous!!

Sanctuary at Grand Memories Holguin: Beautiful resort, beach and weather couldn't ask for more.

Hotel is big but well maintained , plenty of restaurants and bars, food was good and the people were awesome , we were a group of 6 all very happy with the exception of one day one room from our group not having the towels but overall was a very good vacation we would go back. PS we were hoping to be delayed and stay a couple more days but that didn't happen. We met a wonderful young lady by the name of Natalie working in the lobby bar she nicknamed us the Toronto family.

Memories Caribe Beach Resort: Not horrible

Troubles with hot water in bungalows, heard from others they had similar issues. Food was good like any Cuban food. Staff were amazing. Beach is small but very nice. Rooms are a bit out of date and could use some work.

Memories Flamenco Beach Resort: Just wow!

This was an amazingly clean resort with extremely friendly and helpful staff. Food was not like the typical Cuban fare you would expect, it was like being at a high class Toronto resort. Tons of seafood, tons of everything! My room was immaculate. The toilet didn’t work a couple of times, but was fixed so quickly each time I notified the customer service people. Though it was really busy, there was always lounge chairs at the beach and by the pools. And the entertainment staff were so much fun-p [... read more]eople were dancing in the pools. And it was half an hour from the airport and there was no snow! Would highly recommend.

Sanctuary at Grand Memories Santa Maria: Very good resort

We had a great time, the butlers are amazing will do everything they can for you love Jose. I sent an email to the resort before leaving and they gave me all my requests. Lovely people. The only issue are the flies on the food, the buffet is better at the grand memories

Grand Memories Holguin: Worst experience ever !!!

From the first day to the last toilet lick, bad smell and ... Reception every single day take a note and fix zero. Employees lying, nexus tours lying. Simple example! How long will take to drive to Santiago de Cuba if I take your tour ... Answer ! 90 min maximum. After you pay and tour day only in the bus you will have a correct information by the fact and twice longer Anyway never again

Memories Caribe Beach Resort: Great price - beach incredible

If you are looking for a beautiful vacay for a decent cost this is a great resort but do the upgrade!! The beach is incredible, the resort food is decent, lots of amenities coffee bar, piano bar and sports bar snack bar never closes. The beach bbq is amazing and too shelf alcohol is a plus. Things I overlooked some front desk staff unfriendly, towels changed once in the week, the bugs they only love a few of us but when they do… my husband loved this resort over all other places we have been Mex [... read more]ico and Dominican.

Memories Caribe Beach Resort: Friendly Staff

I've stayed at this resort twice, the first time was 5 years ago and it was your typical Cuba experience, basic (but good) food, beautiful beach, friendly staff, the best coffee and barista you will find. I had the same guy both visits, you will probably find him behind the counter if you go there. Tell him "Americano and latte" say hi! There was a noticable decline in what they can offer, the shop was almost bare, the a la carte options are down to one a visit unless you purchased the premium  [... read more]package, and the alcohol options were more limited without the premium package. Toilet paper was hit or miss, you had it in your room but the public washrooms only sometimes. We knew this and brought our own but didn't need to. The resort itself is dated but clean and they certainly do the best with what they have. My only real issue was the sand fleas, they were not an issue on my first visit but definitely on the second. Oh, and nothing to do with the resort but a shout out to the smokers, can you just not in public places...including beaches? Nasty habit that affects everyone around you, it's just rude.

Sanctuary at Grand Memories Holguin: Great Value!

We just came back from this resort. We have stayed in block A on the Sanctuary side, February 11-18. We did not have Primium. AC worked fine in our room. We don't like it too cold, so we only had AC on when we were out of the room. I went swimming in the ocean at least 3 times a day, and we spent most of our time on the beach, not by the pools. The beach is beautiful and clean. There is a team with a tractor raking the beach and removing the weeds and garbage at least 2x a day. There was plenty  [... read more]of food and drinks every day. No problems with anything for us. The room, the hotel, and public bathrooms are very clean, and you can see the stuff working and maintaining all of this all the time. Tipping is important. We had mostly CAN 20, 50 bills. They will gladly exchange CAN coins they have for your bills, and then you tip with the coins:). I think we've spent ~$300 CAN on tips + we brought some gifts. All was excellent, especially for the price we have paid.

Sanctuary at Grand Memories Varadero: Beautiful resort

It was a wonderful vacation! Beautiful grounds, huge suites, friendly staff & plenty of dining options! Lovely weather! Choice of three pools & amazing beachfront. Adult only resort with option to join the Grand Memories activities & dining. Thoroughly enjoyed this property!

Sanctuary at Grand Memories Holguin: Great Resort!!

My husband and I just got back from a weeks stay at Sanctuary, we were not sure what to expect, but we were pleasantly surprised. We arrived at the resort at around 10.00pm, check-in was a breeze, staff immediately grabbed a luggage cart for us and whisked us to our beautiful room. The food was good, always found something we liked, the al la Cartes, especially the International and Japanese were impressive, really enjoyed!! The drinks, were very good, we loved the Mojito snack shack/bar, and th [... read more]e Social bar, they were our favourites. The grounds were beautiful, and the layout of the resort is really nice and compact, so everywhere is a short walk. The staff here deserve mention, as they are the best. They do their best to make the guests have a great vacation experience.

Sanctuary at Grand Memories Santa Maria: Old 3 stars maximum

Beautiful beach Facilities need upgrade immediately specifically rooms Grounds not bad swimming pool nice There was a lot of flyes Annoying Mainly restaurants Definitely not 4 stars I wouldn't recommend to anybody In this condition

Sanctuary at Grand Memories Holguin: Mixed feelings

I know it is not all the fault of the hotel but front desk information is almost non-existent. We called down to front desk for someone to unlock our safe as I had forgotten the code I put in. It took three calls then I was somehow blocked for further calls. I received a call saying someone would be there at 2 after already waiting for two hours in my room, the guy finally showed up at 3. That was our first day. The main buffet not being open for lunch was a first. I found the staff moral to be  [... read more]very low, not all staff, but the front desk staff need to be reminded that customer is why they have a job. I love Cuba, its people and I have been going to Cuba every year since 2005. I’ll continue to go because I love it. Not sure about Sanctuary though. The hotel and grounds are impeccable and beautiful. The fact that the Sanctuary perks were downsized this year from last year was frustrating and not explained well on the Sunwing website. So much confusion for a few bucks more for premium that was part of the sanctuary package when I was there last year. Not to mention flight delays both ways.

Memories Caribe Beach Resort: Wonderful Experience!

The grounds are well maintained, and the gardeners really take pride in their work. We enjoyed our walks around the property. There was entertainment throughout the day, which was lively. The workers were always pleasant, smiling, and grateful for gifts. The rooms were clean and spacious. There was plenty of options for dining, buffet (pasta, chicken, beef, pork, fish), several restaurants, pizza, sandwiches, fries, burgers or hot-dogs. I was pleasantly surprised with this resort. My only  [... read more]issue was with the bugs.

Grand Memories Varadero: Amazing place

Everything was clean. Service was good. No complaints. The grounds were well keep. They went out of their way to serve you. The beaches were amazing. I highly recommend going here. I’m gonna be coming back very soon for the money. You can’t beat it. The people were very friendly. The problem is is a really like American money.