Iberostar Selection Ensenachos: Dissappointment

Hotel needs work! Stuff need discipline! They say now when you don’t tip and yes when u tip very well! Nonsense to have Chivas And not tonic! Waiters and barmans have attitude! Restaurants very badly managed and with no consideration!

Iberostar Selection Ensenachos: Iberostar Ensenachos

Grounds were very nice, gardens well kept. Chambermaid was amazing (Youmara) took very good care of us. Front desk staff were not helpful at all...dismissive & rude upon our arrival...did not assist with requests-lights burnt out in our room-our chambermaid took care of it . Beds were terrible. Gym staff terrible...also rude & dismissive.. You come to this resort for the beach...food mediocre, entertainment was very late ..& indoor-we didn’t even know about until 3rd night in.

Iberostar Origin Playa Alameda: Terrible resort (iberostar daiquiri not playa alameda***)

Had a bad stay. Only one bar open after 6, plates were dirty at the buffet, beach was mostly seaweed, no toilet paper at the lobby washroom, and the whole resort ran out of water twice therefore couldn’t even shower or wash hands....

Iberostar Waves Punta Cana: Don't recommend it here

The hotel is outdated, the buffet doesn't have that much of a selection. Employees barely speak English. We requested extra sheets 4 days in a row for our son who wanted to sleep on the pull out coach and we never received that or an extra pillow. The a la carte restaurants were just ok. If you go, make sure you do the seafood one, that one was the best. The housekeeping cleaning of the rooms daily was very poor. Beach and pool area were way too busy.

Iberostar Waves Rose Hall Beach: Amazing Resort!!!

The hotel service and staff were amazing. Right as you get to the hotel they greet you with drinks in the lobby. The room was very beautiful and clean amazing view of the ocean and garden. We travel with a child and in the room they had the crib made up and ready for our son. They have wonderful food every time we eat. Whatever you want to eat they have it. From the steak house to the buffet you can eat your heart out with amazing Jamaican food or America food for the picky eaters. They had a lu [... read more]nch on the beach three days while we were there and it was good food each day and lots of activities for kids and adults by the pool and on the beach and the drinks are amazing the bartenders knew how to make the drink with accuracy. I WOULD DEFINITELY GO BACK TO THIS HOTEL AGAIN had a very great experience.

Iberostar Selection Ensenachos: Great resort!

We stayed at the hotel for a week from May 12 to May 19th, 2018. We absolutely enjoyed the stay, the gardens are so beautiful, and the beach outstanding. We stayed at the spa section and it made a big difference specially at the pool which was always very welcoming, quiet and relaxing. The room was spacious, clean and comfortable, although maybe the mattress was not as good as the one we have at home but who cares?, it is a vacation so I slept like a baby having left behind and far, far away a [... read more]ll the stress and worries of the daily grind..As an aside we did found that the complimentary robes and beach towels came in handy! The hotel itself is beautiful, very much in sync with the traditional colonial Cuban architecture, but still incorporating the best of modern minimalism and relaxed beach resort atmosphere. The food was OK, if you embrace the differences, not everyone on planet Earth eats the same things, the same way, thanks goodness for that! My husband overheard once a guest complaining to a waitress about how her kids did not have anything to eat at breakfast because they serve salami and hot dogs (the little ones) for breakfast, but every day there was also milk in every form and flavor, made to order pancakes and omelets, eggs in every shape and form, bacon, yogurt, juices, breads, butter, jams, cereals, little cakes, ham, a selection of cheeses (soft and hard), salads,(fresh and cold), fruit, and many other things that I care not to remember, which left us pondering what these kids might have for breakfast...If it is a particular brand of ketchup or peanut butter, then no, you will not find that in CUBA, thanks goodness for that too! The buffet might get a little tiresome anyways but there are plenty of choices, I would recommend to try the specialty restaurants in particular the Italian one if only because it saves you from the buffet madness, because although the waiters and waitresses at the buffet did their best they were no match for the hungering masses and screaming kids raining down on them after a day of swimming (the spa section does not save you from that !) You may also wish to head to the pool's restaurant for lunch, and enjoy a quick and peaceful bite, which need not be humble as it may involve some delicious shrimp and lobster...In general I recommend trying the seafood and fish because they are FRESH!! which makes all the difference in the world. All the hotel staff is friendly and very hardworking and you might wish to consider tipping as often as you can. We destined $200 CAD just for tips and it was more than enough. I want to stress that you will get the same service and smile anyway, you do not need the tip for that but you will want to do it anyway and it never hurts! There was also plenty of entertainment to be had, activities for kids and very good music with live bands playing every night at the hotel lobby and then at the evening shows. We did not take any of the excursions on offer so we cannot speak to that, but we did take the bus to go to the little market they have and there we find that there is room for improvement. The bus is 2.00 CUC but it is not a hop on and off one, so if you get off, then to get back on you need to pay again which did not make a lot of sense, why not make it a 4.00 CUC fare and give your guests the flexibility they need when they are exploring places? A personal experience, we went to the little market and had some refreshments while there, but then when it was time for lunch we found that it made no sense to stay there and eat and wanted to get back in time before the buffet close so instead of taking the bus, we just took a taxi which charged us exactly the same fare and we did not have to wait at all! We were a party of 5, so instead of getting 20.00 CUC from us, the bus co. got only 10.00 CUC but they still have to do the same # of round trips, as I said not much sense there... Everything went smoothly with the travel arrangements, the trip there and back, the checking in and out of the hotel, the only real inconvenience is that it is a relatively long haul from the airport to the hotel (1hr and half), fortunately they have very comfortable buses. We strongly recommend this hotel and were the world not so big and life not so short, we would gladly return for a second stay!

