Melia Varadero: Good resort

Needs a lot of renovation. Needs wheelchair access to the beach especially. Food not so good . Grounds was well manicure. Bed bugs in room and was bitten. Workers were helpful and polite. The maids was very helpful. Needs to have a plan for people who have to check out at 11:00 am and flight is 10:00 p.m. no where to shower and change.

Melia Jardines del Rey: Melia Jardines del Rey Cayo Coco

We just returned from our vacation at the Melia Jardines del Rey. The weather and the beaches were great. For the size of the resort there were sufficient beach chairs for all. Check in was quick, and informative. The Beach Towel Service was terrible. We were a group of 6, there were no beach towels available. After 24 hours i complained to the Air Transat Rep on site and had my towels within half an hour. Both Reps were amazing, and assisted/answered all questions, and went beyond their scope [... read more] to assist. Talking with some of the other guests they still did not have towels on their fourth day of stay. they were travelling with Air Canada. There were no towels available to exchange. We were only able to exchange once. The main buffet had a good choice of meals, during the first few days they only had one station for pasta bar, breakfast bar which took an hour to get your meal. As the week progressed they did open up more stations to assist with the time it took to get your meal. The a la carte restaurants were a HUGE disappointment. In the Cuban restaurant i ordered a red snapper. When the meal arrived my fish was like a piece of leather, dried out, and i could pick it up and bang it on the table. The other parties with my group ordered Lobster which cost 20 peso. The lobsters were not edible. We left the restaurant and had our dinner at the buffet. Unfortunately in was sick that evening. We also tried the TexMex restaurant and the Italian. Again both were below average. Items on the menu were not available, and the quality of food that was served was BAD. In all the years of travel the a la carte restaurants were usually very good. This was very disappointing. The buffet was our go to place. The sun set cruise was great, as well as the meal. The Safari tour and horseback riding was great. They served a Cuban lunch which was good. Deep Sea fishing was a disappointment as the crew were not very engaging. they did not converse much, we did catch barracudas, and one small mackerel. but again they left the fish on the ground, and did not assist in taking of the photos. Over all if the towel service improves, and they add more stations to their buffet it would be a 3 plus to a 4. The a la carte was a 1.

Melia Marina Varadero: Beautiful Resort

The hotel and staff are wonderful, a lot of the staff have left to go to the new Melia International but the new staff is just as nice and friendly. I would like to take a special shout out to Galia & her staff at the oriental restaurant, Maikel & Janett the Concige's on the level, Arasay the Manager of the level thank you for all your help . Sol,Ossgeel, and all the bar staff in the lobby bar, thank you for your great service. Thank you to Joanna in Customer Service it was great seeing you aga [... read more]in and thank your help also. the only disappointments were there was no entertainment in the lobby in the evenings and there always was before, also when i checked in there was mix up about my reservation and the girl at the front desk wasn't very nice she was very adamant that i wasn't on the level even though my reservation said so.Looking forward to seeing you again in May when Anne & i return to your beautiful hotel for the 10th time.

Melia Las Dunas: Well manage resort.

We had a great stay at the Melia. I was up early most days. Beaches were raked daily in the morning. The gardens and the staff that ket the the grounds where alway so cheerful. Frank was our favorite. Our room was amazing. Clean clean clean. Thank you Melia and all your staff ... Would defiantly come back. Bob and Shari.

Memories Cayo Largo: A relaxing environment

-Grounds were well maintain - all food was cold ... it would be nicer hot - service was good - l would have enjoyed more activities - it would have been nice if the band played before or after the performances for guests to dance - the pool was well maintained - l was looking forward to a hot tub ... not a cold tub - the massages l had were fantastic - the resort was quiet, peaceful and relaxing - we did not have water on the morning of our last stay - it wo [... read more]uld have been nice to be shown the guest room on the first day - group games - cards, board games would be fun - learning Cuban crafts - Cuban cooking classes - l would have enjoyed fruit encases in it peel .. bananas , oranges - the musicians were great

Tryp Cayo Coco: Fell in Love with Cayo Coco

My recent booking thru Rachel Guindon and TripCentral.ca to go to TRYP Cayo Coco in Cuba far exceeded my expectations.  Rachel's expertise and patience with my questions made the experience stress free.  Although TRYP Hotel and Cayo Coco had been extremely damaged by Hurricane Irma a few years back, they have done their best to make the hotel a wonderful and beautiful place to vacation.  The beach is spectacular and the Cuban people on the resort and on the tours we took were exceptional, fri [... read more]endly and professional.  A pleasant surprise was how good the food was.  Although the selection is limited, they do their best with what they have and especially the rotissiere grilled chicken at the beach restaurant.  I have always been hesitant to vacation in Cuba, but I can now say that it's one of my favourite destinations.  I can't wait to go again.  Cheers 😎🥂🌴

Hotel Camino del Mar: Wonderful Resort

Buffet had great options every day. The Beach is beautiful and usually had enough chairs laid out for everyone. We were part of a group of 18 and it is a small enough resort that we could easily find our friends. Staff were amazing, friendly and extremely entertaining. Depending on your room location, warm water was difficult to get in the shower. They did run out of cola a few days, but easily able to find another mix for drinks. Lots of fun mini excursions available from the front lobby or th [... read more]e beach. Upgrades were being done throughout the resort, and I can't wait to see them next year when we return.

