Nickelodeon Hotel and Resorts Riviera Maya: Excellent resort

This hotel is a five-star place with five-star services! The only thing is that the beach is not good but it's balanced with an amazing water park for kids of all ages! And adults as well! Great service from top to bottom an excellent choice highly recommended for families with kids.

Sandos Caracol Nature Resort and Water Park: Resort was great but beach a major disappointment

Resort was clean and staff always helpful. Rooms were clean and had a large supply of drinking water. Food was good although access to reservation dining was impossible. This was a great resort for pool people but not for beach people!

Ocean Coral Riviera Cancun: Best resort ever! Fun and peaceful holiday!

This was a magical holiday. From the second we arrived we knew this resort was a gem! I was travelling with my husband, children and their partners. The staff were spectacular! At check in, Fernandez (sorry if I spelt your name wrong) recognized I had mobility issues and changed our room to a central location. He also noticed I was upset but made me laugh and got me a margarita! Room was spotless and housekeeping were amazing! The bed was amazing and really appreciated having a couch in the ro [... read more]om! We had a cat sanctuary that we could see from our balcony. Loved it and how well the cats were taken care of! I love cats lol Animation team was so fun without being intrusive. Restaurants, we got to try all of them and that’s rare a resort. Every restaurant had a hostess that would enquire about food allergies and sat everyone well spaced. I have a ginger allergy so I felt safe eating whatever I ordered. The servers were spectacular! A level of training you rarely see! Lobby bar servers in the evening were an absolute joy and made you feel so welcome! Check in and out was so quick and efficient! I would return to this resort forever! Thank you one and all for a memorable trip that I relive daily! Mucho Gracias 🙏

Grand Sunset Princess: Great time

Over all was a very good experience. Was our 3rd vacation in the area and by far the largest resort we've ever stayed at. The staff were all wonderful, though often it felt they were understaffed, especially the poor bartenders stuck with never ending lines or the servers during meals with full or near full capacity. No ridiculous issues regarding covid restrictions. Unrelated to the hotel, Sunwing did not provide onboard entertainment unless you brought a phone or tablet. We have 2 sma [... read more]ll children and do not travel with any phones or electronic entertainment, so that was unexpected and a bit of work, but our boys handled it and we survived. They also did not provide a meal, which also was unexpected. Then our first flight was delayed by 6 hours due to operational issues - they messed up. We received $20 vouchers for that.... Everyone I talked to will never fly Sunwing again.

Catalonia Royal Tulum: Great vacation spot

We stayed at the Royal Catalonia Tulum for 10 days. It was a great vacation spot. We had a redeye flight and arrived before noon. The hotel gave us full access to the property and one of our rooms that was ready right away. You can’t talk about this resort without talking about the staff. They are friendly, welcoming and happy to see you. Quesabel in La Palapa is friendly, efficient and a pure joy to interact with. She made us feel special every single day. Other favourites were Car [... read more]los in La Palapa, Luis in Adelita, and Anna at the Terrace. Antonio looked after our room and went out of his way to get us new towels mid day. The grounds are beautiful with lots of wildlife. Iguanas, geckos and lots of coatis was the norm. I loved it! They have a beautiful wooden walkway through the mangroves that is lit up at night. Beautiful! There is lots of beach to walk on with more secluded areas just a short distance from the resort. You can walk quite a ways and only see a few other people from the resort. The beach and water are stunning. There is good snorkelling right off the resort beach and in the coves at either end of the beach. The water was fairly calm and the waves were not an issue. The resort was at 90% occupancy and never felt crowded. The pools are nice and its quite easy to find private space if you want. If it rains, there are not a lot of public areas to escape to. Luckily for us, rain was not an issue. It’s a smaller resort and we quite loved it. Our favourite restaurants were La Palapa (main restaurant for breakfast and lunch), Adelita (Mexican) and the Terrace (tapas). We found the food in La Palapa good, and there was enough variety we did not tire of it. The Terrace is outside and located next to a grotto. It’s beyond lovely. We tried all of the restaurants and I wouldn’t go back to the others. We appreciated the free water offerings and took advantage of the catamaran. It was great fun!

Grand Palladium Kantenah: Great Time!

Employees are terrific. Groundsand rooms are very clean. We had a couple problems with AC and sliding door and they were addressed in a couple hours. Food is very good, lots to chose from.Good snorkling out front. Who designed the pool? Its 6.5' deep in 90%. You cant hang out anywhere other than perimeter or play water games with the kids. Remember folks, take some tip money. These wonderful peopl work very hard for almost nothing. A few dollars goes a long way to help them and their families.