Iberostar Waves Costa Dorada: You will not be disappointed. A feeling of relaxation because of the gratitude and kindness shared ! Makes you feel comfortable along with the special memories.

This was an amazing resort. Fully accessibility and accommodating. Towards everyone’s needs. Towards staff and comfortable Feeling of being welcomed, A big thank you for creating a fantastic time full of memories. Hola!

Iberostar Selection Ensenachos: Amazing Beach

Best part is the beach. So much shade we could go to the beach at any time and get a lounger. Buffet is the same food for lunch and supper. You get sick of it very quickly. Asian and Italian alacartes are very good. We stayed in the adult section. The snack bar beside the adult pool served lunch and it was really good. The first 2 rooms they gave me were in the wrong section. Finally the third room was in the spa section. Bed was very uncomfortable we could feel the springs in our backs. [... read more] The resort is very spread out, a lot of walking which we liked. Bring lots of bug spray, we did and still got a ton of bites. The place is in need of an update. Maid service was very good always very clean. The grounds are beautiful and well kept. So many beautiful flowers.

Hotel Mojito: ameizing resort

Public area, restaurants, beach, rooms, they was clean and organize.service from personnel was very good . we see that they need improvement in landscaping and to disinfect areas in resort to minimize flies and mosquitos. pools clean and other services was open with full assistance.

Iberostar Origin Daiquiri: Good but not Great!

This is my 5th trip to Cuba but first time to Cayo Coco. We booked 3 rooms; 2 ocean view and 1 super saver. The reception managed to get us all in the same room block. My room on the second floor was ocean view but was very disappointing. The room smelled of mold. The bedspread had black mold on it as did the wood around the doorframe and the wall was bubbled. The room next to us was much cleaner but the fridge didn't work and their was no hot water in the shower. Complaints made to Gues [... read more]t Services fell on deaf ears as they did not come to look at either issue. I found outside the building that dishes were left for days before they were cleaned up. The gardens, pool area and beach was great and well kept. We ate at the buffet restaurant most days as the food was good. We ate at the Mexican a la carte and were disappointed at the food, service and display. We didn't book at the other a la carte restaurants as we heard similar reviews. I love to go to Cuba as I love the Cuban people. Most of the staff here I found to be friendly and nice with the exception of the lobby bar staff who were miserable and the drinks that they made were a reflection of this. Overall, I would not return to this hotel and although rated 4 stars, I would rate it a 3 at best.

Hotel Mojito: ameizing resort

every thing was nice except they need to disinfect areas outside for flies and mosquitos. rooms large and clean, service so nice beach clean and good service from bar snack pools nice and in good conditions, they need more improvements on landscaping areas inside resort.

Iberostar Waves Costa Dorada: amazing time

the hotel was great . it was very clean and it was amazing that our room was cleaned everyday . very tropical feeling . the view from our ocean view room was fantastic . food was really good as well . the staff was very friendly all around

Iberostar Origin Playa Pilar: tu ne manqueras pas ton coup !