Melia Jardines del Rey: Fit our family and budget

Take advantage of the excursions. The guides are fabulous and extremely knowledgeable. Bungalows are clean, and family friendly. Lots of food choices, fresh ingredients and stations. We took our own beach towels, bug spray and after bite which I highly recommend. Saved a lot of stress. Would recommend to everyone.

Paradisus Princesa Del Mar: Ok but would not return

Second time to Cuba and third hot holiday. Everyone agreed the food was worse then exspected. The rooms were not nearly as nice as they looked online. Staff was not very nice or welcoming. The service for bars was very slow and hard to get the bartenders attention. We went days with out water or beer being restocked even after leaving notes with larger tips. I would recommend Iberostar veradero greatly over this resort. Usually people in Cuba are very polite but this resort they had a rude demea [... read more]nor. Nice beaches although most days too many jellyfish to go in the water. Nightly shows and entertainment is not in the same league as Iberostar veradero.

Melia Jardines del Rey: Large resort

My husband and I book this resort 1 week before leaving. Overall we had a good time but there were a few things that were a disappointment. The hotel was very large which meant line ups at the various beach bars, for the morning coffee, no towels (unless you paid a premium price), food was ok by Cuba standards. The staff expected a tip every they provided a service which we found disappointing. Service staff were friendly but it seemed that for the size of the hotel there just weren’t enough  [... read more]staff on hand to handle the amount of people.

Paradisus Princesa Del Mar: Paradisus Princesa Del Mar Resort

We thought the resort was wonderful! The service was very good and it being an all inclusive, they were not light on the liquids or the food. The buffet, am and pm, had a wonderful selection but the food could get cold before we sat down to eat. The omelettes and toasted sandwiches were the way to go. By the end of the week, we found our choice of foods that satisfied us. The beaches were lovely with clean, soft, white sand. The beach bars were very accommodating but could run out of one of  [... read more]the rum or vodka before the end of the day. Forgivable, since they were the most popular alcohols.

Melia Jardines del Rey: Ok for the price

My first time in Cuba so wasn't sure what to expect but all in all it was ok. The lobby bar was awesome, food well it's at your discretion cause everyone has there own opinion but I advise to have food cooked in front of you. The rooms are nothing to be wowed about the cleaning staff never dusted washed the counter tops or tables & only had 2 beers in our fridge the first day. Our air conditioner broke but was fixed ASP thank god. Pool areas was nice & big. For the price I would go again kno [... read more]wing what to expect now.

Paradisus Rio De Oro: Excellent Property

We visited this property the week of Feb. 2nd 2019. We found that it was a great property from the lobby to the pool our room and the beach. Entering the ocean could be challenging, water shoes were a big help, butt after a few trips in and you found the path between the rocks you were fine, and didn’t need the shoes. Walking right off the beach with mask and snorkel provide you with great view of various coloured and species of fish up to about 10”. We took some bread with us and the fish s [... read more]warmed us, pretty cool. Speciality restaurants were very good, and the buffet had a great selection of different foods nightly. Lunch was available at a few places around the resort, including the main buffet, one at the pool and looking out over the beach and ocean. The room was spacious and comfortable, we stayed in unit 38 on the second floor in a corner unit, which was located about half way between pool area and main lobby and dining room. All staff very friendly and helpful, free internet cards available at lobby shop.we would go back and recommended this property to others.

