Bahia Principe Explore Akumal: Beautiful

Staff was helpful, room was small, but cleaned well. Buffet was decent, a-la carte restaurants were amazing! Drinks flowed strong and yummy. We had a fantastic time. Only thing I'd change is activities are not posted resort to resort so we missed out on some of the fun stuff and there is a shopping area we did not know about until just before we left. But other than that, it was awesome!!

Grand Riviera Princess: Très beau resort

Ma chambre ( villa LAGUNA) était superbe et propre dans la section 18+, notre coin piscine avec palapa bed et service de major d’homme était magnifique. Celui-ci s’est occupé de mes réservations de restaurant et spa. Point de vue animation, c’était un peu trop tôt 20h30 et j’ai déjà vu mieux. La nourriture était très bien autant resto que buffet. Plage, beaucoup d’algues et de roches.

Barcelo Maya Colonial: Excellent Resort

We have been to this resort 4 times, and it has never disappointed us. The staff work so hard keeping it very clean and servicing guests. Their cleanliness and food choices is why we’ve been so many times. We also took 6 other adults with us Jan.23-Feb.2/2023 and they loved it as well. This resort does not disappoint!

Paradisus La Perla Adults Only Riviera Maya: Awesome hotel BUT

We had an amazing time at Paradisus La Perla. The resort is just the right size. The rooms were amazing. The buffets were a bit small and diversity was lacking a bit, but the many À la carte made up for it. Nightly entertainement was just enough, but we were disappointed to find our everything was closed after 1AM. The sales team has an agressive way of promoting their membership programs, which impacted the service we received; amazing at first but decreased once we decided not to enroll in th [... read more]eir Circles program. After that every nice gestures from the hotel staff felt like a scam, or a way to get us to spend membership points or enroll, which was a bit unfortunate. Would still definitely go back. Proximity to Playa Del Carmen cit center was a big plus

Blue Bay Grand Esmeralda: Overnight Partying Ruined Experience

The all night partying which was accompanied by extremely loud music ruined our stay. As our 8 year old said, “it felt like the bed was bouncing”. The phone at the front desk was never answered. Some of the rooms are in very poor condition.

Grand Sirenis Riviera Maya: Amazing vacation!!

What an amazing time we had at Grand Sirenis Riviera Maya!! Food was great, room was very nice, pool for everyone (quiet, party, activities…), fun time at the lazy river, learned about dolphins… was there for a week and everything was simply great! Felt safe, clean and staff were great!

Barcelo Maya Tropical: Amazing trip!

We just spent a fabulous week at the Barcelo Maya Tropical hotel. This was our second time staying at this resort (2019) so we knew what to expect. The first time we stayed was for a destination wedding without our kids, this time we brought our two daughters 6 and 10. We opted for an oceanfront suite at the premium level, I highly recommend the premium upgrade. Premium gives you a private check in, private lounges in each resort, a la carte dinner every night booked for you in advance, room  [... read more]service at any time, and top shelf alcohol. The resort is very well kept and staff is always ready to accommodate. Food was always fantastic, my only issue would be an extra charge for real red wine(there is a house red wine included in all inclusive). Kids loved the water park, pools, beach, and kids club. The nightly entertainment for us started a little late (usually 930pm) but is well put together shows. Really the only negative thing I can say about Barcelo is the extra charges for certain things at an all inclusive. These include real wine, larger water park, bowling, merry go round, x box on large screen for example...I feel these all should be included in the all inclusive, that's my take. Overall fantastic resort, fantastic trip. Highly recommend.

Grand Sirenis Riviera Maya: Amazing trip

We had a wonderful time! The room was big and great, the food excellent( a great buffet, and the brazilian restaurant was amazing. We loved the dolphins show and everybody was there to help us if we needed it. The beach was also great. So I you see we enjoyed all our stay. Thanks

Barcelo Maya Beach Resort: Fabulous Mega Resort

The Barcelo Maya Beach Resort and surrounding properties were phenomenal! They were clean, well maintained, offered beautiful gardens, mature trees, fabulous swimming pools, a wonderful selection of restaurants & buffets and plenty of lounge chairs. The beach was beautiful, but some parts were a bit rocky. The staff were very friendly and went out of their way to ensure guests had a great experience. As our group was travelling with a young child & infant, we had to be very well organized ge [... read more]tting out of our rooms in the morning, as the property was so large it would take us 10-12 minutes to walk from our rooms to the pool/beach. We were always able to get a highchair for the baby, but many times, it did not include a tray table. Despite putting in a request for a crib 7 weeks in advance of our arrival, our room did not have a crib when we arrived. Finally, we found the 40 minute wait going through customs, the 45 minute wait on the shuttle bus and 1 hour drive from the airport to the hotel a bit tiresome with small children, particularly after a 4.5 hour flight and 3 hours in the TO airport prior to boarding.