De retour de Iberostar playa pillar encore sous le choc. A une heure de route de l aéroport.Tres bel hotel avec une architecture design. nous avons été tres bien recu et ils ont respecté toutes nos demandes pour la chambre .Buffet tres bien ,restaurant pour ma part c était divertissant sans plus.Théatre surprenant tout les soirs.Déception ..... pour la plage ,ce n est pas la plage que j ai connue en 2009.Bruit ,trop pres de la route et futur hotels en construtions.... .Le personnels est [... read more] tres serviable et chaleureux .Propretée dans la chambre négliger,le mur coté lit était couvert de poussiere,la douche style pluie tres inconfortable si tu ne veut pas mouillé tes cheveux, nous avons manqué d eau chaude ils nous ont offert une autre chambre mais elle était juste a cotée de la route et avait plus de poussiere sur les murs ,service tres rapide au bar du lobbey ,tres grande piscine et les touristes de la Grande Bretagne ,Canada,Espage .....participent pour le plus grand bonnheur des annimateurs qui travaille tres fort mais il faudra qu ils amménage mieux la plage avant que nous y retournions.

Iberostar Origin Daiquiri: Bugs bugs bugs

4 th time at the resort Never going back Rooms are full of bugs Good luck with bug spray.... 1” long cockroaches etc.....................................................................................

Iberostar Waves Rose Hall Beach: 4 out of 5 for this Resort

The beach is awesome. I don’t think the pool filter was working properly as there was some white stuff floating off to the sides everyday. There are 3 speciality restaurants. I would not recommend dinner at Uncle Tony’s as the steak was not lean and very greasy. The evening that we dined there, the servers were arguing with the chef so that made for a bad experience. On the other hand we loved the food Jambalaya/Cajun Restaurant and the regular buffet always had a good selection. The food an [... read more]d service were great. The kids club was not that great- the girl who worked there hardly interacted with the kids as she was always on her phone. There are 3 Iberostar properties in the same area. I think I would book the Iberostar Rose Hall Suites next time when travelling with kids as they seem to have a better kids club and are a newer property. Overall we had a great time- loved the lattes at the lobby bar, rooms were nice, fitness facility had extensive equipment and lots of classes, entertainment was good. I would rate this property 4 out of 5 stars.

Iberostar Waves Rose Hall Beach: Iberostar Rose Hall Beach Resort Jamaica Review

From the minute we arrived in Jamaica we were very impressed, the airport was great. The drive to the resort was short. We can't say enough positive about our stay and the beautiful staff at this resort. Beach was great. Food was fabulous and the staff were just so so friendly. Not a big resort, perfect size-easy access to everything. Felt safe our entire time. Highly recommend and we will be returning.

Iberostar Origin Daiquiri: Not a 4 Star Resort

The buffet was the same thing day in day out, fish, chicken and pork. The only seasoning consisted of a bit of salt and maybe pepper. They should try using a few herbs to go with the salt. Dishes in the buffet were never identified so you didn't know what it was. There was no bacon at breakfast ever but they had roast pork on a regular basis. The beach was sandy but there were too many weeds and you couldn't go in very far. There were too many insects which resulted in many bites, I had app [... read more]roximately 26 bites on my left leg and roughly 19 on my right leg.

JOIA Rose Hall by Iberostar: Best Resort Yet!

Iberostar Grand was immaculate. Cleans twice daily and constant painting, upkeep etc during our stay. Staff were always super friendly and helpful and they upgraded our room because we were on our honeymoon. We can't say enough about the food! Hands down best we have had and every night including the buffet! Will definitely be going back!

Iberostar Selection Rose Hall Suites: Great Family Vacation at the Iberostar Rose Hall Suites