Bahia Principe Explore Coba: Best value on the Mayan Riviera

I've vacationed at this resort 8 times and after 25 years the Coba is still a quality property. Grounds/shrubbery are well taken care of. The buffet and a la carte restaurants are very good. We enjoyed the new Indian restaurant, Thall. We did however, miss the towel exchange hut at the "quiet" pool. It can be a bit of a hike to the "party" pool to get or exchange a towel. The lounge chairs were also a bit dated, and some need to be replaced. However, lounge chairs at party pool are great. N [... read more]ew "Truck Stop" cafe at quiet pool was a disappointment. Food was cold and poor quality. Party pool snack bar was very good. Coba is very conscientious of cleanliness in public areas and rooms. Public washrooms are well maintained. Some negatives are drive from airport (1 1/2 hrs), no longer access to Telum amenities (except A la carte restuarants). These negatives would not stop us from returning to Coba.

Catalonia Royal Tulum: Excellent vacation spot

Just returned from a 10 day stay at Royal Catalonia Tulum. We’ve travelled a lot and this was one of the best values we experienced so far. Beach was outstanding: white sand, clear weed free water. Few rocks. Lots of chairs on the beach. Service was excellent. Happy people that want to keep you happy Pool was large. Some activity around pool but not overbearing. Could probably add a bit more variety in day to day activities though Rooms were nicely appointed. Quiet. Tv channel selection  [... read more]was decent Food was “ok”. Buffet for breakfast and lunch was good. Needs more variety from one day to the next though. The themed restaurants were promising but have a way to go. Portions small but you could ask for more. Online reservation/menu system was excellent. Night life was a bit of a let down. All activities started at 9:45 and were lacklustre. We still were happy with each day we experienced. The weather was outstanding with beautiful sun rise and sunsets! Will definitely return WestJet service was impressive, especially on the way down with the larger plane. Not so much on the way home although luggage was waiting for us when we got through the paperwork. The rise from the airport is a bit long but it’s worth the drive All in all, a great vacation.

Grand Palladium Kantenah: Love the resort! Came for a third time.

Loved all amenities, grounds, restaurants, pool and beach areas are stunning. Fabulous staff and great evening entertainment! Staff super friendly and helpful and always smiling. Big enough resort for all tastes and preferences to find something they could enjoy.

Ocean Riviera Paradise: Good hotel

This was a third time in this hotel and a lot changed.The rooms need upgrading the air conditioner is working on the same temperature all the time.You cannot control the temperature. We did have somebody coming to fix it but the same problem.We had a one blanket in the room on our arrival during the night we were freezing. The front door lock did not work the same for the balcony door.The internet is not secured by password ,you have to have a VPN. When I did complain about he internet the per [... read more]son at the desk told me it is because of clouds.The hotel is catering to privileged client .The food is excellent the grounds are kept really well.The beach is ok to much weeds and rocks going to the water you need shoes.Still ver y nice resort for the family. I hope they will learn from the complains .Not a 5 star like they advertise.I would give give them 3 till they improve.

Bahia Principe Explore Akumal: Relaxing Tropical Vacation

We are just back from our vacation week at Bahia Principe Luxury Akumal in Riviera Maya. It was a relaxing and refreshing week we all needed badly after a long time of pandemic and sad winters. PROS. We were amazed by the wildlife in the resort: pelicans hunting right at the beach, fish, nasuas, and many birds and lizards. The beach is clean, when seaweed finds its way to the resort lagoons, it is immediately cleaned out. The food was always fresh and diverse, I believe everyone can find anythin [... read more]g to their taste in the buffet. The desserts are skippable (which is good!) We also visited seafood and French cuisine restaurants, and both had interesting choices. All resort areas, including the pool, spa, and gym are maintained well and clean. The gym is small, but we found enough ways to have a good workout. The staff is also offering Zumba. I was amazed by the landscaping design - all the greenery is gorgeous and well-maintained. The room we got was spacious, with a beautiful ocean view, with a king-size bed. And our teen got a couch bed (he did not complain). CONS. The bathroom needs some renovations. We also ran out of bath gel on the 2nd day, and could not get the refill, the cleaning lady permanently forgot to refill it, even after we left notes for her, supported by some more material hints. We had to use shampoo instead, which is okay for a scout camp, not a 5-star hotel. They offer Zumba classes with very loud music not only in the pool but also at the beach, right in the water, where they have the remains of the coral reef. I believe it is not good for the wildlife, and not good for the people who want to relax at the beach and enjoy the natural environment.

Grand Sunset Princess: Fantastic Resort

This resort is very clean, has friendly staff and so many activities for the whole family. This is our 3rd time and we would go again in a heartbeat. Beautiful grounds, so many pools and a large beach to enjoy.

Allegro Playacar: wow - a really nice resort with so much potential, but what happened?

great layout everything close by amazing beach close to town food was average but filling and tasty - still put on some pounds while there ( stay with the buffets) - Asian food very disappointing. alcoholic beverages flowing but the quality of alcohol left wanting- perfect place for adults, or families or friends - we had a blast the people phenomenal - could smile even when they knew we were not satisfied BUT: Maintenance of property - the infrastructure must be aging - externall [... read more]y beautiful, no complaints of the landscaping, grounds, beaches, pool areas etc, updated rooms, but the mechanics - no A/C for many of us until a few days in (worked really well then), hot water and water pressure issues and the women's bathroom in the front lobby should be the biggest embarrassment to the hotel - did not work when we arrivedand did not work when we left. PLEASE, Allegro, make us all proud and get these things fixed (even if it is just the washroom) because otherwise it is the perfect hotel. spoiler alert: no matter what, the trip was loved by all..........................