Barcelo Maya Beach Resort: shallow, rocky beach

After 10 hrs journey from Montreal, arrived late in the evening where 2 employee at the reception desk were ignoring lineup for some time, then started slowly to process "customers". Didn't really feel like customer or welcome by attitude of those 2.

Blue Bay Grand Esmeralda: Good Resort

This Resort is very large a lot of walking unless you wait for the shuttle. Pools are very nice But the Beach needs work. Had very good service and very good food wile we were there. We would go back.

The Sens Riviera: Great resort

The resort was great. The rooms were a little dated and could have used shower curtains and a curtain on the bathroom window. Otherwise, everything was fine. >We're particularly interested in hearing how things were adapted due to COVID19. The guests were not masked, which I have no problem with. But some of the staff (waiters, bartenders) were. It wasn't even the entire staff. This seems needlessly discriminatory although I guess it may not have been the resorts choice but rather Mexican  [... read more]regulations for food handlers? I prefer seeing my waiter's face. People that don't want to see a local waiter's face, but have no issue with seeing a fellow guest's (coming from potentially anywhere in the world), should probably not travel.

Platinum Yucatan Princess: 2nd Visit. Still good but needs some work

This was our 2nd visit to this resort. First was 3 years ago. All in all we had an amazing time but I now see for myself what the negative reviews were all about. We travel a lot and tend to roll with whatever we are dealt. Nothing ruined our vacation but there were enough, let's call them annoyances, that we likely won't return to this resort unless they seriously complete some updates to this property. Here is an honest review. Food: Overall food was amazing. - Breakfast Buffet = exc [... read more]ellent - Lunch Buffet was great - Poolside taco/burrito grill was amazing - Beachside Grill also amazing!! - Dinner Buffet was so so. - A la carte restaurants... Rodeo Grill was amazing and was our favourite, the other à la carte were good too but nothing that was really outstanding. Since we had access to the à la cartes of the entire resort, we tried the French restaurant, 3 of our 4 meals were great, one was overcooked and burnt. Mexican Theme Night: This was disappointing. We've been to many resorts in Mexico and typically this is an amazing night with lots of traditional food and entertainment offered. Their version was a small food cart and a few games in the courtyard. The food was amazing, I just wish they made this a bigger feature night. Room service: Service was very quick but food was cold. Rooms: Our room was in building 2. It had mold between the glass enclosure surrounding the tub, the door, door frames and closet doors were starting to breakdown from the bottom up (likely due to humidity). We had no water pressure (couldn't even get toothpaste off our toothbrush). The bed was also broken. We immediately requested a new room. Front desk sent us to the concierge, concierge told us to check back the next day. Ultimately, we were sent back to the front desk and got a new room 3 days later. They didn't seem overly eager to comply with our request but eventually did (maybe because we asked for an update twice a day)? Housekeeping: Our room was cleaned everyday but it took 3 days to get a bar of soap and facecloths. Toilet paper was not replaced and we had to chase down the maid to get some. Pool towels: They changed the rules on this, you no longer get your own. You have to request a new towel through housekeeping. I understand that they are trying to get you to reuse your towels but if you NEED a new one, good luck! It takes forever or persistent calling. Concierge: EVERY request goes through the concierge, even housekeeping or room service. They record the request then submit it to the correct department. There are only 2 people at the desk (often only one). The phone sometimes goes unanswered. If you need something you have to keep calling or just walk to them and wait in line. Bell boys = amazing, always smiling and ready to help. Front desk staff = don't seem as excited to be working or wanting to hear your request Bartenders and waitstaff = wow...hard workers! They hustle and get you whatever you need/want. Grounds = Stunning. Beach: Beach that belongs to this section of the hotel is quite eroded. To the left (where the luxury hotels are) is a beautiful stretch of beach. To the right toward the remainder of the Princess property, the beach is bigger, has volleyball but is quite busy. Pool: The main pool is kept clean and seems to have enough seats. It is the party pool though so if you are not into that, then there is another quieter pool by the buffet. We didn't mind the party pool BUT... that said, the music is REALLY loud. Once the "party" starts, you'll find yourself yelling to speak to the person 1 foot in front of you. I like music but we found that a little too loud. Poolside bathrooms: Absolutely disgusting. Also not enough stalls considering the number of people by the pool. Bathrooms often not working, not cleaned, no soap, no paper towels, garbage full. We brought this to the attention of the concierge but nothing was ever done over the 11 days we were there. Pool deck: Concrete surface is starting to erode. Walking barefoot from your chair to the pool is like walking on loose stones. Bridges over mangroves: Watch your step. Some boards starting to rot. They have started to fix these however. This is a 5 star rated property. Until they correct some of these issues, I would not rate this 5 star anymore. Hope this helps.