My husband and I and two kids, aged 16 and 19, stayed here in early May. Location is great, very close to the airport. The weather was great except for a few major downfalls, which were over fairly quickly. I didn't notice any bugs, which was fantastic! The property is very, very clean and well looked after. We asked for adjoining rooms through our travel agent at Trip Central, and by calling the resort directly. Sadly, this request was not honored, perhaps because there were multiple weddings [... read more] on the go and our children were older. Our kids were given a room a few doors down from us and happily our keys could open their door. Free Wi-Fi throughout the resort meant we were always able to keep tabs on them, unless the Wi-Fi cut out, which it did from time to time. Our rooms were 4422 and 4419. They had great views of the resort, pool and ocean, and so quiet! We thought the rooms were lovely, spacious and spotless. Bed linens were very nice but the pillows were hard. Our bed in 4422 was HUGE. Our room came with robes, which were heavenly! My daughter called down to order up a few for their room. The kids also ordered room service every night. I think they got a big kick out of that. They loved the mozza sticks, which always arrived steaming hot with a spicy gravy and ketchup! The food at the buffet was great. I loved the crepes with real whipped cream and fruit every morning! It would have been nice to have had a mimosa station as I have seen in other resorts. Mimosas took forever to be delivered, which was disappointing. We were all in love with The Coffee Shop. The kids were in heaven. Some of their favorites were chai latte, peach lemonade iced tea, caramel Frappuccino, and my son adored the white chocolate Frappuccino with no coffee, always served with lots of whipped cream! Hubby and I loved our daily cappuccinos. My whole family agreed that the Steak House restaurant was fantastic! Steaks were tender and so flavorful! Beach lunch was great! Gourmet Restaurant was great, the calamari was amazing with candied slivered onions hidden underneath. Total yum! The steak was good, but not as good as at the Steakhouse. The Mediterranean Restaurant was not the best, with poor service and almost inedible mains- my cannelloni was so hard I could only eat part of the middle. It was also disappointing that they did not seem busy and yet the wine was not served until the end of the first course. On a positive note, the apps, which were serve-yourself, were pretty good and the dessert we chose, crème brûlée, although not a true crème brûlée, was delish with a sugary coconut cookie underneath. The pool was fun, and we never had to wait more than a minute to be served by the awesome bar staff at the swim up pool bar. We loved the ping-pong tables and giant connect four game beside the pool. The kids also joined in on some fun games of water polo in the activity pool. The lazy river was pretty but very, very lazy. Lol. Entertainment was great and not in your face, more low key than at other resorts I have been to, and yet fun. Water aerobics actually gave a bit of a workout, which was nice. The infinity pool was beautiful attached to the beach, which was clean, lovely, and very calm. We took out kayaks one day- FUN! My husband and son did a bit of sailing as well, which they loved! Night time entertainment was hit or miss. I did not enjoy the newlywed game. It seemed a bit silly. The Beyoncé show was incredible. We really liked going to the music bar at night. It was fancy and cozy with pool tables and foosball. The manager and some of the entertainment crew would challenge my son to games. This was one of the little extra touches that made the vacay that much more special. The karaoke selection was very limited, which was a bit of a disappointment. Iberostar, you need to work on that. :) If you decide to visit the spa, or gym you won't be disappointed. I had the best hot stone massage of my entire life there. Charmaine was so very sweet and very skilled at working out my knots. My daughter had Carmen, who was wonderful as well. Take advantage of the offerings while you are there, go in the pools, the sauna, and then to the juice bar, which is fabulous! The juice they make is so fresh, exotic and healthy! All in all, we had an unforgettable, stress-free vacation in a beautiful setting with people who want you to be happy. Well done, Iberostar.

Iberostar Origin Laguna Azul: Fantastic Resort Just Love the Layout .

Ground , Public Areas arel well placed . This Hotel Has great potential with a Modern Makeover Good food Products , Preparation skill lacking . Service is not uniformly carried out by all , but remain friendly . Food recycling needs better presentation , flavouring can be improved and be more creative.This Hotel need consulting in every department . Station Set up Cold plate for hot food and hot plates for cold food , hot bowls for Ice cream , juices are atouchus no taste. For th [... read more]e price I was expecting better quality meat Items ie Prime Rib roast , Filet mignon , Lobster, Shrimp, Hot Cereal, Oatmeal is very cheep. I give the entertainment department 100% They exhibit passion for their work , The DJ. 100% I don't remember our servers name but she was great after she get to know us and prepared for us every time we arrived in the dining room. Our head waiter/Maitre Dee was supper . Food in special A La carte dining are basic same food from main dining , even the french fries were poorly prepared , that's bad I was expecting something different . Scallops , Lamb chops, roast duck ala orange, beef kabab or Vienazelle ,escargot shrimp cocktail and other international flavour. Hygiene is poor missing hand towel in public are mens wash rooms for three days. Broken gym equipment , Gym could be open at 5 am to 10 or 24 hours I would like to recommend this hotel but is sure need a makeover. Bed cover poor appearance poor bathroom lighting , senior friendly walk in shower would be great please supply face cloth. This was our second visit to Cuba same problem with the food , Next we will try Havana , then it will be three strikes .