Valentin Imperial Riviera Maya: Beautiful resort!

The property is spacious and spectacular. Excellent walkways and boardwalks, all well maintained. Shuttles appeared regularly and seemed to be quick - we only used it once during our walk to dinner as it started raining heavily. We love to walk and enjoyed every minute of that. The pools were fresh and super clean. The poolside food trucks delivered delicious Mexican foods all afternoon. The main pool was quite busy but it always seemed there were a few vacant lounges. It was too loud for us [... read more] so we enjoyed the Golden pool - lazy river pool - where the music was quiet jazz. Delicious drinks and food from the golden bar. Prompt friendly service everywhere. Beautiful sand on the beach, but either end of the resort was rocky. Beach walking seemed to go on well down the beach but we didn’t need to venture far. All restaurants provide excellent food, all bars provide excellent drinks - just ask for higher end alcohol or they will default to the cheap stuff. Used room service twice for breakfast - timely but the coffee is dicey. Even the Sisal coffee shop didn’t impress, but the do have a huge assortment of choices. The silver king room was fresh and nicely cleaned everyday - always a slight Caribbean musty smell even though recently renovated. Beautiful big balcony in building 2, but we faced into the resort. Green and jungly view, but the afternoon music from the main pool was offensive enough that we didn’t enjoy sitting out, so we kept to the golden pool or the beach. This resort is an easy half hour direct from the airport. The air transat shuttle was the only downside as we arrived at the shuttle location at 9:15 but between waiting for the shuttle and dropping others off first, we didn’t check in at our hotel til 11:15. All dining tables were well spaced, entrance signs at all restaurants warned to keep space between people, and some of the staff wore masks. All buildings are very open air and it was breezy so we were not concerned about covidguildines.

Catalonia Royal Tulum: A fabulous getaway to the Mayan Riviera!

This smaller resort offers a more intimate option for a relaxing beach holiday. Stunning beaches, comfortable accommodation, tasty Mexican food and amazing staff are some of the highlights. For nature lovers, the mangroves and tropical plant life on site provide homes for an abundance of birds, geckos, iguanas, agoutis, and coatis (Mexican racoons). Snorkelers will find many opportunities to explore the ocean life.

Grand Sirenis Riviera Maya: A real "Grand Resort"

There are many different and diverse facilities to enjoy in this Resort. We have stayed in this resort on four different occasions and had fun each time, and each time we were traveling with different friends and they also loved the place. We like the buffet and the coffee shop but didn't really enjoy the restaurants very much. Unlike every other time, this time, our room was smelling mold. we reported the problem, and they just tried to kill the smell by more cleaning. The room was clean e [... read more]nough already, and the smell did not go away with more cleaning... we wanted to be moved to a different room, but over request was turned down and we were really disappointed. The staff are friendly and mostly helpful.

Iberostar Waves Paraiso Beach: Iberostar Paraiso Beach

We returned from the resort on Sunday and discounting the fact that I got very sick early on the second day of our visit, I would say we had a good time. I mentioned "Montezuma's Revenge" to Nicole and surprisingly, she hadn't heard that expression. In any case, I'm sure it was the salad I had for lunch the first day. Lesson learned..no salads any more. We were at this resort in Feb. 2020, just as Covid hit so this is our 2nd time back. We love the resort. It's quite large but you can get around [... read more] easily; great for walking but there are also shuttle buses if needed. It's lush with beautiful vegetation and as a nice surprise, beautiful peacocks strut their stuff around the grounds. The area is like a small village with the 4 resorts. We were in Paraiso Beach. Our room was good.. not luxurious but very clean and comfortable. I can't really comment on the food as I was unable to eat too much, but according to my husband, everything was very good. Fantastic swimming pools and beach. Evening entertainment should be improved in the lobby as well as the theatre, also, the kind of music played by the pool should be reviewed. We found the Rap and HipHop to be very loud, annoying and inappropriate especially with children around. The animation team was great..keeping everyone busy and entertained. We look forward to returning next year.

Barcelo Maya Tropical: Great place!

Well kept grounds. A lot of walking. Lots of room. Did not feel over crowded. Very safe. Staff was very friendly and helpful. Very clean….well organized. Nightly entertainment was fun. Drinks were plentiful.

The Sens Riviera: Will return!!

We travelled with another couple and we all loved the food, drinks, facility, staff and want to return, the only thing we didn’t like was the time it took to get there on the bus but it was worth it!

Allegro Playacar: Honest Review

The front desk staff was horrible. They gave me a room that was already occupied and then gave me a downgrade on the room I had purchased, and lied about it. No hot water and one day no water at all. The food was good and the entertainment staff was excellent. Place needs some serious attention.