Bahia Principe Explore Akumal: Amazing resort.

This a very large resort. We were oceanfront in building 68. We were next to the adults only pool and breakfast buffet. We were here for 14 nights and had a different a la carte restaurant dinner every night at all 4 resorts. When you download the Bahia Principe app you can make all your reservations. There is a shuttle service every few minutes to get you around. It is very clean and housekeeping comes everyday. The bathroom has pump bottles of shampoo, conditioner, bath gel and Shea butter lo [... read more]tion. Plus a hair dryer. Bring a extension cord as there are not many outlets for charging devices. Bring water shoes as there are some rocks when getting in the ocean, also a snorkel and mask to see all the fish. It is a great resort and is worth the 1 1/2 hour drive to get there. We will definitely be back.

Barcelo Maya Beach Resort: Average not a 5 star or even a 4 dtar

The hotel is very outdated, the food is mediocre not a lot of vegetarian options everything is mixed up with meat, u would think being in Mexico you would find good tacos but none, not a lot of seafood either. They tell you that you can use other barcelo resort but once you are there you have to pay extra to eat in the others. Only 4 a la carte but none available for booking. I would not go back there. The beach is very rocky and will hurt you feet.

Barcelo Maya Palace: Quite the resort!!

We had an amazing time at the resort, lots to do, amazing pools, bars, buffets you can't go wrong. Rooms were clean, staff amazing as well, we would go back! Having access to 5 hotels, and a double decker bus to drive us from resort to resort or walk the long private beach at your leisure.

Grand Sunset Princess: Beautiful Grounds

I stayed at this resort from January 21 2023 till January 28th 2023. I have to say the grounds are just beautiful. The resort is giant and it takes about 10-15 minutes to walk from the lobby of the resort to the beach depending on your pace. If you like to walk a lot then this resort is for you. The rooms are out dated and there is no usb ports to charge your electronics. The furniture is old and worn out. The couch has seen better days. Two of my pillows smelled like puke and when I told the ma [... read more]id she said she would bring me new pillow that never showed up. As for the cleanliness of room it was excellent for the first two days but then the third day my room was not made. I had to leave the sign out on the door handle for them to make my room. The resort is showing signs of ageing and could use some work. You can tell it’s quite worn out. The food at the buffet was just ok. Nothing fancy. They keep it very simple. The distance to playa del Carmen will cost you 20usd and the taxi will try to rip you off for 25. Next time I’m renting a car as it’s just much cheaper to get around. The beach was very small at the resort and every morning there would be a bunch of seaweed washing a shore. They do clean it up but it’s a very tight beach. Personally I will not be coming back to this resort as I’ve stayed at a much nicer resort for same price. The staff is very nice and welcoming but they expect to be tipped for everything. The entertainment was awesome! The dancing the shows the lights. Very nice! Don’t try to pet the wildlife as one of the guests got bit and someone’s beach bag got dragged into their den. I know this is not the resorts fault but I had some loud and rowdy neighbours couple doors down that would not shut up! They were so loud singing their tunes and being obnoxious. Then new neighbours came and all they did was fight and argue (couple problems) it was all in French and it was just sad that people can’t just enjoy each others company and have to ruin the peaceful aspect of a vacation for others. Suspect lack of class in some of the guests.

Catalonia Riviera Maya: Well kept resort

Overall the resort is well run, the landscaping is fantastic, staff very friendly, food and beverages was plentiful however quality has decreased and very few options for non alcoholic drinks. Enforcement of no smoking areas and no reserve beach chairs, is weak, realizing it’s very challenging to deal with returning clients.

Blue Bay Grand Esmeralda: Good good and bad

The facility is beautiful, the food amazing, the staff service terrific. We had a great time except for sleep.. there was a huge group from Madrid Spain 20 year olds four to a room and they were so noisy. Only one key per room So they would bang on the door when they got in at 4 am. NO SLEEP for older adults who go to bed after 10 pm. The room smelled of septic in the air, light bulbs burnt out, shower door didn’t close, toilet didn’t flush. Elevator broken all week. So maids came 3-4 [... read more] times a day for sheets, later towels, later beverages, etc etc. many interruptions when we wanted to rest because we didn’t sleep All night. Would I recommend to anyone. No

The Fives Beach Hotel and Residences Playa Del Carmen: It was lovely, but very spread out, thank goodness for the little golf carts that took us to the restaurants

Very nice clean, organized and Julian the events coordinator at the Lizzards pool was really fun and engaging!! Our room lacked hot water and ac but they quickly fixed it for us. Room Service was great!!