Paradisus Varadero: Paradisus

Greeting fellow Travelers, I thought it would be fair to share our experience in Cuba at Paradisus in Cuba. We had the lucky break of being upgraded to a very nice suite in the Family Concierge section - we have our Daughter's family join us with our 9 month old grandson. So nice start indeed. The weather was absolutely perfect - the beach is very pleasant to walk and had the luxury on our early morning walk to share some dolphins strolling the beach - rather cool. The food in C [... read more]uba (our 4th time) is always going to be a little sketchy - I would suggest the Buffet as your strongest bet - the Japanese was fair - bland but the Salmon was fairy generous, the restaurant on the Ocean was our worst meal - my god it was terrible - I hate being critical but that was just plain awful - headed to the Buffet right after :)))) Bana was decent too - but again - you won't leave there saying - is that Ramsey in the kitchen??? The lunch spots were decent - chicken, sausages and some fish - so all in all - you won't starve. What was odd at times they ran out fries (how dare they) one day and Calamari - and sometimes even ketchup!!! Breakfast was solid - must admit!!! We stayed at the Royalton - Royal Hicacos the last 2 years and the service seemed superior to Paradisus - but saying that - a few good ones that were great to us and were very pleasant - so really no major complaints there. Our room was an issue - they didn't resupply our coffee, I asked for a few extra beers - 2 different folks and both times - nada - seemed odd to us as we upgraded and it's a simple request. We're pretty easy going but then we also noticed they we paid for turn in service - I hope I got that right - another little visit to ensure your room is tidy and ready to go midday and it was never done. So not major issues but it built up then our daughter room had a bug infestation issue under her sink - that was a tad scary - bugs are bugs and these guys had girth on them - luckily or unluckily they showed up the last day- so of course after all of us jumping on the bed to save our lives - we said eh - they were confined and reported it and it can happen but still alarming. The grounds were pleasant but the walk for some - to and back from the family concierge unit is a walk - luckily I don't mind the walk but some might think it's a pain. They have shuttle service. The Internet cards are funny - 1 hour but you have to scratch the code to use them - the hotel key seemed the only way to work - little tip :) it was spotty but not bad overall. So wrapping up the trip we talked to the General Manager (David) and he was very appreciative of our honesty and our lack of service at times, meal and of course the issue in the room. He gave us a nice bottle of rum - which was a nice gesture and we said our good byes and off we went back to snowy Canada. So all in all 6/10 - little things that can be so easily fixed but for a family excursion I'd say it's not the worst spot by any stretch - Happy travelling!!!

Paradisus Princesa Del Mar: Great

This was my first time in Cuba. It was overall great, though there was a bit that i did not like. I did enjoy going through the Varadero strip amd seeing all the different shops and restaurants. The beach was phenomenal as everyone says. The food was ok, not the greatest. Didn't like the time gap of the meals in the buffet restaurant.

Melia Varadero: Good resort. Give it a 4star.

Hotel needs update. Food was not that great very bland. Japanese was the best. Grounds was well manicured. Our room has bed bugs. We were bitten. Workers were amazing and extremely helpful. Needs ramps for access to wheel chair. People with wheelchairs could not go to the beach. Booking a specialty restaurant was next to impossible. Overall we had a good time because I went with my kids and grand children.

Melia Peninsula Varadero: Great vacation

We had a great stay at the melia peninsula resort in varadero. Granted the hotel is in the process of renovations but our accomadations were great, the food at the buffet and the A la carte restaurants was really good. The best thing about the resort was the friendly staff.

Melia Las Dunas: Loved every minute of it

We found this hotel to be lovely and clean. Bright airy huge lobby with friendly bartenders 24 hrs at the main bar. Entertainment was excellent every night with many different options for a la carte restaurants. Resort was neat and well looked after. Pool area was beautiful and we never had a problem with finding a lounger. No having to reserve at 6 in the morning. Beach loungers were plentiful as well. Beautiful beach area and shade available if needed. Beach bars and restaurants were awesome.  [... read more]People were amazingly cheerful and always willing to help make our stay the best possible experience. The offsite excursions were good as well. This was our second stay in Cuba and the people did not disappoint.

Melia Jardines del Rey: Great Time!

Overall Fantastic! The hotel itself is relatively new showing some age and wear. Our room was very clean the maid I forgot her name (Nyala?) cleaned building 6 second floor was super clean, I saw her when she wasn't looking dust and mop behind and underneath the bed. The only thing that was annoying was the faucet and shower temperature in our room was super hot almost to the point of scalding. We basicly jumped in got wet shut it off shampoo then turned it on when ready to rinse. :( Custom [... read more]er service was fantastic from the bartenter/barista to the waiters. Everyone smiles and say hello. BTW the cappuccinos and Spanish coffee were excellent! An ongoing issue is not enough towels so I brought my own and 3 days later we booked the catamaran/snorkling excursion and received towels. The food was ok - its Cuba. You will not starve go for the grill stations but theres sometimes a wait. The drinks were great they are generous with the alcohol. The entertainment shows were tipical except one night they had a live rock band that was very good they played anything from the beatles to AC/DC excellent they had the whole crowd on their feet! Also look out for the gardener with the Prairie Falcon that hangs out at the resort cool bird.

Paradisus Varadero: “Kind regards” to eliana Anton

Hello.. so I bought the tickets from eliana Anton , which I was dissapointed with. First of all, her name sounds pure Romanian - just like mine- but she was denying her background. I requested king bed , but at the resort I was given 2 doubles attached to each other. Eliana made me understand that what I booked for was 5 stars hotel but really, was just 4. The royal service it was 5 stars. Mischieving I felt from her part.